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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive - Image 1
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive - Room
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive - Room
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive - View from room
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive - Restaurant

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Valet Parking

  • Tour Desk

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Property description

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional amenities at this hotel ...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Travellers describe The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive as central, with spacious rooms and friendly staff, but also confusing all-inclusive rules, loud nightlife noise, and occasional musty odors.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Spacious

Service

Friendly

Location

Central

Dining

Mixed

Was this helpful?

6

Christopher

IAN-logo

3 weeks ago

·

Stayed 1 night

We’ve visited the Reef 28 many times. The staff is great. However, I’ve seen some of the services decline. The all inclusive option is becoming more and more minimal. We will return in hopes the offerings improve
We’ve visited the Reef 28 many times. The staff is great. However, I’ve seen some of the services decline. The all inclusive option is becoming more and more minimal. We will return in hopes the offerings improve
6

Mylannee

IAN-logo

5 Mar 2026

·

Stayed 7 nights

The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong.
The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong.
10

Christopher

IAN-logo

4 Mar 2026

·

Stayed 7 nights

Very nice property and we enjoyed our stay immensely!
Very nice property and we enjoyed our stay immensely!
2

Tamara

IAN-logo

22 Feb 2026

·

Stayed 3 nights

Staff were inconsiderate and caught lying. Travel agents that looked after the excursions did nothing to assist when our excursion was a disaster. This was all booked through them direct at the hotel. The paid transportation ran an hour and a half behind. We were misinformed about how many people in our excursion. It was boring and not what we asked for or expected lunch was not provided to us because they ran an hour and a half behind. They refused to accommodate us or refund a partial amount. Rooms are extremely loud if you are street side. Food is horrible and do not pay for the all inclusive. The lovely lady was sitting at the right when you walk in and was the only one that was kind and helpful. Do not recommend this hotel. Stay at the Hyatt Centric. Much better in every way.
Staff were inconsiderate and caught lying. Travel agents that looked after the excursions did nothing to assist when our excursion was a disaster. This was all booked through them direct at the hotel. The paid transportation ran an hour and a half behind. We were misinformed about how many people in our excursion. It was boring and not what we asked for or expected lunch was not provided to us because they ran an hour and a half behind. They refused to accommodate us or refund a partial amount. Rooms are extremely loud if you are street side. Food is horrible and do not pay for the all inclusive. The lovely lady was sitting at the right when you walk in and was the only one that was kind and helpful. Do not recommend this hotel. Stay at the Hyatt Centric. Much better in every way.
8

Diana

IAN-logo

22 Feb 2026

·

Stayed 2 nights

Beautiful and very spacious rooms that are clean and have a great view.
Beautiful and very spacious rooms that are clean and have a great view.
1 Avenida Nte & Calle 28 Nte, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This golf hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.6 mi (10.6 km) from Xcaret Eco Theme Park.

Quinta Avenida(0.1 Miles)

Mamitas Beach(0.2 Miles)

Playa del Carmen Main Beach(0.2 Miles)

Mario Villanueva Stadium Madrid(0.2 Miles)

Super Chedraui Selecto Avenida 10(0.3 Miles)

Quinta Alegría Shopping Mall(0.3 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free valet parking is available on-site. Limited parking is also offered.

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 10 per person.

No pets and no service animals are allowed at this property.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property directly for specific accessibility needs.

The property is centrally located in Playa del Carmen, just steps from Quinta Avenida and a 3-minute walk from Playa del Carmen Main Beach. Mamitas Beach is 0.2 km away, and Xplor Theme Park is 6.2 mi from the hotel.

Yes, the property features an outdoor heated pool, along with additional pool options including an indoor pool and a rooftop pool. Pool access is available from 8:00 AM to 10:00 PM.

Guests under 18 years old are not permitted at this adults-only property.

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