Name: Alila Mayakoba by Hyatt
Address: Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: US$309–US$476 per night
Rating: 8.85

What guests think

At Alila Mayakoba, guests frequently praise the beautiful jungle-and-beach setting, spacious comfortable rooms, and especially the friendly, attentive staff, describing relaxing stays with well-kept facilities, inviting pools, and a generally calm, family-friendly atmosphere.

Common drawbacks include the spread-out layout requiring golf carts or bikes, occasional waits for transport, and some service inconsistencies. Food and drinks are widely viewed as tasty but expensive, with occasional comments about average options, limited menus, breakfast shortfalls, and confusion around all-inclusive expectations. Expect a serene, upscale stay in nature, balanced by higher food costs and a large, spread-out property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Attractive pools, beach areas with beds, a modern fitness center, bikes, and golf-cart transport are highlighted across the property. The resort is very spread out, carts can involve waits, some bikes feel tall or unstable, and parts of the beach face seaweed or erosion barriers.

Related guest reviews

10

Fernando

2 Sept 2023

·

Stayed 7 nights

bikes are unstable and too tall

8

Tiffany

9 Apr 2024

·

Stayed 3 nights

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

10

Stefan

23 Jan 2025

·

Stayed 6 nights

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

SERGIO

11 Jan 2025

·

Stayed 1 night

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

10

Yesenia

2 Mar 2024

·

Stayed 3 nights

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

6

Desse

8 Nov 2024

·

Stayed 2 nights

Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait

10

Elvira

2 Jun 2023

·

Stayed 3 nights

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

Translate

10

Payam

1 May 2022

·

Stayed 1 night

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

6

Matthew

7 Apr 2024

·

Stayed 3 nights

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

8

Matthew

22 Apr 2023

·

Stayed 4 nights

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and facilities are consistently described as very clean and well maintained.

Related guest reviews

10

SERGIO

11 Jan 2025

·

Stayed 1 night

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

10

Raquel

21 Nov 2023

·

Stayed 5 nights

It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️

10

Yesenia

2 Mar 2024

·

Stayed 3 nights

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

Maria Cristina

27 Apr 2023

·

Stayed 9 nights

People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.

10

Payam

1 May 2022

·

Stayed 1 night

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

10

PEDRO

23 Sept 2024

·

Stayed 8 nights

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

Translate

10

Martha Otero

3 Oct 2022

·

Stayed 3 nights

Disfrutamos mucho nuestra estancia. El servicio fue siempre amable y las instalaciones muy bonitas y limpias. La playa es hermosa.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Guests highlight spacious, modern, and comfortable rooms, some with private pools, plus quiet, private settings. A few mention soft or sagging mattresses.

Related guest reviews

8

Norma Suyapa

11 Dec 2024

·

Stayed 4 nights

En general me encanta, principalmente el servicio de su perssonal. Son super-atentos. estan al pendiente de cada detalle. El único pero, seria que los colchones no son firmes. Ligeramente aguados y pandeados y el descanso no es total.

Translate

10

Alfredo

1 Feb 2023

·

Stayed 4 nights

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

10

Carlos

8 Dec 2024

·

Stayed 3 nights

Buena calidad de las habitaciones Los precios de los productos un poco altos para lo que ofrecen

Translate

10

Keri

8 Dec 2023

·

Stayed 2 nights

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

10

Andy

8 Dec 2024

·

Stayed 1 night

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

10

Rose Ann

20 Jan 2022

·

Stayed 1 night

El servicio es espectacular. Las habitaciones son cómodas y me encanto el balcón.

Translate

10

Stefan

23 Jan 2025

·

Stayed 6 nights

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

Yesenia

2 Mar 2024

·

Stayed 3 nights

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

Hope

16 Mar 2024

·

Stayed 5 nights

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.

10

Payam

1 May 2022

·

Stayed 1 night

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, attentive, and proactive. Recurring issues include slow or inconsistent service, limited beach or breakfast attention, communication lapses, and poor follow-up on lost items.

Related guest reviews

4

Marco

20 Jan 2025

·

Stayed 4 nights

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

Translate

4

hasanga

5 Feb 2025

·

Stayed 1 night

I lost my sunglasses abd staff did not help me fimd it

8

Erica

2 Dec 2024

·

Stayed 8 nights

Overall great experience. Service was a little lacking at times.

2

hasanga

4 Feb 2025

·

Stayed 1 night

I lost my sunglasses at the property and the staff were not helpful in finding it!

10

SERGIO

11 Jan 2025

·

Stayed 1 night

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

6

Glen

18 Mar 2023

·

Stayed 4 nights

Staff was friendly but they did not communicate well about expectations

10

Faraz

4 Dec 2024

·

Stayed 4 nights

the staff makes this property. they all went above and beyond to make us happy.

10

Matthew

15 Feb 2025

·

Stayed 1 night

I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.

2

Luisa

17 Oct 2023

·

Stayed 3 nights

Fatal servicio

Translate

10

PEDRO

23 Sept 2024

·

Stayed 8 nights

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Set within the Mayakoba complex, the jungle setting, beach access, and safe, quiet atmosphere are appreciated. The layout is extensive, so getting around often requires carts or bikes and can take time.

Related guest reviews

10

Alfredo

1 Feb 2023

·

Stayed 4 nights

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

10

Andy

8 Dec 2024

·

Stayed 1 night

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

10

SERGIO

11 Jan 2025

·

Stayed 1 night

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

8

Matt

9 Jan 2025

·

Stayed 5 nights

Its nice safe environment. The

10

Allyson

18 Feb 2024

·

Stayed 5 nights

Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.

10

Elvira

2 Jun 2023

·

Stayed 3 nights

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

Translate

10

Payam

1 May 2022

·

Stayed 1 night

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

6

Matthew

7 Apr 2024

·

Stayed 3 nights

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

10

Corey

1 Apr 2023

·

Stayed 3 nights

We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.

8

Matthew

22 Apr 2023

·

Stayed 4 nights

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food is often delicious, but prices for meals and drinks are high, some menus feel limited, and breakfast can underwhelm. Several guests report confusion about all-inclusive and occasional inconsistencies in drinks or service.

Related guest reviews

4

Marco

20 Jan 2025

·

Stayed 4 nights

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

Translate

10

Keri

8 Dec 2023

·

Stayed 2 nights

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

8

Tiffany

9 Apr 2024

·

Stayed 3 nights

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

10

Stefan

23 Jan 2025

·

Stayed 6 nights

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

Yesenia

2 Mar 2024

·

Stayed 3 nights

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

CARLA

2 Nov 2023

·

The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.

10

timothy

8 Feb 2024

·

Stayed 4 nights

loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.

8

Angela

15 Jul 2023

·

Stayed 7 nights

El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.

Translate

8

Jordi

9 Jul 2024

·

Stayed 5 nights

Staff is great Amate restaurant is way overpriced Food options are not great

6

Francoise Marie-Jose

11 Jan 2025

·

Stayed 9 nights

Food was average

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
September	US$348
October	US$394
November	US$250
December	US$1,260

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $334
20 $309	21 $329	22 $335	23 $335	24 $343	25 $354	26 $357
27 $336	28 $330	29 $337	30 $337

Su	Mo	Tu	We	Th	Fr	Sa
				1 $395	2 $433	3 $433
4 $367	5 $362	6 $357	7 $357	8 $396	9 $433	10 $433
11 $367	12 $357	13 $347	14 $357	15 $400	16 $433	17 $433
18 $365	19 $354	20 $354	21 $354	22 $405	23 $429	24 $432
25 $468	26 $465	27 $464	28 $392	29 $391	30 $461	31 $476

Alila Mayakoba by Hyatt

Prices for Alila Mayakoba by Hyatt

Monthly average prices

About this property

Location

Room options

Signature Studio, Ocean View (With Plunge Pool)

Room, 2 Double Beds (Lagoon Area)

Suite (Lagoon Area)

Suite (Beach Area)

Room, 1 King Bed, Ocean View

Room, 1 King Bed (Lagoon Area)

Room, 2 Double Beds

Suite (Beach Area, with Plunge Pool)

Suite (Lagoon Skyviewith, with Plunge Pool)

Room, 2 Double Beds, Ocean View

Room, 1 King Bed (Beach Area)

Suite, Ocean Viewith (With Plunge Pool)

Suite, Accessible, Lagoon Viewith (Skyviewith with Plunge Pool, Access Shower)

Room, 2 Double Beds (Beach Area)

Room, 1 King Bed

Room, 1 King Bed (Lagoon Area with Plunge Pool)

Signature Studio, Beachfront (With Plunge Pool)

Suite (Lagoon Area, with Plunge Pool)

Guest reviews of Alila Mayakoba by Hyatt

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Alila Mayakoba by Hyatt

Prices for upcoming dates