Name: Best Western Plus West Covina Inn
Address: 3275 East Garvey Avenue North, West Covina, California, United States of America, West Covina, California, US
Price range: US$113–US$144 per night
Rating: 8.53

What guests think

Across many reviews, Best Western Plus West Covina Inn is described as clean with spacious, comfortable rooms, friendly staff, and a complimentary breakfast guests often enjoy, in a convenient location near I-10, restaurants, and shopping.

Recurring drawbacks include a frequently out-of-service hot tub and elevator issues. Several reviews note freeway noise in some rooms, inconsistent or noisy air-conditioning, dated features, and the lack of microwaves in certain rooms, with occasional maintenance concerns. A few guests also reported ants, bugs, or smoke/odor issues. Overall, expect a convenient, budget-friendly stay with good basics and occasional trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: multiple reviews report the hot tub out of service and elevator problems or limited capacity. Parking is available, including underground, and the pool is noted as pleasant.

Related guest reviews

8

Michael

20 Apr 2024

·

Stayed 2 nights

When in West Covina I always stay here. A comfortable, spacious room, underground parking, a nice breakfast, all at a reasonable price.

8

Patricia

4 Jul 2023

·

Stayed 2 nights

Close to everything and everywhere we needed to be. Clean, easy parking and courteous staff.

4

Paula

27 Apr 2025

·

Stayed 2 nights

Jacuzzi is broken, room was dirty and there was stains on the bed.

8

Jasmine

25 Jul 2023

·

Stayed 4 nights

Stay would've been perfect except for the not working hot tub. Photos of an operating hot tub on the site feels misleading.

4

Colton

10 Mar 2023

·

Stayed 1 night

Upon arrival the lady at the front desk finished her lengthy conversation with her co-worker before tending to me. I later found out the hot tub didn’t work and the gym area was closed, the main two amenities the persuaded me to rent a room here. Finally, the vending machine refused to take any form of currency and charged you more, although only $0.10, to use a card. Overall I’m not happy with my stay and will be avoiding this establishment in the future.

4

Bhavesh

17 Jul 2024

·

Stayed 3 nights

Bugs in room. Noisy air conditioner. Hot tub not working.

8

James

18 Nov 2024

·

Stayed 1 night

Breakfast was better last year. Cold uncooked sausage patties not very appetizing. Problems with the elevator this time.

8

Sandy

2 Nov 2023

·

Stayed 3 nights

Most of the public areas were clean and inviting. The leaking pipe that caused some parking spaces to be blocked was concerning. Also the bucket under the missing ceiling tile on the third floor raised an eyebrow. The complimentary breakfast was good. The pool was lovely.

8

Matthew

14 Jun 2023

·

Stayed 1 night

Overall, I was very satisfied with this place. It’s clean and comfortable. I was a little disappointed that the hot tub is not working as that was one of the main reasons I bought the place, however, no other issues.

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Cleanliness

Many guests found the hotel and rooms very clean and well kept. Some noted issues such as ants or bugs, stains, or occasional odors/smoke.

Related guest reviews

6

Ryan

28 Jul 2024

·

Stayed 4 nights

There are very limited garbage cans on property. None anywhere near lobby and none on floors near elevators. So you pile your food outside your room which draws in the ants. We had a bad ant problem in our bathroom and spoke to other guests with same issue. My guess is the limited options for garbage cans is related. Just add some garbage cans throughout the property.

10

Victoria

2 Jun 2024

·

Stayed 3 nights

Really clean hotel. Would definitely stay again

2

Stacey

19 May 2025

·

Stayed 2 nights

Our room was very dirty. The comforter smelled so awful we had to take it off the bed. There were red stains all over the floor, not sure what it was. The lights went on and off all night.

10

Crystal

3 Aug 2024

·

Stayed 1 night

The property is clean and inviting

10

Wesley

8 Dec 2025

·

Stayed 3 nights

Place is very clean.

10

Diana

17 Nov 2025

·

Stayed 2 nights

The room was clean. Very nice staff. Breakfast was good.

10

Khamsai

22 Jul 2023

·

Stayed 4 nights

We stayed there for 4 nights. The place was clean and staff members were nice and courteous.

10

CONRAD

5 Apr 2025

·

Stayed 1 night

Nice and clean

10

Anna Lynn

9 Sept 2025

·

Stayed 1 night

The room is big and clean.

10

Barbara

12 Sept 2025

·

Stayed 1 night

Clean room and lobby. Friendly staff. Enjoyed my stay. Would recommend .

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, with quiet options away from the freeway. Recurring issues include freeway noise in some rooms, weak or noisy AC, dated features, missing microwaves, and maintenance quirks like sticking doors, broken outlets, or dripping fixtures.

Related guest reviews

6

Armando

20 Oct 2023

·

Stayed 1 night

Everything was great except the air conditioning did not work and the room was warm or hot all night, which made the stay really uncomfortable

10

Patty

26 May 2025

·

Stayed 1 night

Excellent customer service at front desk, super easy to check in/out, breakfast was great. Room was spacious, clean and comfortable. TV is super outdated but had no problems accessing lots of channels.

6

Allison

27 Apr 2023

·

Stayed 1 night

This is supposed to be a non-smoking property but I could smell cigarette smoke in the hallway. The beverage vending machine did not credit cards nor would it accept $5 bills. The refrigerator was placed facing the bed so it could not be fully opened. I had to turn it to face out so I could use it. There was no microwave. The bed was like sleeping on an ironing board. But the blankets were nice and they provided extra when asked. The breakfast buffet was nice and staff was on hand to provide to go boxes, etc. Not sure I would stay again.

4

Noe

1 Jun 2025

·

Stayed 1 night

The room was extremely HOT and took a long time to cool down. I wasn’t crazy about the odd rest room set-up with the sink outside of the bathroom; this makes for an unexpected loud night of using the restroom during the night or early morning.

6

Noe

8 Jun 2025

·

Stayed 1 night

Quick and friendly check in. The room was spacious but very hot. The bathroom layout was odd as the sink was outside of the restroom which wakes other occupants up during the night and early morning.

8

Sylvia

23 Aug 2024

·

Stayed 6 nights

The air conditioning need to get updated, it will be great if they add a microwave in rooms

8

Rose

30 Dec 2024

·

Stayed 1 night

I remember staying at this hotel and felt amazed. But this stay was a little different…the Wi-Fi was very weak (low and froze up) and for such a large hotel there is only one (1) elevator. Really? The best part was a nice shower pressure and a comfy bed 😴

6

Stephanie

2 Oct 2025

·

Stayed 1 night

Our window wouldn't close all the way. We had two towels even though the reservation clearly showed four people were staying. The bed pillows were small sofa pillows, approx 12x12. Not comfortable at all.

10

Anna Lynn

9 Sept 2025

·

Stayed 1 night

The room is big and clean.

8

Carmen

25 Mar 2025

·

Stayed 2 nights

The tub faucet was in dire need of a new gasket- it wasn’t just dripping; it was a constant trickle. Tried my best to shut it tight. Housekeeping tried as well with no success. I hope they call a plumber. Freeway noise is tolerable if you’re not a light sleeper. The 10 freeway is across the street!

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Service

Service is frequently praised as friendly, helpful, and efficient at check-in. There are occasional reports of slow response, unhelpful interactions, or housekeeping timing issues.

Related guest reviews

2

Jean

8 Mar 2025

·

Stayed 1 night

OK I'm recapping my first review. Stayed there because my brother in law was passing away. The first night with one bed was good. The second night in room 122 was horrible! The Window was cracked open so the room was freezing. That was OK just closed it and locked it. Turned on the heater and it didn't work very well. Still cold at 78 degrees! The bathtub dripped all night and the shower had was loose. So i closed the door because we were so tired stressed and feeling sad. So i didn't complain went to sleep and went to take shower in the morning after breakfast which i have to admit was excellent. But then no shower curtain! Tried to call the front desk and no dial tone. That was it the last straw. I went to the front desk and complained and got very upset but the woman didn't even send anyone with a shower curtain. So we had to shower with no curtain. We received a hundred back but that was it. I know we slept there but come on an open shower! Ridiculous! If you stay there be sure and avoid room 122.

10

Pablo

10 May 2025

·

Stayed 1 night

Check in was quick and smooth.

10

Josue

22 Dec 2024

·

Stayed 1 night

Friendly staff, fast check in, breakfast, parking lot, safe

10

Peter

10 Jan 2025

·

Stayed 2 nights

The staff at the front desk is superb. She helped us with the check in and extending our stay. The cleaning crew is great. All around great team onsite there!

10

Lucy

24 Sept 2025

·

Stayed 1 night

Staff was welcoming and friendly.

8

Lori

19 Mar 2024

·

Stayed 2 nights

Everything about the hotel was great, especially the kind, patient older gentleman with an accent. He helped me tremendously because…my reservation had somehow been cancelled!! I didn’t cancel & I got confirmation email from Expedia so I don’t have any idea how that happened. I was exhausted & upset but the gentleman found a room, charged same Expedia price & even upgraded the room! If not for him, the trip would have been a disaster! Very nice hotel & can’t say enough abt the gentleman! Idk, Expedia…how did my reservation get canceled?

10

Troy

15 Aug 2024

·

Stayed 1 night

Great staff and wonderful service! Thanks

2

Jorge

29 Oct 2024

·

Stayed 2 nights

Housekeeping showed up till 5:00pm when we were getting ready to go to a wedding. They said they couldn’t come back later though we waited all day.we didn’t even have clean towels

6

James

14 Dec 2022

·

Stayed 2 nights

I appreciate the attempts at eco friendliness. Overall, the room was clean and orderly. Check in was not pleasant. The customer ahead of me complained of ants in his room. It is my view that the hotel employee dismissed his viewpoint ("it\'s only ants"). As I followed that customer I told the clerk that I did not want a room with ants and did not want a room next to the previous customer. He again dismissed the concern with the "only ants" response and rudely advised me to not stay (leave) if I was that concerned. He realized what he had done because other customers were around and went back to polite. He did give me a decent room.

10

stella

5 Jul 2023

·

Stayed 2 nights

Staff was extremely helpful and friendly.

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Location

Convenient location near I-10 with easy access to restaurants, shopping, and local destinations. Some rooms experience freeway noise.

Related guest reviews

10

Thomas

18 Sept 2025

·

Stayed 1 night

Convenient location

10

Richard

24 Sept 2025

·

Stayed 1 night

Central location

6

David

13 Jan 2025

·

Stayed 1 night

Clean and safe, but the walls and floor were thin. The floors and bed would shake when the neighbors would move around, and you could hear conversations from people in the hallway. Our room was also facing the freeway, it was pretty loud. Bring earplugs.

10

Cicilia

25 Sept 2023

·

Stayed 1 night

Close to restaurants and fast food joint, but quite secluded so as not too crowded and busy. Close to bus stop too, in case you need public transportation. Room is clean and plenty of parking space.

10

MARILYN

4 Nov 2024

·

Stayed 2 nights

My family loved the stay here. Location was everything, it was near everything we needed. We will definitely stay here again.

8

Eloisa

20 Feb 2025

·

Stayed 2 nights

Ease access to freeway, lots of restaurants and shopping mall.

10

Alicia

2 Jul 2024

·

Stayed 2 nights

Location off highway, walking distance to restaurant

8

RAY

3 Nov 2025

·

Stayed 1 night

Good spot at the corner close to restaurants and bars

10

James

12 Nov 2023

·

Stayed 1 night

Great location.

8

Carmen

25 Mar 2025

·

Stayed 2 nights

The tub faucet was in dire need of a new gasket- it wasn’t just dripping; it was a constant trickle. Tried my best to shut it tight. Housekeeping tried as well with no success. I hope they call a plumber. Freeway noise is tolerable if you’re not a light sleeper. The 10 freeway is across the street!

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AI-generated summary based on recent guest reviews

Dining

The complimentary breakfast is widely appreciated for quality and variety. Occasional complaints mention a broken coffee machine, cold items, or slow replenishment.

Related guest reviews

10

jazmin

14 Mar 2025

·

Stayed 1 night

Rooms could use a little updating. But most important they were clean h comfortable. Breakfast was the best part. The dining area was impeccable, modern well stocked & Breakfast was great.

8

Corina

15 Sept 2025

·

Stayed 1 night

Electrical socket in the room on the right side of the bed is coming apart. No usb ports. 8( ***Coffee unavailable at continental breakfast. That's a deal breaker. Someone said the machine has been broken for a few weeks.

10

EUNICE

25 May 2025

·

Stayed 1 night

Just the breakfast they took long time to serve enough food for everybody

10

Kathleen

28 Sept 2024

·

Stayed 1 night

Clean, affordable room. Breakfast was great!

10

Eleazer B.

7 Jul 2025

·

Stayed 1 night

I like the free breakfast.

10

Richard

24 Mar 2025

·

Stayed 2 nights

Good with real good breakfast and clean rooms staff was all nice .

10

Diana

17 Nov 2025

·

Stayed 2 nights

The room was clean. Very nice staff. Breakfast was good.

10

Louis

15 Sept 2025

·

Stayed 3 nights

Was very good employees were friendly. Service was very good breakfast was good. Dinning room very clean.

10

Teresa M

8 Aug 2025

·

Stayed 1 night

The breakfast was very good. Seemed the scrambled eggs were "real" and not powdered. They were fluffy and hot. Very good. The bed was a bit hard for my liking but if you like that you should be good. The pillows were square so not very large but comfortable. We were given a room on the 4th floor and it was terribly hot. They quickly gave us a room that was cool & comfortable. We are not used to the HOT weather. 😁

8

James

18 Nov 2024

·

Stayed 1 night

Breakfast was better last year. Cold uncooked sausage patties not very appetizing. Problems with the elevator this time.

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Month	Average price
January	US$115
February	US$122
March	US$125
April	US$135
May	US$126
June	US$127
July	US$122
August	US$129
September	US$124
October	US$129
November	US$125
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $117	17 $115	18 $113	19 $129
20 $113	21 $114	22 $114	23 $114	24 $115	25 $115	26 $113
27 $115	28 $115	29 $115	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $115	3 $115
4 $115	5 $114	6 $115	7 $115	8 $115	9 $113	10 $114
11 $114	12 $115	13 $115	14 $114	15 $113	16 $115	17 $115
18 $115	19 $115	20 $115	21 $115	22 $115	23 $144	24 $133
25 $115	26 $113	27 $115	28 $115	29 $115	30 $115	31 $115

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Refrigerator

Standard Room, 1 Queen Bed, Refrigerator

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus West Covina Inn

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Prices for upcoming dates