Sandos Cancún All Inclusive - Adults Only
US$213
/ night
Avg. for October
Prices for Sandos Cancún All Inclusive - Adults Only
Select dates to see prices and availability
US$213
/ night
Avg. for October
Monthly average prices
Nightly prices at Sandos Cancún All Inclusive - Adults Only average US$209 in the cheapest month (August) and US$406 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| February | US$406 |
| March | US$356 |
| April | US$335 |
| May | US$244 |
| June | US$226 |
| July | US$227 |
| August | US$209 |
| September | US$214 |
| October | US$213 |
| December | US$377 |
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Oct · US$213
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Most expensive: February (~US$406)
Cheapest: August (~US$209)
About this property
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and a health club. Guests can catch a ride to nearby destinations on the a...
Amenities
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and a health club. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Dining
Enjoy international cuisine at Zango Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Rooms
Make yourself at home in one of the 213 guestrooms featuring free minibar items and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Archaeological Zone.
What's nearby
Ballenas Beach(0.2 Miles)
Nichupté Lagoon(0.4 Miles)
Aquaworld(0.7 Miles)
Luxury Avenue Shopping Mall(0.8 Miles)
Kukulcan Plaza Shopping Mall(0.8 Miles)
Marlin Beach(1.1 Miles)
Hotel Zone Beaches(1.1 Miles)
Oasis Arena(1.2 Miles)
San Miguelito(1.3 Miles)
Tequila Museum(1.4 Miles)
El Sol de Cancun(1.5 Miles)
La Isla Shopping Mall(1.5 Miles)
Maya Museum of Cancun(1.5 Miles)
Iberostar Cancun Golf Course(1.5 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(1.6 Miles)
Cancun Intl. Airport (CUN)(11.1 Miles)
Tulum Intl. Airport (TQO)(106.4 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Location
Km 14 Mz 53 Lote 37-1 ZH
Ballenas Beach (0.2 Miles)
Nichupté Lagoon (0.4 Miles)
Aquaworld (0.7 Miles)
Luxury Avenue Shopping Mall (0.8 Miles)
Kukulcan Plaza Shopping Mall (0.8 Miles)
Marlin Beach (1.1 Miles)
Room options
19
Caribe Suite
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
1160 ft²
BalconySeparate Dining AreaAir ConditioningHeated FloorWi-Fi (Free)
7
Deluxe Room
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
450 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
9
Laguna Suite
Room details
1 Extra-Large Double Bed
Sleeps 3
900 ft²
BalconySeparate Dining AreaAir ConditioningHeated FloorWi-Fi (Free)
7
Sandos Suite
Room details
1 Extra-Large Double Bed
Sleeps 3
797 ft²
BalconySeparate Dining AreaAir ConditioningHeated FloorWi-Fi (Free)
8
Balcony Deluxe Room
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
452 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
8
Presidential Suite
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
Air ConditioningWi-Fi (Free)Private Bathroom
8
Suite Gobernador
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
Air ConditioningWi-Fi (Free)Private Bathroom
7
Penthouse Laguna
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 7
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Sandos Cancún All Inclusive - Adults Only
8.1
Very good
Based on 2,160 verified reviews
Who stays here?
Business
2%
Couple
68%
Family
16%
Group
10%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Sandos Cancún All Inclusive - Adults Only, guests highlight the beautiful beach, spacious rooms, friendly staff, and lively pool entertainment, but also mention the small resort size, aging facilities, mixed dining, and difficulty securing restaurant bookings and pool chairs.
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What guests think
At Sandos Cancún All Inclusive - Adults Only, guests highlight the beautiful beach, spacious rooms, friendly staff, and lively pool entertainment, but also mention the small resort size, aging facilities, mixed dining, and difficulty securing restaurant bookings and pool chairs.
Frequent comments cite dated bathrooms, leaks, weak air conditioning, thin walls, and occasional construction noise, alongside ongoing renovations. Facilities include multiple pools and a spa, though some cabanas cost extra or are member only, hot tubs may be lukewarm or spa only, and there is no swim up bar. The beachfront location is convenient for the Hotel Zone and airport, with standout ocean views. Expect a smaller, lively by day resort with kind staff and uneven finishes.
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AI-generated summary based on recent guest reviews
Facilities
Smaller beachfront resort with multiple pools and daily activities; several reviews mention member only or extra cost cabanas. Repeated notes include no swim up bar and hot tubs that are lukewarm, spa only, or out of service; some maintenance issues reported.
Related guest reviews
8
Gerald
16 Nov 2025
·
Stayed 5 nights
The Service was very good when it came to cleaning of room, food , bartenders, front desk. The resort was very nice. The negatives of the trip though was that hardly any of the restaurants were opened and the one night the italian restaurant was open we made a reservation @ 5:30 pm and was told to come back at 6pm. When we came back the worker told us and many other people that they were not accepting reservations. people were angry. The hot tub never worked at all either the whole time.
The Service was very good when it came to cleaning of room, food , bartenders, front desk. The resort was very nice. The negatives of the trip though was that hardly any of the restaurants were opened and the one night the italian restaurant was open we made a reservation @ 5:30 pm and was told to come back at 6pm. When we came back the worker told us and many other people that they were not accepting reservations. people were angry. The hot tub never worked at all either the whole time.
10
laura
6 Jan 2026
·
Stayed 4 nights
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
6
Emily
4 Jun 2025
·
Stayed 5 nights
The property itself is beautiful & rooms are very clean! There are 3 large, beautiful pools. Two of which are more quiet, and one with activities, volleyball, etc. There are a decent amount of pool chairs/cabanas, yet there were never any available at 10am. but if you ask the pool guy for help & tip him, a group of chairs next to each other would randomly appear for you.. My group had a bad experience with the food at this resort. I have been to other all inclusive resorts, including the sandos in cabo, so i knew not to expect amazing food. The buffet was very small with not many options. It was messy & and felt like the food wasn’t replenished. We were excited for italian restaurant because who can go wrong with pasta! Our pasta was undercooked and crunchy. We also ordered salmon, and it was not fully cooked. The steakhouse was also disappointing as our steaks were well done and gray even after asking for medium rare. Lastly, we were the most excited for the hibachi restaurant on our last day. We made the reservation at the beginning of our trip on the resort app (which we found out you could easily get in anywhere without a reservation). When we arrived for our reservation, the restaurant was locked, and were told its closed for the day. Its upsetting that the app you are pushed to use isnt correct, even though you already are only able to book for a few days out of the week. The spa was AMAZING & was very cheap for being at a resort!
The property itself is beautiful & rooms are very clean! There are 3 large, beautiful pools. Two of which are more quiet, and one with activities, volleyball, etc. There are a decent amount of pool chairs/cabanas, yet there were never any available at 10am. but if you ask the pool guy for help & tip him, a group of chairs next to each other would randomly appear for you.. My group had a bad experience with the food at this resort. I have been to other all inclusive resorts, including the sandos in cabo, so i knew not to expect amazing food. The buffet was very small with not many options. It was messy & and felt like the food wasn’t replenished. We were excited for italian restaurant because who can go wrong with pasta! Our pasta was undercooked and crunchy. We also ordered salmon, and it was not fully cooked. The steakhouse was also disappointing as our steaks were well done and gray even after asking for medium rare. Lastly, we were the most excited for the hibachi restaurant on our last day. We made the reservation at the beginning of our trip on the resort app (which we found out you could easily get in anywhere without a reservation). When we arrived for our reservation, the restaurant was locked, and were told its closed for the day. Its upsetting that the app you are pushed to use isnt correct, even though you already are only able to book for a few days out of the week. The spa was AMAZING & was very cheap for being at a resort!
8
Caryn
10 Aug 2025
·
Stayed 3 nights
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
4
Craig
29 Nov 2025
·
Stayed 5 nights
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
10
Sheila Ann
17 Mar 2025
·
Stayed 4 nights
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
8
Rachel
2 Apr 2025
·
Stayed 5 nights
The property is older, but seems well maintained and very clean. The spa facilities could definitely use an update. Food was good at the buffet and all the restaurants. Only complaint was there are not enough chairs/umbrellas around the pool or beach, and there was no option to reserve a Bali bed. It is all first come first served and people wake up at 5am to go put towels and belongings to save spots. Overall, for the price point, we would go there again. The food and drinks were good and the staff is great!
The property is older, but seems well maintained and very clean. The spa facilities could definitely use an update. Food was good at the buffet and all the restaurants. Only complaint was there are not enough chairs/umbrellas around the pool or beach, and there was no option to reserve a Bali bed. It is all first come first served and people wake up at 5am to go put towels and belongings to save spots. Overall, for the price point, we would go there again. The food and drinks were good and the staff is great!
10
Edwared
13 Apr 2025
·
Stayed 4 nights
I liked the food, entertainment, drinks, the staff and the other guests I did not like that at 5:00 am people sabe Cabanas and take off for an all day trip. Hate the fact there is no hottub by the pool and only in the spa where I was charged over $300 for a massage and two sit in a hottub alone
I liked the food, entertainment, drinks, the staff and the other guests I did not like that at 5:00 am people sabe Cabanas and take off for an all day trip. Hate the fact there is no hottub by the pool and only in the spa where I was charged over $300 for a massage and two sit in a hottub alone
8
VERONICA
3 Jun 2025
·
Stayed 4 nights
the good: I liked the tranquility of the area. It was an adults only resort so it was nice not having kids running around. The staff and food was amazing. The Bad: The pool area needs attention. The pools were dirty and didn't seem to be cleaned every night. The pool area could also use a lot more seating options for the number of guests they have.
the good: I liked the tranquility of the area. It was an adults only resort so it was nice not having kids running around. The staff and food was amazing. The Bad: The pool area needs attention. The pools were dirty and didn't seem to be cleaned every night. The pool area could also use a lot more seating options for the number of guests they have.
6
Esteban
16 Nov 2025
·
Stayed 3 nights
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe clean rooms and public areas with diligent housekeeping. Others report mold, rust, musty odors, stained linens, or worn fixtures, indicating inconsistent upkeep.
Related guest reviews
10
Alma
12 Feb 2026
·
Stayed 8 nights
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
6
Brittany
23 Nov 2025
·
Stayed 3 nights
The property is very small. If you’re looking for not much walking this property is for you. The elevators are tight. The room had a musty smell and mold on the lampshades and bed skirts. The furniture and closet hinges also had rust. Instantly activated my asthma. I would never stay here again. The balcony cement was broken. It was one of my least favorite stays.
The property is very small. If you’re looking for not much walking this property is for you. The elevators are tight. The room had a musty smell and mold on the lampshades and bed skirts. The furniture and closet hinges also had rust. Instantly activated my asthma. I would never stay here again. The balcony cement was broken. It was one of my least favorite stays.
10
Kyle
27 Feb 2025
·
Stayed 7 nights
Staff were extremely nice and professional, did not have a single issue with any staff member. The hotel even covered all expenses for an unexpected hospital visit which was greatly appreciated. Food options were excellent, it was some of the best resort food I've had. Plenty of options for all types of diets and different types of flavours/themed buffet days. The resort is feeling its age as it was built in the 90s and could use some touch ups/upgrades, but not a dealbreaker and still very clean throughout. There is also no swim up bar, but the bar near the pools is not too far of a walk and pool staff bring you drinks anyways. Entertainment was alright, nothing spectacular. I would recommend this resort for couples/groups who are looking for a more relaxed vacation with good food and drinks
Staff were extremely nice and professional, did not have a single issue with any staff member. The hotel even covered all expenses for an unexpected hospital visit which was greatly appreciated. Food options were excellent, it was some of the best resort food I've had. Plenty of options for all types of diets and different types of flavours/themed buffet days. The resort is feeling its age as it was built in the 90s and could use some touch ups/upgrades, but not a dealbreaker and still very clean throughout. There is also no swim up bar, but the bar near the pools is not too far of a walk and pool staff bring you drinks anyways. Entertainment was alright, nothing spectacular. I would recommend this resort for couples/groups who are looking for a more relaxed vacation with good food and drinks
6
Julie Ann
23 Oct 2025
·
Stayed 3 nights
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
4
Craig
29 Nov 2025
·
Stayed 5 nights
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
8
rudraani
26 Oct 2025
·
Stayed 5 nights
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
10
Stacy
17 Aug 2025
·
Stayed 7 nights
The property is gorgeous. The staff work continously to maintain the cleanliness of the property. The housekeeping staff do a wonderful job keeping the rooms cleaned and refreshed daily. The dining staff were wonderful. Very accomodating. The waiters at the pool were quick to deliver drinks. The food options were excellent. Food was always fresh and delicious!
The property is gorgeous. The staff work continously to maintain the cleanliness of the property. The housekeeping staff do a wonderful job keeping the rooms cleaned and refreshed daily. The dining staff were wonderful. Very accomodating. The waiters at the pool were quick to deliver drinks. The food options were excellent. Food was always fresh and delicious!
10
Austin
17 Jul 2025
·
Stayed 5 nights
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
6
Jordan
9 Jun 2025
·
Stayed 3 nights
We had a good time. The beach and pool were great, staff was nice, and buffet food wasn’t bad. I wouldn’t call this luxury; wasn’t a horrible experience but the label luxury comes with all the bells and whistles or at least should. The room was very run down, mold in the shower, and patio door falling apart. App didn't work for any reserving. The place provided a bed and beach access which sufficed, since we have
We had a good time. The beach and pool were great, staff was nice, and buffet food wasn’t bad. I wouldn’t call this luxury; wasn’t a horrible experience but the label luxury comes with all the bells and whistles or at least should. The room was very run down, mold in the shower, and patio door falling apart. App didn't work for any reserving. The place provided a bed and beach access which sufficed, since we have
6
Esteban
16 Nov 2025
·
Stayed 3 nights
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally large with comfortable beds and great ocean views, but decor feels dated. Recurring issues include leaks, weak or noisy A/C, thin walls, construction noise, and maintenance problems with showers, doors, or fixtures.
Related guest reviews
6
Veronika
31 Oct 2025
·
Stayed 5 nights
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
6
Claudia De La Visitacion
20 Mar 2025
·
Stayed 7 nights
Everything in my room was broken and old, looks like it never had maintenance. The pool had shade since 2:00. No variety in the buffet.
Everything in my room was broken and old, looks like it never had maintenance. The pool had shade since 2:00. No variety in the buffet.
2
Kwok
31 Oct 2025
·
Stayed 4 nights
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
8
Cecilio
14 Jun 2025
·
Stayed 7 nights
Property is nice, staff is nice but until you have a problem no one is around. My toilet was dripping, shower water was clogged up, and coffee maker was not working properly. They kind of tried but then ignored my request to fixed these things. I was not upgraded to another room either. Restaurant and the gym air conditioning do not work properly- too hot!
Property is nice, staff is nice but until you have a problem no one is around. My toilet was dripping, shower water was clogged up, and coffee maker was not working properly. They kind of tried but then ignored my request to fixed these things. I was not upgraded to another room either. Restaurant and the gym air conditioning do not work properly- too hot!
10
laura
6 Jan 2026
·
Stayed 4 nights
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
4
CECILIA
13 May 2025
·
Stayed 7 nights
Got the worst room, NO BALCONY, SINK WAS PLUGGED, NO AC IN THE BATHROOM, NOISY
Got the worst room, NO BALCONY, SINK WAS PLUGGED, NO AC IN THE BATHROOM, NOISY
8
Jeremy
6 Jul 2025
·
Stayed 5 nights
We did not have hot water in room 535 for the entire time I was there. I informed the front desk 4 times and still nothing. For how much money I spent I would like to shower. Won’t be coming back. Other than that it’s a great resort. Staff at the front desk really just don’t care.
We did not have hot water in room 535 for the entire time I was there. I informed the front desk 4 times and still nothing. For how much money I spent I would like to shower. Won’t be coming back. Other than that it’s a great resort. Staff at the front desk really just don’t care.
8
Meghan
1 Jun 2025
·
Stayed 5 nights
We had issues at 1st with the room. No hot water, couldn't get air to work or coffee maker. The ceiling in the bathroom had to be repaired
We had issues at 1st with the room. No hot water, couldn't get air to work or coffee maker. The ceiling in the bathroom had to be repaired
10
Isaac
26 Jul 2025
·
Stayed 3 nights
great location great accommodations rooms are very nice pools and staff are excellent
great location great accommodations rooms are very nice pools and staff are excellent
4
Craig
29 Nov 2025
·
Stayed 5 nights
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, attentive, and hard working, and some managers resolved issues proactively. However, guests also report slow or uneven service, poor handling of maintenance problems, reservation confusion, and persistent membership or timeshare pitches.
Related guest reviews
10
Wade Allen
16 Sept 2025
·
Stayed 8 nights
I rated this excellent…. It had its downfalls. Areas to improve: Communication between staff…. I reserved at Seasons on my birthday. When I got there they didn’t have me on the list. I went back to the front desk and they also had me down for there. One afternoon I went to La Trop alone where I was the first to be seated. They seated four couples and they all got drinks and appetizers and 20 minutes before I was acknowledged. Nothing like feeling unseen when you are already making the step to go somewhere alone. False advertising…. With their room service I was going to order something since I had an early morning excursion. The menu showed an omelet before 7 am but when I called to order they said their early morning menu was only toast and fruit. That’s okay but don’t put it on the menu if you won’t serve it. Safety… the lifeguard on duty never watched the ocean when guests were in the ocean. I have pics of him facing the opposite direction watching the construction workers. Things liked: 2 staff made a positive impression by remembering my name and always saying hi with a smile: Ingrid, hostess at Zangos, and Sebastian, bar tender. Cleaning staff did amazing cleaning my room. Loved extra things like drinks in room being restocked daily, bed being prepared in early evening, friendly staff always smiling and saying hello, and champagne and cheese cake brought to my room for my birthday. I went to Alberto twice for a massage. He was amazing and professional.
I rated this excellent…. It had its downfalls. Areas to improve: Communication between staff…. I reserved at Seasons on my birthday. When I got there they didn’t have me on the list. I went back to the front desk and they also had me down for there. One afternoon I went to La Trop alone where I was the first to be seated. They seated four couples and they all got drinks and appetizers and 20 minutes before I was acknowledged. Nothing like feeling unseen when you are already making the step to go somewhere alone. False advertising…. With their room service I was going to order something since I had an early morning excursion. The menu showed an omelet before 7 am but when I called to order they said their early morning menu was only toast and fruit. That’s okay but don’t put it on the menu if you won’t serve it. Safety… the lifeguard on duty never watched the ocean when guests were in the ocean. I have pics of him facing the opposite direction watching the construction workers. Things liked: 2 staff made a positive impression by remembering my name and always saying hi with a smile: Ingrid, hostess at Zangos, and Sebastian, bar tender. Cleaning staff did amazing cleaning my room. Loved extra things like drinks in room being restocked daily, bed being prepared in early evening, friendly staff always smiling and saying hello, and champagne and cheese cake brought to my room for my birthday. I went to Alberto twice for a massage. He was amazing and professional.
10
Alma
12 Feb 2026
·
Stayed 8 nights
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
4
Christopher
24 Jul 2025
·
Stayed 8 nights
The staff, including management, appeared more focused on aggressively promoting the timeshare program rather than delivering quality service and ensuring a positive guest experience. Upon arrival, there was no proper introduction to the property or its amenities—only a strong push for timeshare participation. The ATM was non-functional for the entire eight-day stay, and the front desk was unable to provide change for tipping, which created an ongoing inconvenience. Additionally, a water damage issue in our room went unaddressed for two full days despite multiple requests, and no compensation or meaningful response was offered by the staff. Lastly, the pool experience could be significantly enhanced if the infinity flow system and overflow mechanisms were functioning properly. Several other guests we spoke with also noted this issue. We did enjoy the pool activities, location including ocean view and breakfast options were average compared to lunch / dinner. Oddly, there was no authentic Mexican cuisine not even at lunch.
The staff, including management, appeared more focused on aggressively promoting the timeshare program rather than delivering quality service and ensuring a positive guest experience. Upon arrival, there was no proper introduction to the property or its amenities—only a strong push for timeshare participation. The ATM was non-functional for the entire eight-day stay, and the front desk was unable to provide change for tipping, which created an ongoing inconvenience. Additionally, a water damage issue in our room went unaddressed for two full days despite multiple requests, and no compensation or meaningful response was offered by the staff. Lastly, the pool experience could be significantly enhanced if the infinity flow system and overflow mechanisms were functioning properly. Several other guests we spoke with also noted this issue. We did enjoy the pool activities, location including ocean view and breakfast options were average compared to lunch / dinner. Oddly, there was no authentic Mexican cuisine not even at lunch.
6
Julie Ann
23 Oct 2025
·
Stayed 3 nights
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
6
Jaime
7 Oct 2025
·
Stayed 3 nights
When calling for room service I was not able to get ahold of anybody
When calling for room service I was not able to get ahold of anybody
2
James
24 Oct 2025
·
Stayed 5 nights
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
8
Oxana
7 Nov 2025
·
Stayed 4 nights
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
8
ELIA Y
25 Jul 2025
·
Stayed 6 nights
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
6
Amanda L
19 Apr 2025
·
Stayed 6 nights
Customer services was non-existent. From check in to check out, the staff indoors were entirely useless. Never realized how important good customer service was until I received none. Unfortunately, the amazing pool and beach waiters work here. I hope they move on elsewhere. They were fantastic! Food was fine. There was one show, it was terrible. Grounds are junky. Spa is average at best. View is incredible. If you want a cheap place with a good beach, go. But don’t expect anything else.
Customer services was non-existent. From check in to check out, the staff indoors were entirely useless. Never realized how important good customer service was until I received none. Unfortunately, the amazing pool and beach waiters work here. I hope they move on elsewhere. They were fantastic! Food was fine. There was one show, it was terrible. Grounds are junky. Spa is average at best. View is incredible. If you want a cheap place with a good beach, go. But don’t expect anything else.
10
Austin
17 Jul 2025
·
Stayed 5 nights
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
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AI-generated summary based on recent guest reviews
Location
Beachfront setting on the Hotel Zone with easy access to attractions and the airport, plus beautiful ocean views. A few note it’s quieter than the party strip or not central to nightlife.
Related guest reviews
10
laura
6 Jan 2026
·
Stayed 4 nights
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
10
Neha
28 Oct 2025
·
Stayed 4 nights
Stunning view and east access from the airport
Stunning view and east access from the airport
8
Caryn
10 Aug 2025
·
Stayed 3 nights
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
10
Finn
4 Mar 2025
·
Stayed 5 nights
I loved the walk out beach. Perfect location in the middle of the island strip with excellenr ocean views.
I loved the walk out beach. Perfect location in the middle of the island strip with excellenr ocean views.
4
Craig
29 Nov 2025
·
Stayed 5 nights
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
10
Antonio
7 Jul 2025
·
Stayed 5 nights
Close to attractions and town.
Close to attractions and town.
8
Robert
29 Mar 2025
·
Stayed 5 nights
This is a nice, relatively quiet property. It has a lot less rooms than most of the resorts in the hotel zone. It should be noted that we truly enjoyed our stay, but we did not think we received the VIP upgrades we paid for. Our room over looked the tennis courts and was loud due to machines running below our room. From our balcony we did have bay views. The pro’s for the resort include: friendly staff, hotel and premises kept very clean, good food and many options to choose from. There were plenty of pool towels, no cards needed and rooms had keyless entry. Daily yoga or stretching classes were offered. The con’s include: no hot tub as noted in the hotel description unless you paid for a spa service, a nice gym but equipment not maintained and not cleaned by staff or guests after use, no hand sanitizer as is customary in most resorts in any common areas or restaurants. We do agree we would stay at this resort again. The wait staff was exceptionally friendly and reservations were easy to make for our stay upon arrival. The showers had plenty of hot water and water pressure. No issues with A/C. I gave this resort a four star rating but it’s really a 4.5 and could easily become a 5 with small changes. They offer an app, but some of that was still in development stages, when it’s fully functional, that will be an excellent addition. From the hotel, you could walk to two nearby malls. We also walked to a nearby bus stop to catch the ferry for a trip to the Isle Mujures.
This is a nice, relatively quiet property. It has a lot less rooms than most of the resorts in the hotel zone. It should be noted that we truly enjoyed our stay, but we did not think we received the VIP upgrades we paid for. Our room over looked the tennis courts and was loud due to machines running below our room. From our balcony we did have bay views. The pro’s for the resort include: friendly staff, hotel and premises kept very clean, good food and many options to choose from. There were plenty of pool towels, no cards needed and rooms had keyless entry. Daily yoga or stretching classes were offered. The con’s include: no hot tub as noted in the hotel description unless you paid for a spa service, a nice gym but equipment not maintained and not cleaned by staff or guests after use, no hand sanitizer as is customary in most resorts in any common areas or restaurants. We do agree we would stay at this resort again. The wait staff was exceptionally friendly and reservations were easy to make for our stay upon arrival. The showers had plenty of hot water and water pressure. No issues with A/C. I gave this resort a four star rating but it’s really a 4.5 and could easily become a 5 with small changes. They offer an app, but some of that was still in development stages, when it’s fully functional, that will be an excellent addition. From the hotel, you could walk to two nearby malls. We also walked to a nearby bus stop to catch the ferry for a trip to the Isle Mujures.
6
Jorge
1 Oct 2025
·
Stayed 4 nights
Inconvenient mot close to the heart of Cancún
Inconvenient mot close to the heart of Cancún
10
Hon Keung Daniel
11 May 2025
·
Stayed 4 nights
I had a wonderful stay at Sandos. The bedroom was clean, comfortable, and well-equipped, making it easy to relax after a long day. The hotel environment is beautiful and peaceful, with well-maintained grounds that add to the overall charm. I felt completely safe and secure walking around the area, both during the day and in the evening. The staff were consistently friendly and helpful, always ready to assist with a smile. Overall, it's a great place to stay whether you're looking for comfort, safety, or warm hospitality.
I had a wonderful stay at Sandos. The bedroom was clean, comfortable, and well-equipped, making it easy to relax after a long day. The hotel environment is beautiful and peaceful, with well-maintained grounds that add to the overall charm. I felt completely safe and secure walking around the area, both during the day and in the evening. The staff were consistently friendly and helpful, always ready to assist with a smile. Overall, it's a great place to stay whether you're looking for comfort, safety, or warm hospitality.
10
Austin
17 Jul 2025
·
Stayed 5 nights
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
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AI-generated summary based on recent guest reviews
Dining
Food feedback is mixed: some enjoy Zango buffet, pizza, and teppanyaki, but many find the buffet limited or repetitive and drinks inconsistent or watered down. Specialty restaurants require reservations that can be hard to secure; premium liquor may be for members only.
Related guest reviews
2
Glenda
9 Nov 2025
·
Stayed 6 nights
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
10
Alma
12 Feb 2026
·
Stayed 8 nights
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
6
Julie Ann
23 Oct 2025
·
Stayed 3 nights
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
4
Darlene
22 Jul 2025
·
Stayed 3 nights
Food was horrible! Buffet is very small with few options. Limited restaurants and no swim up bar even though website states it.
Food was horrible! Buffet is very small with few options. Limited restaurants and no swim up bar even though website states it.
4
Craig
29 Nov 2025
·
Stayed 5 nights
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
8
Scott
20 Jun 2025
·
Stayed 4 nights
The pool and beach areas are excellent, and Sandos does provide nice entertainment. Other than breakfast, the food (lunch & dinner) were below average.
The pool and beach areas are excellent, and Sandos does provide nice entertainment. Other than breakfast, the food (lunch & dinner) were below average.
4
Jennifer
22 May 2025
·
Stayed 5 nights
The beach was beautiful, water was a dream. Our room was very clean with a great layout. We enjoyed the robes very much! As a couple who frequent Mexico and many different all inclusive properties approx 3-4 times a year, we were extremely disappointed in staff friendliness with the exception of Freddy at the pool, he was great! I’d like to preface that we are not foodies BUT the food selection was horrible on the buffet and making reservations at the specialty restaurants was not convenient and mostly booked up every night of our stay. Room service was equally bad. The shows were lacking and overall boring. The entertainment crew gave little effort to get guests involved. Only having one bar open at night was pretty annoying because it was in the small lounge with loud drunk people. Until we arrived at the property, I didn’t realize it was a membership property. Only members could sit in certain places, use certain beds, they had their own bar poolside, own waiters, better seating at poolside restaurant, top shelf liquor etc. When I book all inclusive, I expect all inclusive. This was a major turnoff for us. I take the blame for not knowing about the membership but it’s reason enough for us to not come back to Sandos Cancun. On the bright side, the spa was a real highlight! Couples massages were wonderful! As always, we met great people and enjoyed being in Mexico. The Sando’s isn’t awful but it’s not great and we won’t be back. We’re Riu property people for sure!
The beach was beautiful, water was a dream. Our room was very clean with a great layout. We enjoyed the robes very much! As a couple who frequent Mexico and many different all inclusive properties approx 3-4 times a year, we were extremely disappointed in staff friendliness with the exception of Freddy at the pool, he was great! I’d like to preface that we are not foodies BUT the food selection was horrible on the buffet and making reservations at the specialty restaurants was not convenient and mostly booked up every night of our stay. Room service was equally bad. The shows were lacking and overall boring. The entertainment crew gave little effort to get guests involved. Only having one bar open at night was pretty annoying because it was in the small lounge with loud drunk people. Until we arrived at the property, I didn’t realize it was a membership property. Only members could sit in certain places, use certain beds, they had their own bar poolside, own waiters, better seating at poolside restaurant, top shelf liquor etc. When I book all inclusive, I expect all inclusive. This was a major turnoff for us. I take the blame for not knowing about the membership but it’s reason enough for us to not come back to Sandos Cancun. On the bright side, the spa was a real highlight! Couples massages were wonderful! As always, we met great people and enjoyed being in Mexico. The Sando’s isn’t awful but it’s not great and we won’t be back. We’re Riu property people for sure!
8
ELIA Y
25 Jul 2025
·
Stayed 6 nights
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
6
Amy L
4 Nov 2025
·
Stayed 5 nights
Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
8
Charlsie
12 Oct 2025
·
Stayed 4 nights
The view of the beach was great. The sun was good until around 2:00pm. Then obstructed by building. Food at beach side restaurant was very good. Pizza house was excellent. The Italian restaurant was mediocre at best, no flavor and very bland. Breakfast buffet was very good and their staff was always so kind, sweet and helpful. Overall… a good stay.
The view of the beach was great. The sun was good until around 2:00pm. Then obstructed by building. Food at beach side restaurant was very good. Pizza house was excellent. The Italian restaurant was mediocre at best, no flavor and very bland. Breakfast buffet was very good and their staff was always so kind, sweet and helpful. Overall… a good stay.
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AI-generated summary based on recent guest reviews
8
Atilla James
11 Sept 2026
·
Stayed 4 nights
The room was excellent just as it is pictured on the website and very clean.
The room was excellent just as it is pictured on the website and very clean.
4
Brandi
6 Sept 2026
·
Stayed 5 nights
Outdated, not clean, lowest quality liquor & food, not worth the price. They are very pushy with upselling their elite member membership
Outdated, not clean, lowest quality liquor & food, not worth the price. They are very pushy with upselling their elite member membership
8
Malaney
9 Aug 2026
·
Stayed 5 nights
The facility was clean and we had a nice stay with great amenities. The beach and pool were well maintained and pretty. The staff was excellent other than the people trying to upsell their membership/premier packages, which distracted us from our ability to relax and simply enjoy our vacation. If you are looking for a variety of meal options this is not the place to stay, but the food they did have was good and the restaurants staff were very lovely.
The facility was clean and we had a nice stay with great amenities. The beach and pool were well maintained and pretty. The staff was excellent other than the people trying to upsell their membership/premier packages, which distracted us from our ability to relax and simply enjoy our vacation. If you are looking for a variety of meal options this is not the place to stay, but the food they did have was good and the restaurants staff were very lovely.
4
Paige
5 Aug 2026
·
Stayed 5 nights
Overall, we did not enjoy our stay. While the room was beautiful and spacious and the pools were wonderful pretty much everything else was a bust. Our balcony overlooked a run down property next door. The evening entertainment was so loud we heard every single word and constantly felt the bass from our room. Do your research and understand that rip tide and wave warnings may stop you from swimming on this stretch or beach for large parts of the year. If you have allergies or dietary restrictions know that the staff are virtually useless and will not help you even if you speak Spanish. The entire time we felt like we were trying to be sold something whether it was their return customer package, spa package or something on the beach. Despite constant communication about things you can buy any request for help went unacknowledged. We tried to book with the Japanese restaurant multiple times with no success and when we showed up as recommended we were treated horribly by staff. I also didn't realize when booking that the restaurants are not open every day. Our air conditioner stopped working part way through, we had to call several times to get extra sheets and water, and one of the two tiny elevators was out the whole time when we were on the 7th floor. To top it off, the sell aloe in their convenience store for 30 USD. When I called and asked for a refund they said they'd give me one and never did. Go literally anywhere else.
Overall, we did not enjoy our stay. While the room was beautiful and spacious and the pools were wonderful pretty much everything else was a bust. Our balcony overlooked a run down property next door. The evening entertainment was so loud we heard every single word and constantly felt the bass from our room. Do your research and understand that rip tide and wave warnings may stop you from swimming on this stretch or beach for large parts of the year. If you have allergies or dietary restrictions know that the staff are virtually useless and will not help you even if you speak Spanish. The entire time we felt like we were trying to be sold something whether it was their return customer package, spa package or something on the beach. Despite constant communication about things you can buy any request for help went unacknowledged. We tried to book with the Japanese restaurant multiple times with no success and when we showed up as recommended we were treated horribly by staff. I also didn't realize when booking that the restaurants are not open every day. Our air conditioner stopped working part way through, we had to call several times to get extra sheets and water, and one of the two tiny elevators was out the whole time when we were on the 7th floor. To top it off, the sell aloe in their convenience store for 30 USD. When I called and asked for a refund they said they'd give me one and never did. Go literally anywhere else.
10
Andrew
2 Aug 2026
·
Stayed 6 nights
This hotel was great. The employees there go above and beyond and they make the experience even better. The room was very clean and spacious. We had a view of the ocean and the city from our balcony. Great view. The pools were the best part for me. Water was crystal clear and very clean. They were also never overcrowded because there’s 3 decent size pools which was very nice. The food was also great. The Italian restaurant was especially good. We also loved our waiter Alan. Overall this was a great vacation spot and I plan to go back.
This hotel was great. The employees there go above and beyond and they make the experience even better. The room was very clean and spacious. We had a view of the ocean and the city from our balcony. Great view. The pools were the best part for me. Water was crystal clear and very clean. They were also never overcrowded because there’s 3 decent size pools which was very nice. The food was also great. The Italian restaurant was especially good. We also loved our waiter Alan. Overall this was a great vacation spot and I plan to go back.
Property policies
Check-in
Check-out
From 15:00 to 23:30
Before 12:00
FAQs about Sandos Cancún All Inclusive - Adults Only
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking height restrictions apply.
Is breakfast offered at the hotel?
Yes, breakfast is available, including options for breakfast in the room. Specific details regarding the type and cost of breakfast are not provided.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:30, and check-out is at 12:00. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the property.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in Cancun's Zona Hotelera, within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. It is approximately 3.1 miles from Delfines Beach and 3.5 miles from Cancun Convention Center.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available for guests. The operational hours and seasonal availability details are not provided.
What are the policies for guests staying with children?
Children are not allowed to stay at the property, as it is an adults-only resort for guests aged 18 and over.
What are the policies regarding extra beds and cribs?
The property does not provide information about extra beds or cribs. Guests are encouraged to contact the property for specific requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-14: 203.68527019226076USD
- 2026-10-15: 271.7555642150879USD
- 2026-10-16: NO DATA
- 2026-10-17: 331.3658731732178USD
- 2026-10-18: 271.7555642150879USD
- 2026-10-19: 272.2952977218628USD
- 2026-10-20: 252.34107472427368USD
- 2026-10-21: 270.99427839553834USD
- 2026-10-22: 272.91935069824217USD
- 2026-10-23: 301.2500086291504USD
- 2026-10-24: 274.06687850021365USD
- 2026-10-25: 203.1563758062744USD
- 2026-10-26: 203.68527019226076USD
- 2026-10-27: 203.1563758062744USD
- 2026-10-28: 302.0263221887207USD
- 2026-10-29: 302.0263221887207USD
- 2026-10-30: NO DATA
- 2026-10-31: 332.12871476562503USD
- 2026-11-01: 272.0968939414978USD
- 2026-11-02: 272.91935069824217USD
- 2026-11-03: 302.0263221887207USD
- 2026-11-04: 366.79670230560305USD
- 2026-11-05: 332.12871476562503USD
- 2026-11-06: 302.0263221887207USD
- 2026-11-07: 403.3747686010742USD
- 2026-11-08: 403.3747686010742USD
- 2026-11-09: 367.25755299957274USD
- 2026-11-10: 333.5403991217041USD
- 2026-11-11: 302.0263221887207USD
- 2026-11-12: 302.0263221887207USD
- 2026-11-13: 302.0263221887207USD
- 2026-11-14: 313.888457661438USD
- 2026-11-15: 332.12871476562503USD
- 2026-11-16: 303.30742420318603USD
- 2026-11-17: 302.0263221887207USD
- 2026-11-18: 332.12871476562503USD
- 2026-11-19: 332.57294775390625USD
- 2026-11-20: 333.5403991217041USD
- 2026-11-21: 302.0263221887207USD
- 2026-11-22: 302.0263221887207USD
- 2026-11-23: 302.3298859564209USD
- 2026-11-24: 332.12871476562503USD
- 2026-11-25: 332.57294775390625USD
- 2026-11-26: 302.3298859564209USD
- 2026-11-27: 332.12871476562503USD
- 2026-11-28: 332.57294775390625USD
- 2026-11-29: 332.12871476562503USD
- 2026-11-30: 333.5403991217041USD
- 2026-12-01: 332.12871476562503USD
- 2026-12-02: 332.57294775390625USD
- 2026-12-03: 396.3504028594971USD
- 2026-12-04: 368.8122316873169USD
- 2026-12-05: 368.8122316873169USD
- 2026-12-06: 333.5403991217041USD
- 2026-12-07: 302.0263221887207USD
- 2026-12-08: 302.0263221887207USD
- 2026-12-09: 302.0263221887207USD
- 2026-12-10: 367.25755299957274USD
- 2026-12-11: 332.12871476562503USD
- 2026-12-12: 302.0263221887207USD
- 2026-12-13: 274.08219687911986USD
- 2026-12-14: 223.74882470001222USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
A damage deposit of MXN 5000 will be collected before check-in.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 005-007-006265/2025
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Services
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis courts
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Scuba diving
Fishing
Canoeing
Pool outdoor
Live music
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi