Is parking available at the property?

Yes, parking is available at the property. There are both covered and limited self-parking options, with a surcharge of USD 18 per night. Valet parking is also offered for free.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately USD 19 to 22 for adults and USD 9.5 to 11 for children.

Does the property allow pets?

Yes, pets are allowed at the property with a fee of USD 25 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in is available for a fee of USD 50, subject to availability. Guests must contact the property at least 72 hours before arrival to make arrangements for check-in.

What accessibility features are available for guests with disabilities?

The property is not wheelchair accessible, and it features elevators and step-free entrances. However, it does not specify wheelchair-accessible facilities in public areas or rooms.

Where is the property located in relation to key landmarks?

The property is centrally located in Playa del Carmen, just steps from Quinta Avenida and within a 10-minute walk of Central Square. It is approximately 0.5 miles from Quinta Alegría Shopping Mall and 0.8 miles from Mamitas Beach.

Does the property have a swimming pool?

Yes, the property features 2 outdoor pools. The operational hours are not specified, but guests can enjoy the pools year-round.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified in the provided information.

What are the policies regarding extra beds and cribs?

The property does not specify whether it offers cribs or extra beds, and any requests for additional sleeping arrangements may require advance confirmation.

The Fives Downtown Hotel in Playa del Carmen

Average nightly price at The Fives Downtown Hotel - Curio Collection by Hilton by month, last 12 months (USD)
Month	Average price
January	US$175
February	US$179
March	US$152
April	US$131
May	US$105
June	US$93
July	US$113
August	US$104
September	US$97
October	US$101
November	US$125
December	US$180

What guests think

At The Fives Downtown Hotel - Curio Collection by Hilton, travelers consistently praise the walkable, central location near Fifth Avenue and the beach, plus a striking rooftop infinity pool with city-and-sea views that becomes a trip highlight.

Many describe spacious, comfortable suites and generally friendly staff. Common downsides include significant noise from nearby venues and the rooftop, occasional maintenance and infrastructure issues (slow or broken elevators, weak air conditioning, hot water or Wi-Fi glitches), and inconsistent housekeeping or room readiness. Expect a lively, urban base that suits travelers prioritizing location and a great rooftop over quiet nights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop infinity pool and bar are highlights with great views and a hot tub, but loungers often require payment or are scarce during private events, and elevators are frequently slow or out of service. Guests also note paid parking and some wear or repairs needed around the pool area.

Related guest reviews

6

Julian

3 Jun 2024

·

Stayed 3 nights

Good large room with a comfortable bed. The room wasn’t very clean. Dusty and dirty floors and bedsheets had remnants of previous guests. Went to use the roof top pool area and found out the sun loungers were 250USD each and no real seating for guests. Didn’t feel Particularly welcomed by staff and we received a note through our door early morning before check out welcoming the next guests and offering a welcome hamper. Not great considering that wasn’t something we received on arrival and we hadn’t even checked out yet!

10

jonathon

29 Oct 2025

·

Stayed 2 nights

The property is well located for access to 5th avenue and the beach. The suites are well appointed and feel luxurious, which is what I anticipated for a more upmarket stay. The rooftop was amazing with full horizon views of the sea and the city..Again a more upmarket environment. Tastefully laid out around a spa,a restaurant and the most incredible infinity pool.

10

MICHAEL

12 Apr 2023

·

Stayed 3 nights

Incredible!!!! Great location, great food. Beautiful rooftop and concierge. Only issue is they rent day passes to outside guests for rooftop. So it’s challenging finding a chair.

6

Nicholas

23 Dec 2024

·

Stayed 5 nights

Getting towels and coffee was impossible. The toilet ran the whole trip. The windows are poor and it’s loud. The pool was constantly closed for private parties.

4

Luis

26 Dec 2022

·

Stayed 19,349 nights

The hotel is nice but there were negative and unpleasant drawbacks: - There is music until 12 am and you cannot sleep because it is heard in the rooms. If you want to rest, you won't be able to. We filed the complaint and no one attended to it. finally we couldn't sleep well One of the two elevators broke down and going up or down the floors became chaos. They only provide courtesy soap and water the first two nights. then they charge it or you must take it

8

mark

19 Jan 2025

·

Stayed 1 night

Elevators don’t work very well very slow.

10

casey

16 Nov 2025

·

Stayed 1 night

Rooms are quiet, well exposed and comfortable. Not to mention spacious. The rooftop pool is excellent. Service is fantastic

10

Mai Houa

17 Apr 2024

·

Stayed 3 nights

Cons - super slow elevators and rooftop main pool never had open lounges. PROS - a block from 5th ave, less than 2 blocks from ADO station, one of the few hotels with decent size infinity pool and rooftop hot tub.

8

James

9 Dec 2025

·

Stayed 7 nights

Perfect location, wasn’t crazy about the breakfast, pool was okay, the platform needs fixing by the pool.

8

Giovanni

30 Nov 2025

·

Stayed 3 nights

It was a nice resort, my favorite part was the infinity pool. I liked the shower. The beds were not as comfortable overall a 4 out of 5

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is generally good, with many reporting tidy rooms and daily service, but there are recurring lapses such as dusty floors, stained linens or furniture, and windows or bathrooms needing better attention. Housekeeping timing can be slow or missed on some days.

Related guest reviews

6

Julian

3 Jun 2024

·

Stayed 3 nights

Good large room with a comfortable bed. The room wasn’t very clean. Dusty and dirty floors and bedsheets had remnants of previous guests. Went to use the roof top pool area and found out the sun loungers were 250USD each and no real seating for guests. Didn’t feel Particularly welcomed by staff and we received a note through our door early morning before check out welcoming the next guests and offering a welcome hamper. Not great considering that wasn’t something we received on arrival and we hadn’t even checked out yet!

8

Victor

28 Nov 2025

·

Stayed 1 night

Personal muy amable, habitaciones amplias cómodas y limpias. A una calle de la Quinta Avenida

Translate

10

Ariana

25 Nov 2025

·

Stayed 1 night

The hotel was in a corner right behind the Main Street that has all the shopping, dinners, night clubs, and so much more! It was very clean! Beds were super comfortable and loved the presentations of the room.

8

Americo

28 May 2023

·

Stayed 2 nights

Everything was good only 2 think I didn’t like, I had to pay for parking and the sheets had a huge stain it look like they didn’t change them

4

Catalina

25 Mar 2025

·

Stayed 5 nights

The hotel is dated. We have a leakage under the toilet. It was reported but never fixed. The room had a stained sofa. Not to mention the hotel was closed by the Mexican authorities. Signs of Clausurado were all over. Although the staff did their best under the circumstances. This is not a 4 start hotel

10

Rachel

11 Feb 2024

·

Stayed 14 nights

Roof top pool was beautiful! Our room was comfortable and cleaned daily. Our house keeper was helpful and friendly and did a wonderful job to our room. Having a coffee shop and pharmacy downstairs was convenient. Will come again

8

alice

23 Apr 2025

·

Stayed 1 night

Our corner suite had walls of glass that really needed to be cleaned. The hotel isn't in a great area but is clean and fine.

2

Taisha

28 Apr 2024

·

Stayed 6 nights

THIS HOTEL IS A SCAM!!!! Nothing like the pictures, rooms are dirty, overpriced food, the staff communication sucks, they tell you 5 different things, I stayed here with my family my husband and 2 boys, one 7 years old and the other 10 months old, I wanted breakfast and they tell us we have to get room service at 11am we waited from 9am-11 to order, when we called they said kitchen was closed and that they didn’t have breakfast because they were only serving lunch, by then my kids were starving and crying because they staff have no idea what they’re saying, that wasn’t our first complaint, that night when I arrived to the hotel the room they gave me was DIRTY! Bedsheet DIRTY! Bathroom dirty, mirrors dirty, the couch where my son was supposed to sleep on DIRTY, I wish I can upload the pictures to aware people of where they’re staying!! This place is not safe at all. I am very confused of how this hotel have 8.8 excellent reviews when it’s definitely trash!! I stayed one night and they penalized me because I did early checkout by charging me for 2 nights. They didn’t have any empathy and didn’t seem to care about me or my kids being uncomfortable didn’t offer to resolve the problem and also gave a hard time checking me out by saying I may have to pay for the whole week even if I leave early.. Eduardo at front desk, tried to say that my husband was lying about the what it looked like bedbug bites. This was all in just ONE NIGHT! Just imagine staying here for 5 nights. NIGHTMARE!

10

EBRU

8 Nov 2025

·

Stayed 1 night

Clean room, great location, hilton signature

10

Amanda

2 Jun 2025

·

Stayed 1 night

This property was very nice and the rooms were clean and simple. I stayed one night and it was a smooth check in and check out.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, modern, and comfortable, but noise from the rooftop and nearby nightlife is a recurring issue, and some guests report AC/humidity problems or allocation mismatches. Wi-Fi reliability and in-room features (like TV sound) can be inconsistent.

Related guest reviews

6

cory

14 Nov 2025

·

Stayed 3 nights

Room was decent. We had two of three nights with very loud people above us. Called front desk three times, and they were rude and said no one was making noise. The floors are all tile and there are tables and chairs being moved around from 8:00 pm to midnight, then at 5:30 am on. Staff refused to move us. Room was very humid and the sheets felt wet. We could not get the thermostat to work right. Won't be back.

10

Charlotte

14 Nov 2024

·

Stayed 7 nights

Vi boede 1 uge på hotellet, det ligger godt placeret, dejlige værelser, dejlig pool på taget. De skulle have ofret lyd isolerende glas på værelserne ud mod gaden.

Translate

8

Kim

22 Nov 2025

·

Stayed 3 nights

The room was really nice and the bed fantastic. The pool is awesome and the location is great. Close to ADO bus station and 1 min walk to Main Street tourist street

6

Nidia Karina Fletes

3 Jun 2024

·

Stayed 3 nights

The rooms are nice and moderns but if you happen to be on the 4th floor is too noisy all day and until 12pm as the roof top has aot of activities a restaurant a bar a swiming pool so a day ypu hear chairs neing pulled, steps people runnjng. The rooftop floor diesnt help its wood and it crunches and make a lot of noise. Also the cleaning there was some garbage on the elevator for 2 days so no one sweeps it daily.

8

Heidi

22 May 2025

·

Stayed 7 nights

The roof top with the pool and bar was excellent!!! We had the main television without volume. Asked to have it looked at 5 separate times,was never repaired. Very,very loud music beside at night,hard to sleep!!!

2

Carlo

15 Jun 2025

·

Stayed 3 nights

This is not a 5-star or even a 4-star hotel—3 stars at best. Unfortunately, it’s the worst Hilton property I’ve ever stayed at. The staff is courteous and friendly, but ultimately ineffective. We stayed for three nights and were unable to rest during any of them. The location is excellent—close to beaches and shops—but that also means loud nightlife nearby, which isn’t the hotel’s fault. What is their responsibility, however, is the subpar air conditioning system and their complete unwillingness to address it. Upon arrival, we paid extra for a suite upgrade when I should have received a complimentary Honors Gold upgrade. From the start, our room was uncomfortably hot. Despite setting both thermostats to the lowest possible setting, the temperature never dropped below 22°C—while it was over 32°C outside. It appears the hotel limits AC performance, likely to cut energy costs. Cheap! Unlike a 5 or 4-star hotel would and should do. We complained four times. The first time, someone inspected the vents and said it should improve—nothing changed. The next three times, we received empty promises and no action. I understand preferring cooler temperatures may be subjective, but this wasn’t about comfort—it was about basic livability. I couldn’t sleep a single night. The sheets were soaked with sweat. Despite repeated complaints, nothing was done. This is a hotel-wide issue. Friends of ours in another room, who typically tolerate warm temperatures, found theirs unbearable.

6

samantha

12 Mar 2025

·

Stayed 4 nights

Paid for a 2 queen room, but the room they gave us only had 1 kingsize bed and a pullout couch. The 2 queen bed was the specific reason I booked this hotel, just to be let down and told that the 2 queen be option wasn't available. Loud construction out front so it was hard to sleep in. The hotel is close to 5th ave, and a short walk to the beach.

6

Jonas

29 Nov 2024

·

Stayed 3 nights

Were without internet almost 2 days. And we needed it to work.

10

Marcos P

7 Jan 2026

·

Stayed 2 nights

Quarto muito amplo e confortável

Translate

10

casey

16 Nov 2025

·

Stayed 1 night

Rooms are quiet, well exposed and comfortable. Not to mention spacious. The rooftop pool is excellent. Service is fantastic

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as warm and helpful across bars, housekeeping, and management, yet front-desk experiences vary—some report slow or problematic check-in and poor follow-through on complaints.

Related guest reviews

6

cory

14 Nov 2025

·

Stayed 3 nights

Room was decent. We had two of three nights with very loud people above us. Called front desk three times, and they were rude and said no one was making noise. The floors are all tile and there are tables and chairs being moved around from 8:00 pm to midnight, then at 5:30 am on. Staff refused to move us. Room was very humid and the sheets felt wet. We could not get the thermostat to work right. Won't be back.

10

Mahmoud

31 Aug 2025

·

Stayed 10 nights

Good location great service

2

DAVID N HARPER

10 Aug 2023

·

Stayed 1 night

The property did not have our room ready when we arrived. They said 1/2 hour, no problem. We went to the restaurant ate had drinks, 1/12 glhour later still no room. It took another 45 minutes to get the room, Then it was not the class of room we booked and paid for. It was supposed to be a superior room large 2 sink bathroom. When I went to the desk I was told we had 2 sinks lol, ahhh no they put us in the deluxe type and refused to admit it was not what we paid and the manager seriously was a jerk….

2

wayne

28 Feb 2026

·

Stayed 7 nights

From check in to check out was a disaster. Firstly arrived at 1am and took over an hour to find my registration and check me in although i was the only person checking in. Secondly we were awaken at 8am by ridiculously loud noises only to be told it was from an adjacent building and they only recently informed and could do nothing. i decided to leave but was charged a 1 night penalty for cancelling my reservation. Can you believe this from HILTON? In fact the first night charges should have been waived.

10

LEE

31 Aug 2025

·

Stayed 2 nights

Staff was amazing

6

Flemming

14 Jul 2024

·

Stayed 3 nights

Check-in was not Hilton standard Limited customer focus !! Too many - do it yourself issues Bars and pool area open at restricted times Lift is old and not working properly Breakfast was good Apart from front desk the service was good

2

Ricardo

29 Feb 2024

·

Stayed 2 nights

Terrible experiencia, al llegar me dijeron que “no les había llegado la reserva” y que el hotel estaba lleno y que ud disculpe… Pero que me hacían el gran favor de prestarme las instalaciones como la alberca y las salas pero que tenía que buscar otro hotel… Después de alzarle un poco la voz (solo así me hicieron caso) al supuesto gerente EDUARDO (que se notaba que no lo era por inepto y grosero) me dejó ahí hablando solo como si fuera un loquito sin derecho a reclamar, luego contacté a Hoteles.com para reportar el caso y ahí sí me resolvieron super amables, un 10 para ellos. Cuando los sinvergüenzas del hotel vieron que se empezó a escalar el asunto ahí si me empezaron a ofrecer soluciones reales. Al final hoteles.com me consiguió hospedaje en el grand hyatt, que es el doble de caro, respetándome la tarifa, pero perdí más de 3 horas (ya no pude ir a la playa) y un tremendo coraje con la gente inepta del Fives, que ni un agua me ofrecieron en todo ese tiempo. Ojalá le que hoteles.com le cobre la diferencia de tarifa y los penalicen para que esto no le vuelva a pasar a nadie. Vergonzoso.

Translate

10

Joyanne

19 Mar 2025

·

Stayed 5 nights

We stayed at the Fives Downtown last week and could not have been more pleased or treated better. From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff — we loved it all. As a family of five (husband and I and three kids) travelling to Mexico for the first time, we were anxious about whether or not the accommodations and location would suit our family, but they did. The hotel walkability is perfect walkable distance to many attractions and kid-friendly restaurants. Easy and walkable access to the ferry, the ADO Bus and taxis. Cleaning service for our rooms was superb, and Ernesto, the GM/director of operations made sure we had everything we needed, gave us recommendations on activities for the kids, and even helped us locate one of our kid’s missing backpacks that we accidentally left in a cab. He even gave our kiddos some food pellets to feed the turtles in the hotel lobby. Nice touch! We also want to thank Nicole, Adrian and Israel, who warmly greeted and waited on our family each morning for breakfast at the hotel restaurant (Mercatto). We honestly could not have asked for a better stay in Playa Del Carmen. Would highly recommend!!!

10

Juan

9 Aug 2025

·

Stayed 1 night

Great service

10

casey

16 Nov 2025

·

Stayed 1 night

Rooms are quiet, well exposed and comfortable. Not to mention spacious. The rooftop pool is excellent. Service is fantastic

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent central location a block from Fifth Avenue, the beach, the ADO bus station, and the Cozumel ferry, making it easy to walk everywhere. The tradeoff is noticeable street and nightlife noise for some rooms.

Related guest reviews

10

Ana

16 Nov 2024

·

Stayed 1 night

We had a good time. Perfect location to 5ta Ave, restaurants & close to ferry. Will definitely come back.

10

Alexander

21 Mar 2025

·

Stayed 1 night

Great location!! Excellent valet.. close to everything

8

Kim

22 Nov 2025

·

Stayed 3 nights

The room was really nice and the bed fantastic. The pool is awesome and the location is great. Close to ADO bus station and 1 min walk to Main Street tourist street

10

Ariana

25 Nov 2025

·

Stayed 1 night

The hotel was in a corner right behind the Main Street that has all the shopping, dinners, night clubs, and so much more! It was very clean! Beds were super comfortable and loved the presentations of the room.

8

Juan

23 Aug 2025

·

Stayed 4 nights

Very easy to go walk around 5th Avenue and convenient to drive to Xcaret parks.

10

Eddie Yan

24 Jan 2024

·

Stayed 4 nights

The location is the best. Less than 5 minutes walk to ADO station without taking the taxi and 1 block to 5th Ave. It's in the heart of Playa Del Carmen. No need to take a taxi anywhere.

10

JAE WOOK

2 Jan 2026

·

Stayed 2 nights

플레야에서 숙박한다면 강추요^^ 루프탑수영장 야경최고구요 메인거리인 5번가도 한블럭앞이라 가까워좋아요~

Translate

8

Rogelio

12 Mar 2023

·

Stayed 7 nights

The service and the facilities are good and clean. The surrounding area is so noisy, and the rooms doesn’t have noise canceling windows.

10

Alexander

2 Mar 2025

·

Stayed 2 nights

A must stay. Excellent location. Beach is literally a short block away!! Main Street with all restaurants a block away. Rooftop bar is a must. Valet was awesome.

6

Jose

25 Feb 2025

·

Stayed 9 nights

Great location , walking distance to everything . Hotel needs a lot of work , very noisy street

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining draws mixed feedback: several enjoyed breakfast and rooftop meals and drinks, while others found breakfast limited or poor and drinks overpriced or weak.

Related guest reviews

10

JIN WOO

5 Jun 2023

·

Stayed 3 nights

rooftop pool is very nice, staff is nice, but breakfast is so so.

6

Erik

29 Jan 2024

·

Stayed 5 nights

The location of this property is great for shopping and nightlife. It’s close to the Cozumel ferry which is also a bonus. The whirlpool tub is a jetted tub on the deck, we were expecting a hot tub but ended up enjoying the jetted tub but it is small. Barely fits 2 people. The room was a good size but a little run down. Sliding pocket doors very hard to close, but has to be closed at night because of a lose window and whistling wind all night. Shower door leaks water all over the floor. The drinks are weak at the pool bar and the restaurant downstairs. The drinks are also $20-$22 USD so I’d expect to taste the booze. Food was bland at the pool bar and downstairs restaurant. Check in & out we’re good.

8

Patrica Costello

8 Sept 2025

·

Stayed 5 nights

The hotel was just ok. They offered a daily breakfast that was hard to eat. Very limited items and cheap- low quality meats/cheeses.

10

Maria

30 May 2025

·

Stayed 5 nights

Todo nos gustó, excelente servicio, y además todo lo que queríamos visitar está muy cercas del hotel y aparte la los desayunos y el servicio en el restaurante, muchas Gracias !!😊

Translate

10

Rafael

18 Jul 2024

·

Stayed 2 nights

El hotel es de Hilton, ya eso lo hace estar bajo ciertos parámetros de mantener su calidad. En la quinta avenida. Taxis al lado. Los cuartos super cómodos, cama espectacular, baño hermoso y amplio. La atención del personal 10/10. Le rooftop bueno, si hace falta un poco de mantenimiento sobre el piso, pero eso no le quita merito a ser una muy buena opción para pasar el día y la noche. El restaurante del rooftop con su terraza, muy bueno, comida excelente, personal increíble. Arturo 11/10, además Cristina del lobby 11/10. Da gusto con personal así. Volvería si

Translate

8

Tamar

29 Mar 2025

·

Stayed 4 nights

Great overall. Included breakfast

6

Flemming

14 Jul 2024

·

Stayed 3 nights

Check-in was not Hilton standard Limited customer focus !! Too many - do it yourself issues Bars and pool area open at restricted times Lift is old and not working properly Breakfast was good Apart from front desk the service was good

8

Edoardo

15 Dec 2023

·

Stayed 2 nights

Well positioned close to the pedestrian area, nice rooms, nice breakfast

8

James

9 Dec 2025

·

Stayed 7 nights

Perfect location, wasn’t crazy about the breakfast, pool was okay, the platform needs fixing by the pool.

8

Sara

18 Jun 2025

·

Stayed 6 nights

The rooftop is amazing. Really great service. Good drinks and delicious food.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $132	4 $130	5 $125	6 $122	7 $124
8 $121	9 $121	10 $122	11 $124	12 $123	13 $123	14 $128
15 $119	16 $123	17 $117	18 $125	19 $118	20 $117	21 $117
22 $115	23 $118	24 $118	25 $123	26 $118	27 $117	28 $117
29 $117	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
		1 $119	2 $119	3 $119	4 $118	5 $118
6 $118	7 $119	8 $119	9 $119	10 $120	11 $132	12 $123
13 $119	14 $119	15 $122	16 $119	17 $120	18 $119	19 $129
20 $122	21 $142	22 $146	23 $146	24 $252	25 $252	26 $251
27 $256	28 $251	29 $283	30 $252	31 $259

The Fives Downtown Hotel - Curio Collection by Hilton

Prices for The Fives Downtown Hotel - Curio Collection by Hilton

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium Penthouse, 2 Bedrooms

Deluxe Room, 1 King Bed, Courtyard View

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Superior Room, 1 King Bed, Courtyard View

Suite, 1 King Bed (Mezzanine Residence)

Junior Suite, 1 King Bed

Deluxe Room, 2 Double Beds, Bay View

Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Partial Ocean View

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Guest reviews of The Fives Downtown Hotel - Curio Collection by Hilton

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Fives Downtown Hotel - Curio Collection by Hilton

Prices for upcoming dates