Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv by IHG

Ms Duffie was very helpful and went beyond the usual to make sure we were comfortable at breakfast.

Very clean. Staff was super friendly. And breakfast was very good. Convenient location to Graceland.

I'll start with the poistive. Miss Tara At the front desk and Miss CiCi driving the shuttle are genuinely some of the nicest hotel staff I've ever met. The rooms are clean and well appointed, but I didn't get a chance to try the breakfast because I had an early flight. The biggest disappointment came when I first brought a service animal through the door and was accosted rudely by a man who did not identify himself. He asked about the service animal I had, and moved like he was going to bar my entry into the hotel. I informed him that I had already spoken to front desk staff about it. He then asked for the service animal's documentation, which is a clear and blatant violation of the Americans with Disabilities Act. Trying to diffuse the situation, I did show him the paperwork I had. I also indicated that I always check with the establishment before I bring a service animal. He scoffed and said "you're talking to him". Throughout the exchange he did not identify himself, nor did he have any identifying name tag or clothing. He was rude, condescending, and slightly aggressive. This was a disappointing encounter in what would've been a fine hotel stay with some of the nicest staff I've ever encountered. This IHG can do better, and should start by removing him (initials MJ) from his duties or offering him education on the appropriate way to deal with Americans with Disabilities and the service animals on which they depend.

Good breakfast

Great all around