Name: Hotel Clariana
Address: 100 East Santa Clara Street, Downtown San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: US$157–US$205 per night
Rating: 7.63

What guests think

Across reviews of Hotel Clariana, travelers consistently praise the friendly, hands-on staff and walkable downtown location near the convention center and SAP Center, while noting frequent nightlife noise, an aging property, and recurring issues with air conditioning and elevators.

Cleanliness and upkeep are mixed, with some rooms spotless and others reporting odors, worn fixtures, or missed housekeeping. Rooms vary from small to spacious; several guests found beds comfortable, and Wi‑Fi strength varies by location. Parking next door is gated and generally secure, though it’s paid and sometimes confusing, and the simple continental breakfast ranges from satisfactory to disappointing. Expect a budget-minded stay with warm service but uneven comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests frequently mention gated parking next door as convenient and generally secure, though it is paid and entry/exit rules can be confusing. Elevator outages occurred on multiple stays.

Related guest reviews

6

Barbara

9 May 2024

·

Stayed 1 night

The parking is behind building making it inconvenient to go inside. There is a lot of homeless hanging around making 2 woman uncomfortable. Ice maker is only on one floor and when I went to get ice there was probation officers looking for one of their tenants. You can only go onto floors with a card but anyone who has one can access floors.

6

andrea

23 Jan 2024

·

Stayed 1 night

while checking in the front office mention that the elevator was not in use, so we had to carry all our luggage 3 stories.

4

Marilyn

10 Sept 2025

·

Stayed 1 night

Great location. Room itself was just Ok and on the smaller size. The elevator was not working so we had to carry luggage up to the 5th floor via stairs. The shower had used toiletries left by the last guest. The TV did not work at all. The parking is only in and out until midnight, and then the lot is locked. Overall, the stay was just Ok.

8

Bethany

5 Oct 2025

·

Stayed 1 night

The room was quiet, clean and adequate, the parking situation is rather strange and supervised by Hotel staff members. The hotel itself is very convenient. Too many San Jose bars, restaurants nighttime entertainment.

10

Kimberly

6 Aug 2024

·

Stayed 4 nights

The Hotel is lovely, I can appreciate the history. The staff was friendly and hard working. This was a 10 minute easy walk to the San Jose Convention Center. Plenty of amenities. There were A/C issues, however I adjusted to them by closing my drapes during the day.

6

Robin

28 May 2024

·

Stayed 2 nights

Hotel wasn't bad, a little cramped, bed was stiff, bathroom door didn't latch, only one partial roll of toilet paper was provided initially (had to request more and they only brought one roll at a time). Listing did not say that parking was paid only, so that was an unexpected fee. Overall not bad, likely won't ever stay here again.

8

Joseph

12 Dec 2022

·

Great location. Can’t get much better considering the price and your own private parking.

4

Gloria

7 Apr 2024

·

Stayed 3 nights

We were in town for our mother's memorial service. At check-in on Thursday night we were told the elevators were down and would be working the next day. The elevator was out our whole stay, and at no point were we offered anything for the inconvenience. Did I mention we were on the 3rd floor? No assistance with bags, or the compensation for at least one night. I was really displeased with this stay, especially since it was a sensitive time for us (which was made aware at check-in). I've stayed there before and it was pleasant, so this was disappointing.

10

Stephanie

31 Jul 2025

·

Stayed 1 night

Nice quiet and small hotel. Walking distance to San Pedro square and parking was easy and very safe

10

Helen

15 Feb 2024

·

Stayed 3 nights

The staff/management of the property were very warm and friendly. We had a very late check in (midnight) and were greeted warmly at the door by Tina. Parking was next door in a lot and is very secure. The reason I say very secure is because everyone time we parked after returning from somewhere someone, staff would come up to us and make sure that we were supposed to be parking there (you are given a pass on your dashboard). That may be annoying to some, but was great to us because that means they were serious about keeping the cars safe. The property is walking distance from SJSU and restaurants in the area. It was a little noisy Friday night because there is a bar across the street. Didn't bother us, but is good information if you don't like the college scene noise at night. Overall it was a good experience and we enjoyed the hospitality of the staff the most.

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Cleanliness

Feedback on cleanliness is inconsistent: many found rooms very clean, while others reported odors, stained linens, moldy shower curtains, or missed housekeeping. Maintenance detail varies between rooms.

Related guest reviews

2

Hossam

14 Jun 2024

·

Stayed 1 night

The front desk lady took $100 hold against any use from the snacks and we used 1 peanut and one almond for $3 each and I was charged $24, the bed sheets, pillow case and balnket were so dirty and stain all over it, walls had dirty feet marks and the drawer had T-shirt from previous guest which means they didn't doba proper house keeping, carpet was very sticky and the AC was super super loud we had to turn it off cuz it was that loud and I'm not even exaggerating room # 406, me and my wife agreed that this was by far our worst hotel experience ever, I want to be refunded for this horrible reservation and I took lots of pictures if you need a proof. Thank you

4

Michael

21 Nov 2025

·

Stayed 1 night

Boutique Hotel...more like Pootique Hotel. The entire third floor reeked of cigarettes and so did our room despite being a non smoking room. The location is the only thing that's nice about this place. Not recommended

6

Chad Francis

6 Apr 2025

·

Stayed 2 nights

The room was old and not real clean. Definitely needed a remodel.

10

Karla

29 Jul 2024

·

Stayed 1 night

Super clean

2

Lauren

17 Jun 2024

·

Stayed 1 night

The only good thing about this hotel is the front desk staff. They are super lovely and helpful. Unfortunately, that does not make up for the rest of the issues. There is an awful smell in the hotel. They use car air fresheners and hang them in the hallways. The bedsheets were dirty and stained. There were bugs on the drapes. The TV doesn’t work properly. And the air conditioning is so incredibly loud, don’t expect to get any sleep. You couldn’t pay me to stay here again.

2

Amy

12 Dec 2024

·

Stayed 1 night

The bathroom was not cleaned. The heater did not work. The portable heater kept freezing up. the room was freezing and couldn't sleep with how noisy it was.

4

Elizabeth

9 May 2024

·

Stayed 1 night

Front desk staff person was great. But the windows are not insulated so the noise from the street (and it’s a busy street) disturbed my sleep. And I had the pleasure of waking up at 6:30 w the garbage trucks outside. I would not stay here again. Especially for the price. Oh and the shower curtain had so much mildew it was gross

10

Gabriel

30 Jul 2025

·

Stayed 1 night

What a great find! I've definitely spent a lot more for a lot less. The front desk staff was friendly and welcoming, with fresh baked goods, fruit, & coffee. The room felt clean and fresh with plenty of amenities. Little decorative touches around the property added to the ambiance of what could have easily looked like a basic Motel 6 if not fir the obvious care of the owners. We were just passing through for the night, but I would definitely stay here again if I were visting the area.

6

Maria

18 Apr 2025

·

Stayed 3 nights

The hotel could use a deep cleaning. The shower curtain was smelly and moldy. The towels did not smell fresh.

6

Matthias

23 Nov 2025

·

Stayed 2 nights

Room was clean, small but ok. Room service did not show up to clean. Location is decent, be prepared for noise from the nightclub close by in the middle of the night. Decent value for the price.

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Rooms

Room experience varies widely, from small or basic to spacious and comfortable, with an older feel overall. Street-facing rooms can be noisy, some in-room amenities (Wi‑Fi, TV) were unreliable, and bed comfort varied.

Related guest reviews

6

Kathleen

22 Oct 2023

·

Stayed 1 night

Our room was nice but the property was a bit run down and the area is getting a bit sketchy. Also our room AC was so loud that it made it very hard to sleep.

10

Michelle

18 Aug 2025

·

Stayed 1 night

The staff was very welcoming, the hotel was clean, the room was spacious and comfortable. Overall it made a great stay after a great day in San Jose!!

4

Oakley

18 Nov 2024

·

Stayed 1 night

We stayed on a Saturday night and our room faced the street. We’re used to city noise so that wasn’t an issue. Except, there were party buses cruising around until 2am. They’re like mobile clubs and very loud. The bed isn’t comfortable but survivable for one night. The staff is kind and friendly. You get what you pay for here which is not much.

4

Marilyn

10 Sept 2025

·

Stayed 1 night

Great location. Room itself was just Ok and on the smaller size. The elevator was not working so we had to carry luggage up to the 5th floor via stairs. The shower had used toiletries left by the last guest. The TV did not work at all. The parking is only in and out until midnight, and then the lot is locked. Overall, the stay was just Ok.

6

Leah

5 Oct 2023

·

Stayed 2 nights

The place was fine. Nothing special. It was clean. Staff was friendly. The air conditioner is old and loud. When the room reached the right temperature, the AC would shut off with a thud and somehow it would trigger the bathroom light to turn on (which automatically turns on when you enter the room… maybe the thud triggered a motion sensor?). I was in the area for a conference and was busy all day so didn’t have a chance to communicate with the staff to rectify the situation. I didn't get much sleep the two nights I stayed here because of the AC and light situation.

4

Denis

2 Jul 2025

·

Stayed 6 nights

The staff were nice, but there were two big issues with my stay. The first one is that the Wi-Fi just didn't work at all in my room, or my floor for that matter. It was perfectly fine in the lobby and gym but not my room. The second and much bigger issue is that my room's safe didn't work. They got someone from maintenance over, but didn't fix it so I had to carry my passport and wallet around all week.

4

Janine

25 Jan 2025

·

Stayed 2 nights

The doors are locked, you have to call to have someone answer. Once they do, they are confused and aggressive. The owner follows you around trying to show you everything. It's seemingly nice, but wildly annoying. Our room was loud until 230am. There is a club right outside.

8

Gina

8 Dec 2024

·

Stayed 1 night

Room was perfect but the street noise was terrible. Glad to have gated parking, but couldn’t sleep until 3 am because of the street activity.

10

Hannah

29 Nov 2025

·

Stayed 1 night

The staff and valet were very friendly. The room is spacious.

6

Matthias

23 Nov 2025

·

Stayed 2 nights

Room was clean, small but ok. Room service did not show up to clean. Location is decent, be prepared for noise from the nightclub close by in the middle of the night. Decent value for the price.

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Service

Service is a strong point, with numerous mentions of friendly, helpful staff and attentive front desk support. However, a few guests reported confusion about deposits/charges and building access procedures.

Related guest reviews

10

Gerald

27 Oct 2024

·

Stayed 1 night

Staff very friendly, courteous and professional

10

Rebecca

31 Mar 2025

·

Stayed 1 night

Amazing woman at the front desk!

10

Gregory

27 May 2024

·

Stayed 1 night

This hotel was very cozy and we enjoyed our stay. The staff were very friendly and helpful. We will definitely stay there again.

10

Krystina

5 Oct 2025

·

Stayed 1 night

Wonderful and professional customer service. Unbeatable location! Thank you.

6

Julia

13 Sept 2025

·

Stayed 1 night

I want to acknowledge that the staff at Hotel Clariana were very kind, helpful, and informative. Unfortunately, I will not be staying here again. Hotel Clariana is described as a boutique hotel, but that is not accurate. It is quite old and run down, and has more of a feeling of a motel than a boutique hotel. The doors are locked both for entry (which is standard) and for exit (which seemed odd). They really try to make it a nice experience, but little things like no hand soap in the bathroom (just a travel size of body wash), no door on the closet, and old windows that are beautiful but let in a ton of noise make it a less pleasant experience.

10

Hannah

29 Nov 2025

·

Stayed 1 night

The staff and valet were very friendly. The room is spacious.

10

Helen

15 Feb 2024

·

Stayed 3 nights

The staff/management of the property were very warm and friendly. We had a very late check in (midnight) and were greeted warmly at the door by Tina. Parking was next door in a lot and is very secure. The reason I say very secure is because everyone time we parked after returning from somewhere someone, staff would come up to us and make sure that we were supposed to be parking there (you are given a pass on your dashboard). That may be annoying to some, but was great to us because that means they were serious about keeping the cars safe. The property is walking distance from SJSU and restaurants in the area. It was a little noisy Friday night because there is a bar across the street. Didn't bother us, but is good information if you don't like the college scene noise at night. Overall it was a good experience and we enjoyed the hospitality of the staff the most.

6

Brian

15 Mar 2025

·

Stayed 2 nights

Staff are new and working the bugs out. Confusion regarding reserve amount (charged 2X) and parking (was told it came with room and then told it did not) but one night was comped. Elevator broke down on second day but staff brought baggage down from fourth floor. Location was good, complimentary breakfast was just okay.

6

Marisa

20 Dec 2025

·

Stayed 1 night

Lady told us we weren’t gonna be charged with the water n coffee. But we’re charged for it . She took 23 dollars out of my deposit. We asked her specifically if the coffee was free she stated it was!!!

10

Jessy

7 Jun 2025

·

Stayed 3 nights

The staff there was very kind and they took security very seriously!

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Location

Downtown location is walkable to the convention center, SAP Center, and many restaurants and bars. Several guests noted late-night noise and a visible unhoused population that can feel uncomfortable.

Related guest reviews

8

Roy

20 Jan 2023

·

Stayed 19,372 nights

walking distance to everything

6

Andrew

15 Aug 2024

·

Stayed 1 night

Clean, neat, convenient and friendly staff. The area around the hotel is a bit dodgy- did not feel safe at night when walking back to the hotel. But this is a very convenient location and perfectly comfortable hotel

4

Janine

25 Jan 2025

·

Stayed 2 nights

The doors are locked, you have to call to have someone answer. Once they do, they are confused and aggressive. The owner follows you around trying to show you everything. It's seemingly nice, but wildly annoying. Our room was loud until 230am. There is a club right outside.

10

Anja

27 Mar 2023

·

Stayed 1 night

Clean rooms, friendly staff, convenient location, just a short walk to the SAP Center. Will stay again for future concerts

8

Elaine

10 May 2024

·

Stayed 1 night

Walking distance to SAP Center. Restaurants nearby.

8

Alina

28 Aug 2025

·

Stayed 3 nights

Hotel and hotel staff were great at making our stay good and comfortable. The hotel is old but it has a certain charm. However, the city of San Jose and the area around the hotel is unacceptably dirty and full of homeless and drug users. So extremely disappointing of a downtown with an institution of higher learning just blocks away. What is city government doing to keep students safe?

8

Kristy

8 Dec 2025

·

Stayed 1 night

Staff was great. Good continental breakfast. Great location

2

Cecilia

2 Aug 2025

·

Stayed 1 night

Rave/ music festival in the parking lot til 2am. Hard to even get in hotel building due to all the people blocking the doors. No sleep possible until party was over, horrible experience

8

Craig Patrick

11 May 2025

·

Stayed 1 night

Located at the center of Old Town San Jose. Some traffic noise, Convenient parking. Just a couple walking blocks from the Farmers Union, great drink and grub.

10

Kelvin

27 Jun 2025

·

Stayed 3 nights

It was a good place to stay and convenient location to the convention center

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Dining

A simple continental breakfast is offered; opinions range from adequate with some variety to poor, including complaints about coffee.

Related guest reviews

10

Anita

20 Jul 2024

·

Stayed 3 nights

Within walking distance of SJ University and court house. The breakfast is more than adequate and I appreciate the refer and micro in the room. There are number of eating places within easy walk distance There is also a grocery store within an easy walk too. There appears to be some homeless folks in the area. There is also secured parking. All in all I will return.

10

Irina

12 May 2023

·

Stayed 5 nights

I really enjoyed my stay, this hotel offered everything I needed for a business trip without unnecessary extravagances. Room was clean and equipped with a coffee maker and fridge, the continental breakfast was simple but with good variety, microwave was available. The location is close enough to the downtown to walk. Staff was very friendly and helpful.

6

Mark

10 Jun 2024

·

Stayed 2 nights

The Hotel was nice. It’s downtown San Jose so there are interesting characters walking around! Although they have a gate they close at night, I was concerned about my car safety! The continental breakfast was nothing to write home about. I was disappointed in that!

10

Ann

8 Feb 2024

·

Stayed 1 night

Second time staying at Hotel Clariana. Great little hotel in Downtown San Jose. Excellent continental breakfast, lots of choices. Will stay again. Helpful and friendly receptionist. Room was very comfortable as a little heater was installed in the wall.

8

Kristy

8 Dec 2025

·

Stayed 1 night

Staff was great. Good continental breakfast. Great location

6

Chinh

29 Jun 2025

·

Stayed 3 nights

Breakfast is not good. Outside is not safe.

10

Susan

20 Jan 2023

·

Stayed 4 nights

My three children and I stayed at The Hotel Clarianna during our trip to San Jose. We were able to walk to Starbucks, take pictures by the murals and light effects offered by the city. You will not find a more friendly, cozy stay in San Jose. We loved Tina and enjoyed our breakfast during our trip. ❤️

4

Shaun

2 Aug 2024

·

Stayed 1 night

Oh boy I had high hopes but...this place is sad and old and in a really run down part of San Jose. There's very little nearby, hotel needs full renovation and the breakfast was terrible (worst coffee I ever tasted). Saddest of all...it's impossible to call them. The number rings then fails to connect. I left a few things of reasonable value in the room. When I realised and called to check I simply couldn't connect at all so that stuff is lost.

6

Brian

15 Mar 2025

·

Stayed 2 nights

Staff are new and working the bugs out. Confusion regarding reserve amount (charged 2X) and parking (was told it came with room and then told it did not) but one night was comped. Elevator broke down on second day but staff brought baggage down from fourth floor. Location was good, complimentary breakfast was just okay.

6

Katherine

28 Aug 2023

·

Stayed 3 nights

The air condition only worked for a short amount of time so the room was around 85 degrees constantly. But the breakfast was amazing!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$160
February	US$172
March	US$172
April	US$163
May	US$162
June	US$165
July	US$168
August	US$171
September	US$169
October	US$168
November	US$174
December	US$168

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $177	15	16	17 $159	18 $160	19 $161
20 $160	21 $157	22 $174	23	24	25 $174	26 $176
27 $164	28 $164	29 $170	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $174	3 $167
4 $166	5 $166	6 $164	7 $164	8 $169	9 $165	10 $165
11 $174	12 $194	13 $197	14 $205	15	16 $175	17 $179
18 $185	19 $181	20 $185	21 $182	22 $183	23 $189	24 $175
25 $171	26 $162	27 $181	28 $173	29 $164	30 $177	31 $174

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Monthly average prices

About this property

Location

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What guests think

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Check-in instructions

Security deposit

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