Name: Candlewood Suites - Lancaster West by IHG
Address: 100 South Tree Drive, Lancaster, Pennsylvania, United States of America, Lancaster, Pennsylvania, US
Price range: US$77–US$268 per night
Rating: 8.2

What guests think

Across reviews, Candlewood Suites - Lancaster West by IHG is praised for spacious kitchen-equipped suites and friendly staff, while others report inconsistent cleanliness, maintenance problems, and occasional noise from room appliances or nearby construction.

Guests like the in-room full-size fridges and layouts that suit longer stays. Several reviews cite odors or smoke, TV or Wi-Fi troubles, and booking or room-assignment mix ups. The indoor pool and some amenities were sometimes closed or not working, and roadwork has occasionally complicated access. Expect roomy suites with useful kitchens and generally warm service, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is present but several reviews report it being closed, very cold, or with murky water; elevators and an ice maker were also out at times. Free guest laundry and easy parking are positives.

Related guest reviews

4

Tammy

26 Feb 2023

·

Stayed 1 night

The door screeched very loudly to the room and to the bathroom. The water in the pool smelled horrendous and there was no hot breakfast—not even free hot chocolate

10

Anthony

3 Jun 2024

·

Stayed 7 nights

Great condition, helpful staff, easy parking and close to where I needed to go.

6

Joan

13 Mar 2025

·

Stayed 3 nights

The property is in a very quiet and easily accessible area. The receptionists were very courteous and helpful. The one problem that I would have to complain about is that the pool was not in working order. I have stayed at this place before and the stay was great. I took my granddaughter on vacation for her theirs birthday. She was very excited about being able to go swimming. I called the hotel a week before to make sure that the pool was in working order. When I arrived the pool was extremely cold, I was told that the pool’s motor wasn’t working but the part was on order. This was not working from Monday through Thursday. I was upset but at this point it was nothing that could be done for the vacation at this point.

8

CHRIS

4 May 2025

·

Stayed 2 nights

We went to the Dutch Apple Theatre and this hotel made it easy to get to and from the show. The room was a good size. The ice maker was out of order, there were some stains on the carpet at the elevator and the front counter clerks were helpful but we had to wait longer than we should have for someone to show up to answer our questions.

4

Arles

17 May 2024

·

Stayed 3 nights

There was a pervasive smell in the room either in the garbage disposal or behind the refrigerator. Used our own Febreeze in order to tolerate it. Water in the pool was murky, uninviting, disappointing. TV had a tinny sound. Shampoo etc holder in the tub was falling off the wall. Could hear people walking in unit above us.

10

Becki

13 Jun 2025

·

Stayed 2 nights

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

10

Todd

19 Jan 2025

·

Stayed 1 night

Everything you'd want from a hotel. Large rooms, friendly staff, easy open air parking.

8

Elizabeth

26 May 2024

·

Stayed 2 nights

We stood the weekend of memorial Friday till Sunday. We booked it so that our grandchildren could get in the indoor pool. We went to the indoor pool on Friday and noticed that the water wasn’t clear then on Saturday when we went back it was closed. The staff said there was bacteria in it and that it will be closed for the next two weeks until the pool guy came and clean it. So if you’re going there to go to the pool call first to make sure it’s open and clean. Other than that issue it was a great stay and we loved our room.

10

Beverly

3 Mar 2025

·

Stayed 4 nights

Great stay. Was visiting my granddaughter at college. Room was excellent. Coffee great every morning. Only issue, and one of the main reasons I picked this hotel was it had a heated pool that I wanted to use. Unfortunately it was set at 69 degrees. Not what I consider heated

2

Theresa

24 Mar 2025

·

Stayed 1 night

Busted towel bar in the bathroom - bar laying on the sink. Hair in the shower. One of the two elevators was not working upon check in - second elevator not working upon check out. Had to carry all my stuff down 3 flights of stairs.

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Cleanliness

Feedback is mixed: many guests found rooms and common areas clean, but others noted odors, dirty dishes or linens, mold, and occasional pests.

Related guest reviews

10

Kevin

26 May 2025

·

Stayed 1 night

Nice clean hotel.

8

Sharon

20 Oct 2024

·

Stayed 2 nights

Nice hotel but they need exterminated, roaches

2

Byron

17 Sept 2023

·

Stayed 2 nights

The room looked ok at the first view but once I got comfortable and ready to lay down the stand next to my bed had endless spiderwebs behind it and the sheets had stains on it

10

Nancy

3 Nov 2024

·

Stayed 1 night

Clean and well kept

2

Stanley

21 Jun 2025

·

Stayed 3 nights

Room was roach infested.

8

Joseph

4 Jan 2025

·

Stayed 1 night

Room was a little dirty and the heat wasn't working, Internet and TV were terrible and bathroom was not very clean.

10

Michael

5 Jun 2025

·

Stayed 3 nights

The room was clean and the common areas were clean.

4

Christina

14 Jun 2025

·

Stayed 2 nights

My first room had a terrible smell of mildew and the hallway of the third floor smelled like raw onions. My second room had a floor that your shoes stuck to every time you took step, the pots had food residue in them, the silverware was filthy, there was a frame on the wall with no picture in it, the hair dryer didn't work, there was a chair missing and the other chair had pretty bad worn marks. That's to name a few. You couldn't pay me enough to stay there again.

10

Deborah

15 Nov 2025

·

Stayed 3 nights

Room was clean. The towel rod in the bathroom was missing.

8

Regina

1 Apr 2025

·

Stayed 3 nights

The staff was professional and cordial. There are some housekeeping issues requiring maintenance. The bathroom was noted with some mold. Also the kitchen area needed tidying. But overall grateful for the stay

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and well equipped with full kitchens and comfortable beds, fitting longer stays. Some guests mention aging decor, temperature control or appliance noise, and occasional TV/Wi-Fi issues.

Related guest reviews

10

Ramon

21 Oct 2024

·

Stayed 2 nights

Very good with the whole room and kitchen design. Definitely looking forward to future bookings.

10

Michael

9 Oct 2024

·

Stayed 1 night

I stood here for the 2nd time with this one being about 12 years later. The parking area isn’t so great but it was convenient for travels after Hershey. The room was appointed as expected. The only issue I could complain about was that the tv was kind of small for the size of the room. Rooms starting to show their age. Hotel in general seems to be well maintained.

10

Gayle

14 Sept 2024

·

Stayed 5 nights

Every room is a kitchenette, that made it very easy for me to stay on my diet. The hotel is one of the quietest I've ever stayed in. I did suggest that they provide more than 2 of each of the dishes when the person is staying 5 nights. They did provide soap and and there was a dishwasher. Also suggested that a small throw be available upon request, the recliner was great.

10

Donald

7 Jun 2023

·

Stayed 1 night

large room, comfy beds

10

Leo

19 Jun 2025

·

Stayed 1 night

Overall, rm. 320 very good. However, The refrigerator made noise throughout the night which disturbed our sleep..May have been the icemaker as it did not make much ice during our stay.

10

Deborah

31 Dec 2024

·

Stayed 2 nights

It was great to have a full size kitchen. Very spacious, clean and modern.

8

Joseph

4 Jan 2025

·

Stayed 1 night

Room was a little dirty and the heat wasn't working, Internet and TV were terrible and bathroom was not very clean.

6

Mindy

25 Oct 2024

·

Stayed 3 nights

Our room was next to the elevator which was very noisy. The parking lot outside was noisy. The fitted sheets wouldn’t stay on the bed. There were hand prints on our bathroom door. The microwave clock light was so bright I had to cover it up with a towel every night.

10

Becki

13 Jun 2025

·

Stayed 2 nights

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

10

Todd

19 Jan 2025

·

Stayed 1 night

Everything you'd want from a hotel. Large rooms, friendly staff, easy open air parking.

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Service

Staff are frequently described as friendly and helpful, with efficient check-in and responsive assistance. However, multiple reviews cite rude or absent front-desk service, slow follow-up, language barriers, and occasional room-assignment or communication issues.

Related guest reviews

10

KATHY

16 Apr 2025

·

Stayed 1 night

The warm greeting received upon arrival made our day.

6

Dana

25 Mar 2025

·

Stayed 2 nights

I left out of my room Saturday morning 3/22/24 around 10 am to leave for the day. the cleaning lade was heading into the room across from me - so my room was next. When I returned back to the hotel later that evening around 7 o'clock - as I was walking up to my room, I noticed the door was open and the light was on. I did not leave the room like that. I immediately contacted the front desk. The front desk apologized. I asked to speak to the supervisor - they said they would be in later that evening. I left my name/number/email. I left out to get something to eat. came in around 9:30 pm and went to the front desk for an update. They said the supervisor was notified - but no-one reached out to me regarding the issue. Checked out today around 9am, Sunday March 23 - advised the desk that no-one still reached out to me. The lady at the desk reassured me she spoke to the supervisor and he was aware of the situation. Called the hotel around 2 o'clock - spoke wit the same lady and advised I still did not hear anything and she advised she mentioned it to him again. It is now 6 o'clock and still nothing. This is unprofessional and unacceptable especially since I frequent this hotel at least 2-3x a year for my son's tournament. A RESPONE is NEEDED ASAP. UNACCEPTABLE

4

Scott

13 Dec 2022

·

Stayed 1 night

Where do I start: Room door on one room was not latched. Thermostats were set to 81 degrees. Blow dryer missing from one room. No employees at the desk from at least 4:45am till 7:00am. Night stand in one room was splashed with something. I believe this could be a nice property if it were properly staffed. As it is....never again.

10

Mrs. Adeaneis

22 Aug 2025

·

Stayed 1 night

Ali front desk host is top tier resourceful very hospitable

10

Maureen

12 Apr 2025

·

Stayed 5 nights

Front Desk Staff. Cathy is amazing! She makes sure your stay is wonderful and she is always pleasant!

10

Fernando II

28 Aug 2025

·

Stayed 9 nights

Still new hotel and hopefully they’ll keep their standards. The reason why I rated this facility really high.. Kudos to the front desk employees. Good customer service..

8

Destiny

14 Mar 2025

·

Stayed 1 night

Check in was simple. Had some issues with the room but the check in staff came right up and took care of everything

10

Sarah

25 Apr 2023

·

Stayed 2 nights

Very friendly and helpful staff!

10

Becki

13 Jun 2025

·

Stayed 2 nights

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

8

CAROL

8 Apr 2024

·

Stayed 2 nights

I was there on business. Check was a bit of a nightmare. The receptionist was rude and had no patience. My 14 year daughter was upset. Checking out I was not able to get a receipt because she said the printer was not cooperating. So I was told that I will be emailed a receipt. Never got it. Your hotel is beautiful. Your receptionist , check in desk is not professional at all. I travel a lot and the colored hair with the no personality at your front desk is not good for your business.

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Location

Convenient to Dutch Apple Dinner Theater and other attractions, with dining and shopping nearby; some note it is a bit out of town. Road construction has caused noise and detours for some stays.

Related guest reviews

10

Alexander

27 Dec 2024

·

Stayed 5 nights

Great location

10

Anthony

3 Jun 2024

·

Stayed 7 nights

Great condition, helpful staff, easy parking and close to where I needed to go.

10

Robert

24 May 2025

·

Stayed 1 night

Great location when going to Dutch Apple dinner theater. Comfortable bed and accommodations

10

Alvaro

21 Sept 2024

·

Stayed 4 nights

Check in was efficient and reception was friendly and helpful. Although a lot of construction under way, liked our location as close to many restaurants and shopping, shows etc.

10

Kathy

31 Aug 2024

·

Stayed 2 nights

Convenient location. Quiet. Highly recommend

10

sandra

18 Aug 2024

·

Stayed 1 night

It was a little bit out of town but if you were going to Dutch apple theater as we were it was perfect

10

Linda

12 May 2025

·

Stayed 1 night

We went to a show at the Dutch Apple Dinner Theater and the hotel was close and comfortable. The bed was comfortable and we slept well.

8

jonathan

14 Aug 2024

·

Stayed 2 nights

This place was fine for what we needed. Me and my family were there for three days and needed a place my wife and I could work remotely from. Everything was reliably clean — as indicated from the website — good A/C (we like it cold at night) and friendly and capable staff. Surroundings are undergoing a little change right now as the road is being widened (causing a bit of I’m sure short-term construction noise). Currently not what I would call a walkable area, or one where you might choose to walk. Then again, I’ve seen way worse. Separately, we ended up really loving the nearby Centerville Diner. The very first diner where I think I’ve ever had the guts to order a salad, which was incredibly — and unexpectedly— fresh, I’ll add. If looking for inexpensive though high-quality food — PLUS, as I was, trying to stick to a low-cal diet — this place more than delivers.

10

KENNETH

12 Jul 2024

·

Stayed 1 night

Everything was excellent at this property; however, there was a lot of construction going on and when we went to return to the property after going to the Dutch Apple Theater the road was blocked. We had a Garman and were able to get to the property the "back" way. I realize this was not the property\'s fault.

10

Marykate

2 Sept 2024

·

Stayed 1 night

Clean, safe and conveniently located to my child’s college.

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Dining

No breakfast is offered on-site, so guests rely on nearby restaurants; coffee is available. Some also mention a small lobby market.

Related guest reviews

4

Tammy

26 Feb 2023

·

Stayed 1 night

The door screeched very loudly to the room and to the bathroom. The water in the pool smelled horrendous and there was no hot breakfast—not even free hot chocolate

10

Darius

17 Aug 2025

·

Stayed 1 night

Add gallon of water in the small shop.

8

Ronald

3 Apr 2025

·

Stayed 1 night

The accomodations were very nice; with quick and easy check in. Easy access to many local destinations. This hotel does not offer breakfast, but there many eating places nearby.

10

Kandy

19 Feb 2023

·

Stayed 1 night

Clean facility, nice gym and indoor pool area. No vending macines but there is a small convenience sreain the lobby. Only complaint is I booked a queen micro suite and the beds were most definitely not queen size.

10

Sylvia

13 Feb 2023

·

Stayed 1 night

I liked that the hotel was close to the activity. I was unhappy there wasn't breakfast available in am.

8

Judith

1 Jan 2025

·

Stayed 1 night

Only there (1) night but loved the suite room. It was spacious. King size bed. It had a small kitchen with full size fridge and sitting room. Big bathroom also. Very comfortable and quiet during sleeping hours considering it was New Years Eve. Very clean also. Downside is there is no breakfast or bar on premises which hubby would have preferred. There is an indoor pool but we did not use it so I cannot comment on it. It’s 3 min away from Dutch Apple theater which was a plus given our New Year’s Eve venue was there and a short drive.

8

peter

17 Aug 2024

·

Stayed 1 night

Its need breakfast

8

jonathan

14 Aug 2024

·

Stayed 2 nights

This place was fine for what we needed. Me and my family were there for three days and needed a place my wife and I could work remotely from. Everything was reliably clean — as indicated from the website — good A/C (we like it cold at night) and friendly and capable staff. Surroundings are undergoing a little change right now as the road is being widened (causing a bit of I’m sure short-term construction noise). Currently not what I would call a walkable area, or one where you might choose to walk. Then again, I’ve seen way worse. Separately, we ended up really loving the nearby Centerville Diner. The very first diner where I think I’ve ever had the guts to order a salad, which was incredibly — and unexpectedly— fresh, I’ll add. If looking for inexpensive though high-quality food — PLUS, as I was, trying to stick to a low-cal diet — this place more than delivers.

10

Stanley

2 Aug 2025

·

Stayed 3 nights

Room was a good size with everything we needed. Food was not provided

10

Beverly

3 Mar 2025

·

Stayed 4 nights

Great stay. Was visiting my granddaughter at college. Room was excellent. Coffee great every morning. Only issue, and one of the main reasons I picked this hotel was it had a heated pool that I wanted to use. Unfortunately it was set at 69 degrees. Not what I consider heated

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Month	Average price
January	US$102
February	US$130
March	US$109
April	US$119
May	US$131
June	US$134
July	US$120
August	US$107
September	US$122
October	US$128
November	US$116
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $104	9 $117	10 $94	11 $178	12 $178
13 $99	14 $99	15 $114	16	17 $114	18 $163	19 $163
20 $94	21 $89	22 $88	23 $83	24 $90	25 $268	26 $205
27 $83	28 $90	29 $88	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $184	3 $179
4 $77	5 $89	6 $92	7 $92	8 $99	9 $173	10 $193
11 $104	12 $104	13 $104	14 $104	15 $114	16 $193	17 $193
18 $109	19 $104	20 $104	21 $104	22 $104	23 $238	24 $223
25 $114	26 $104	27 $104	28 $104	29 $109	30 $188	31 $191

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Lancaster West by IHG

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