Name: Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG
Address: 2027 SE Loop 410, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$95–US$189 per night
Rating: 8.9

What guests think

Across reviews of Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG, guests praise clean rooms and a solid breakfast, while noting recurring drawbacks like elevator outages, hot tub closures, and tricky road construction access.

Location is convenient to Frost Bank Center and major roads, but highway traffic and ongoing construction can cause noise and make entry confusing. Service is generally welcoming, though some guests reported unhelpful responses or miscommunication about maintenance and early check in. Several reviews mention secure, fenced parking and occasional in room issues such as intermittent hot water, noisy air conditioners, or malfunctioning appliances. Expect a practical, comfortable stay with good value rather than polished amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed: repeated reports of elevator outages and a closed or cold hot tub, but some appreciated the fenced, secure parking; note the back gate closes in the evening, altering access.

Related guest reviews

8

Matt

15 Apr 2024

·

Stayed 1 night

For the price ($150 total for one night), it was a great value. The hotel had a micro market, room was spacious and clean, pool was clean, breakfast was decent. My only complaint is that the hot tub was actually a cold tub, and it needs to be fixed.

8

Eric

12 Mar 2025

·

Stayed 1 night

Everything was great! The only mishap was the elevator broke the night before we checked out and was still out when we left the next morning. Not the fault of staff. Overall great experience

10

Samantha

17 Mar 2025

·

Stayed 1 night

The stay was Great! Beds comfy, shower clean, AC Great, the only thing that was a little inconvenient was the Elevator Stopped working & I was on the 4th floor but I understand that is not something the staff could control. All in All it was a Great Stay!

10

Angel

4 Aug 2024

·

Stayed 1 night

Everything was really nice- the only thing I wish we would’ve known is that the back gate closes at 8pm and you have to enter through the access road which of course is under construction and it’s hard to navigate at night Bed was soft, pillows were great and room was clean. Love that they have a little snack area to purchase drinks and food and breakfast in the am was nice! Staff was very friendly.

8

Cheryl

11 Jun 2024

·

Stayed 1 night

The fire alarm went off at 4 in the morning and the hot tub wasn’t working. Other than that this place was great! The pool was cold even in the heat of the summer!

4

Jimmy

17 Mar 2025

·

Stayed 1 night

Receptionist wasn’t very welcoming. Elevator wasn’t working kinda bad while we was on 3rd floor.

4

Lori

10 Mar 2025

·

Stayed 1 night

Front desk staff (Maria) was very rude and the elevator was out the entire time we were there. No compensation or apologies were given.

6

ANNA

15 Apr 2025

·

Stayed 2 nights

Had to get key cards rescanned every day, elevator not working, told we could check in early by phone, drove 6 hrs to be turned away. Lights in bathroom didn't work, shower went from hot to cold.

8

Eliza

11 Mar 2025

·

Stayed 2 nights

The proximity of this hotel to the Frost Bank Center is fantastic. Everything was going well until the elevator went out on Saturday. Come Monday we had to make several trips up and down the stairs at check out.

10

Wyndy

11 Mar 2025

·

Stayed 1 night

The elevator was out of order but overall it was excellent!

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Cleanliness

Most reviews describe very clean rooms and public areas, though a few cite missed housekeeping, odors, stains, or isolated pests.

Related guest reviews

6

Analisya

8 Oct 2024

·

Stayed 1 night

The entire hotel had a stench. Like they were renovating, but none were visible, quite the contrary. We booked the hotel specifically for the pool and hot tub, but the area looked closed and very well unkept. Even if it were open, we wouldn’t have wanted to use it. The hotel room was okay. Stains on the chair and in the bathroom. Water took a while to get hot but once it did, it stayed hot for a while. The hand soap smelled good, and there were plentiful towels. The breakfast was good, especially the pancakes. There was a gate to the property and when we were returning they had shut and locked the gate. There was no warning as to what time this would happen and an altered route to take into the hotel parking lot. Overall I probably wouldn’t stay here again due to the amenities I booked it for were not available.

10

Flor

1 Sept 2025

·

Stayed 1 night

From the friendly staff at check-in, to the cleanliness of the room and hallways, everything was excellent, including breakfast. We will definitely book here again next time.

10

Abigail

13 Oct 2025

·

Stayed 2 nights

Clean rooms, decent breakfast, relaxing

8

Juan

31 Aug 2025

·

Stayed 1 night

Clean

6

Joanna

4 Sept 2023

·

Stayed 1 night

Mayor construction going on right outside of hotel. The room was not vacuumed. There was finger prints all over the door frames and someone’s lips on the bathroom frame. . Very dark bathroom. Nice pool.

10

Candra

1 Jun 2025

·

Stayed 2 nights

The stay was great. Nice and clean. Will stay again

10

Domingo

17 Mar 2024

·

Stayed 2 nights

Very clean!

2

Stacy

23 Jul 2025

·

Stayed 1 night

My stay was a bit of a mixed experience. Room #103 had a strong smell of paint, and the sheets didn’t appear clean, so we ended up sleeping on top of the comforter. The remote control didn’t work, which was frustrating. On the bright side, the swimming pool was enjoyable and breakfast was really good. Unfortunately, my children coughed throughout the night, which made us uncomfortable, but we didn’t want to cause any issues during our stay. I decided to wait for the survey to share my concerns. It might be a while before I consider staying here again.

2

Marty

31 Mar 2024

·

Stayed 2 nights

Staff was unhelpful, there was a prostitute in the lobby, the pool/hit tub was broken, our door never shut tight and there was garbage under our bed.

10

Claudia

28 May 2024

·

Stayed 1 night

Very clean

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Rooms

Rooms are generally comfortable, but some guests reported freeway and stairwell noise, firm beds, and maintenance issues like loud AC, weak showers, or malfunctioning appliances.

Related guest reviews

8

Alberto

24 Apr 2025

·

Stayed 1 night

It was a clean room, but lots of.noise due to being next to freeway

8

John Rueben

3 Jan 2025

·

Stayed 5 nights

Very nice, right off interstate, good food options. Our room was by the stairs and the door would slam every time it shut-so woke us up a few times, also must have had a small child above us who seemed to run back and forth all night. Nothing you could do about the child, but it was a nice hotel, comfortable beds.

10

Samantha

17 Mar 2025

·

Stayed 1 night

The stay was Great! Beds comfy, shower clean, AC Great, the only thing that was a little inconvenient was the Elevator Stopped working & I was on the 4th floor but I understand that is not something the staff could control. All in All it was a Great Stay!

4

Venkata

31 Dec 2024

·

Stayed 1 night

AC machine made a lot of noise , like a motorcycle sound

6

RAVINDRA

22 Mar 2025

·

Stayed 3 nights

Shower is very bad, when every one close their door we have to wake up as it is our door ,full noisy and disturbing

6

Melissa

1 Dec 2024

·

Stayed 3 nights

First morning we woke up to no hot water and had to shower in ice cold water. Other than that the stay was good. Hotel was clean and employees were nice. Bed was comfy but sofa bed was horrible, the mattress is paper thin and our daughter laid on bars all night which bruised her.

10

Claudia

3 Jan 2024

·

Stayed 1 night

The hotel room fixtures were a little dated but the room was clean and comfortable. The mattress and bedding were very comfortable and we slept well.

10

Nyree

23 Oct 2023

·

Stayed 1 night

The hotel was clean and the breakfast was great. The staff were friendly and professional. The location was also convenient to where I needed to go. I would have given all excellents, but the bed was a little too hard for me. My back was hurting all night and when I got up in the morning. The room was very clean though. It was also pricey for the area its in. I was pleasantly suprised by how nice and well ran it was.

10

Sandra Lilia Mendoza

23 Feb 2025

·

Stayed 1 night

Good options for breakfast. Comfty beds

8

Jorge

5 Aug 2025

·

Stayed 1 night

Bed a bit hard

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Service

Many guests highlight friendly, helpful front desk staff and quick check in, but others encountered rude or unhelpful responses and miscommunication about maintenance or early check in.

Related guest reviews

10

Flor

1 Sept 2025

·

Stayed 1 night

From the friendly staff at check-in, to the cleanliness of the room and hallways, everything was excellent, including breakfast. We will definitely book here again next time.

2

Ronald

15 Mar 2024

·

Stayed 1 night

I checked into my room a little after 9:00 PM. I tried to take a shower before I went to sleep and there was no hot water. I called the front desk and was told they couldn't do anything until morning. The next morning I talked to the hotel manager, Trish Stivers, and she seemed bothered to assist me. I asked for a refund and she said there was nothing she could do to help me. Horrible experience and terrible management.

10

Kaitlin

14 Mar 2023

·

Stayed 2 nights

Great experience. No complaints. The front desk staff was amazing! So friendly, helpful, and never got flustered.

4

Daniel

10 Nov 2023

·

Stayed 1 night

This place is pretty awful honestly. I checked in last night with an employee who was so sick they could barely talk. I then watched them wipe their nose with their bare hand and then grab my ID and credit card off the desk. He was also coughing openly. Then for some reason I’m in the handicapped hotel room with a shower head that is about as high as my belly button and the nozzle holder is broken so it’s even worse. Then the pool and hot tub were closed ‘because it rained’. That’s not how pools work. They claimed they put new chemicals in the water because it rained and it takes a long time for the water to be ready again. Having taken care of pools and hot tubs before, this is ridiculous. The other lady opposite the sick boy is also kind of abrasive. Definitely not a welcoming feeling here. Would not recommend.

10

Dave

13 Jan 2025

·

Stayed 1 night

Very friendly and polite check in gal

10

Aida

16 Jul 2025

·

Stayed 2 nights

Loved it! Rooms are clean. Staff is nice and breakfast was good. They even have to go plates so you can take to your room. They have Dove for shampoo, conditioner, body wash, and body lotion available.

4

Jimmy

17 Mar 2025

·

Stayed 1 night

Receptionist wasn’t very welcoming. Elevator wasn’t working kinda bad while we was on 3rd floor.

4

Lori

10 Mar 2025

·

Stayed 1 night

Front desk staff (Maria) was very rude and the elevator was out the entire time we were there. No compensation or apologies were given.

10

Amy

25 Aug 2025

·

Stayed 1 night

The hotel itself was clean, and the staff was welcoming and accommodating for our business needs. The breakfast buffet had a very nice variety and was spread out throughout the area so guests weren't congested in one area. We weren't familiar with the location, so we were unsure about the safety of the surrounding area, however, the parking lot is fenced and seemed to be secure.

6

ANNA

15 Apr 2025

·

Stayed 2 nights

Had to get key cards rescanned every day, elevator not working, told we could check in early by phone, drove 6 hrs to be turned away. Lights in bathroom didn't work, shower went from hot to cold.

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Location

Convenient for Frost Bank Center, major roads, and nearby dining, but heavy road construction and highway exposure make access tricky and can add traffic noise.

Related guest reviews

10

Dana

14 Feb 2025

·

Stayed 2 nights

Good location. Some construction going on next door. Great customer service

10

Donna

12 Feb 2024

·

Stayed 2 nights

Construction on road so you have to pay attention to turn in for property

8

Beth

1 Feb 2024

·

Stayed 6 nights

Its clean and nice staff but traffic noise is bad

10

Dalia

5 Apr 2023

·

Stayed 1 night

Nice and clean hotel. Close proximity to Freeman Coliseum at a good price. Parking and breakfast included. No beautiful views but you ain't paying Riverwalk prices either.

10

Aida

26 Jan 2025

·

Stayed 1 night

I enjoy every time I come here with or without my grandkids. Clean and the staff is so nice here. Bot as expensive and really close to the Alamo. Less than 15 minutes. Same thing with the Frost Bank Center.

10

Angela

28 Mar 2025

·

Stayed 1 night

I loved it was by restaurant's and a Walmart. After our concert we were able to eat at a 24 hour Whataburger. Very beautiful rooms and excellent staff

8

Brenda

7 Jun 2023

·

Stayed 1 night

Great hotel staff and clean room. Traffic noise kept me up for awhile.

10

Ana

5 May 2024

·

Stayed 1 night

Easy access to highway, close to tourist areas.

8

Eliza

11 Mar 2025

·

Stayed 2 nights

The proximity of this hotel to the Frost Bank Center is fantastic. Everything was going well until the elevator went out on Saturday. Come Monday we had to make several trips up and down the stairs at check out.

10

Yuanrong

3 Mar 2024

·

Stayed 1 night

Due to construction of the freeway is really hard to drive into that hotel

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Dining

Breakfast is frequently praised for quality and variety, with pancakes a highlight; minor complaints included limited coffee creamer and an occasional just okay spread.

Related guest reviews

10

Flor

1 Sept 2025

·

Stayed 1 night

From the friendly staff at check-in, to the cleanliness of the room and hallways, everything was excellent, including breakfast. We will definitely book here again next time.

10

Sandra

14 May 2023

·

Stayed 1 night

Holiday inn express was clean, courteous staff, comfortable bed. What could be better was the breakfast that was just okay.

10

Caleb

25 Mar 2025

·

Stayed 4 nights

Excellent Service/Hospitality. 10/10 Highly Recommend and Will Definitely be Booking in Future. Our Room was Clean, Pool very Nice Breakfast was Fresh and Delicious. No Issues Whatsoever. Professional Establishment. We Enjoyed Our Stay.

10

Teresa

28 Apr 2024

·

Stayed 2 nights

Room was very clean and comfortable. Had a good selection for breakfast every morning. I was very pleased with how clean the hotel was and how friendly staff was. Felt safe and parking was close by. Would choose this hotel again for sure.

10

Divina

13 Apr 2024

·

Stayed 1 night

Our room and bathroom were very clean and comfortable. The free breakfast was also very good. I felt it was a really good deal for the price.

10

Rosalie

3 Jun 2024

·

Stayed 2 nights

Excellent and breakfast menus were different daily and 👍 especially the pancakes 😍

10

Sandra Lilia Mendoza

23 Feb 2025

·

Stayed 1 night

Good options for breakfast. Comfty beds

10

Victoriano

28 Dec 2025

·

Stayed 1 night

Great place good breakfast no complaints.

10

Amy

25 Aug 2025

·

Stayed 1 night

The hotel itself was clean, and the staff was welcoming and accommodating for our business needs. The breakfast buffet had a very nice variety and was spread out throughout the area so guests weren't congested in one area. We weren't familiar with the location, so we were unsure about the safety of the surrounding area, however, the parking lot is fenced and seemed to be secure.

10

Elizabeth C

17 Feb 2025

·

Stayed 1 night

Stay was good! Bfast was good only thing was that there wasn’t any flavored creamer. Other than that everything was fine!

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Month	Average price
January	US$92
February	US$127
March	US$125
April	US$103
May	US$97
June	US$96
July	US$109
August	US$97
September	US$105
October	US$111
November	US$105
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $105	18 $114	19 $114
20 $100	21 $121	22 $128	23 $180	24 $117	25 $171	26 $130
27 $104	28 $125	29 $189	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $121	3 $117
4 $98	5 $117	6 $121	7 $144	8 $130	9 $126	10 $148
11 $102	12 $112	13 $116	14 $112	15 $110	16 $163	17 $126
18 $95	19 $106	20 $115	21 $109	22 $106	23 $114	24 $123
25 $103	26 $108	27 $110	28 $118	29 $114	30 $126	31 $126

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Accessible (Communication Accessible)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed (Additional Living Area)

Suite, 1 Bedroom

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG

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