Name: Tru by Hilton Deadwood, SD
Address: 372 Main Street, Deadwood, South Dakota, United States of America, Deadwood, South Dakota, US
Price range: US$62–US$423 per night
Rating: 8.68

What guests think

At Tru by Hilton Deadwood, SD, travelers highlight very clean, modern spaces and a convenient setting above a casino with easy access to dining and downtown, but note trade-offs like minimalist rooms, paid parking, and inconsistent housekeeping.

Service is often friendly, though several guests encountered rude or unresponsive front-desk interactions and slow follow-up on maintenance. Rooms are small and minimalist with limited storage, mixed bed comfort, and no in-room coffee makers or microwaves. Breakfast ranges from excellent to crowded or understocked, and the second-floor check-in through the casino plus a daily parking fee can confuse or frustrate; expect a simple, convenient stay with some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attached to a casino with multiple dining options and a balcony fire pit; pool access is available via a neighboring hotel. Parking carries a daily fee and can be tight or under construction, and the second-floor check-in through the casino can be confusing.

Related guest reviews

10

Mark

8 Sept 2025

·

Stayed 1 night

Right above the casino, convenient and easy parking

8

Elizabeth

25 Jul 2025

·

Stayed 3 nights

My family had a great stay at this hotel for our vacation, it’s an easy walk to all the shopping and dining in deadwood, or you can take the trolly. The only think I wasn’t aware of was the $15 parking a day which is fine just wasn’t aware until we were checking in. The casinos are nice and not too crazy busy when we were there and the kids enjoyed the pool area.

8

Deborah H

7 Jun 2025

·

Stayed 1 night

The construction around the property was terrible. Parking was terrible. Hard to find the front desk. Instructions were very limited.

6

Dawn

23 Sept 2024

·

Stayed 2 nights

The one big complaint we had.....was the balcony fire pit. It was open 24 hours and loud guests probably drinking from casino was very loud well after 1a.m. All the rooms above and around balcony were awaken several times during the night

8

Cindy

4 Mar 2024

·

Stayed 3 nights

We've stayed here many times. Tru is a sleek, modern hotel that is a floor above Cadillac Jack's casino. There are a variety of restaurants on the main floor too. Also, when you stay at Tru, you have access to another motel's infinity pool that looks out to the hills. There is a charge for parking - $15 a night but at least it is underground, if desired.

10

Tracy

17 Jun 2025

·

Stayed 1 night

Parking was not easy. The parking lot is for many businesses and it seemed repair work was being done as well. This was the only thing we had any issues with. The Tru Hotel was great.

10

charles

27 Aug 2025

·

Stayed 1 night

Check in was a bit confusing, desk is on 2nd floor have to walk thru casino to find elevator to hotel room was very small for king size bed

8

Shawn

25 Jul 2025

·

Stayed 1 night

The hotel is part of a casino complex so it doesn’t have its own entrance. You have to go into the casino, find the elevator and then go up to the second floor to the front desk. This is not clearly marked with signage so I took us a little bit to figure out. Also they charge $15 per day for parking (which I had overlooked on Expedia) so be aware of that. The room itself was fine but the pillows are terribly soft and lumpy.

6

Ingrid

20 Oct 2025

·

Stayed 3 nights

It was confusing to find the check in for the hotel up one story, not ground level. They should do a better job of advertising that the Hilton “Tru” line is a bare bones hotel with very few amenities in the room. Since it’s a casino downstairs there are plenty of loud, drunk people to interrupt your sleep.

6

Marc

8 May 2024

·

Stayed 3 nights

Booked this hotel because of price and it said it had a pool that is a lie. The pool is 2 hotels away (more than 100 yards) and you must walk through a casino to another hotel and get an access card to use the pool. So when you go back, you'll be wet walking through a hotel and a casino to get to your hotel, That's deceptive Advertising. Hotel And breakfast. was nice. It was above the Cadillac Jack Casino. I give high praise to the staff and the people of Deadwood, most were nice, helpful and kind.

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Cleanliness

Cleanliness is frequently praised, but multiple reviews cite unclean rooms or bathrooms, lingering odors, and seasonal box-elder bugs; hallway trash and common-area upkeep can lag when busy. Housekeeping runs every other day and is inconsistent for some stays.

Related guest reviews

4

Kirk

28 Sept 2025

·

Stayed 3 nights

Room was dirty, with hair blowing around on the floor, stains on the wall where the trash can sits, terrible looking walls with poorly painted walls with mismatched color, terrible beds, just definitely not what we expected with a name like Hilton, very disappointed, definitely would not stay at this property again, maybe not at any Hilton property, lots of other choices out there, this place would have been ok for some economy motel, like a motel 6, not for a Hilton property @ $285.00 per night + $15.00 per day for parking, which by the way was supposed to be waived, but wasn’t!!

6

Meike

16 Aug 2025

·

Stayed 1 night

Breakfast was included but offered limited options. Breakfast area was crowed. The corners of the room had accumulated dust and underneath and around garbage bin were dried up liquid stains and what seemed to be napkin bits or bits of toes nails. Also the wall above had liquid stains.

2

Blake

21 Jul 2024

·

Stayed 2 nights

Very dirty rooms, hair all over the floors and on the towels. The only positive was the location and the casino.

4

Rudolph

11 Oct 2025

·

Stayed 4 nights

Room filled with Box Elder bugs. Although harmless and fall is that time of year for them try sleeping with bugs crawling on you. Was not willing to move us to another room only offered to vacuum the room but bugs were back within an hour. Refused to refund us so we could go to another hotel. No upgrade in rooms. Nothing offered but so sorry.

2

Lori

16 Aug 2024

·

Stayed 1 night

This property was a huge disappointment. Room very dirty, bed is not a king and sheets do not fit bed so rolling up on sides and bunching up. Bathroom corners full of dirt and sink would not drain. Talked to staff about room - they offered us nothing and said they could not help us because it was booked through Expedia. I want my money back.

10

Ashley

26 Nov 2025

·

Stayed 3 nights

Clean

2

Kristina

21 Jul 2025

·

Stayed 1 night

There was a mold smell coming from ac unit/room. We had trouble breathing through the night and woke up feeling unwell it was so bad. Cleared up as soon as we left hotel. Bed was super hard and uncomfortable, the frame around the bed was disgusting as was the floors and showers. The hallway floors had gsrbage and filth all over. We alerted the front dask and all that was said was "huh, we will let so.eone know."

8

Gayle

27 Aug 2023

·

Stayed 3 nights

Our stay was great, our room smelled like cat pee. We called and asked for more body wash and never received it. Other than that it was fine. We didn’t spend much time in our room other than to sleep.

6

Bradley

17 Aug 2025

·

Stayed 4 nights

Good overall, but skimpy on the towels. We only had one set each, and had to request new or additional each day. House keeping was marginal to non existent. We had to request that as well. Garbage receptacles in hallways were overflowing for several days at a time. The breakfast was decent.

2

Delilah

2 Sept 2025

·

Stayed 1 night

The bathroom floor was filthy, and it looked like it had not been swept or mopped. There were hairs in the bed and random dirt smudges everywhere. Felt super unhygienic and couldn't wait to leave. Also, there was a strong fragrance or cleaning chemical smell that gave us headaches.

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AI-generated summary based on recent guest reviews

Rooms

Modern, minimalist rooms are small with limited storage and often lack in-room amenities like coffee makers or microwaves; several guests note hard mattresses or soft pillows, while others found the beds comfortable. Noise varies by location, and a few guests reported water pressure or temperature fluctuations.

Related guest reviews

4

Paul

15 Sept 2024

·

Stayed 4 nights

1) Parking was $15/night and usually the parking lot was full due to the casino being in the same building. Very small parking spaces. Door dings will happen 2) Over 1/5 hour waiting to check in due to hotel internet issues 3) No dresser or closet storage. Lived out of our suitcases for the stay

6

Cheryl

23 Sept 2024

·

Stayed 4 nights

The rooms were very quiet and I loved that. There was no coffee maker in the room or microwave which I am accustomed to. Housekeeping only came every other day which was unusual too in my opinion. The free coffee in the lobby was out more often than not. There was no dresser for unpacking so we lived out of our suitcases. There was many food options and I did like that.

10

Darla

22 Sept 2025

·

Stayed 3 nights

Beds were comfortable and the hotel was quiet.

2

Dianne

16 Dec 2025

·

Stayed 2 nights

The room was depressing! It had no pictures, no closet, and no safe to keep my jewelry in. I was very disappointed! There wasn’t a coffee pot in the room!

8

Cindy

18 Jul 2025

·

Stayed 3 nights

Everything was great except the water pressure and temperature. The issue in our room was variable water pressure and water temperature noticeable frequently. It could be hot one moment and ice cold the next, also a steady stream of water at one point down to a trickle!

6

Laura

20 Jun 2024

·

Stayed 4 nights

Room was much smaller than we expected, not much room for luggage. Bed was very uncomfortable, we did not sleep well at all. Parking is tight, just plan on not having a parking spot outside. We found the underground parking garage which did have plenty of spots to park. Our room was clean and we had all of the supplies we needed (toilet paper, towels, soap, etc.)

10

Michelle

30 Aug 2025

·

Stayed 1 night

Such a cool hotel concept. Very open check in on the 2nd floor. The room was spacious with a very comfortable bed. Tons of storage space, including room for your suitcase under the bed. If you aren't aware, like me, the first floor is a casino. We stayed on the third floor and didn't hear anything. The rooms are quiet, even traffic noise is muffled. They do have the coolest breakfast option to make your own pancakes! No pouring batter everywhere- you push a button, silver dollar sized batter drops on a conveyer belt. This machine cooks the pancakes on both sides and then flips it onto your plate. So fun!!

2

Madison

10 Jul 2025

·

Stayed 1 night

The water was cold. Not hot water for our trip.

8

Barbara

6 Sept 2025

·

Stayed 1 night

Bed wasn’t so comfortable, no coffee pot in room

6

Ingrid

20 Oct 2025

·

Stayed 3 nights

It was confusing to find the check in for the hotel up one story, not ground level. They should do a better job of advertising that the Hilton “Tru” line is a bare bones hotel with very few amenities in the room. Since it’s a casino downstairs there are plenty of loud, drunk people to interrupt your sleep.

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Service

Staff are often friendly and helpful with occasional standout service. However, multiple guests experienced rude or defensive front-desk interactions, delayed check-ins or callbacks, and infrequent housekeeping or maintenance follow-up.

Related guest reviews

6

Kennan

12 Oct 2025

·

Stayed 4 nights

Had to pay for parking and then the one night we got back and drove around parking lot for a half an hour before we could find an open spot. Housekeeping only comes to your room every other day to check on towels, garbage, etc. We had to go ask for towels because no one ever came to check our room. We stayed for 4 nights so our room should have been checked twice and never was.

4

Kerry

8 Oct 2023

·

Stayed 2 nights

Upon arrival the gals at the desk tried to chg us for an additional night that they said wasn't canceled...it had been & I had a copy, 1 started scolding us about property policy and the other tossed my document back at me and told me to show her on my doc. Where I had canceled...well long story short I had canceled it in August and they were thinking October, which we had already said twice, which was great to do in front of the 15 other people standing there! the 1 gal apologized and corrected it, while the other shot us dirty looks and continued to treat us rudely as if we did something

6

Kelly

23 Sept 2025

·

Stayed 1 night

The room looked nice when we first arrived. However, we found hair in the shower, there was no toilet paper and the light over the shower started flashing like a strobe light at a disco. We called the desk clerk who said he would see what he could do. After an hour of waiting (and no return call from the clerk) we called him back and found out that the maintenance person wanted us to just turn the light off. One switch controls all of the lights in the bathroom so that wasn't possible. The clerk didn't understand why showering in the dark was not an option. Once again he said he'd see what he could do. We never heard from him again, the maintenance person did not arrive and no one offered to let us switch rooms. Unbelievable. So much for "hospitality." Oh, and beware the $14.95 parking charge that the morning clerk admitted is hidden in the fine print.

8

Dan

15 Aug 2025

·

Stayed 2 nights

My only complaint—and I do mean my only complaint—was that there was a lady at the front desk with short hair who was extremely rude to everyone, including my wife, who was simply asking where we could park. One guest described her as “unhinged,” and I’d have to agree. She was literally yelling at everyone, and I didn’t see anyone being disrespectful. She even called security on someone who was just frustrated over a billing issue. Which is too bad, because everyone else I met working there was super friendly and helpful, including the lady with the longer red hair who helped me at check-in—she was exceptionally friendly.

10

Atwood

22 Feb 2025

·

Stayed 1 night

It was a good stay. The young lady who checked us in was fabulous and well versed. Customer service first impression are what sells the service. She needs recognition

6

Jessalynn

13 Oct 2025

·

Stayed 1 night

Person checking us in was less than enthused about her job. Was very impersonal and rude. Mattress and pillows were terrible! Stains on the pillow cases and comforter. For what we paid this was all very disappointing!!

10

Janet

21 Sept 2025

·

Stayed 1 night

Our stay was amazing at the Tru Hotel in Deadwood. Very clean and comfortable ! The breakfast was the best breakfast that I have ever had complimentary. And then there was the sweet, Ashley, that checked us in and out. What an asset she is to your business!! Kudos to her. You best keep her around as she was just amazing and fun!! Will def stay there again!

10

Tammy

30 Aug 2025

·

Stayed 1 night

Paul at the front desk was incredible. Friendly, personable & professional. I've worked hospitality at 3 properties-he deserves a raise. The breakfast was good & the attendant kept an eye on things. We are new rewards members & will be back!

8

Rod

15 Nov 2025

·

Stayed 2 nights

Staff was very friendly and polite.

2

Patti

25 Sept 2025

·

Stayed 1 night

My room was supposed to be ready at 3:00 for check in. I arrived about 4:10 and it wasn’t ready. The front desk told me it shouldn’t be long and he would call me. So we went downstairs and ate. 5:30 still no phone call so 5:45 we went back to ck.it was ready and he forgot to call me. I told him I wasn’t happy about the room and not getting called. He got really defensive and started telling me he can’t do anything because I went through a third party(Expedia) but didn’t charge for our parking. That evening we couldn’t get the internet to work on our phones. No one could help. Didn’t know why. Really??? Next morning getting my receipt I kindly said my concerns with the desk and she also was very rude and said they are training new people and sometimes it takes longer and that I should understand. I do understand they are rude and didn’t do their job. People are traveling and tired and have to wait 2hrs after check in time and then not be offered another room and be told to understand. No!

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AI-generated summary based on recent guest reviews

Location

Convenient for Deadwood, attached to a casino and walkable or a short trolley ride to downtown; many used it as a base for the Black Hills. Some found check-in hard to locate on the second floor.

Related guest reviews

10

Russell E

8 May 2024

·

Stayed 2 nights

A great property with everything one would need on site. Easy walk to historic district. Good base to explore the Black Hills, Rushmore, Wind Cave and Badlands. Deawood is a cool village!

10

Randy

24 Aug 2024

·

Stayed 2 nights

Great location that was walkable from downtown.

10

Harry

25 Sept 2025

·

Stayed 2 nights

Close to downtown, clean and comfortable.

8

Elizabeth

25 Jul 2025

·

Stayed 3 nights

My family had a great stay at this hotel for our vacation, it’s an easy walk to all the shopping and dining in deadwood, or you can take the trolly. The only think I wasn’t aware of was the $15 parking a day which is fine just wasn’t aware until we were checking in. The casinos are nice and not too crazy busy when we were there and the kids enjoyed the pool area.

10

Daniel J

11 Aug 2025

·

Stayed 1 night

Great location. All in one hotel, new with anything you need in the same building.

10

Karen

22 Aug 2025

·

Stayed 4 nights

We liked staying here. We parked in the front parking lot but there is an underground lot as well. Breakfast was good. A lot of people got through with very little waiting, I was impressed. The bed and pillows were good, room was clean and quiet. Hardly any wait for the elevator. It was a nice, safe walk to old town.

8

Don

14 Sept 2024

·

Stayed 2 nights

Handy Place to everything.

10

Nancy

5 Oct 2024

·

Stayed 1 night

Great stay, will stay again for sure. Very close to everything in Deadwood.

10

Nancy

13 Aug 2023

·

Stayed 1 night

Nice Hotel that’s close to the heart of Deadwood!

10

Cassidy

16 Jun 2025

·

Stayed 1 night

The location was nice. Quiet and relaxing.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from excellent and varied to crowded, understocked, or ending early; coffee sometimes runs out. On-site dining options via the casino are convenient and generally well liked.

Related guest reviews

8

Joshua

16 Jul 2024

·

Stayed 1 night

They will charge you $15 a day for parking. They give you a casino credit but it was a surprise charge upon check in. That kinda sucked. Otherwise the breakfast was delicious and the staff was very hospitable. They also have room servicing robots and several fast food options on site.

6

Gerald

24 Oct 2024

·

Stayed 1 night

Breakfast was blan cheap below average

6

Sherri

5 Sept 2024

·

Stayed 1 night

Tru by Hilton had a nice and comfortable room. The only disappointment was the morning breakfast. It was crowded. Juice dispenser out of service. Pancake machine was really slow with a line of people waiting. Coffee was disgusting hair on the hard boiled egg. Also $15 parking fee was stupid for terrible overcrowded parking. Convenient to the Main Street of Deadwood.

10

Karen

22 Aug 2025

·

Stayed 4 nights

We liked staying here. We parked in the front parking lot but there is an underground lot as well. Breakfast was good. A lot of people got through with very little waiting, I was impressed. The bed and pillows were good, room was clean and quiet. Hardly any wait for the elevator. It was a nice, safe walk to old town.

10

Kelly

15 Nov 2024

·

Stayed 2 nights

This hotel was fantastic. Rooms were clean and comfy. The breakfast was great. The 24/7 coffee was perfect. The staff was amazing. Very friendly!

10

Darlene

8 Oct 2024

·

Stayed 1 night

This was an amazing hotel. It was modern and very clean.it was also quiet. The breakfast was very good! We wish more hotels were this nice

4

Betty

11 Jun 2025

·

Stayed 3 nights

Ongoing construction in parking lot. Did not refill items during Breakfast Buffet, cereal but no milk, yogurt machine not working, out of bread for toast, out of bagels and muffins, out of egg omelets, sausage patties not cooked.

6

Larry

29 Dec 2024

·

Stayed 2 nights

Property was clean. The Bed was uncomfortable and needs replaced or better quality. Breakfast was free but was continuously out of food items along with coffee. Had to wait substantial amount of time for each item.

10

Janet

21 Sept 2025

·

Stayed 1 night

Our stay was amazing at the Tru Hotel in Deadwood. Very clean and comfortable ! The breakfast was the best breakfast that I have ever had complimentary. And then there was the sweet, Ashley, that checked us in and out. What an asset she is to your business!! Kudos to her. You best keep her around as she was just amazing and fun!! Will def stay there again!

10

Tammy

30 Aug 2025

·

Stayed 1 night

Paul at the front desk was incredible. Friendly, personable & professional. I've worked hospitality at 3 properties-he deserves a raise. The breakfast was good & the attendant kept an eye on things. We are new rewards members & will be back!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$81
March	US$90
April	US$76
May	US$98
June	US$180
July	US$175
August	US$212
September	US$147
October	US$127
November	US$85
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $228	3 $345
4 $78	5 $103	6 $150	7	8 $257	9	10 $153
11 $103	12 $103	13 $103	14 $103	15	16 $213	17 $213
18 $70	19 $70	20 $70	21 $70	22 $70	23 $187	24 $212
25 $62	26 $62	27 $62	28 $62	29 $62	30 $252	31

Tru by Hilton Deadwood, SD

Prices for Tru by Hilton Deadwood, SD

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing, Roll-In Shower)

Room, 1 King Bed

Guest reviews of Tru by Hilton Deadwood, SD

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Deadwood, SD

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $423	19 $348
20 $130	21 $192	22	23 $163	24 $152	25 $336	26
27 $91	28 $99	29 $99	30 $107