Is parking available at the property?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately USD 25 for adults and USD 13 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 12:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a surcharge of USD 40 per person and USD 10 for children aged 6 to 12 years. The shuttle service operates 24 hours.

What accessibility features are available for guests with disabilities?

The property features wheelchair-accessible facilities including a registration desk, public washrooms, and on-site restaurant. There is also elevator access and wheelchairs available on-site.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Nairobi, just a 1-minute walk from Village Market and 15 minutes by foot from the United Nations Office at Nairobi. It is also 2.1 miles from Karura Forest and 5.8 miles from Uhuru Park.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 6:00 AM to 6:00 PM.

What are the policies for guests staying with children?

Children 5 years old or younger stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding additional guests and extra beds?

Rollaway beds are available for a fee of USD 40 per night, and advance request or confirmation is required.

Trademark Hotel Nairobi

Average nightly price at Trademark Hotel, a Member of Design Hotels by month, last 12 months (USD)
Month	Average price
January	$160
February	$171
March	$173
April	$184
May	$197
June	$178
July	$176
August	$187
September	$175
October	$224
November	$205
December	$190

What guests think

Across recent reviews, guests describe Trademark Hotel, a Member of Design Hotels as a convenient, mall-connected base with clean modern rooms, a popular rooftop pool, and strong breakfast and dining options, though Wi-Fi performance and perceptions of value vary.

Being inside the Village Market mall offers easy access to shops and restaurants and feels secure, and it is handy for UN offices, but reaching other parts of Nairobi can take time in traffic. Room feedback notes some small layouts, limited bathroom privacy in certain designs, and occasional noise from the mall or construction; terrace rooms draw praise. Service is widely praised as friendly, professional and responsive, with occasional check-in mishaps or unexpected hotel moves reported. Expect a convenient, well-equipped stay with easy dining and shopping on hand.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and bar areas are popular, and access to a well-equipped gym is a strong plus, though some note the gym is located within the mall and feels far.

Related guest reviews

10

Maria

Aug 27, 2023

·

Stayed 1 night

Great option in the area! Everyone is so kind and welcoming. There is a wonderful restaurant and bar in the hotel as well as a gorgeous rooftop pool.

10

Dominique

Dec 23, 2021

·

Stayed 2 nights

Établissement très bien situé près d’un village center, d’un centre commercial complet. Rooftop piscine et équipements superbes

Translate

10

Peder

Feb 15, 2026

·

Stayed 2 nights

Had a very nice stay at Trademark.. Very expensive hotell in Kenya but good location at Village Market mall with a lot of restaurants and shopping. Nice pool area on the roof top and very freindly staff..

8

Anders

Nov 30, 2025

·

Stayed 6 nights

Høj kvalitet. Daglig rengøring. Gode faciliteter, herunder først og fremmest adgang til et meget veludstyret gym.

Translate

10

J

Mar 18, 2025

·

Stayed 1 night

Very helpful and charming personnel, great breakfast and top notch gym

8

Hassan

Feb 2, 2025

·

Stayed 3 nights

Clean property inside a mall. Safe. Gym is too far inside the mall. The rooms are relatively small.

10

Merete Norheim

Jan 2, 2026

·

Stayed 1 night

Friendly and serviceminded staff. Nice rooms, a very good breakfast and a fantastic gym

10

BARRY

Jan 3, 2025

·

Stayed 4 nights

The perfect hotel for your stay in Nairobi, seamlessly connected to the Village Market mall, offering a plethora of restaurant options to suit every palate. The hotel staff were exemplary, friendly, and ever-helpful, going above and beyond by granting a late checkout to match our late flight schedule. The pool area was a serene oasis, featuring a variety of comfortable seating arrangements. Breakfast at the Harvest restaurant was a delightful experience, with a diverse selection of food and outstanding service.

10

Dominique

Dec 28, 2021

·

Stayed 1 night

Très bien situé près des commerces. Un bar et une piscine en rooftop super agréable quand il fait beau

Translate

10

Nils

Oct 7, 2024

·

Stayed 2 nights

The Village Market is a great plus with all the shopping and dining options, to the excellent hotel, with its view, pool and great rooms with a view…

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly highlight clean rooms and daily housekeeping, with generally good upkeep. A few note issues such as a drain odor in some rooms and early-morning housekeeping noise.

Related guest reviews

10

Jerry

Apr 17, 2023

·

Stayed 2 nights

Very clean. Great food in the restaurant. Convenient location.

4

Eirik

Dec 19, 2025

·

Stayed 1 night

The hotel is in a good location. The smaller rooms are made such that the shower is in the same room as the bedroom. While this might or might not be your preference, the problem is that when there is a bad smell from the drain (which was the case in our room) it seeps into the whole room. Not very comfortable, in other words.

10

Erika

Aug 6, 2025

·

Stayed 6 nights

Very clean room, staff very friendly, great location and safe.

10

Joseph

Jan 9, 2026

·

Stayed 5 nights

Clean room, excellent amenities and location to many shops and restaurants. Staff was always polite and wanting to help.

10

Matt

Sep 26, 2023

·

Stayed 3 nights

I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.

8

Anders

Nov 30, 2025

·

Stayed 6 nights

Høj kvalitet. Daglig rengøring. Gode faciliteter, herunder først og fremmest adgang til et meget veludstyret gym.

Translate

8

Hassan

Feb 2, 2025

·

Stayed 3 nights

Clean property inside a mall. Safe. Gym is too far inside the mall. The rooms are relatively small.

10

Paul

Jan 12, 2024

·

Stayed 3 nights

Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.

8

Jonathan

Jan 24, 2026

·

Stayed 4 nights

Friendly staff, clean rooms, great location, secure, good amenities.

8

Mussie Delelegn

Apr 14, 2024

·

Stayed 3 nights

Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with some terrace options and good beds, but several mention small layouts, limited bathroom privacy in certain designs, occasional noise from the mall or construction, and inconsistent in-room Wi-Fi.

Related guest reviews

10

Justin

Jul 7, 2024

·

Stayed 1 night

We love staying here. The rooms are cool and clean and spacious. They accommodated our need for late check out and other requests pleasantly.

8

Benedicte

Aug 29, 2025

·

Stayed 4 nights

Great place! Excellent service, good beds and very good food. The only minus is the WiFi!

8

Leopoldo Uy

Jul 5, 2023

·

Stayed 3 nights

I was given a room towards the noisy mall which was not really expected. Apart from this the hotel is spot on with regards to location. During checkout I forgot my credit card holder at the counter. The lady who attended my checkout was very service minded and called me immediately. Many thanks for calling me lady, sorry I forgot your good name. Keep up the good work. Asante sana.

8

Jacqueline

May 2, 2025

·

Stayed 2 nights

We had a wonderful stay at the Trademark Hotel! The access to food, dining, and shopping are unmatched. The staff were lovely and the in-room dining service was great. I loved the spa products featured in each room, and it had one of the best showers I’ve ever had! We opted for a terrace room and it was worth the extra spend. Breakfast on the terrace was lovely ☺️

8

Hassan

Feb 2, 2025

·

Stayed 3 nights

Clean property inside a mall. Safe. Gym is too far inside the mall. The rooms are relatively small.

10

Nils

Jun 14, 2023

·

Stayed 3 nights

The hotel is located at one of the ends of Tribe Village Market, a beautiful mall area, with many shops and restaurants. One of few areas in Nairobi where you can walk even late at night safely. The hotel upgraded my room to one with an outdoor terrace: very enjoyable. Service was at all times excellent. Very near the UN regional centre. Highly recommended.

8

Matthew

Feb 22, 2025

·

Stayed 4 nights

I have stayed at Trademark a few times now and I love the hotel. The staff are excellent and very helpful. The hotel is always clean, the breakfast is excellent and the location is great with Village Market next door. HOWEVER- on this last trip the WiFi kept kicking me out and was completely unreliable for my 4 day stay. I could not do my work and hosting Zooms was not possible. For this reason and this reason alone/ I will not return to Tradmark as I spent 4 days struggling with the WiFi. I am in Nairobi all the time now and was hoping to have Trademark as my "home base" but for business travelers, I would recommend another hotel, maybe Radission or Pullman. I've stayed at both and never had issues with WiFi. For tourists this will not be a concern but for a business traveler, it is a huge issue.

8

Kelly

Jul 31, 2025

·

Stayed 2 nights

There was lots of construction noise and conference noise so I requested to be moved to a quieter area. Was pleased when they upgraded me to a suite on the 8th floor that was much more quiet. I was able to relax, work, and get myself ready for a work trip. Breakfast at Harvest is always great, love Pasta Republic and Hero for dinner. Will be back

8

Gregory

Jul 1, 2023

·

Stayed 5 nights

I thoroughly enjoyed the breakfast buffet and friendliness of staff. However, the rooms were very bare without decorations and ambiance.

10

Patricia Kathleen

Apr 5, 2025

·

Stayed 8 nights

My only complaint is the room shower is not private and the toilet door is frosted glass. this made sharing a room with a friend awkward. I will be returning to this hotel in the future with my husband. The staff are very friendly and helpful. They go above and beyond to help with anything I needed or just to chat about the hotel, excursions and info about Nairobi.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional and helpful, with quick problem resolution and strong event support. A few guests experienced check-in mishaps or being moved, and some found restaurant service uneven.

Related guest reviews

10

Parin

May 5, 2025

·

Stayed 3 nights

The hotel provide exceptional services. Right from check in to everyday interactions. Hotel room and bed was very comfortable.

10

Hubert

Dec 18, 2025

·

Stayed 4 nights

It was my worst check-in ever due to some misunderstanding, confusion, and a hostile front desk woman. After 1.5 hours, a wonderful person sorted things out and checked me in. From there on it was a wonderful stay. All other staff (including guest relations managers) I encountered were friendly and warm.

4

A.

Nov 12, 2025

·

Stayed 6 nights

They switched me to a different hotel (supposedly an upgrade) without informing me. The "upgrade" room was in a sub-basement with no view, and I had to carry my bags up from the sub-basement up the stairs. The restaurants and bar were overpriced and had poor service.

10

SHARON CECILIA

May 10, 2024

·

The personnel were calm, courteous, helpful, caring and competent at their jobs. We felt completely safe and thoroughly enjoyed our stay. Everything we needed was right there. The staff made us feel so comfortable. The food at the Harvest Restaurant was excellent as well as BangBang. Shopping was marvelous. Nowhere else in the world did we find people who were soft in speech and never shouting. Definitely would stay here again. We used the laundry service twice and all perfect.

10

Gordon

Dec 19, 2024

·

Stayed 4 nights

An incredible business stay - impeccable staff trying to help at any given time and keeping their promises to follow up even the smallest detail. Very friendly and professional. Additionally, rarely have I experienced a support team for a workshop in a hotel that functioned on such high level of quality. Everything worked as discussed and even last minute changes were implemented with a smile! Seriously highly recommended hotel for leisure and work!

2

Adam

Nov 5, 2024

·

Stayed 5 nights

said they were full despite having paid for a room a month earlier. They however managed to magically find rooms for some of my coworkers!!

10

Merete Norheim

Jan 2, 2026

·

Stayed 1 night

Friendly and serviceminded staff. Nice rooms, a very good breakfast and a fantastic gym

8

Matthew

Feb 22, 2025

·

Stayed 4 nights

I have stayed at Trademark a few times now and I love the hotel. The staff are excellent and very helpful. The hotel is always clean, the breakfast is excellent and the location is great with Village Market next door. HOWEVER- on this last trip the WiFi kept kicking me out and was completely unreliable for my 4 day stay. I could not do my work and hosting Zooms was not possible. For this reason and this reason alone/ I will not return to Tradmark as I spent 4 days struggling with the WiFi. I am in Nairobi all the time now and was hoping to have Trademark as my "home base" but for business travelers, I would recommend another hotel, maybe Radission or Pullman. I've stayed at both and never had issues with WiFi. For tourists this will not be a concern but for a business traveler, it is a huge issue.

10

Kristin

Apr 9, 2025

·

Stayed 2 nights

Extremely happy with the hotel and the staff. We were treated so kindly at check-in by Ms. Esther and helped by everyone else with all kinds of questions and needs we have. The location can't be beat. So convenient to stay at the mall, especially if you have children. Just spend the extra money and stay here, you will not regret it.

8

Ruel

Apr 20, 2025

·

Stayed 5 nights

Location is perfect as Village market has everything you need, and great mall to stroll, enjoy a coffee and refreshments, dine and shop. We found this really handy. The hotel had great service, everyone was very pleasant. We had some issue with the wifi in the room, and we were provided with a dongle quickly. The hairdryer was not working but that was replaced immediately too. All and all great service. Breakfast was great and we even had dinner at the harvest restaurant and it was delicious. Thank you, we really enjoyed our stay

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Located inside the Village Market mall, it offers easy access to dining and shopping and feels secure; it is convenient for UN offices. Reaching other parts of Nairobi or downtown can take time due to traffic.

Related guest reviews

8

Jeremy

May 21, 2023

·

Stayed 1 night

Great location. Attached to Village Market Mall

10

Peder

Feb 15, 2026

·

Stayed 2 nights

Had a very nice stay at Trademark.. Very expensive hotell in Kenya but good location at Village Market mall with a lot of restaurants and shopping. Nice pool area on the roof top and very freindly staff..

10

Jose

Sep 11, 2025

·

Stayed 1 night

Our vacation in Africa started at the Trademark hotel. The staff were amazing and welcoming. I loved their smiles. They made us feeling relax and comfortable. Very nice hotel to stay at. I highly recommend it. The location is nice, just a little bit away from downtown Nairobi.

10

Robert

Nov 2, 2025

·

Stayed 5 nights

A great hotel when att3ndings meetings on the UN compound

10

Matt

Sep 26, 2023

·

Stayed 3 nights

I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.

10

Jessica

Nov 23, 2025

·

Stayed 2 nights

Thoughtful staff, great location, amazing restaurants. Would definitely stay again.

10

Ebony

Oct 27, 2025

·

Stayed 3 nights

Conveniently located inside the village market.

10

Robert

Apr 3, 2024

·

Stayed 3 nights

The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.

10

Nils

Jun 14, 2023

·

Stayed 3 nights

The hotel is located at one of the ends of Tribe Village Market, a beautiful mall area, with many shops and restaurants. One of few areas in Nairobi where you can walk even late at night safely. The hotel upgraded my room to one with an outdoor terrace: very enjoyable. Service was at all times excellent. Very near the UN regional centre. Highly recommended.

8

Christine

Mar 12, 2024

·

Stayed 4 nights

Convenient and perfectly nice hotel in Gigiri.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised and the on-site restaurants and room service earn positive comments. Some guests found breakfast mediocre or venues overpriced with uneven service.

Related guest reviews

8

Jacqueline

May 2, 2025

·

Stayed 2 nights

We had a wonderful stay at the Trademark Hotel! The access to food, dining, and shopping are unmatched. The staff were lovely and the in-room dining service was great. I loved the spa products featured in each room, and it had one of the best showers I’ve ever had! We opted for a terrace room and it was worth the extra spend. Breakfast on the terrace was lovely ☺️

6

Moustapha

May 29, 2025

·

Stayed 2 nights

Very poor breakfast nothing

10

Richard

Jan 21, 2024

·

Stayed 2 nights

Badrumsprodukterna är lång från ok. Superdålig kvalitet pump behållare. Använder bara eget. Lotionen var härsken… Gillar att hotellet ligger i en Mal Village Marker. och nära till flera bra restauranger.. hyfsad shopping . Lite för dyrt för sin standard. Dyr medelmåttig frukost. Hotellet var bättre för några år sedan.

Translate

10

Paul

Jan 12, 2024

·

Stayed 3 nights

Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.

4

A.

Nov 12, 2025

·

Stayed 6 nights

They switched me to a different hotel (supposedly an upgrade) without informing me. The "upgrade" room was in a sub-basement with no view, and I had to carry my bags up from the sub-basement up the stairs. The restaurants and bar were overpriced and had poor service.

10

Merete Norheim

Jan 2, 2026

·

Stayed 1 night

Friendly and serviceminded staff. Nice rooms, a very good breakfast and a fantastic gym

10

BARRY

Jan 3, 2025

·

Stayed 4 nights

The perfect hotel for your stay in Nairobi, seamlessly connected to the Village Market mall, offering a plethora of restaurant options to suit every palate. The hotel staff were exemplary, friendly, and ever-helpful, going above and beyond by granting a late checkout to match our late flight schedule. The pool area was a serene oasis, featuring a variety of comfortable seating arrangements. Breakfast at the Harvest restaurant was a delightful experience, with a diverse selection of food and outstanding service.

8

Kelly

Jul 31, 2025

·

Stayed 2 nights

There was lots of construction noise and conference noise so I requested to be moved to a quieter area. Was pleased when they upgraded me to a suite on the 8th floor that was much more quiet. I was able to relax, work, and get myself ready for a work trip. Breakfast at Harvest is always great, love Pasta Republic and Hero for dinner. Will be back

10

pamela

Sep 23, 2025

·

Stayed 1 night

Breakfast buffet was excellent

8

Ruel

Apr 20, 2025

·

Stayed 5 nights

Location is perfect as Village market has everything you need, and great mall to stroll, enjoy a coffee and refreshments, dine and shop. We found this really handy. The hotel had great service, everyone was very pleasant. We had some issue with the wifi in the room, and we were provided with a dongle quickly. The hairdryer was not working but that was replaced immediately too. All and all great service. Breakfast was great and we even had dinner at the harvest restaurant and it was delicious. Thank you, we really enjoyed our stay

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $191	7 $192
8 $196	9 $197	10 $227	11 $227	12 $227	13 $189	14 $191
15 $195	16 $198	17 $205	18 $193	19 $202	20 $191	21 $174
22 $183	23 $182	24 $207	25 $192	26 $183	27 $195	28 $195
29 $202	30 $204

Su	Mo	Tu	We	Th	Fr	Sa
		1 $192	2 $208	3 $187	4 $180	5 $180
6 $202	7 $190	8 $193	9 $193	10 $187	11 $180	12 $181
13 $207	14 $245	15 $250	16 $245	17 $235	18 $226	19 $199
20 $202	21 $205	22 $209	23 $208	24 $203	25 $195	26 $196
27 $207	28 $205	29 $208	30 $206	31 $202

Trademark Hotel, a Member of Design Hotels

Prices for Trademark Hotel, a Member of Design Hotels

Monthly average prices

About this property

Location

Room options

Trademark Twin, City View Room

Trademark King Room

Trademark King City View Room

Terrace King Room

Trademark Suite Room

Trademark Twin Room

Guest reviews of Trademark Hotel, a Member of Design Hotels

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Trademark Hotel, a Member of Design Hotels

Considering this hotel for your Nairobi trip?

Prices for upcoming dates