TownePlace Suites by Marriott Roswell

Room was spacious and clean, with temperature control for heating or cooling and you can choose the Fahrenheit you want. A pleasant surprise - the room was equipped with kitchen utensils, ceramic plates, bowls, mugs, and dishwashing soap & sponge. So I could eat my takeaway food in my room with a real plates and metal fork & knife. The phone in the room was not working. But the reception staff kindly helped me make a local call (free). The wardrobe was in the toilet. The wardrobe had a double door, and on one sides the door handle fell out when I pulled the wardrobe door open. The car park was charged at $10 per night’s stay. Breakfast was the usual hamburger patty, scrambled eggs, make-your-own waffles, fruits, juices, toast, coffee/tea. Location is convenient, short drive to restaurants & supermarkets. I would have rated it 5 , if not for the charged parking and the phone & wardrobe door handle.

Room had a bad smell to it. Changed rooms. Front desk clerk was very helpful. Unhappy that they charged us $10 for parking. Second room was clean and comfortable

TownePlace Suites Roswell, NM – A Marriott in Name Only We just wrapped up a weekend stay here, and to put it bluntly: I wouldn’t recommend this hotel to anyone unless your idea of comfort is low expectations and high tolerance. From the moment we walked in, the place felt old, worn-out, and strangely lifeless—like it’s been hanging on by a thread since 2009 and no one’s told it yet. For some reason, this is one of the very few hotels in Roswell that charges for parking—despite being in a town where you could practically land a UFO in the lot and no one would blink. There are no EV chargers onsite, which in 2025 is just sad. Our room had a fridge that was hotter than the actual room (which is saying something), the walls and floors were so thin we could hear every single footstep, voice, and mystery thud—not just from our stompy upstairs neighbor, but across the hotel like we were in a dorm. The shower? A relic of the ‘90s. A tiny, slippery tub pulling away from the wall with visible mold—basically a lawsuit waiting to happen. Housekeeping never showed up for either night of our stay, but honestly, we were relieved no one had to come in. Small win. The front desk staff was polite enough, but…creepy. Not outright rude, just unsettling in that “I’ve seen too many horror movies” way. The hotel is also inconveniently located, sitting further from Main Street than other hotels in the same price range—hotels that are way newer, better maintained, and more pleasant overall.

The good...The staff is very friendly. The room was clean and had nice amenities. The not so good... the $100 non-refundable pet fee was not listed anywhere when i booked the room through Expedia. Also, i don't get the $10 parking fee for a non-secure public parking spot around the building.

The pool was dirty, the breakfast was awful. The web site says that rooms are sound proof but in fact it’s very noisy. The web site also says that the facility is pet friendly. Friendly at a cost of $100 non refundable. That is almost as much as the cost of the room. Oh, and by the way, the price is mentioned on the bottom of the web page in fine print. Exact words from the hotel clerk. Since I booked through Expedia if I didn’t stay since I had already paid on line I’d lose my Money. Sounds like a racquet to me. I have a 2lb Yorkie who’s feet never even touched the floor. I won’t be staying at this hotel again. If this is Marriott’s policy I’ll rethink staying at any of their properties in the future

This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and "secretly" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.

Great spot but they hit you with a sneaky parking fee of $10 beware.

The room was clean, updated, the general hotel the same, and they provided a good breakfast. The bed itself was comfortable, but the sheets wouldn’t stay on. Either the pockets weren’t deep enough, or the elastic was shot, but both the fitted sheet and the mattress cover kept coming off during the night. We are not restless sleepers, but it didn’t take much to have them come off. Multiple times. This does not make for a good night’s sleep. And to be charged $12 for parking?! I can see that in urban settings where parking is scarce. Not in a town like Roswell, where we were surrounded by parking lots for businesses and other hotels. While I didn’t look hard, I did not see this extra charge when booking to hotel, and the rate I paid was supposed to be the all-in price. Probably won’t stay here again, there are many other options in the area.

This hotel in Roswell is a really good hotel except 2 little things it happened to me. First of all my fridge in my room wasn't cleaned and the outside swimming pool was open after sunset but without any lights on. The lights was broken front desk told me. Another than that i liked it very much

It was a comfortable stay. The staff was pleasant and accommodating. The pool was closed and appeared to need cleaning. The biggest challenge with being in Roswell is that you cannot get around town without a car. There might be one Uber or Lyft for the whole town, but from what I could see, there is no public transportation. Thanks to the kindness of the local people, we were able to get around. I was there on business, and if anyone plans to go to Roswell, NM, they must either rent a car or make sure someone picks them up from the airport. Our plane was late coming into town and landed at 2:00 a.m. There was no ride-sharing or taxis available. It was scary! But thanks to the kindness of one of the residents, they gave my husband and me a ride to the hotel. Overall, our stay was great! Thank you to the residents of Roswell, NM.

TownePlace Suites Roswell, NM – A Marriott in Name Only We just wrapped up a weekend stay here, and to put it bluntly: I wouldn’t recommend this hotel to anyone unless your idea of comfort is low expectations and high tolerance. From the moment we walked in, the place felt old, worn-out, and strangely lifeless—like it’s been hanging on by a thread since 2009 and no one’s told it yet. For some reason, this is one of the very few hotels in Roswell that charges for parking—despite being in a town where you could practically land a UFO in the lot and no one would blink. There are no EV chargers onsite, which in 2025 is just sad. Our room had a fridge that was hotter than the actual room (which is saying something), the walls and floors were so thin we could hear every single footstep, voice, and mystery thud—not just from our stompy upstairs neighbor, but across the hotel like we were in a dorm. The shower? A relic of the ‘90s. A tiny, slippery tub pulling away from the wall with visible mold—basically a lawsuit waiting to happen. Housekeeping never showed up for either night of our stay, but honestly, we were relieved no one had to come in. Small win. The front desk staff was polite enough, but…creepy. Not outright rude, just unsettling in that “I’ve seen too many horror movies” way. The hotel is also inconveniently located, sitting further from Main Street than other hotels in the same price range—hotels that are way newer, better maintained, and more pleasant overall.

The hotel was clean, roomy, and very nice! Would absolutely stay there again!

Breakfast was good, staff was friendly! Our suite was clean enough and the kitchen was clean. The floors could have used a more thorough cleaning - and we found some loose change and old chopsticks. We might not have noticed any of that except we have small children. Our toddler’s knees and tops of her feet were noticeably dirty after playing on the floors. However, we felt safe in this hotel - and that was critical to us while traveling with kids.

Very nice! Clean rooms that were very large and comfortable. The air conditioning worked great and the continental breakfast was nice as well.

Excellent staff. Nice clean room. Will definitely stay there again if in Roswell.

Staff was wonderful and room was clean and spacious. But there were MANY problems. No ironing board, no luggage rack, broken table in living room, broken locks on doors, broken hair dryer, broken shelves in both bedrooms, broken drape control, no faceplates on phone so no way to know how to use them. The new shelving units in the closets are horrible. You have to be at least 6'6" to see in the mirror, the shelves and sliding baskets are useless and not having anywhere to put my luggage was very difficult. The bed was so soft that when you sat on it the springs poked you. Why does housekeeping not tell someone when there are things broken in a room? This is my 2nd Marriott BonVoy in a month and both were the same -- clean but VERY poorly maintained. They need to change their system because it is not acceptable. The staff was friendly and somethings got fixed the next day, but not everything. Asked again and some more got fixed but never got a proper working hair dryer.

It was clean and we had a restful night..no noise

Megan and Angelic were both fantastic super nice very respectful. Rooms were clean! Thanks! I enjoyed my stay.

The room was clean, updated, the general hotel the same, and they provided a good breakfast. The bed itself was comfortable, but the sheets wouldn’t stay on. Either the pockets weren’t deep enough, or the elastic was shot, but both the fitted sheet and the mattress cover kept coming off during the night. We are not restless sleepers, but it didn’t take much to have them come off. Multiple times. This does not make for a good night’s sleep. And to be charged $12 for parking?! I can see that in urban settings where parking is scarce. Not in a town like Roswell, where we were surrounded by parking lots for businesses and other hotels. While I didn’t look hard, I did not see this extra charge when booking to hotel, and the rate I paid was supposed to be the all-in price. Probably won’t stay here again, there are many other options in the area.

This hotel in Roswell is a really good hotel except 2 little things it happened to me. First of all my fridge in my room wasn't cleaned and the outside swimming pool was open after sunset but without any lights on. The lights was broken front desk told me. Another than that i liked it very much

Room was spacious and clean, with temperature control for heating or cooling and you can choose the Fahrenheit you want. A pleasant surprise - the room was equipped with kitchen utensils, ceramic plates, bowls, mugs, and dishwashing soap & sponge. So I could eat my takeaway food in my room with a real plates and metal fork & knife. The phone in the room was not working. But the reception staff kindly helped me make a local call (free). The wardrobe was in the toilet. The wardrobe had a double door, and on one sides the door handle fell out when I pulled the wardrobe door open. The car park was charged at $10 per night’s stay. Breakfast was the usual hamburger patty, scrambled eggs, make-your-own waffles, fruits, juices, toast, coffee/tea. Location is convenient, short drive to restaurants & supermarkets. I would have rated it 5 , if not for the charged parking and the phone & wardrobe door handle.

Clean, modern, centrally located, kitchens in rooms which were more like apartments than hotel rooms.

TownePlace Suites Roswell, NM – A Marriott in Name Only We just wrapped up a weekend stay here, and to put it bluntly: I wouldn’t recommend this hotel to anyone unless your idea of comfort is low expectations and high tolerance. From the moment we walked in, the place felt old, worn-out, and strangely lifeless—like it’s been hanging on by a thread since 2009 and no one’s told it yet. For some reason, this is one of the very few hotels in Roswell that charges for parking—despite being in a town where you could practically land a UFO in the lot and no one would blink. There are no EV chargers onsite, which in 2025 is just sad. Our room had a fridge that was hotter than the actual room (which is saying something), the walls and floors were so thin we could hear every single footstep, voice, and mystery thud—not just from our stompy upstairs neighbor, but across the hotel like we were in a dorm. The shower? A relic of the ‘90s. A tiny, slippery tub pulling away from the wall with visible mold—basically a lawsuit waiting to happen. Housekeeping never showed up for either night of our stay, but honestly, we were relieved no one had to come in. Small win. The front desk staff was polite enough, but…creepy. Not outright rude, just unsettling in that “I’ve seen too many horror movies” way. The hotel is also inconveniently located, sitting further from Main Street than other hotels in the same price range—hotels that are way newer, better maintained, and more pleasant overall.

Hotel was clean, staff was super friendly, and loved all the unexpected amenities that came with our room! From a dishwasher, to pots and pans, and a mini stove, this room had everything we needed for our week-long stay. I fully enjoyed my time at this hotel and found it very convenient location wise to explore all that Roswell had to offer. Highly recommend and will come back here again.

We loved everything about the property except THE PULLOUT SOFA! It’s not a pull out sofa. It’s a fold out terrible sleeping thing!! But we loved the size of the room, it was clean and quiet.

Me and my wife went out for 1 night but it was really cheap it was the first hotel room I stayed in with a stove and all appliances

The televisions are too small.

Very nice! Clean rooms that were very large and comfortable. The air conditioning worked great and the continental breakfast was nice as well.

The accommodations were fantastic! We were asked if we were members in the BonVoy program, no we weren’t. Program was explained and I quickly enrol. Enjoyed a mini apartment feeling, having a full refrigerator w/freezer. Enjoyed eating out for dinner and having the ability to reheat our leftovers. The bed was comfortable. We will look for TownePlace Suites for our future stays.

Nice enough room Plenty of cabinets and closets No hangers No pots or pans for kitchen

The staff was very nice. Having the small kitchen is great

I was staying there for 8 days. I am a doctor working the emergency room at the local trauma center. When I got off shift the 7th morning I found out they would be testing fire alarms from 1130 AM until 3. For me this was middle of the night. No advanced warning to make other are. I will NEVER stay here again!

We had booked a handicapped assessable suite with a roll-in shower. When we called the front desk to tell them the refrigerator was non-operational, the clerk, in a rude tone told us the hotel was fully booked, they did not have a spare to bring up and we could not get a discount because we had booked though a 3rd party (we had not asked for a discount She added that little gem on her own) It was not a handicapped accessible room, as booked. No roll-in shower, for example, or higher toilet. The drawers on the dresser were broken and would not close, They protruded into the room, creating a tripping hazard. We had to wedge them shut with a paper wedge. Some hooks on the back of the bathroom door would have been nice. This was a huge disappointment, not up to Marriott standards.

The staff is really great here!!!

Staff were incredibly nice and helpful. However, trying to get suitcases into the normal front door was a nightmare. Picture one autistic child, four big suitcase, and two tired adults trying to wheel into an average size door. I would say spring for automatic sliding glass doors like every other hotel.

Cotton Hill checked us in. He was so positive and provided a thorough orientation. Wish everyone was so welcoming.

The condition of the room and facilities was great. The check-in was problematic. I let Essence, clerk at front desk, know that I had a dog and had added that information with my booking. She informed me that a dog would require a $100 non refundable fee. I offered her my credit card but she refused it and began typing on her cell phone. It turned out she didn’t know how to process this fee so she was trying to reach a manager for help. No one could be reached so I asked what the next step may be. She didn’t offer any options so I asked if she could give me the room key so my son could move our dog and luggage up to the room while we figured out the pet fee. She refused bc she would get fired if she gave me the key prior to collecting the pet fee. I let her know that I had driven from salt lake and was very tired and I offered to give her my credit card so she could bill the fee once she contacted whomever could help her. She refused and became flustered. She asked that I stop yelling at her and that she didn’t feel safe. That caught me be surprise and our interaction got stuck on a loop of sir please don’t yell at me while I asked her to please check me in and that I wasn’t raising my voice to her. Our exchange ended when she put the room keys on the desk, I asked for her name so I could follow up with morning staff members. This was the strangest interaction I’ve had while checking in at a hotel and I’d suggest a balance between customer service and policy compliance.

Excellent staff. Nice clean room. Will definitely stay there again if in Roswell.

Didn’t get the room I reserved, night was very loud, night staff was very nice.

This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and "secretly" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.

Room was spacious and clean, with temperature control for heating or cooling and you can choose the Fahrenheit you want. A pleasant surprise - the room was equipped with kitchen utensils, ceramic plates, bowls, mugs, and dishwashing soap & sponge. So I could eat my takeaway food in my room with a real plates and metal fork & knife. The phone in the room was not working. But the reception staff kindly helped me make a local call (free). The wardrobe was in the toilet. The wardrobe had a double door, and on one sides the door handle fell out when I pulled the wardrobe door open. The car park was charged at $10 per night’s stay. Breakfast was the usual hamburger patty, scrambled eggs, make-your-own waffles, fruits, juices, toast, coffee/tea. Location is convenient, short drive to restaurants & supermarkets. I would have rated it 5 , if not for the charged parking and the phone & wardrobe door handle.

TownePlace Suites Roswell, NM – A Marriott in Name Only We just wrapped up a weekend stay here, and to put it bluntly: I wouldn’t recommend this hotel to anyone unless your idea of comfort is low expectations and high tolerance. From the moment we walked in, the place felt old, worn-out, and strangely lifeless—like it’s been hanging on by a thread since 2009 and no one’s told it yet. For some reason, this is one of the very few hotels in Roswell that charges for parking—despite being in a town where you could practically land a UFO in the lot and no one would blink. There are no EV chargers onsite, which in 2025 is just sad. Our room had a fridge that was hotter than the actual room (which is saying something), the walls and floors were so thin we could hear every single footstep, voice, and mystery thud—not just from our stompy upstairs neighbor, but across the hotel like we were in a dorm. The shower? A relic of the ‘90s. A tiny, slippery tub pulling away from the wall with visible mold—basically a lawsuit waiting to happen. Housekeeping never showed up for either night of our stay, but honestly, we were relieved no one had to come in. Small win. The front desk staff was polite enough, but…creepy. Not outright rude, just unsettling in that “I’ve seen too many horror movies” way. The hotel is also inconveniently located, sitting further from Main Street than other hotels in the same price range—hotels that are way newer, better maintained, and more pleasant overall.

The location was perfect, directly off Main Street and in the middle of the town. Close to all main dinning choices. My king bed was very comfortable, room was always taken care of daily. I had rented a car and there were plenty of parking and no real safety issues. Staff was professional and friendly, full breakfast daily. Overall very nice for for the price!

Great time here. Good location of the Main Street so it was so quiet. I had a wonderful night of much needed sleep. Comfortable bed and I am ready to continue my trip. Great job to the staff here. I would definitely would and will stay here again. Rooms are clean, just a good place to stay.

Convenient location

Convenient.

Lots of space. Close to an ER so sirens all night. Really nice otherwise.

Our stay in Roswell was toward the end of our trip through New Mexico. This property was comfortable and what you would expect from this level of hotel. The area around the property is centrally located and easy to navigate. Roswell is a smaller town with most of its appeal geared toward “encounters of the fourth kind” ;p. We were traveling through but took the opportunity to visit the Carlsbad Caverns while we were in town ( highly recommend!) and took part in the alien culture around town.

Check-in was very easy, and the location was also easy to navigate for someone not familiar with the area. It was very quiet and peaceful, and I never heard any neighbors.

This is a beautiful hotel staff is very friendly, breakfast is wonderful and in a great location

Friendly staff, clean rooms, good breakfast

The location was perfect, directly off Main Street and in the middle of the town. Close to all main dinning choices. My king bed was very comfortable, room was always taken care of daily. I had rented a car and there were plenty of parking and no real safety issues. Staff was professional and friendly, full breakfast daily. Overall very nice for for the price!

The elevator does have a different sound. The breakfast could have a few more options but was ok.

This place was very comfortable stay. The service I received was outstanding. Breakfast was excellent. Best eggs I have tasted at an hotel.

Breakfast was very good

Very nice! Clean rooms that were very large and comfortable. The air conditioning worked great and the continental breakfast was nice as well.

Breakfast was average.

This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and "secretly" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.

The room was clean, updated, the general hotel the same, and they provided a good breakfast. The bed itself was comfortable, but the sheets wouldn’t stay on. Either the pockets weren’t deep enough, or the elastic was shot, but both the fitted sheet and the mattress cover kept coming off during the night. We are not restless sleepers, but it didn’t take much to have them come off. Multiple times. This does not make for a good night’s sleep. And to be charged $12 for parking?! I can see that in urban settings where parking is scarce. Not in a town like Roswell, where we were surrounded by parking lots for businesses and other hotels. While I didn’t look hard, I did not see this extra charge when booking to hotel, and the rate I paid was supposed to be the all-in price. Probably won’t stay here again, there are many other options in the area.

The rooms were very nice. The breakfast was the real deal and season great. The staff was top notch. We would recommend the TownePlace Suites.