Name: Kai Tulum
Address: Carretera a Tulum - Boca Paila Km 0.5, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 8.4

Guest reviews

8.4

Very good

Based on 296 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Kai Tulum, travellers praise the serene beachfront bungalows, friendly staff, and scenic location near the ruins, while recurring downsides include national park entry checks and fees, pricier on site offerings, mixed dining speed/selection, and occasional maintenance or cleanliness lapses.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Jamine

7 Jan 2026

·

Stayed 1 night

Rude morning waiter at breakfast. He said there was no menu and told us there was omelettes only and no price. When we were shocked to find out the total, he demanded a 15-20 percent tip. The rooms were nice but not as expected. We booked a partial ocean view and had no view at all of the ocean

2

Chirag

17 Dec 2025

·

Stayed 1 night

No 24 hour shuttle as advertised. Instead get charged double the going rate for airport transfers. No front of staff available after 5pm which is extremely unhelpful and only person on site after this time cannot understand English nor speak it.

10

Mary

22 Nov 2025

·

Stayed 4 nights

Loved the room, staff was friendly and beach was gorgeous

10

Yessica

16 Nov 2025

·

Stayed 1 night

Todo excelente

8

Kenneth

12 Nov 2025

·

Stayed 2 nights

The beach is super nice and room is nicely decorated and clean

Carretera a Tulum - Boca Paila Km 0.5, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico

Location

Located in Tulum (Zona Hotelera), Kai Tulum is steps from Playa Paraiso and a 4-minute drive from Tulum National Park. This beach hotel is 5.1 mi (8.1 km) from Tulum Mayan Ruins and 2.7 mi (4.3 km) from Tulum Beach.

Jaguar Park(0.1 Miles)

Playa Paraiso(0.1 Miles)

Las Palmas Public Beach(0.4 Miles)

Playa Ruinas(0.9 Miles)

Tulum Mayan Ruins(1 Miles)

Temple of the Frescoes(1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Guests can enjoy free parking during their stay.

Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately MXN 10 to 30 for adults and children.

Pets are not allowed at this property. Service animals are exempt from this policy.

Check-in is from 3:00 PM, and check-out is until 12:30 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for a surcharge of MXN 2900 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility are not provided.

The property is located in Tulum (Zona Hotelera), just steps from Playa Paraiso and a 4-minute drive from Tulum National Park. It is 5.1 miles from Tulum Mayan Ruins and 2.7 miles from Tulum Beach.

Yes, the property features an outdoor swimming pool. The operational hours are not specified, but it is available for guests to enjoy.

Children 11 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to two children are allowed per room.

The property offers rollaway beds for a fee of MXN 25.0 per night, and advance request or confirmation is required for availability.

Kai Tulum

Amenities

Property description

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