Turquoise Tulum Hotel

Mi estancia fue increíble, tuve la fortuna de quedarme en la parte que acaban de abrir, la parte nueva con una alberca que le pegaba el sol toda la tarde! En mi cuarto tenía una alberca privada que fue muy relajante durante mi estadía. Me atendió Diego y es muy amable, fui a un tour de buceo y tenía que salir temprano y me ayudó con el desayuno antes de las horas.:. De verdad que es una gran recomendación en tulum, está muy cerca de todo caminando y con mucha vida la Veleta!

Amazing hotel, staff were very friendly and tried to help with any requests. It’s a good location with a lot going on around it. We would have an appreciated being made aware beforehand that there is a building site next door, this only affects you if using the pool by the kitchen area. Also, opposite the hotel is Místico bar and hookah, a venue which seemed to think it was a night club but always appeared empty. You can hear the music clearly. We didn’t mind this as we could appreciate the area we were in, but would be good if you don’t like too much noise, not to have a room facing the road.

Friendly staff Well equipped kitchen

The photos don’t do it justice. Rooms I stayed in Royal room B with the private outdoor pool on the terrace. It was perfect, no one can see onto the terrace so you can get an all over tan in privacy. It rained while i was there but I still had an outdoor bath in the warm rain - I felt like Tarzan’s Jane. The AC wasn’t working in my room, so they gave me the key to another beautiful room and said i can go between the two. I stayed in the room without the AC as the fan worked, the room was on a corner and the breeze was plenty good enough. I felt like I was in a luxury jungle suit without the creatures/bugs. All the rooms have floor to sealing windows and doors that just add to that touch of elegance. There is a fridge in the room too. Bathroom The shower pressure was immense, i had to turn it down and standing at the end of the shower (in the water jet) felt like i was outside in the jungle with all the greenery through the window (but without any bugs/creatures). Staff Staff were outstanding and went out of their way to help make me comfortable. Nothing was too much of a problem and they insisted if anything was not to my liking to call them. Location MX 70 in a taxi from the ADO stop in the rain, so possibly cheaper on a dry day. Worth the taxi on such a wet day as there were loads of big puddles around. A 1 min walk from a pharmacy, shop, restaurants and very pretty coffee shop. If I ever come back to Tulum, this will be my spot. Wish i could have stayed longer.

El lugar es agradable, la habitación es linda y cómoda, el baño amplio con una pequeña pileta donde puedes estar tranquilamente y relajarte, las albercas comunes con agua templada/fría agradable, buena ubicación y muchas opciones de pequeños restaurantes/cafés sobre la calle principal, sin duda volvería a hospedarme en el lugar.

We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!

I REALLY enjoyed my stay at Turquoise. Diego was very friendly and was available anytime you needed him. My room was clean and comfortable and was a beautiful aesthetic. The pool, and dining area..oh everything was just perfect and calming. Only 5 mins away from the bus terminal for travellers and a lot of walking distance shops around. There is a bar/restaurant literally across if you want to go out for a drink. As my first time in Tulum, the hotel made me want to come back in the future and Turquoise will definitely be my stay in the future.

Vi havde et fuldstændigt vidunderligt ophold på Turquoise Tulum Hotel. Vi blev taget godt imod af Diego, der sørgede for, at vi blev opgraderet til et endnu bedre værelse end det, vi oprindeligt havde booket. Selve hotellet er fantastisk smukt indrettet og hyggeligt. Der er tre forskellige poolområder, og det føles derfor som om, at du har hele hotellet for dig selv. Vores værelse var helt nyt, kæmpe stort og med privat pool. Vi glæder os til at komme tilbage snart.

Buena experiencia pero el desayuno es muy malo, de echa en falta un bar también para las tardes en las albercas.

Me quedé una noche porque tuve problemas en el aeropuerto de Tulum. Era fácil para reservar una noche usando Expedia. Me encantó las piscinas y el AC que tenían en los cuartos. Habían muchos restaurantes y tiendas al rededor.

Personnel super gentil, hotel moderne, mais chambre sombre et tres humide.

Very clean Very friendly Great place to stay

Nada surpreendente. O hotel tem tudo para ser ótimo mas minha experiencia não foi 100%. Até hoje estou esperando retorno sobre o uso do cofre, simplesmente fui ignorado, esperando retorno sobre locação de quadriciclo até hoje, disponibilidade de bikes, em nenhum dia foi realizado limpeza do quarto, nenhum dos 5 dias. Localização no centro gastronomico com muitos restaurantes. Pelo que pude notar, o hotel esta faltando gerenciamento, meio que fica por conta dos colaboradores. Há um elogio, as meninas da cozinha no café da manhã, sempre disponiveis e simpáticas. A da recepção, só Jesus, se arrasta. Mas no geral foi tranquilo.

This is a tough one as the property has so much potential. It’s gorgeous and the rooms are amazing however the service we experienced was poor. We got put into our room, one bed had a blanket, the other didn’t, pillow cases stained on one bed. Turns out there was no hot water so we asked to be moved due to this and the noise of the bar. Diego was helpful and apologetic, so we moved rooms the next day as it was too late at night to change. The shower and noise was disappointing as we were so tired and about to travel 30 hours. Moved to the new room which was gorgeous, definitely upgraded. So thank you for that however there was no soap, shampoo or conditioner. No hairdryer. So we requested this at about 6pm and I think the most inconvenient thing is we didn’t get these items until 1030pm at night and after many follow ups. It seemed like the room was half finished (newer part of the hotel) no where to hang towels, no door to close off to the outside area (only a screen door, so couldn’t completely lock the room up) I think with the right staff in place this place could be excellent. Please note: for anyone not going to Tulum to party, ask for a quiet room as this hotel sits right on top of a bar and it’s loud until 1am. The back rooms are nice and quiet.

BEAUTIFUL AND CLEAN HOTEL. EVERYBODY WAS VERY KIND, EXCEEDED MY EXPECTION, LOCATED IN A NICE AND SAFE AREA.

The staying was excellent , friendly staff , clean rooms . Great location .

The room was spotless, they provided us with towels, shampoo and coffee plus fruit in the morning (except no breakfast made by staff) you have to prepare tour own which was the only down side - also it can get a bit loud at night as the hotel is close to some restaurants/ bars. Other than that i would definitely recommend this place

I REALLY enjoyed my stay at Turquoise. Diego was very friendly and was available anytime you needed him. My room was clean and comfortable and was a beautiful aesthetic. The pool, and dining area..oh everything was just perfect and calming. Only 5 mins away from the bus terminal for travellers and a lot of walking distance shops around. There is a bar/restaurant literally across if you want to go out for a drink. As my first time in Tulum, the hotel made me want to come back in the future and Turquoise will definitely be my stay in the future.

El hotel está precioso ! Muy limpio y muy amables todos ! Excelentes en el servicio ! Vamos a regresar

The hotel was incredible and people were super nice and atentive. Everything was super clean and the air conditioning was amazing. Great location and lots of shops and restaurants in the street.

Personnel super gentil, hotel moderne, mais chambre sombre et tres humide.

Beautiful hotel, loved the huge tub and open shower concept, and all the natural lighting. Great staff, safe area, the breakfast was simple yet fresh and perfect. Good communication from hotel staff. Close to Holistika for yoga, Zamna for the fiesta, and with a scooter you can be to the beach in 15-20 minutes. The restaurant across the way bumps until like 2am some nights but as long as you aren’t a light sleeper or bring your sleep meditations/music you’ll be fine!

Mi estancia fue increíble, tuve la fortuna de quedarme en la parte que acaban de abrir, la parte nueva con una alberca que le pegaba el sol toda la tarde! En mi cuarto tenía una alberca privada que fue muy relajante durante mi estadía. Me atendió Diego y es muy amable, fui a un tour de buceo y tenía que salir temprano y me ayudó con el desayuno antes de las horas.:. De verdad que es una gran recomendación en tulum, está muy cerca de todo caminando y con mucha vida la Veleta!

The air conditioning in our room wasn’t working when we checked in, and it took the staff two hours to fix it. Unfortunately, it broke down a couple more times the next morning, making the first night sleepless. To make matters worse, there’s a bar across the street that blasts EDM music from 5 PM to 1 AM. If you’re hoping to get some rest during these hours, good luck. On top of that, the shower didn’t have hot water on the second day.

Amazing hotel, staff were very friendly and tried to help with any requests. It’s a good location with a lot going on around it. We would have an appreciated being made aware beforehand that there is a building site next door, this only affects you if using the pool by the kitchen area. Also, opposite the hotel is Místico bar and hookah, a venue which seemed to think it was a night club but always appeared empty. You can hear the music clearly. We didn’t mind this as we could appreciate the area we were in, but would be good if you don’t like too much noise, not to have a room facing the road.

This is a tough one as the property has so much potential. It’s gorgeous and the rooms are amazing however the service we experienced was poor. We got put into our room, one bed had a blanket, the other didn’t, pillow cases stained on one bed. Turns out there was no hot water so we asked to be moved due to this and the noise of the bar. Diego was helpful and apologetic, so we moved rooms the next day as it was too late at night to change. The shower and noise was disappointing as we were so tired and about to travel 30 hours. Moved to the new room which was gorgeous, definitely upgraded. So thank you for that however there was no soap, shampoo or conditioner. No hairdryer. So we requested this at about 6pm and I think the most inconvenient thing is we didn’t get these items until 1030pm at night and after many follow ups. It seemed like the room was half finished (newer part of the hotel) no where to hang towels, no door to close off to the outside area (only a screen door, so couldn’t completely lock the room up) I think with the right staff in place this place could be excellent. Please note: for anyone not going to Tulum to party, ask for a quiet room as this hotel sits right on top of a bar and it’s loud until 1am. The back rooms are nice and quiet.

The photos don’t do it justice. Rooms I stayed in Royal room B with the private outdoor pool on the terrace. It was perfect, no one can see onto the terrace so you can get an all over tan in privacy. It rained while i was there but I still had an outdoor bath in the warm rain - I felt like Tarzan’s Jane. The AC wasn’t working in my room, so they gave me the key to another beautiful room and said i can go between the two. I stayed in the room without the AC as the fan worked, the room was on a corner and the breeze was plenty good enough. I felt like I was in a luxury jungle suit without the creatures/bugs. All the rooms have floor to sealing windows and doors that just add to that touch of elegance. There is a fridge in the room too. Bathroom The shower pressure was immense, i had to turn it down and standing at the end of the shower (in the water jet) felt like i was outside in the jungle with all the greenery through the window (but without any bugs/creatures). Staff Staff were outstanding and went out of their way to help make me comfortable. Nothing was too much of a problem and they insisted if anything was not to my liking to call them. Location MX 70 in a taxi from the ADO stop in the rain, so possibly cheaper on a dry day. Worth the taxi on such a wet day as there were loads of big puddles around. A 1 min walk from a pharmacy, shop, restaurants and very pretty coffee shop. If I ever come back to Tulum, this will be my spot. Wish i could have stayed longer.

We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!

There was no hot water the whole stay after being told there would be water on the last day due to a water heater replacement. The AC was also right above the bed which dripped onto us the whole night and the wooden bed frame which is only a disaster for mold! The breakfast was also very minimal but ok. The only issue was that a cat jumped on me as I was eating the only day that we chose to dine there. Best part was the location. The street has lots of great local restaurants

Vi havde et fuldstændigt vidunderligt ophold på Turquoise Tulum Hotel. Vi blev taget godt imod af Diego, der sørgede for, at vi blev opgraderet til et endnu bedre værelse end det, vi oprindeligt havde booket. Selve hotellet er fantastisk smukt indrettet og hyggeligt. Der er tre forskellige poolområder, og det føles derfor som om, at du har hele hotellet for dig selv. Vores værelse var helt nyt, kæmpe stort og med privat pool. Vi glæder os til at komme tilbage snart.

The air conditioning in our room wasn’t working when we checked in, and it took the staff two hours to fix it. Unfortunately, it broke down a couple more times the next morning, making the first night sleepless. To make matters worse, there’s a bar across the street that blasts EDM music from 5 PM to 1 AM. If you’re hoping to get some rest during these hours, good luck. On top of that, the shower didn’t have hot water on the second day.

Amazing staffs and owner! Super nice and helpful with all our questions and needs.

Diago and his brother are absolutely kind and respectful. When I return to Tulum I already know exactly where I’m staying. Very convenient in terms of dining, parties, shopping and rentals. Very clean and trendy. Two thumbs up! You will not be disappointed!

amazing affordable lovely hotel! very kind and attentive staff super convenient and great price!

No me recibieron hablé antes para avisar que llegaría tarde a realizar mi check in, me dijeron que no había problema y cuando llegue al a lugar nadie me abrió y estuve marque y marque quiero mi reembolso

This is a tough one as the property has so much potential. It’s gorgeous and the rooms are amazing however the service we experienced was poor. We got put into our room, one bed had a blanket, the other didn’t, pillow cases stained on one bed. Turns out there was no hot water so we asked to be moved due to this and the noise of the bar. Diego was helpful and apologetic, so we moved rooms the next day as it was too late at night to change. The shower and noise was disappointing as we were so tired and about to travel 30 hours. Moved to the new room which was gorgeous, definitely upgraded. So thank you for that however there was no soap, shampoo or conditioner. No hairdryer. So we requested this at about 6pm and I think the most inconvenient thing is we didn’t get these items until 1030pm at night and after many follow ups. It seemed like the room was half finished (newer part of the hotel) no where to hang towels, no door to close off to the outside area (only a screen door, so couldn’t completely lock the room up) I think with the right staff in place this place could be excellent. Please note: for anyone not going to Tulum to party, ask for a quiet room as this hotel sits right on top of a bar and it’s loud until 1am. The back rooms are nice and quiet.

Wonderful service. The team is so friendly and helpful. Great rooms and nice breakfast. Can definitely recommend.

We had a great time. The location was nice because we were close to many restaurants and bars. The staff was also quick to respond to our requests.

Everything was great except one night I forgot my key code for the front door. No one answered the calls, no one answered the door buzzer, no one was there at the front desk. I was locked out for 30mins and it would have been more unless another couple who was staying there showed up with a code.

Miguel and the staff were very friendly and accommodating.

Beautiful hotel, loved the huge tub and open shower concept, and all the natural lighting. Great staff, safe area, the breakfast was simple yet fresh and perfect. Good communication from hotel staff. Close to Holistika for yoga, Zamna for the fiesta, and with a scooter you can be to the beach in 15-20 minutes. The restaurant across the way bumps until like 2am some nights but as long as you aren’t a light sleeper or bring your sleep meditations/music you’ll be fine!

Amazing hotel, staff were very friendly and tried to help with any requests. It’s a good location with a lot going on around it. We would have an appreciated being made aware beforehand that there is a building site next door, this only affects you if using the pool by the kitchen area. Also, opposite the hotel is Místico bar and hookah, a venue which seemed to think it was a night club but always appeared empty. You can hear the music clearly. We didn’t mind this as we could appreciate the area we were in, but would be good if you don’t like too much noise, not to have a room facing the road.

Diago and his brother are absolutely kind and respectful. When I return to Tulum I already know exactly where I’m staying. Very convenient in terms of dining, parties, shopping and rentals. Very clean and trendy. Two thumbs up! You will not be disappointed!

BEAUTIFUL AND CLEAN HOTEL. EVERYBODY WAS VERY KIND, EXCEEDED MY EXPECTION, LOCATED IN A NICE AND SAFE AREA.

The room was spotless, they provided us with towels, shampoo and coffee plus fruit in the morning (except no breakfast made by staff) you have to prepare tour own which was the only down side - also it can get a bit loud at night as the hotel is close to some restaurants/ bars. Other than that i would definitely recommend this place

We had a great time. The location was nice because we were close to many restaurants and bars. The staff was also quick to respond to our requests.

We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!

Bien para descansar, pero las calles son un reto con lluvia

I REALLY enjoyed my stay at Turquoise. Diego was very friendly and was available anytime you needed him. My room was clean and comfortable and was a beautiful aesthetic. The pool, and dining area..oh everything was just perfect and calming. Only 5 mins away from the bus terminal for travellers and a lot of walking distance shops around. There is a bar/restaurant literally across if you want to go out for a drink. As my first time in Tulum, the hotel made me want to come back in the future and Turquoise will definitely be my stay in the future.

Good location

Beautiful hotel, loved the huge tub and open shower concept, and all the natural lighting. Great staff, safe area, the breakfast was simple yet fresh and perfect. Good communication from hotel staff. Close to Holistika for yoga, Zamna for the fiesta, and with a scooter you can be to the beach in 15-20 minutes. The restaurant across the way bumps until like 2am some nights but as long as you aren’t a light sleeper or bring your sleep meditations/music you’ll be fine!

This hotel and accommodation where amazing! The breakfast was good and the service was also good. The only thing is the location is a little off, but if you rent a scooter or a bike you can still see a lot of the beauty in Tulum.

Wonderful service. The team is so friendly and helpful. Great rooms and nice breakfast. Can definitely recommend.

The room was spotless, they provided us with towels, shampoo and coffee plus fruit in the morning (except no breakfast made by staff) you have to prepare tour own which was the only down side - also it can get a bit loud at night as the hotel is close to some restaurants/ bars. Other than that i would definitely recommend this place

We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!

Great Location, Friendly staff,Dining, Aesthetic

Super stylisches Hotel Nettes Personal Frühstück war auch ganz gut, gab Früchte, Jogurt, Müsli Milch Kaffee usw. Manchmal war's bisschen leider abends/Nacht da die gegenüberliegende Bar etwas lauter Musik hörte Sonst aber alles super, Empfehlung!

No tv in the room Breakfast was very underwhelming

Everything was fine, rooms could be much better with a wardrobe. No place to hang clothes. And breakfast can be better.

Buena experiencia pero el desayuno es muy malo, de echa en falta un bar también para las tardes en las albercas.