Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 8:00 AM to noon.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet deposit of MXN 1000 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 24 hours before arrival to make arrangements.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the property in advance.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The property is located a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park. It is approximately 4.7 miles from Playa del Carmen Main Beach and 3.5 miles from the Ferry to Cozumel.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is available seasonally.

What are the policies for guests staying with children?

Children 10 years old and younger stay free when occupying the parent or guardian's room using existing bedding. However, children may not be eligible for complimentary breakfast.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests should contact the property directly for confirmation and any associated costs.

Casa Kaoba Hotel & Suites in Playa del Carmen

Average nightly price at Casa Kaoba Hotel & Suites by month, last 12 months (USD)
Month	Average price
January	US$48
February	US$50
March	US$37
April	US$32
May	US$32
June	US$31
July	US$36
August	US$36
September	US$41
October	US$30
November	US$34
December	US$46

What guests think

At Casa Kaoba Hotel & Suites, travellers highlight spacious family-friendly suites, a large pool, and helpful staff, with strong value especially for visiting nearby Xcaret parks; the setting is quiet but outside central Playa del Carmen and easier by car.

However, reviews frequently mention inconsistent cleanliness and upkeep, including musty odors, pests, worn furnishings, and occasional water or hot‑water outages. Breakfast and the on‑site restaurant are commonly described as limited or bland, with slow or uneven service. Overall, expect spacious value stays near the parks, but plan for basic dining and variable maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the large pool and garden areas, but maintenance is inconsistent; several mention murky water, leaves, or out‑of‑service/cold jacuzzis. Parking is available and the property is pet friendly.

Related guest reviews

10

Erika

18 May 2025

·

Stayed 3 nights

Solo sugeriría limpiar mas seguido la alberca, todo lo demas estuvo super, muchas gracias

10

Fabiola

24 Jun 2023

·

Simple hotel close enough to Xcaret and Xenses. Kitchen and half bathroom down stairs and bedroom with full bathroom upstairs. Bed I stayed at was hard. Big swimming pool but dirty. You need to take u turns to get there, on busy highway.

10

agueda

12 Apr 2023

·

Stayed 3 nights

A pie de carretera, y tranquilo el interior, servicio del establecimiento de calidad, amplia las habitaciones alberca grande estacionamiento, restaurante comida muy buena precio muy bien, tiendita con snacks a buen precio, personal atento en General excelente mi experiencia

8

Luis

18 Mar 2025

·

Stayed 1 night

I like that they are pet friendly, and have a quiet and lovely place.

6

VANIA

30 Dec 2025

·

Stayed 2 nights

Estacionamento acessível , boa conectividade com as estradas , longe da cidade . O prédio precisa de cuidado, limpeza e manutenção. Nosso quarto não foi limpo, e no café faltaram duas opções que estavam previstas no menu . A piscina estava com muitas folhas , bem como toda a área comum. Os corredores dos quartos não eram varridos .

2

Silvia

3 May 2023

·

Stayed 3 nights

This hotel is not in the town of playa Del Carmen it’s a little ways out, you need a vehicle or a taxi to get to town. The girl at the front desk was not friendly at all, and seemed annoyed every time I asked her a question, the pool water seemed murky, and the hotel is also on a really busy main road so you can hear all the traffic while you’re at the pool. The restaurant staff were friendly however the food was not the greatest our hamburgers were under cooked, and since we were not close to any other restaurants we had no choice but to get food at the hotel. We were going to stay 3 days, but only lasted a few hours. I cannot rate the rooms as I did not see them, we were travelling with 3 kids who were tired, but the girl at the front desk said we couldn’t check in early so we had to wait around there for 4 hours, but that is completely my fault it’s standard that check in is at 3 pm for any hotel but also most hotels make an effort to do an early check in. I am a frequent traveller and had never experienced such horrible customer service.

4

Irv

2 Aug 2025

·

Stayed 2 nights

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

6

Buddy

15 Jan 2024

·

Stayed 2 nights

Liked pet friendly. Didn’t like double beds when I booked queen beds. Very cramped. Hotel did not appear full but no room upgrade and room was directly across from the pool and restaurant making it rather noisy. Hot tub not working.

10

Nely

25 Jan 2025

·

Stayed 2 nights

Great for the value. If you’re looking for a budget friendly stay that’s still nice, this is your place. The staff was friendly, the property is visibly older, but well kept. My only complaint is that the beds are stiff and uncomfortable, but for the value, it’s expected. They had 2 small private jacuzzis in the pool area that you can reserve, so that was a nice Surprise. Also, a small breakfast is included! Again, really great for the value.

8

Jonathan

28 Jun 2025

·

Stayed 2 nights

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: while some rooms are fine, many report musty odors, stained bedding, pests (scorpions, cockroaches, ants), and poorly cleaned pools or corridors. Housekeeping runs every 2–3 days and can feel insufficient.

Related guest reviews

4

Milady

24 Jul 2025

·

Stayed 4 nights

They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay

2

Maria

6 Nov 2025

·

Stayed 2 nights

This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.

2

Pedro

30 Sept 2025

·

Stayed 4 nights

Quarto com cheiro de mofo, aranha gigante logo na porta de entrada, sujeira generalizada

2

Damaris florencia Velasco

17 Nov 2025

·

Stayed 6 nights

Sucio, olor a humedad, la chapa de la puerta no servía, camas duras Nada que ver con las imágenes Pagué recervacion una semana al llegar al hotel me salí y perdí ese dinero el olor a humedad era terrible

4

Irv

2 Aug 2025

·

Stayed 2 nights

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

2

Vanessa

7 Jul 2025

·

Stayed 2 nights

Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.

6

Jacqueline A

20 Nov 2025

·

Stayed 1 night

The front desk crew was very kind but the room upon entering we found a GIANT live scorpion and a few large cockroaches, the kids weren’t able to get comfortable after that so we left shortly thereafter. The hotel has so much potential just needs a little TLC in cleaning and upkeep (pest control) the rooms were huge and lots of space, but overall upkeep was iffy and lacking. We would have stayed if the scorpion situation hadn’t happened. The staff was great, and I know we’re in a jungle but try convincing a 3 year old who’s overtired that there’s only those 3 giant bugs in her room and it’s fine to go to sleep.

2

VIVIANA JARQUIN

31 Mar 2024

·

Stayed 5 nights

Decidí calificar para que otras personas conozcan mi mala experiencia. Durante la estancia encontramos alacranes grandes, cucarachas y chinches. Íbamos con niños, lo cual nos dio temor estar así. El primer día dijeron que fumigarían y limpiarían a detalle la habitación, cuando llegamos en la noche encontramos las camas sin tender y las cucarachas en el mismo lugar. Siguieron apareciendo alacranes. Se disculparon y ofrecieron enmendar la situación pero la situación no mejoró. Es una lástima porque el hotel en si es bonito y la habitación amplia. Ojalá que gerencia sea más consciente y tome con responsabilidad el mantener mayor seguridad y limpieza en las habitaciones. Por mi mala experiencia no volvería a reservar en este lugar.

4

Claudia

30 Apr 2025

·

Stayed 2 nights

Hotel muy deteriorado, baño con regadera oxidada, camas no cómodas, no hay servicio de limpieza (o por lo menos en mi habitación no la hubo) y lo peor, el desayuno incluído, de muy mal aspecto y sabor de regular para abajo... Definitivamente no vuelvo a quedarme en el lugar.... 😔 Único rescatable la chica de recepción, una super jovencita q nos recibió a la llegada

4

Victor

27 Jan 2026

·

Stayed 1 night

LA HABITACION MUY DESCUIDADA Y SUCIA, HABIA ALACRANES SALIENDO DE LA HABITACION

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and family friendly, often with kitchens or duplex layouts; some find beds firm. Recurring issues include weak or noisy air conditioning, unreliable Wi‑Fi/TV, plumbing problems, and some in‑room jacuzzis not working.

Related guest reviews

6

Janet

27 Apr 2025

·

Stayed 7 nights

Likes: Spacious w/ 3 bdrms and 3 bathrooms so a family of 4 could have some time to ourselves, great full kitchen, comfy beds, quiet, easy access to drive, wonderful staff, amazing pool and TV's in every room. Dislikes: Water pressure in one of the bathrooms was poor so it was not usable even after we fixed it a few times. Internet connection was off and on and better in some rooms than others, we weren't able to watch TV in the main bedroom, and a few of the remote controls did not have a volume button; there was a few insects we had to kill, ants galore in the kitchen. Lastly, we could not use the pool in the room since it was rusting, old bandaid found in it and we could see film build-up on the top of the pool. Thank you Casa Kaoba for having us.

8

Dora

16 May 2023

·

Stayed 5 nights

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

8

Rosario

30 Jul 2023

·

Stayed 3 nights

It’s a nice hotel but the beds are small for a suite

4

TIAN

11 Apr 2024

·

Stayed 2 nights

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I\'m not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I\'m really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won\'t open until you tried really hard. It\'s a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it\'s a psychology thing, it\'s frustrated. We can\'t change room because full occupancy. It\'s horrible since the door auto-lock, you really don\'t have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don\'t have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

6

Krista

2 Feb 2025

·

Stayed 1 night

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

10

Claudia

19 Apr 2025

·

Stayed 1 night

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

8

Bharat

11 Apr 2024

·

Stayed 1 night

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

10

Mayra

19 Feb 2025

·

Stayed 4 nights

The room was more than i expected very large and comfortable. There was no access to the rooms from anywhere but the lobby and parking was far so if I needed something from my vehicle I had to walk a fair quarter mile.

10

Aminta E

21 Dec 2023

·

Stayed 1 night

It was better than expected, it has everything you can possibly need, rooms are super specious, 2 bathrooms, a mini kitchen and a specious living room with a couch, front desk service was outstanding, they explained every single detail, someone will help you with your bags, pool was very nice and comes with free breakfast (super good buffet type and friendly staff).

8

Jonathan

28 Jun 2025

·

Stayed 2 nights

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

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AI-generated summary based on recent guest reviews

Service

Many praise friendly and helpful staff, but service can be inconsistent with slow or unhelpful reception, delays at check‑in, and poor follow‑through on requests or refunds.

Related guest reviews

2

José Luis

20 Sept 2025

·

Stayed 3 nights

Las habitaciones huelen muy mal, al aire acondicionado le falta servicio de limpieza, la verdad no es nada recomendable, un familiar le afecto el ambiente y solicite el reembolso para irme a otro Hotel y el gerente extranjero grotescamente comentó que no hacía reembolsos porque las políticas del hotel las ponía el NADA RECOMENDABLE ESE HOTEL

2

Jorge

21 Jul 2025

·

Stayed 2 nights

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.

4

Maribel

21 Jun 2024

·

Stayed 2 nights

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

8

daniel

30 Apr 2024

·

Stayed 1 night

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

10

Bob

14 Nov 2025

·

Stayed 1 night

Courteous staff. Helpful for English speakers. And breakfast, too!

4

arturo iram

29 Jan 2023

·

Stayed 1 night

El servio de check in fue pésimo , tenia dos reservas 2 suites presidenciales y llegamos antes de las 2 esperamos a las 3 que es la hora indicada para el check in y el servicio de check in me dieron una habitación hasta las 4 pm y las camas sin vestir a mdio limpiar y la segunda habitación me la dieron hasta las 6 pm increoble y aparte me están cobrando lo de un check out que yo requerí pero por su mala atención deberían de justificarla pero bueno lo pagaré como cliente cumplire y ademas el ínternet no funciona esta pésima la señal el jacuzzi de las habitaciones no funciona los yets

10

Jose

28 May 2025

·

Stayed 1 night

Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.

10

Manuel

2 Dec 2024

·

Stayed 3 nights

Great check in staff very knowledgeable and friendly very professional.

4

Javier

11 Nov 2025

·

Stayed 3 nights

Bad service, poor amenities and the breakfast was awful.

2

Quentin

13 Jan 2025

·

Stayed 1 night

No communication from front desk.

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AI-generated summary based on recent guest reviews

Location

Best for visiting Xcaret parks; the hotel sits along Highway 307 outside central Playa del Carmen, so a car or taxi is usually needed. It feels quiet inside, though some note traffic noise around the pool.

Related guest reviews

8

Dora

16 May 2023

·

Stayed 5 nights

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

10

Alan Mercado

30 Jul 2025

·

Stayed 2 nights

Antes era un motel "Chocolate", está afuera de la ciudad y no pasa el colectivo, hay que caminar bastante para llegar a la parada del camión. La propiedad está muy bien distribuida, tiene una alberca bastante grande, todo es muy limpio y bonito, solo la ubicación es la que no es agradable

10

Rocio

21 Jul 2025

·

Stayed 3 nights

Excelente ubicación para todos los parques

10

Denise

5 Jan 2025

·

Stayed 10 nights

Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.

6

Krista

2 Feb 2025

·

Stayed 1 night

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

8

Viridiana Rodriguez

5 Mar 2025

·

Stayed 7 nights

Close to parks. Safe location.

10

Claudia

19 Apr 2025

·

Stayed 1 night

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

8

Luisa

28 Nov 2024

·

Stayed 5 nights

If your going to visit xcaret parks location is perfect!! main plaza for shopping 15 min in a vehicle !! …. Breakfast starts at 8 am . Pet friendly !

8

MARIA A

12 Jun 2023

·

Stayed 3 nights

It's a nice quiet area. Very close to Xcaret and Xplor. Pool is very nice and opened until 12 staff was nice too!

8

Thomas

27 Apr 2025

·

Stayed 3 nights

Nice rooms/suite. Always Need a car o get anywhere. Beach Not reachable by foot or bicycle.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant quality vary: many find it basic, repetitive, or bland with slow service, though some say it’s fine. Service starts at 8 a.m., and menu items are sometimes unavailable.

Related guest reviews

6

DALILA

18 Aug 2025

·

Stayed 2 nights

Muy decepcionante esta visita, el desayuno de nuestra visita 2024, el cual consistió en desayuno bufete, variado y sustancioso el cual , dejó unas expectativas altas. Por este motivo reservamos nuevamente. Tristemente la atención, alimento muy feos sin sabor, además de mínimo. Es decir ni mis hijas menores, quedaron satisfechas con la porción raquítica e insípida que les dieron (no hubo fotos por lo triste, que había para mostrar)

8

José Alberto

22 Sept 2025

·

Stayed 2 nights

Habitacion amplia, limpia, excelente. Personal muy amable y atentos. Cuenta con estacionamiento y su alberca esta muy bonita. Lo unico que falta plr mejorar es el servicio de restaurante, comida c poco sabor y falta de complementos, salsas, etc.

8

jacques

21 May 2025

·

Stayed 2 nights

Deberían de mejorar las opciones del desayuno

8

Veronica

15 Feb 2023

·

Stayed 4 nights

It felt like we were in a resort. The two floor suite was comfortable. Didn’t like not having internet or English caption. The pool was big but the tree over it should be cut so it doesn’t dirty the pool as much. The breakfast option should have more variety.

8

Susan D

21 Apr 2023

·

Stayed 4 nights

People were great! Breakfast was not great. Room was good.

6

Blanca A

13 Aug 2025

·

Stayed 6 nights

Food service is not good and

6

Zuleyhm

30 Dec 2025

·

Stayed 1 night

Amenities were scarce and the breakfast was too.

8

Daphne

27 Aug 2024

·

Stayed 4 nights

Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.

4

Javier

11 Nov 2025

·

Stayed 3 nights

Bad service, poor amenities and the breakfast was awful.

8

Debra

29 Nov 2025

·

Stayed 1 night

I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $37	19 $36	20 $37	21 $37	22 $36	23 $36	24 $37
25 $29	26 $37	27 $37	28 $41	29 $37	30 $43	31 $43

Su	Mo	Tu	We	Th	Fr	Sa
1 $42	2 $43	3 $42	4 $38	5 $39	6 $39	7 $39
8 $39	9 $41	10 $39	11 $39	12 $39	13 $39	14 $39
15 $45	16 $39	17 $39	18 $39	19 $39	20 $39	21 $39
22 $41	23 $41	24 $41	25 $39	26 $41	27 $39	28 $41
29 $41	30 $40

Casa Kaoba Hotel & Suites

Prices for Casa Kaoba Hotel & Suites

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Junior Suite

Standard Double Room, Balcony

Suite

Presidential Suite

Standard Room

Guest reviews of Casa Kaoba Hotel & Suites

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Casa Kaoba Hotel & Suites

Prices for upcoming dates