The Yucatan Playa del Carmen, Tapestry Collection by Hilton
US$86
/ night
Avg. for October
Prices for The Yucatan Playa del Carmen, Tapestry Collection by Hilton
Select dates to see prices and availability
US$86
/ night
Avg. for October
Monthly average prices
Nightly prices at The Yucatan Playa del Carmen, Tapestry Collection by Hilton average US$86 in the cheapest month (October) and US$141 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$141 |
| February | US$127 |
| March | US$115 |
| April | US$117 |
| May | US$113 |
| June | US$108 |
| July | US$104 |
| August | US$107 |
| October | US$86 |
| November | US$107 |
| December | US$138 |
J
F
M
A
M
J
J
A
Oct · US$86
O
N
D
Most expensive: January (~US$141)
Cheapest: October (~US$86)
About this property
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Amenities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and ATM/banking services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Dining
Enjoy a meal at El Mural or snacks in the resort's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 60 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
With a stay at The Yucatan Playa del Carmen, Tapestry Collection by Hilton in Playa del Carmen (Gonzalo Guerrero), you'll be steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. This luxury resort is 0.2 mi (0.4 km) from Mamitas Beach and 6.8 mi (11 km) from Xcaret Eco Theme Park.
What's nearby
Quinta Avenida(0.1 Miles)
Mario Villanueva Madrid(0.1 Miles)
Super Chedraui Selecto Avenida 10(0.2 Miles)
Mamitas Beach(0.2 Miles)
Playa del Carmen Main Beach(0.2 Miles)
Quinta Alegría Shopping Mall(0.3 Miles)
Calle Corazón(0.5 Miles)
Pier Navega(0.5 Miles)
Calle 12(0.5 Miles)
Playa del Carmen Lighthouse(0.6 Miles)
Nuestra Senora del Carmen Catholic Church(0.6 Miles)
Frida Kahlo Museum(0.7 Miles)
3D Museum of Wonders(0.7 Miles)
Riviera Gran Casino(0.7 Miles)
Coco Beach(0.7 Miles)
Cozumel Intl. Airport (CZM)(21.7 Miles)
Cancun Intl. Airport (CUN)(34.5 Miles)
Tulum Intl. Airport (TQO)(66 Miles)
Elevator/Lift
Valet parking
Multilingual staff
Garden
Golf course (nearby)
Windsurfing
Location
Avenida 1 Norte, entre 30 y 32, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Quinta Avenida (0.1 Miles)
Mario Villanueva Madrid (0.1 Miles)
Super Chedraui Selecto Avenida 10 (0.2 Miles)
Mamitas Beach (0.2 Miles)
Playa del Carmen Main Beach (0.2 Miles)
Quinta Alegría Shopping Mall (0.3 Miles)
Room options
7
Superior Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
5
Junior Suite, 1 King Bed
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
2
Superior Room, 1 King Bed, Mobility Accessible (Roll-In Shower)
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
8
Superior Room, 2 Queen Beds
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
10
Suite, 1 King Bed with Sofa Bed
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)Private Spa TubRooftop Private Spa Tub
2
Premium Room, 1 King Bed, Corner
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of The Yucatan Playa del Carmen, Tapestry Collection by Hilton
8.2
Very good
Based on 479 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews of The Yucatan Playa del Carmen, Tapestry Collection by Hilton, travelers praise welcoming staff, a central location near Fifth Avenue and the beach, and the rooftop pool, while noting nightlife noise and occasional maintenance issues.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Across reviews of The Yucatan Playa del Carmen, Tapestry Collection by Hilton, travelers praise welcoming staff, a central location near Fifth Avenue and the beach, and the rooftop pool, while noting nightlife noise and occasional maintenance issues.
Food is often tasty and good value, but menus are limited and service can be slow, with few venues open at once. Rooms are generally spacious and comfortable, though some guests experienced dated features and issues with AC, plumbing or keycards. Expect a small, city-center boutique stay focused on convenience and friendly service rather than a full-scale beachfront resort.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Rooftop pool is a highlight, but facilities are small with limited on-site amenities; the gym is small and has had AC issues. Not beachfront, and nearby beach chairs or bathrooms typically cost extra.
Related guest reviews
10
Andres
3 Aug 2025
·
Stayed 4 nights
Amazing stay close to everything beautiful rooftop pool
Amazing stay close to everything beautiful rooftop pool
10
Francesca Tucker
29 Jun 2025
·
Stayed 7 nights
Staff was excellent. Very safe. Very convenient to shops and restaurants. Get proximity to everything.. tour arrangements were very easy to make. Everyone was friendly. Clean and roof top pool was great plus air conditioned small gym wirh restrooms. Because its next to the main shops and restaurants lots of music can be heard at night from the local restaurants and bars. Otherwise excellent olace to stay. Bes is super comfortable. Greatshower olus small fridge and major tv stations
Staff was excellent. Very safe. Very convenient to shops and restaurants. Get proximity to everything.. tour arrangements were very easy to make. Everyone was friendly. Clean and roof top pool was great plus air conditioned small gym wirh restrooms. Because its next to the main shops and restaurants lots of music can be heard at night from the local restaurants and bars. Otherwise excellent olace to stay. Bes is super comfortable. Greatshower olus small fridge and major tv stations
6
Ida
16 Jan 2026
·
Stayed 4 nights
Great staff and service, but amenities could be of higher standard. Breakfast was not great, the gym did not have AC etc. But worst of all was the noice from 5th avenue. We were on the 4th floor but still could not sleep due to high music outside. We asked to change rooms which they were kind to do. However in the new room we were woken up at 3 in the morning because the started renovations of a room next door. I think that is unacceptable at that hour. We went down to the reception and they stopped, but still. With a basic sense of service you should know not to start drilling in the middle of the night.
Great staff and service, but amenities could be of higher standard. Breakfast was not great, the gym did not have AC etc. But worst of all was the noice from 5th avenue. We were on the 4th floor but still could not sleep due to high music outside. We asked to change rooms which they were kind to do. However in the new room we were woken up at 3 in the morning because the started renovations of a room next door. I think that is unacceptable at that hour. We went down to the reception and they stopped, but still. With a basic sense of service you should know not to start drilling in the middle of the night.
10
Nash
12 Apr 2024
·
Stayed 7 nights
Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.
Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.
8
Sandra
28 Aug 2023
·
Stayed 5 nights
Great hotel. Had a problem with the room smelling like mold. We complained twice and then they shut down all the air conditioning to the hotel to clean up the system. The room smelled better after that. Not a lot of choices for food at the hotel. The choice that they had were prepared well. There is a Japanese restaurant that you had to make reservations to eat. They are only open 3-4 nights. The hotel was centrally located with a short walk to the beach and the shopping area. The shopping area was directly behind the hotel. The rooftop was awesome. The pool was great. Since it was a small hotel it wasn’t crowded which was nice. All the staff were super nice!! I would return to this hotel.
Great hotel. Had a problem with the room smelling like mold. We complained twice and then they shut down all the air conditioning to the hotel to clean up the system. The room smelled better after that. Not a lot of choices for food at the hotel. The choice that they had were prepared well. There is a Japanese restaurant that you had to make reservations to eat. They are only open 3-4 nights. The hotel was centrally located with a short walk to the beach and the shopping area. The shopping area was directly behind the hotel. The rooftop was awesome. The pool was great. Since it was a small hotel it wasn’t crowded which was nice. All the staff were super nice!! I would return to this hotel.
10
Laura
20 Aug 2025
·
Stayed 5 nights
The rooftop pool is gorgeous!
The rooftop pool is gorgeous!
8
Richard
14 Oct 2025
·
Stayed 4 nights
The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.
The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.
10
TyRee Monet
6 Jul 2024
·
Stayed 3 nights
This was a great adults only Resort the property is small. It includes a rooftop pool 24 hour coffee and tea with cakes and fruits Coca-Cola and water in a small fridge. lunch dinner and breakfast is served à la cart from a menu. Drinks are available from one bar at the rooftop, breakfast is served downstairs in the lobby. Dinner and brunch is served upstairs on the rooftop. The property does not have a lot of amenities, but it was great for my stay. The only thing that I did not like about the property is that my role smell a little like mildew/sewage. Didn’t complain I was not sure if that was the scent of Mexico or the hotel. Plus, I travel from a different hotel called Ocean Zen, which was her horrible so this was on earth compared to what I previously left. The beach is like a five minute walk away, but the location of the beach was horrible. It also smelled like sewage and mildew at the beach. Probably nothing any American will want to get in.
This was a great adults only Resort the property is small. It includes a rooftop pool 24 hour coffee and tea with cakes and fruits Coca-Cola and water in a small fridge. lunch dinner and breakfast is served à la cart from a menu. Drinks are available from one bar at the rooftop, breakfast is served downstairs in the lobby. Dinner and brunch is served upstairs on the rooftop. The property does not have a lot of amenities, but it was great for my stay. The only thing that I did not like about the property is that my role smell a little like mildew/sewage. Didn’t complain I was not sure if that was the scent of Mexico or the hotel. Plus, I travel from a different hotel called Ocean Zen, which was her horrible so this was on earth compared to what I previously left. The beach is like a five minute walk away, but the location of the beach was horrible. It also smelled like sewage and mildew at the beach. Probably nothing any American will want to get in.
10
Ariel
21 Jul 2024
·
Stayed 3 nights
How close it was to the shopping area! But I didn’t like how small the gym was.
How close it was to the shopping area! But I didn’t like how small the gym was.
8
Madison
17 Jun 2023
·
Stayed 5 nights
The staff here are amazing. It is a smaller hotel in the middle of town; you can walk to all shopping and restaurants if you want. The pool is small and the food is ok and small portions are given. The public beach is walking distance and super nice, but if you want a chair or cabana you have to pay a price for the day. For $75 a person per day you can get access to the other Hilton down the street that has way better pools and cabanas on the beach but that part of the beach is rocky and unswimmable. Overall it was a good stay but for the price I was hoping for better food, a beach and more amenities.
The staff here are amazing. It is a smaller hotel in the middle of town; you can walk to all shopping and restaurants if you want. The pool is small and the food is ok and small portions are given. The public beach is walking distance and super nice, but if you want a chair or cabana you have to pay a price for the day. For $75 a person per day you can get access to the other Hilton down the street that has way better pools and cabanas on the beach but that part of the beach is rocky and unswimmable. Overall it was a good stay but for the price I was hoping for better food, a beach and more amenities.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the hotel and rooms very clean with strong housekeeping, but others reported musty odors, pests, or stained linens.
Related guest reviews
10
Clayton
5 Feb 2024
·
Stayed 6 nights
Our stay was wonderful. Clean, friendly staff, easy access to the beach and shopping, good variety of food at the resort and many restaurants close by.
Our stay was wonderful. Clean, friendly staff, easy access to the beach and shopping, good variety of food at the resort and many restaurants close by.
10
matthieu
23 Nov 2025
·
Stayed 9 nights
Tout était Niquel! RAS Lit confortable, chambre bien insonorisée! Très bel hôtel! Propreté remarquable! L’accès sur la Quinta directement de l’hôtel est vraiment appréciable et surtout loi du vacarme
Tout était Niquel! RAS Lit confortable, chambre bien insonorisée! Très bel hôtel! Propreté remarquable! L’accès sur la Quinta directement de l’hôtel est vraiment appréciable et surtout loi du vacarme
4
Briona
7 Dec 2022
·
Stayed 19,332 nights
I ended up checking out early. It has a centralized location for night life and is a few blocks from a public beach, but the scenery was disappointing. The staff members were nice, but the amenities were lacking. The restaurants had limited hours and items. The food wasn’t good and my room had ants.
I ended up checking out early. It has a centralized location for night life and is a few blocks from a public beach, but the scenery was disappointing. The staff members were nice, but the amenities were lacking. The restaurants had limited hours and items. The food wasn’t good and my room had ants.
4
Moses
27 Dec 2024
·
Stayed 5 nights
Roaches seen in our room. Food options and restaurants were very limited and repetitive. Guest services wasn’t very helpful.
Roaches seen in our room. Food options and restaurants were very limited and repetitive. Guest services wasn’t very helpful.
10
Janice
23 Nov 2024
·
Stayed 3 nights
The property was very clean. Welcoming staff. It was overall a wonderful resort.
The property was very clean. Welcoming staff. It was overall a wonderful resort.
4
Judith
30 Jan 2024
·
Stayed 4 nights
Staff was friendly. Upon arrival the room was in need of maintenance. Smell of mold needed to use my inhaler. I had to get the AC cleaned and even with that when turning in the heat on a smell of mold came through the unit. The sink was clogged, the refrigerator would not get cold. All inclusive I don’t think so too many schedules to keep up with. Or you end up buying food outside of the hotel. The romantic dinner was not worth the price!! Food very average lobster over cooked dry and steak aswell portion was small. No roof top heaters it was cold and uncomfortable as they don’t have any indoor dinning in options. Desert tasted curded like it was no good like a freezer burn taste. The 24 snack area had a small fridge that made the food taste bad and seem stale. They were low on water most the time. The room service is also on a time schedule. Breakfast was slow. I expected more from the Hilton guess not!!!!
Staff was friendly. Upon arrival the room was in need of maintenance. Smell of mold needed to use my inhaler. I had to get the AC cleaned and even with that when turning in the heat on a smell of mold came through the unit. The sink was clogged, the refrigerator would not get cold. All inclusive I don’t think so too many schedules to keep up with. Or you end up buying food outside of the hotel. The romantic dinner was not worth the price!! Food very average lobster over cooked dry and steak aswell portion was small. No roof top heaters it was cold and uncomfortable as they don’t have any indoor dinning in options. Desert tasted curded like it was no good like a freezer burn taste. The 24 snack area had a small fridge that made the food taste bad and seem stale. They were low on water most the time. The room service is also on a time schedule. Breakfast was slow. I expected more from the Hilton guess not!!!!
10
Keri
6 Jul 2024
·
Stayed 6 nights
I came to playa de Carmen to have dental treatment so not a vacation. Booked a suite knowing I will be spending some time in our room. The room was large and airy and had everything we needed. The day of the surgery I had got blood on the towels. Housekeeping reported this to the manager who came up to see me. She was lovely and asked if there was anything the hotel could get me from soup to a dr. Even though I couldn’t eat my husband had room service and it was all good quality food. I will definitely return when I have to go back in January.
I came to playa de Carmen to have dental treatment so not a vacation. Booked a suite knowing I will be spending some time in our room. The room was large and airy and had everything we needed. The day of the surgery I had got blood on the towels. Housekeeping reported this to the manager who came up to see me. She was lovely and asked if there was anything the hotel could get me from soup to a dr. Even though I couldn’t eat my husband had room service and it was all good quality food. I will definitely return when I have to go back in January.
10
Lane
16 Mar 2024
·
Stayed 6 nights
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
10
Matheus
30 Oct 2025
·
Stayed 3 nights
Otimo Hotel, limpo, organizado, proximo de tudo, e o atendimento muito bom! recomendo e voltaria.
Otimo Hotel, limpo, organizado, proximo de tudo, e o atendimento muito bom! recomendo e voltaria.
6
Christine
27 Nov 2024
·
Stayed 3 nights
The toilets had very low pressure. You had to flush once wait for five minutes for it to fill again to flush again. Our pillowcases had dry blood on them. I felt the linens were old and needed to be replaced. Our bed was very soft. I think the mattress needs to be replaced. There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup? Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast. The stuff were very friendly. The management wasn’t that great.
The toilets had very low pressure. You had to flush once wait for five minutes for it to fill again to flush again. Our pillowcases had dry blood on them. I felt the linens were old and needed to be replaced. Our bed was very soft. I think the mattress needs to be replaced. There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup? Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast. The stuff were very friendly. The management wasn’t that great.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable with good beds and showers, but several guests faced late-night street noise from Fifth Avenue and occasional AC, plumbing, or door/key issues.
Related guest reviews
10
Susannah S
3 Mar 2024
·
Stayed 4 nights
Lovely property conveniently located (5 minute walk from the beach). Excellent staff. The hotel could use some upgrades (worn window drapes, sputtering taps, etc.). The a la carte menu is delicious and offers lots of variety for a few days (less than a week). The snack bar had lots of fresh guava that we enjoyed daily. The noise at night is great music but may be disturbing to some.
Lovely property conveniently located (5 minute walk from the beach). Excellent staff. The hotel could use some upgrades (worn window drapes, sputtering taps, etc.). The a la carte menu is delicious and offers lots of variety for a few days (less than a week). The snack bar had lots of fresh guava that we enjoyed daily. The noise at night is great music but may be disturbing to some.
6
Ida
16 Jan 2026
·
Stayed 4 nights
Great staff and service, but amenities could be of higher standard. Breakfast was not great, the gym did not have AC etc. But worst of all was the noice from 5th avenue. We were on the 4th floor but still could not sleep due to high music outside. We asked to change rooms which they were kind to do. However in the new room we were woken up at 3 in the morning because the started renovations of a room next door. I think that is unacceptable at that hour. We went down to the reception and they stopped, but still. With a basic sense of service you should know not to start drilling in the middle of the night.
Great staff and service, but amenities could be of higher standard. Breakfast was not great, the gym did not have AC etc. But worst of all was the noice from 5th avenue. We were on the 4th floor but still could not sleep due to high music outside. We asked to change rooms which they were kind to do. However in the new room we were woken up at 3 in the morning because the started renovations of a room next door. I think that is unacceptable at that hour. We went down to the reception and they stopped, but still. With a basic sense of service you should know not to start drilling in the middle of the night.
6
cat
27 Feb 2024
·
Stayed 4 nights
The property itself was nice but my room was a little worn down. It was located within a walkable distance from a few different beaches and tons of restaurants and shopping.
The property itself was nice but my room was a little worn down. It was located within a walkable distance from a few different beaches and tons of restaurants and shopping.
8
Naomi
23 Feb 2024
·
Stayed 4 nights
The staff was excellent. The property borders 5th Avenue. Which is a very busy street with a lot of night life. If that is why you are going to Mexico then this property will be excellent for you. However, I did not and therefore did not enjoy very loud music coming from the bars until 2:30 in the morning, which actually seemed to get louder at 1 or 2 am. I am new to travelling to Mexico so I understand that is my lack of awareness, not blaming the hotel but would have been nice if that was presented in the information when making the booking.
The staff was excellent. The property borders 5th Avenue. Which is a very busy street with a lot of night life. If that is why you are going to Mexico then this property will be excellent for you. However, I did not and therefore did not enjoy very loud music coming from the bars until 2:30 in the morning, which actually seemed to get louder at 1 or 2 am. I am new to travelling to Mexico so I understand that is my lack of awareness, not blaming the hotel but would have been nice if that was presented in the information when making the booking.
4
Sara
30 Apr 2022
·
Stayed 5 nights
Unfortunately the music from nearby clubs and bars is so loud at night (up until at least 2am every single night) that it is literally impossible to sleep no matter where the room is located in the hotel (our room was said to be one of the most ‘quiet’ and the noise was so loud it felt like we were in the club). We brought this to the attention of staff and the managers but no one seemed to care at all and all they could tell us was that that is the way it is for being so close to the Quinta Avenida. Obviously no alternative or solution was put forward and we had to essentially accept to have paid to be sleep deprived. Apart from the sleep deprivation, the food was overall good although there wasn’t much variety. Drinks / cocktails not very good so the all inclusive is definitely not worth having. When we asked for a packed lunch to take on our day trip we were given a sandwich and a yoghurt that we could not eat as the staff could not provide a spoon (despite trying to source one for about 15 minutes) - definitely not the standard expected from a Hilton. To sum up - not recommended and will definitely not be back.
Unfortunately the music from nearby clubs and bars is so loud at night (up until at least 2am every single night) that it is literally impossible to sleep no matter where the room is located in the hotel (our room was said to be one of the most ‘quiet’ and the noise was so loud it felt like we were in the club). We brought this to the attention of staff and the managers but no one seemed to care at all and all they could tell us was that that is the way it is for being so close to the Quinta Avenida. Obviously no alternative or solution was put forward and we had to essentially accept to have paid to be sleep deprived. Apart from the sleep deprivation, the food was overall good although there wasn’t much variety. Drinks / cocktails not very good so the all inclusive is definitely not worth having. When we asked for a packed lunch to take on our day trip we were given a sandwich and a yoghurt that we could not eat as the staff could not provide a spoon (despite trying to source one for about 15 minutes) - definitely not the standard expected from a Hilton. To sum up - not recommended and will definitely not be back.
6
cindy
25 Sept 2025
·
Stayed 3 nights
I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
10
Lane
16 Mar 2024
·
Stayed 6 nights
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
2
Modjgan
1 Mar 2023
·
Stayed 5 nights
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
8
Tine
14 Feb 2026
·
Stayed 12 nights
Venligt personale og hyggelig stemning på hotellet. Værelset var fint - skøn seng, lækker bruser og god størrelse.
Venligt personale og hyggelig stemning på hotellet. Værelset var fint - skøn seng, lækker bruser og god størrelse.
8
Ken
22 Feb 2026
·
Stayed 7 nights
Rooms are huge and rain fall shower was amazing. Hotel is showing it’s age. Service was amazing. Breakfast included was worth it. Side door of hotel opens directly on Aviendo 5. Taxi ride from ADO tourists Bus Station is 10 to 15 minutes.
Rooms are huge and rain fall shower was amazing. Hotel is showing it’s age. Service was amazing. Breakfast included was worth it. Side door of hotel opens directly on Aviendo 5. Taxi ride from ADO tourists Bus Station is 10 to 15 minutes.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely praised as welcoming, attentive and helpful, with many going above and beyond; at busy times service can be slow or feel understaffed, and a few guests reported check-in or management missteps.
Related guest reviews
10
Volkan
7 Jul 2025
·
Stayed 3 nights
Staff during our stay were wonderful. Very attentive, polite. They all made our stay very enjoyable.
Staff during our stay were wonderful. Very attentive, polite. They all made our stay very enjoyable.
10
Paula
14 Nov 2024
·
Stayed 6 nights
Service was amazing
Service was amazing
10
BIAN
23 Nov 2024
·
Stayed 6 nights
The services team is excellent by the highest standard. Really appreciated the whole services staff.
The services team is excellent by the highest standard. Really appreciated the whole services staff.
10
Joey
15 Sept 2024
·
Stayed 5 nights
Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)
Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)
8
Ryan
28 Mar 2024
·
Stayed 4 nights
Only complaint was dinner service. They were not prepared for the amount of people but otherwise a great experience overall.
Only complaint was dinner service. They were not prepared for the amount of people but otherwise a great experience overall.
10
Ana
3 Nov 2024
·
Stayed 6 nights
The resort was amazing the staff was so nice and easy to talk to, our waiters were so amazing during breakfast I can’t remember the person at breakfast name but he wears glasses and is so nice he get 5 out of 5 stars also shout out to our waiter for lunch and dinners Erasmo G, he was so cool and always talked to us and made us feel supper comfortable 5 out of 5 for him also are Bartendor for sure got our drinks on point. Definitely recommend this place.
The resort was amazing the staff was so nice and easy to talk to, our waiters were so amazing during breakfast I can’t remember the person at breakfast name but he wears glasses and is so nice he get 5 out of 5 stars also shout out to our waiter for lunch and dinners Erasmo G, he was so cool and always talked to us and made us feel supper comfortable 5 out of 5 for him also are Bartendor for sure got our drinks on point. Definitely recommend this place.
8
Grisel
29 Nov 2024
·
Stayed 7 nights
We liked that is was centrally located! The staff was at times very good and other times not so good but not because they themselves were not trying their best but because at times they seemed short staffed and were not able to do their job efficiently. Overall everyone was kind and professional and tried their best to make us feel cared for. We did not like waiting to long to order our food and to be served our food. The first couple of days we did have to go to the front desk to order more towels. Not enough towels were placed in our room for 2 people.
We liked that is was centrally located! The staff was at times very good and other times not so good but not because they themselves were not trying their best but because at times they seemed short staffed and were not able to do their job efficiently. Overall everyone was kind and professional and tried their best to make us feel cared for. We did not like waiting to long to order our food and to be served our food. The first couple of days we did have to go to the front desk to order more towels. Not enough towels were placed in our room for 2 people.
8
Jonathan
20 Oct 2025
·
Stayed 9 nights
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
2
Modjgan
1 Mar 2023
·
Stayed 5 nights
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
6
Christine
27 Nov 2024
·
Stayed 3 nights
The toilets had very low pressure. You had to flush once wait for five minutes for it to fill again to flush again. Our pillowcases had dry blood on them. I felt the linens were old and needed to be replaced. Our bed was very soft. I think the mattress needs to be replaced. There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup? Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast. The stuff were very friendly. The management wasn’t that great.
The toilets had very low pressure. You had to flush once wait for five minutes for it to fill again to flush again. Our pillowcases had dry blood on them. I felt the linens were old and needed to be replaced. Our bed was very soft. I think the mattress needs to be replaced. There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup? Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast. The stuff were very friendly. The management wasn’t that great.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central and walkable, with direct access to Fifth Avenue and a short walk to the beach, shops and restaurants; the trade-off is loud nightlife noise that can carry into rooms.
Related guest reviews
8
Matthew
29 May 2023
·
Stayed 6 nights
The service and staff were solid all around. The menu selections for the all inclusive were minimal. I do want to say that the advertising for this property was misleading as it was made to seem as if it were beachside, but it was not. The Hilton Playa Del Carmen (3 blocks away) is beachside but you have to pay 75.00 per person per day to use the amenities there. Very disappointing and misleading. It is in credibly noisy as the hotel is located at the center of the shopping/night life district. If you want quiet, book somewhere else.
The service and staff were solid all around. The menu selections for the all inclusive were minimal. I do want to say that the advertising for this property was misleading as it was made to seem as if it were beachside, but it was not. The Hilton Playa Del Carmen (3 blocks away) is beachside but you have to pay 75.00 per person per day to use the amenities there. Very disappointing and misleading. It is in credibly noisy as the hotel is located at the center of the shopping/night life district. If you want quiet, book somewhere else.
10
jessica
17 Sept 2025
·
Stayed 6 nights
I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
10
Nash
12 Apr 2024
·
Stayed 7 nights
Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.
Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.
10
Paula
4 Feb 2024
·
Stayed 7 nights
Nice resort - friendly staff - could use additional umbrellas at the pool - great food but could have a larger selection - loud area to stay in due to proximity to 5th avenue and the other close resorts; however, there is direct access to 5th Avenue, which is also positive!
Nice resort - friendly staff - could use additional umbrellas at the pool - great food but could have a larger selection - loud area to stay in due to proximity to 5th avenue and the other close resorts; however, there is direct access to 5th Avenue, which is also positive!
8
Naomi
23 Feb 2024
·
Stayed 4 nights
The staff was excellent. The property borders 5th Avenue. Which is a very busy street with a lot of night life. If that is why you are going to Mexico then this property will be excellent for you. However, I did not and therefore did not enjoy very loud music coming from the bars until 2:30 in the morning, which actually seemed to get louder at 1 or 2 am. I am new to travelling to Mexico so I understand that is my lack of awareness, not blaming the hotel but would have been nice if that was presented in the information when making the booking.
The staff was excellent. The property borders 5th Avenue. Which is a very busy street with a lot of night life. If that is why you are going to Mexico then this property will be excellent for you. However, I did not and therefore did not enjoy very loud music coming from the bars until 2:30 in the morning, which actually seemed to get louder at 1 or 2 am. I am new to travelling to Mexico so I understand that is my lack of awareness, not blaming the hotel but would have been nice if that was presented in the information when making the booking.
10
Mercedes
17 Jul 2025
·
Stayed 1 night
El hotel tiene ubicación excelente , a unos pasos de la 5 AV , si el ruido llega en la noche pero es parte de estar tan cerca 😁
El hotel tiene ubicación excelente , a unos pasos de la 5 AV , si el ruido llega en la noche pero es parte de estar tan cerca 😁
10
Izabella
11 May 2023
·
Stayed 6 nights
Hotel is located just 2 blocks away from Mamita’s Beach and right on famous Fifth Avenue
Hotel is located just 2 blocks away from Mamita’s Beach and right on famous Fifth Avenue
10
Lane
16 Mar 2024
·
Stayed 6 nights
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
8
Biancka
23 Nov 2025
·
Stayed 2 nights
Room was good but I would expect a little more for a hotel that describes their rooms as modern luxury. Great location. Very walkable.
Room was good but I would expect a little more for a hotel that describes their rooms as modern luxury. Great location. Very walkable.
8
Ken
22 Feb 2026
·
Stayed 7 nights
Rooms are huge and rain fall shower was amazing. Hotel is showing it’s age. Service was amazing. Breakfast included was worth it. Side door of hotel opens directly on Aviendo 5. Taxi ride from ADO tourists Bus Station is 10 to 15 minutes.
Rooms are huge and rain fall shower was amazing. Hotel is showing it’s age. Service was amazing. Breakfast included was worth it. Side door of hotel opens directly on Aviendo 5. Taxi ride from ADO tourists Bus Station is 10 to 15 minutes.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Food is often tasty, but menus are limited and repetitive with few venues open at once; meals are mostly a la carte and can be slow when staffing is thin. Drinks are generally basic and late-night options are limited.
Related guest reviews
6
Igor
4 Feb 2025
·
Stayed 4 nights
I recently stayed at a 4-star Hilton hotel chain, and while my experience had many positives, there were also a few disappointments, especially considering the price paid. •Positives: The staff was undoubtedly the highlight of my stay. The reception team was incredibly welcoming and helpful, always ready to assist with a smile. The restaurant and bar staff were equally kind and hardworking, doing their best despite being understaffed. The hotel itself is beautiful, with well-maintained rooms and a comfortable bed—soft, but not overly so, ensuring a good night’s sleep. The location is also fantastic: right on the main street and only a 2-3 minute walk from the beach, making it perfect for both relaxation and convenience. •Negatives: Unfortunately, the service times at both breakfast and dinner were frustratingly long due to a lack of staff. The employees were doing their best (they truly deserve a raise!), but the delays were inevitable. Another major issue was the lack of an indoor dining option. The hotel didn’t seem to be designed with rainy weather in mind. On our first night, because the restaurant was fully outdoors (without any roof), we were advised to order room service. The only other alternative was squeezing in at the bar, which offered minimal coverage from the rain. Additionally, the menu never changed throughout our stay, and there was no buffet option. Every dish had to be ordered individually, which, made things slower. Internet 20Mb down and up, slow.
I recently stayed at a 4-star Hilton hotel chain, and while my experience had many positives, there were also a few disappointments, especially considering the price paid. •Positives: The staff was undoubtedly the highlight of my stay. The reception team was incredibly welcoming and helpful, always ready to assist with a smile. The restaurant and bar staff were equally kind and hardworking, doing their best despite being understaffed. The hotel itself is beautiful, with well-maintained rooms and a comfortable bed—soft, but not overly so, ensuring a good night’s sleep. The location is also fantastic: right on the main street and only a 2-3 minute walk from the beach, making it perfect for both relaxation and convenience. •Negatives: Unfortunately, the service times at both breakfast and dinner were frustratingly long due to a lack of staff. The employees were doing their best (they truly deserve a raise!), but the delays were inevitable. Another major issue was the lack of an indoor dining option. The hotel didn’t seem to be designed with rainy weather in mind. On our first night, because the restaurant was fully outdoors (without any roof), we were advised to order room service. The only other alternative was squeezing in at the bar, which offered minimal coverage from the rain. Additionally, the menu never changed throughout our stay, and there was no buffet option. Every dish had to be ordered individually, which, made things slower. Internet 20Mb down and up, slow.
8
Adrian S
1 Apr 2024
·
Stayed 5 nights
Great property and amazing staff. Could use better water pressure in the rooms, and more options on menu.
Great property and amazing staff. Could use better water pressure in the rooms, and more options on menu.
4
Vanessa
11 Mar 2024
·
Stayed 4 nights
The property was good and clean. The food options were not good at all! For it being an all exclusive your options were limited! Every meal was a sit down meal and you were unable to grab and go! Every time you ordered food you’d wait 1 1/2 hours. Most times if we had plans we had to do it around how long the food would take which a lot of the times it would run into our excursion times! It was not worth paying for the all inclusive part! The liquor was also bottom shelf.
The property was good and clean. The food options were not good at all! For it being an all exclusive your options were limited! Every meal was a sit down meal and you were unable to grab and go! Every time you ordered food you’d wait 1 1/2 hours. Most times if we had plans we had to do it around how long the food would take which a lot of the times it would run into our excursion times! It was not worth paying for the all inclusive part! The liquor was also bottom shelf.
6
Kaylene
1 Nov 2024
·
Stayed 4 nights
For a Hilton we were disappointed. Not really an All Inclusive as they seemed to micro manage the food and did not replace alcohol they ran out of. The staff was nice seems like they are following some poor management and should have better training. Location is great! close to the beach and 5th Ave. Now that I know how it is we would probably stay again make adjustments for the right price!
For a Hilton we were disappointed. Not really an All Inclusive as they seemed to micro manage the food and did not replace alcohol they ran out of. The staff was nice seems like they are following some poor management and should have better training. Location is great! close to the beach and 5th Ave. Now that I know how it is we would probably stay again make adjustments for the right price!
4
Lidyawati
23 Nov 2024
·
Stayed 3 nights
Super disappointed with this hotel thought it’s hilton that I stayed but none other like one star hotel. Luckily the service superb but overall I’m not really recommend this hotel. I never known all inclusive has time limit only can start order liquors after 11 and no more served any foods or drinks after 10 pm. Limited foods,limited alcohols super sad to pay this amount of money for this quality. Was thinking to stay in reef 28 bcoz the name of Hilton. I chose to stay here but see what I deserved. ;(
Super disappointed with this hotel thought it’s hilton that I stayed but none other like one star hotel. Luckily the service superb but overall I’m not really recommend this hotel. I never known all inclusive has time limit only can start order liquors after 11 and no more served any foods or drinks after 10 pm. Limited foods,limited alcohols super sad to pay this amount of money for this quality. Was thinking to stay in reef 28 bcoz the name of Hilton. I chose to stay here but see what I deserved. ;(
8
randy
24 Jul 2023
·
Stayed 4 nights
The resort is beautiful, modern and clean. The staff is friendly and helpful. The location is perfect, close walk to the beach and the main shopping strip. The only down side is the food. Limited choice as there is no buffet and only a fixed menu that does not change daily. Flavour is hit or miss. The guac is always great. The shrimp pasta is great. Breakfast is pretty good too.
The resort is beautiful, modern and clean. The staff is friendly and helpful. The location is perfect, close walk to the beach and the main shopping strip. The only down side is the food. Limited choice as there is no buffet and only a fixed menu that does not change daily. Flavour is hit or miss. The guac is always great. The shrimp pasta is great. Breakfast is pretty good too.
8
Robert A
16 Dec 2024
·
Stayed 8 nights
We had a good stay at Yucatan playa del Carmen. Hotel is a good value for the price. However for those looking for a true all-inclusive vacation I would pay up for a different hotel. Drinks were bottom shelf. Only one restaurant open at a time. Hotel seemed to be understaffed ie taking your drink order then seeing them run room service orders before returning.. food was good. Rooms good size and we hadn't made service daily
We had a good stay at Yucatan playa del Carmen. Hotel is a good value for the price. However for those looking for a true all-inclusive vacation I would pay up for a different hotel. Drinks were bottom shelf. Only one restaurant open at a time. Hotel seemed to be understaffed ie taking your drink order then seeing them run room service orders before returning.. food was good. Rooms good size and we hadn't made service daily
6
Jason
29 Jun 2023
·
Stayed 5 nights
Dining options were very limited
Dining options were very limited
8
Jonathan
20 Oct 2025
·
Stayed 9 nights
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
6
Sai Luk
27 Dec 2024
·
Stayed 4 nights
Essentially, there is only one rooftop restaurant operating in this all-inclusive hotel, every day until 10pm. There is one tiny indoor restaurant but it is open only from Thursday to Sunday, again for a limited period of time only. I was told that room service is available 24 hours a day but actually it is open only until 10pm. So, guests who check in late or come back late from day trips need to rely on the coffee corner for food, unless they go outside. There is a limited supply of small sandwiches kept in a small fridge. There is not any microwave there or in any room. So, you have to eat them cold. The breakfast area could have been cleaner. The rooftop restaurant has other limitations. It can be extremely hot to eat there if it is a sunny day. Or heavy raining can ruin your dinner, which happened to me today. However, the busy rooftop restaurant staff and bartenders are very polite and helpful hard-working people. They deserve a praise and thank-you.
Essentially, there is only one rooftop restaurant operating in this all-inclusive hotel, every day until 10pm. There is one tiny indoor restaurant but it is open only from Thursday to Sunday, again for a limited period of time only. I was told that room service is available 24 hours a day but actually it is open only until 10pm. So, guests who check in late or come back late from day trips need to rely on the coffee corner for food, unless they go outside. There is a limited supply of small sandwiches kept in a small fridge. There is not any microwave there or in any room. So, you have to eat them cold. The breakfast area could have been cleaner. The rooftop restaurant has other limitations. It can be extremely hot to eat there if it is a sunny day. Or heavy raining can ruin your dinner, which happened to me today. However, the busy rooftop restaurant staff and bartenders are very polite and helpful hard-working people. They deserve a praise and thank-you.
Was this helpful?
AI-generated summary based on recent guest reviews
2
Modjgan
1 Mar 2023
·
Stayed 5 nights
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
8
Antoaneta
24 Feb 2023
·
Stayed 9 nights
Hotel is beautiful, very clean and comfortable room, I asked the staff for a quiet room and was given one! Also we arrived early and staff was able to give us our room in about half an hour as they promised!! All the staff we talked to was very pleasant and attentive! We had purchased the extra option to visit Hilton Playa del Carmen, which is very important if you want to have a beach access, more pools, restaurants and bars! Yucatan has only 2 restaurants and although the food is very tasty, it's very repetitive! If you are here for a short getaway is fine, but for longer one you will get tired of the options!
Hotel is beautiful, very clean and comfortable room, I asked the staff for a quiet room and was given one! Also we arrived early and staff was able to give us our room in about half an hour as they promised!! All the staff we talked to was very pleasant and attentive! We had purchased the extra option to visit Hilton Playa del Carmen, which is very important if you want to have a beach access, more pools, restaurants and bars! Yucatan has only 2 restaurants and although the food is very tasty, it's very repetitive! If you are here for a short getaway is fine, but for longer one you will get tired of the options!
10
Claudia Maria
25 Jan 2023
·
Stayed 6 nights
Love how helpful the staff was, everyone was very polite loved the 24 hour coffee station, huevos rancheros, tacos de pescado and picanha were my favorite dishes will definitely come back
Love how helpful the staff was, everyone was very polite loved the 24 hour coffee station, huevos rancheros, tacos de pescado and picanha were my favorite dishes will definitely come back
10
Rachel
4 Mar 2022
·
Stayed 3 nights
Stayed 5 nights. The service is on point the pool on the roof is amazing! The food choices are not a lot but the quality is better & actually the service is better than the big & beautiful Hilton down the street. The service & care makes up for the street noise & lack of restaurants.
Stayed 5 nights. The service is on point the pool on the roof is amazing! The food choices are not a lot but the quality is better & actually the service is better than the big & beautiful Hilton down the street. The service & care makes up for the street noise & lack of restaurants.
2
Allan
13 Feb 2022
·
Stayed 3 nights
First impression was good however the service can be slow, basic amenities you’ll have to ask for and the worse part you’re not allowed to have guest over for even a short visit. You’ll have to pay 60-85 USD at front desk or no visitors at all. This is the weirdest money grab move I’ve seen a hotel do. So if you’re traveling and plan on hooking up this hotel demands a charge (seems like borderline prostitution if you have to pay at front desk before you can have fun in the room you’ve paid for). So you get a room with limited use and complaining to management falls on death ears. Will definitely not stay here again.
First impression was good however the service can be slow, basic amenities you’ll have to ask for and the worse part you’re not allowed to have guest over for even a short visit. You’ll have to pay 60-85 USD at front desk or no visitors at all. This is the weirdest money grab move I’ve seen a hotel do. So if you’re traveling and plan on hooking up this hotel demands a charge (seems like borderline prostitution if you have to pay at front desk before you can have fun in the room you’ve paid for). So you get a room with limited use and complaining to management falls on death ears. Will definitely not stay here again.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Yucatan Playa del Carmen, Tapestry Collection by Hilton
Is parking available at the property?
Yes, free valet parking is available on-site, and there is also covered parking. No reservation is required.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 7:00 AM to 11:30 AM for a fee of approximately MXN 330.0 per person.
Are pets allowed at the property?
Yes, pets are allowed in specific rooms only, with a fee of MXN 500 per pet per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.
Is there an airport shuttle service available?
Yes, a roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer through the property.
What accessibility features does the property offer?
The property has an elevator, step-free entrances, and wheelchair-accessible facilities in public areas. However, it is not fully wheelchair accessible.
Where is the property located in relation to key landmarks?
The property is located in Downtown Playa del Carmen, just steps from Quinta Avenida and 5 minutes from Playa del Carmen Main Beach. It is 0.2 mi from Mamitas Beach and 6.3 mi from Xplor Theme Park.
Does the property have a swimming pool?
Yes, there is an outdoor pool available for guests. Specific operational hours are not provided, but it is part of the recreational amenities offered.
What are the policies for guests staying with children?
Children are not permitted at this adults-only property, and guests must be at least 18 years old to stay.
Have a question?
Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 008-007-007725/2025
- Fee for continental breakfast: approximately MXN 330.0 per person
- Pet fee: MXN 500 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Elevator/Lift
Valet parking
Multilingual staff
Garden
Golf course (nearby)
Windsurfing
General
Breakfast Available (surcharge)
Handrails in Stairways
Smoke-Free Property
Not Wheelchair Accessible
Elevator Access (Wheelchair Accessible)
Services
Elevator/Lift
Multilingual staff
24-Hour Front Desk
ATM/Banking
Proposal/Romance Packages Available
Well-Lit Path to Entrance
Internet
Free wi-fi
Activities
Garden
Golf course (nearby)
Windsurfing
Fitness facilities
Outdoor Entertainment Area
Outdoor Furniture
Pool Sun Loungers
Rooftop Terrace
Parking
Valet parking
Airport Transportation (surcharge)
Parking (Covered)
Parking (Secured)