Holiday Inn Club Vacations The Royal Sands All Inclusive

The resort is nice, two huge pools and access to the beach.

High beach chair and plentiful restaurant reservation availability when we went (off-season when fewer timeshare members were present). Gym was well-equipped, staff was professional and friendly, and the room was very clean and quiet with a mini fridge stocked with beverages. Speaking of beverages, the secondary area pool bar serves fresh coconuts so check them out and stay for amazing nachos. Restaurants and buffet on premises served high quality all inclusive food in general, with world class steakhouses within walkable distance (800m) from entrance. We highly recommend La Madalena where we suggest that you experience the Bone Marrow (Tuetanos) and combine them with Street Tacos, steaks and mixed cocktails for a memorable, authentically Mexican dinner experience that is worth the money.

The property itself was nice the rooms were nice only thing i didnt like was the bars closed early as well as the dinning everything was closed by 10pm bars and food sports bar was open till 11pm.

The rooms and the whole resort are kept spotless. We’ve stayed here before, with and without kids. The pool decks are quiet in the evenings. We enjoy karaoke and they have it a few times a week at their Sidelines Bar. They reserve time for kids to sing too. Good location on the strip. Now for the bad: they no longer change American money for pesos. They take your room card at the restaurants and on the pool decks and hold them until you sign a bill. The servers seemed stretched thin so we were left waiting a number of times for the bill. Which is a $0 bill of course. And our husbands forgot their cards a number of times. Very aggravating.

First time to Mexico for my family of 4 and it was a great trip! We did the all inclusive and the restaurants did not disappoint! The beach was beautiful with stunning blue water. The pools were great with swim up bars. Pool deck activities that were fun for my entire family! Staff were as always friendly and helpful.

Pedro was awesome!!! Food was good. Just wished there was more entertainment.

We stayed in a two bedroom suite and it was incredible. Very clean, spacious, and with stunning views. The resort is beautifully maintained and the grounds are spotless. The pool is a great size and the water park for the kids is a bonus. The pottery by the pool was nice and they always had activities available for both children and adults. The ocean is choppy, which is fun for strong swimmers but not suitable for little ones. The food was excellent and the evening shows were nice. The all inclusive setup is a bit different from other resorts. There are no walk up bars, but many servers come around to take drink orders and even deliver to your room. Service can take a little time, but staff are very friendly and accommodating. It is peaceful, relaxing, and perfect for families looking for a clean, well kept, and comfortable stay.

Awesome pool services!

We enjoyed our stay – the staff was exceptionally friendly, the hotel was spotless, and the facilities were great. However, two things need improvement: 1. Pool Chairs – Guests can reserve chairs with flags, but many claim them early in the morning and leave them unused until the afternoon. When I raised this with security, I was told nothing could be done. 2. Dinner – Breakfast and lunch were excellent, but dinner was frustrating. Restaurant reservations filled up as early as midnight the night before, leaving long waits at the buffet. On “Mexican Night,” there were no kid-friendly options, so our children went to bed hungry. With some changes to the dinner system and pool policy, this could be a perfect vacation spot.

Enjoyed the spa

Very clean and well kept.

Everything was really clean, really neat. The staff was courgeous and helpfull. Recomend for families.

Clean and spacious. Beautiful ocean view. Great outdoor pool

Room was spotless and staff was extremely courteous.

Clean room, kind staff

Very clean and excellent service

Everyone was very polite . The rooms were very clean

The resort is prestigiously clean! I’ve been to many Cancun resorts and this is the cleanest of all. Even the public areas and restrooms are sparkly clean. The food is decent for the resort’s size and the entertainment is fascinating. We had the one bedroom suite with direct walkout to the pool. It is the best view and most convenient access. The room service was effective and served to perfection. They would tell you how long the wait is and never once late. The maids cleaned our dishes and utensils every day too. One downside is that the dinners do get booked out quickly and the buffet can get crowded with some wait time. Nonetheless, all the staff was friendly and the bartender by the pool remembered my drink after the first day. Well maintained resort with well trained crew!

Great beach, clean hotel, friendly staff.

The staff was amazing! Everyone was exceptional! The room and entire property was spotless. Not a piece of trash in sight. I loved this trip with my family! Hopefully will be returning soon

Beds weren’t comfortable, hard mattress. Large resort, great food, friendly staff.

Clean and spacious. Beautiful ocean view. Great outdoor pool

We had a wonderful stay at the Royal Sands! The property is exceptionally clean, with a beautiful and well-maintained beach that was a highlight of our trip. The staff were friendly, welcoming, and always quick to respond to any request. Our suite felt more like a one-bedroom apartment, complete with a full kitchen, which made it perfect for a comfortable, extended stay. The amenities and activities offered were fantastic and kept us entertained throughout. While some parts of the unit are still awaiting full renovation—such as the older fridge and a bathtub with a few rust spots—it didn’t take away from the overall quality of our experience. If those items are renovated or if they have fully renovated suites, we will definitly return to this resort.

The Royal Sands Resort in Cancun boasts one of the cleanest, most beautiful beaches I’ve seen — soft, spotless sand and a stunning ocean view that make it perfect for relaxation. The room layout is ideal for families of four, offering a comfortable, well-maintained space with good separation between the main bedroom and living area. However, our room was next to a malfunctioning service elevator that constantly moved between floors, which became quite disruptive. Dining options were limited — you’ll find something to eat, but the variety and themed experiences common at other all-inclusive resorts were lacking. The kids club staff were friendly, and my children had fun, though activities were basic and didn’t include visits to the aqua park or outdoor play areas, which was disappointing. You’ll also need reservations to attend shows, an unnecessary inconvenience for a family resort. Additionally, the resort still uses physical cards for room keys and towels instead of modern wristbands or digital systems. Finally, keep in mind that this is a timeshare property, so there’s some sales pressure and fewer spontaneous activities than you’d find at a traditional vacation resort. Overall, the beach and cleanliness are truly exceptional, but dining, entertainment, and modernization could be improved.

La habitación doble es excelente, tiene suficientes espacios, dos baños spa lavabos

The resort was very nice and clean. The rooms are dated. The bathroom could definitely use an upgrade. But the staff were very friendly. The kids had a great time at the kids club.

We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable. The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable. The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars. We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time. Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.

WiFi did not work on 4th floor

Room was very spacious for the four of us. The food and service was amazing. The few bad reviews of the food is not true. The food is served fresh, loved how they made the pizza, burger and pasta on the spot! The beach is very pretty as well compared to other areas

Room was clean, view was magnificent,

The overall experience was great. I want to recognize Damion, both Oscars (security and from pool bar), Roberto, Manuel, and Jonathan. They all provided amazing service and were friendly. Thank you! My only complaint is having to switch rooms and felt Andrea from front desk could’ve handled it better. Her tone was not friendly and did not empathize.

I did not like the fact that you have to give them your actual room key every time you order something. If you are at the pool bar you have to give them your key. Then when you are done at the pool bar you have to get it back. Same thing at the restaurants. I had to wait at the restaurant to have my server come back at the end of my meal with my room key. I want to be able to just get up and go.

On the second day we never received maid service to clean the room or make the beds or change out the towels. At the outdoor pool, there was no sense of urgency to open at 11am and once they did open many of the wait staff were talking amongst themselves and ignoring customers

Worst all-inclusive experience. Been to over 14 different places and hands down, we will never visit here again. Staff is incredibly inattentive and rude from beginning to end. Seemed to be disgruntled and unmotivated to providing a welcoming stay. We've heard them muttering under their breaths multiple times, not just at us but at other guests. Food and entertainment options are limited. Grounds are overall clean, pool and waterslide area are nice. and well maintained though. Too many other options to stay at a place like this.

What stood out for me was that they seemed very glad that we were there, even though they were very busy and they were able to treat us like individuals. One of the concierge staff walked us to our room the first day and went over the map of the property and the ways to find things and make sure we had reservations for some special dinners And show of Caribbean music. There was children’s karaoke one night in the bar before the adults started their evening at it was amazing; I thought the property was very welcoming to families, and there were lots of things for kids to do throughout the place.

The property is nice, and staff are friendly, expect that they follow you around harassing you about the time share presentation. I couldn’t even ask where to get pesos without being held hostage for 20 minutes to be asked why I wouldn’t do the presentation. Every time I left the property I had someone stop me to ask where I was going, where did I purchase tickets, because they were making sure I didn’t attend another timeshare presentation from a competitor. When I refused to do the timeshare presentation multiple days in a row the concierge service stopped being helpful about where to get things and transportation services, making recommendations for me to go to places they knew were closed. We won’t be going back for the constant harassment alone.

Hotel is great but short staffed. The staff is really nice and they were moving as fast as they could. Long lines for check in and out, long waiting time to get food from the sports bar. Few servers at the beach for a lot of people. Elevators are shared with service so sometimes the whole elevator is taken by the working carts

By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.

The staff was amazing! Everyone was exceptional! The room and entire property was spotless. Not a piece of trash in sight. I loved this trip with my family! Hopefully will be returning soon

I will preface this by stating this is a timeshare resort. All owners get priority over resort guests for everything. If you are okay with being told constantly that members get first preference on everything, then you will be fine. Due to this, my family will not stay here again. Pros: The rooms have full kitchens and we stayed in the 1 bedroom suite. We chose to stay here for this top reason (so we did not have to share a room with our kids). In hind site, I am seeing now that it would have been better to get other benefits. However, the room was very clean and the maid staff was great. Room service was also good. The food was so/so at best The spa- although small, it was perfect, very clean and welcoming, whirlpool, sauna, steam room, relaxation rooms, and plenty of towels/ cucumbers for eyes, and cold towels available. I had two massages and the spa was for sure the highlight of the trip. The main restaurants- Hacienda, La Trattoria, and The Bistro were great. Good service and delicious food. The shows were good, entertainment staff friendly, nice gym Areas to note: Full disclaimer should be made that the all inclusive is not all inclusive. Drinks are bottom shelf and only 1 beer choice. Lots of restrictions, they watch you at the pool to make sure you don’t leave your seat for too long. Towels- policing of old towels was a bit ridiculous Our concierge was not available to help. Some staff were not friendly or helpful. Maybe I have too high expectations.

High beach chair and plentiful restaurant reservation availability when we went (off-season when fewer timeshare members were present). Gym was well-equipped, staff was professional and friendly, and the room was very clean and quiet with a mini fridge stocked with beverages. Speaking of beverages, the secondary area pool bar serves fresh coconuts so check them out and stay for amazing nachos. Restaurants and buffet on premises served high quality all inclusive food in general, with world class steakhouses within walkable distance (800m) from entrance. We highly recommend La Madalena where we suggest that you experience the Bone Marrow (Tuetanos) and combine them with Street Tacos, steaks and mixed cocktails for a memorable, authentically Mexican dinner experience that is worth the money.

Beautiful location

The location and beach access

Great time and a great place to just relax and unwind. Resort has everything you need and beach there is steps away and just amazing.

The sand was cleanly white, water was light blue! Will definitely come back again!

Just got back from my stay and I couldn’t have asked for a better experience. The staff were genuinely friendly and helpful, the room was spotless, and the bed was super comfortable. Great location too—close to everything I needed. I’ll definitely be coming back.

La playa es FENOMENAL sí tiene y es amplia en lrgoby ancho con camastros y palapas, servicio de comida y bebida, y si hay sargazo lo retiran con máquinas por lo que se mantiene en buen estado para caminar, los salvavidas son atentos y sí están pendientes. En caso de preferir piscina las que tiene están muy accesibles y dos de ells tienen servicio de comidas y bebidas dentro de ellas. Todas las instalaciones son accesibles para todas las edades, manejan rampas y elevadores. Son limpias y todas están en muy buen estado desde las habitaciones, las piscinas, los muebles de playa, los restaurantes, la cancha de voley playero, tennis y básquet. Está a distancia a pie de plaza Kukulkan y plaza la isla. Tiene variedad de restaurantes, boutique, supercito, y cafetería con cafés de Starbucks. Tiene spa y organización de eventos como bodas, aniversarios y pedidas de mano. Es punto de reunión vacacional para familias de distintos lugares, distintos tamaños y distintas etapas, teniendo un ambiente tranquilo y sin escenas incómodas para familias conservadoras. Vienen desde familias jóvenes sin hijos, con hijos pequeños, con hijos jóvenes y familias maduras con hijos que ya crecieron y papás ya mayores con hijos y sus nietos. Es seguro, hay cámaras y personal para ese propósito. Está en una parte de la zona hotelera que te permite salir y caminar tanto en la avenida Kukulkan como en la playa. Precio de estancia medio-alto, en consumo los precios son altos, hay all-inclusive.

Airport shuttle was affordable, van was clean, property was beautiful, love the balcony, staff was pleasant

Clean, accommodating, food was excellent, staff extremely friendly, rooms were spotless, several dining options, maintained nicely, close to a shopping center, bus stop close by.

Although we were not close to shops, transportation was convenient and quick to and from hotel.

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.

Damien is the best at the pool! But staffing is limited and wait times are more than usual! Activities could be better and the sports bar wasn’t open to watch college football. Food was average, honestly pool food is the best! Steak quesadilla and pizza ! Limited elevators and only shows on Mon Wed and Friday kind of sucked! There was also no included coffee bar or ice cream- all were for an extra fee. Many drinks and food items were also only available for an extra charge above the “all-inclusive” charge. Rooms were okay but very dated, especially bathrooms. Beds were AWFUL- recommend asking them to put a mattress topper on your bed as soon as you get there!

The overall experience was fantastic. The service was amazing, please we’re very friendly and attentive. Food was great specially the Mexican restaurant. Highly recommended!

Best all inclusive I’ve been to. Great buffet. Only downside was having to make reservations at the restaurants the day of but staff were accommodating. All around great stay and I plan on returning. Angel and the rest of the staff made our trip incredible.

Great rooms! Great pools! Good beach experience! Limited amount of restaurants though. The Mexican restaurant is the highlight and the sushi bar is good too. The concierges are very helpful, not pushy at all about listening to the presentations. Great service all round. More restaurants could be nice.

The food at all buffets was pretty lukewarm. There wasn't much that was at a temperature that it should be at. The ceviche which I believe should be somewhat cold was warm. The mozzarella sticks the cheese was not melted. Stay was overall nice but food needs some work. Also, the pushiness from staff to get you to do a 90 min timeshare presentation. They said they have restaurants you can book reservations at but they don't tell you until you go to reserve that priority is for members. They say reservations are made between 8-3pm but when I went at 8am there was only an option for 1 place. Then proceeded to tell me that if I had done a presentation they might be able to help me. That does not sound right.

Been going to “Royal Resorts” for about 12 years, and have always loved it. The purchase by Holiday Inn has definitely been noticed. Primarily with the food options and quality. The food was one thing that really separated these resorts from others, and unfortunately it has gone drastically downhill in this area. We have never had GI issues in the past, and this trip we both were dealing with them during the whole stay. We heard other guests talking about their stomach issues as well. The quality was the biggest issue, but the lack of offerings was evident as well. Overall big disappointment to see a company that has had such high standards fall so quickly. Unfortunately we will be looking at other options for the first time in over a decade.

The property and staff were great! What was disappointing was booking an all inclusive resort then finding out specific items on the menu and drinks had “surcharges”. You pay extra if you wanted those items. Kiddie cocktails also had surcharges… At the end of your stay, you get a bill.

Food options are minimal. 1 buffet and it’s mediocre. Restaurants and only 2 and it’s impossible to get a reservation. Room service is decent. Worst annoying part is they make you hand over you room card to eat or drink anything. When we were done eating at the buffet, they’d hold onto your card and I’d have to sit there for 10-15 minutes to wait for waiter to come bring my card back then they want you to leave a tip on it and sign it like a recipe for a restaurant. They basically hold you hostage holding onto your room card. Buffet really isn’t that great. And pool drink service is slow and again they demand room card

Food choices have failed after 15 years! Lots of flies and gnats at the buffet.