Hotel Santa Maria

No hot water..no pool

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).

In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.

Limpio céntrico y con estacionamiento

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

Buena opción para dormir. La habitación tenía refrigerador y microondas.

Estuvo bien sin embargo no había agua caliente

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!

The Hotel staff should clean the bed lined as well as the rooms. The lady receptionist was not polite. Also, the cupboards were without doors. Why were those removed? El personal del hotel debe limpiar la ropa de cama y las habitaciones. La recepcionista no fue educada. Además, los armarios no tenían puertas. ¿Por qué fueron eliminados?

Clean, ac works great, friendly staff.

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Limpio céntrico y con estacionamiento

I like and secure and oueceful and clean Thanks you

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

Es un hotel barato y por su precio le doy una valoración de Bueno” nos toco limpio, y se siente como una vecindad por su estilo. Pero realmente no podria exigir mucho por el precio que pague. Me conformo con que se mantenga limpio todo.

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Todo limpio

Execelente comodidad

Excelente atención y acorde a lo ofrecido. Las habitaciones son muy confortables limpias y seguras, Las instalaciones son tranquilas y con una sensación de oasis en medio de la ciudad

Clean, ac works great, friendly staff.

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Buena opción para dormir. La habitación tenía refrigerador y microondas.

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Los controles de tv y aire acondicionado sin pilas, la cama solo con sábanas y almohadas. Ruido prácticamente toda la noche.

This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.

Very helpful staff

Very gracious staff

They charged me upon entering the hotel while expedia had already charged me! They are thieves

The Hotel staff should clean the bed lined as well as the rooms. The lady receptionist was not polite. Also, the cupboards were without doors. Why were those removed? El personal del hotel debe limpiar la ropa de cama y las habitaciones. La recepcionista no fue educada. Además, los armarios no tenían puertas. ¿Por qué fueron eliminados?

Excelente atención y acorde a lo ofrecido. Las habitaciones son muy confortables limpias y seguras, Las instalaciones son tranquilas y con una sensación de oasis en medio de la ciudad

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.

Check in hasta las 7pm

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.

El hotel en general está bien, tal vez un poco de falta de mantenimiento, la zona es tranquila aunque se ve un poco abandonada y descuidada pero bien.

Emplacement bien situé, restaurants locaux.

El hotel está excelente sin embargo la zona no es muy recomendable por ser insegura

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Limpio céntrico y con estacionamiento

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Good price and theres close market to shop 👍

Me gusto ,buena ubicación,buen servicio y muy amables

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.

Emplacement bien situé, restaurants locaux.

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Good price and theres close market to shop 👍

This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.