Name: Ocean Spa Hotel
Address: Blvd. Kukulcan km. 3.5 Hotel Zone, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 3.95

Guest reviews

4

Based on 4 verified reviews

Who stays here?

Business

0%

Couple

38%

Family

43%

Group

14%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Ocean Spa Hotel, travelers describe friendly staff and a small setting, but also dated facilities, mixed cleanliness, repetitive food, a frequently unswimmable small beach, no elevators, and recurring maintenance issues such as loose pool tiles and unreliable hot water.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Delta

20 Dec 2025

·

Stayed 5 nights

The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.

4

EDUARDO

8 Nov 2025

·

Stayed 4 nights

The beach to small the staff ok

4

Raquino Batronel De

10 Aug 2025

·

Stayed 4 nights

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .

2

Gloria

30 Jun 2025

·

Stayed 7 nights

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.

6

Bogdan

23 Jun 2025

·

Stayed 6 nights

Small

Blvd. Kukulcan km. 3.5 Hotel Zone, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

Located in Zona Hotelera, a neighborhood in Cancun, Ocean Spa Hotel – All Inclusive is near the airport and on the beach. Ultramar Ferry Puerto Juárez and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Ka'Yok' Planetarium of Cancun and Cancun Cultural House. Scuba diving and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

FAQs

Complimentary parking is available directly at the resort.

An on-site breakfast is available, although specific details about the type and cost are not provided.

No pets and no service animals are allowed at this property.

Check-in time starts at 15:00 and ends at 00:00. Check-out time is at 12:00. Early or late check-in/check-out may be available upon request.

The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.

The hotel is located in the Hotel Zone of Cancun, near the beach and various attractions such as Playa Tortugas and the Ultramar Ferry Puerto Juárez.

Yes, the hotel features both indoor and outdoor swimming pools, available for guests to enjoy throughout their stay.

Children are welcome at the property, and there is no minimum age requirement for kids to stay for free.

Ocean Spa Hotel

Amenities

Book on Vio