Candlewood Suites - Memphis East by IHG

Elevator not operating over the entire stay of the weekend. We had to change room cause air conditioning wasn't working in our room.

Our stay was stress-free and relaxing despite being in the midst of a cross country move with 3 dogs! The staff was kind, helpful, and very understanding. We appreciated that the hotel had a security guard making the rounds at night in the parking lot as well. The pillows were squishy and so soft I overslept on purpose. Overall 10/10!

No pool

We booked a king suite (accidentally booked accessible, but that was not a problem). When we got to the room, there was a terrible cigarette odor and a queen-sized bed. We contacted Hotels.com who reached out to the hotel. They stated that since it was an accessible room, a king bed would be considered an “upgrade.” That is not how it was advertised. The tub had rust stains and my husband discovered a dried up bar of soap stuck to the shower curtain. The floor was sticky and the room was damp. When we were leaving, a guest with a dog was getting off of the elevator. The dog peed on the floor, and the guests did not bother to clean it up. The only upside was the on-site security officer. There is another hotel being built next door, so the security officer was monitoring all vehicle activity in and out of the parking lot.

Everything in the room was clean. The bed was not a king size as requested. There were no USB ports in room for charging. There was no towel rack for hand towel being used. Had to put wet towel on counter. Had to get a roll of toilet paper as we ran out. The studio couch bed could not be sat on because it would not completely close for sitting. We only stayed one night appreciated a free cup of coffee but prefer breakfast to be included in stay. We were notified that the elevator was out before we arrived but was fixed when we checked in. However elevator was out again when we went to supper. Our room was on the fourth floor. Was fixed when we returned. The staff was very professional, courteous, and did the best they could with issues that arose. This was my first time to stay at a Candlewood facility. It seemed that the property was being repaired / updated somewhat and that was an ongoing process.

Only thing I didn't like was they didn't have a pool. The staff was friendly and the coffee was free. My bedroom suite was awesome! Would definitely book again

Property's parking lot lighting was geat for my late arrival. Clerk was alert and engaging. Check In was hassle-free. Improvement/suggestions: Providing a 6in sun blocking strip at the top and bottom of the window will help in keeping the room darker during early morning sunrise without restricting the view from the inside when needed

We were unable to stay due to the elevator not working. Our room was on the second floor and we had a lot of luggage. Unfortunately the front desk clerk said we ca not get a refund and would have to go through expedia.com.

Parking was great. Room was perfect. Building was clean. Perfect for a staycation.

The area felt safe although there is hardly anything around to eat other than fast food. No food in the hotel except a room with vending machines and coffee. In the room the bed was very clean and comfortable. Perfect temperature and great pillows. Kitchen has stove, dishwasher, full refrigerator and microwave. Dishes, silverware, pots and pans. TV worked well. However, that being said…no cups at all, not even disposable. No hand soap and not available either. Front desk person said the shipment with supplies didn’t make it. Lady named Sonya came to the room with us, carpet was filthy and stained and smelly. She saw how run down the room was. The recliner’s fabric was torn and broken as well as the only chair. The legs of the desk were broken thus made the desk unstable. Bathtub was stained, and the sink was broken. No hooks for the towels. No everyday house keeping- once every seven days... I had to clean and disinfect surfaces myself. If you needed fresh towels, you had to go get them yourself. I looked at other rooms but they were not that much better. The check-in person not so knowledgeable and helpful. I had to return in the morning to fix the situation with the manager in regards to charging the correct credit card. Finally computer and printer in the guest area did not work and we could not print needed documents. We tried to leave early but they were going to charge us anyway and we were unfamiliar with the area. Not worth the MONEY spent! Will not return.

Carpet was very dirty with trash scattered about. Bathroom floor was dirty and sticky

Rooms smell smoky. Furniture in room dirty. Rooms cleaned every 7x days. Walls thin, you can hear other guest.

The bed was comfortable but the bathroom had 3 roaches. It made me feel uncomfortable.

I frequent IHGs and have been a member since 2019. Usually I know if I choose an IHG, the hotel experience will be great. This was an outlier. Staff is great but the hotel and their policies needs work. The first few hours after check in there were roaches on the counter. The notices on the wall indicating they were trying to be pest free should’ve been a warning. You have to take your dirty towels to the front desk to have them exchanged. You have to take your trash to a dumpster on the side of the property. Several of the light fixtures in the room were not properly working. The hotel considered themselves an extended stay which I guess I missed while booking, so there’s no breakfast provided. This experience felt like a motel.

Clean room. Staff friendly and helpful.

Room was not cleaned. Floor dirty, microwave had food in it, sheets had hair and there was something splattered on the bathroom walls.

Smell both in the room and the hallways

Parking was great. Room was perfect. Building was clean. Perfect for a staycation.

The Hotel had a musty smell thru out the building. The carpet in our room was stained, there was mold on the bathroom ceiling and there were bugs in the kitchen.

Great stay! Very clean and spacious! Dana was wonderful. Would definitely stay again

Elevator not operating over the entire stay of the weekend. We had to change room cause air conditioning wasn't working in our room.

Specially inside room small kitchen & all frypan nd plates glass knife spoon everything avb just tooth brush nd paste dont find

Rooms smell smoky. Furniture in room dirty. Rooms cleaned every 7x days. Walls thin, you can hear other guest.

Stay was great except tv didn’t work

Everything in the room was clean. The bed was not a king size as requested. There were no USB ports in room for charging. There was no towel rack for hand towel being used. Had to put wet towel on counter. Had to get a roll of toilet paper as we ran out. The studio couch bed could not be sat on because it would not completely close for sitting. We only stayed one night appreciated a free cup of coffee but prefer breakfast to be included in stay. We were notified that the elevator was out before we arrived but was fixed when we checked in. However elevator was out again when we went to supper. Our room was on the fourth floor. Was fixed when we returned. The staff was very professional, courteous, and did the best they could with issues that arose. This was my first time to stay at a Candlewood facility. It seemed that the property was being repaired / updated somewhat and that was an ongoing process.

Bed was pretty hard and everything in the room was dated but overall there are a lot of shopping centers around

Room was extremely quiet. Could not hear anything from anyone- not Even the hall.

Everything was good! I had an issue with the tv not working but they fix it! I also didn’t like the idea that at night the water don’t get hot but it does in the morning

First time staying a Candlewood Suites. Big room and very clean. Will return to this property in the future!

Great stay! Very clean and spacious! Dana was wonderful. Would definitely stay again

We were exhausted from traveling all day in the rain, Uno was so friendly, helpful and funny. She really made us smile and so glad we chose this place to rest before the second leg of our trip.

HORRIBLE! After a long day of travel and delayed flights. I arrived to my reserved location around 1 a m to check in. I was told I didn't have a reservation there and that they moved my reservation to a completely different hotel that the owner also owned. A lower quality and cheaper hotel. At that time in the morning I had no choice, I attempted to check in at the other place only to be put in a filthy dirty room that clearly was not cleaned. I demanded a new room and a refund at that point. Completely disgusted.

Check-in was so simple. Staff was very respectful and knowledgeable. The room was very clean, bed was comfortable. The hotel is in a great location. Surroundings were quiet.

Our stay was stress-free and relaxing despite being in the midst of a cross country move with 3 dogs! The staff was kind, helpful, and very understanding. We appreciated that the hotel had a security guard making the rounds at night in the parking lot as well. The pillows were squishy and so soft I overslept on purpose. Overall 10/10!

We arrived after pre-booking a double bedroom months before and they told us that they didn’t have one for us. So they sent us to a new hotel right next-door and of course they paid for the room. But the new hotel still had a lot of kinks to be worked out. Air conditioner is not working, toilets plugging, hardly any staff working there.

not only were the rooms not clean, it was not a pleasant stay. the front desk employee "Bernadine" was very combative and not made my check in process very difficult.

Staff was AMAZING! Especially front desk evening staff and security staff.

From the check-in until it was time to leave...everything was perfect.

Clean room. Staff friendly and helpful.

The staff was awesome

Check-in was so simple. Staff was very respectful and knowledgeable. The room was very clean, bed was comfortable. The hotel is in a great location. Surroundings were quiet.

Super convenient to I40. Reasonable room at a decent price. Free parking. Front desk was a bizarre experience on the level of professionalism, but got it done faster than some.

Great place and location

Property's parking lot lighting was geat for my late arrival. Clerk was alert and engaging. Check In was hassle-free. Improvement/suggestions: Providing a 6in sun blocking strip at the top and bottom of the window will help in keeping the room darker during early morning sunrise without restricting the view from the inside when needed

We had a very nice stay at Candlewood Suites Memphis! It felt very secure and was clean and comfortable!

Bed was pretty hard and everything in the room was dated but overall there are a lot of shopping centers around

I really liked our stay for 2 nights. The only thing is this is the first hotel that I've stayed at that does not have a continental breakfast. They do have some snacks for sale and cereal for purchase but bring milk if that's what you like. The Staff were great the whole time i was there. Of coure i picked on them for fun to get them laughing at me and thats what I like in a place. I did not run accross a stuck up person like some hotels at all. I so highly recommended this hotel and state it is a safe place to stay. Just make sure you understand you will have to go somewhere else for breakfast.

Hotel in good location. Lovely rooms and service. Kreed was a fan on the comfy bed. His first hotel stay.

The area felt safe although there is hardly anything around to eat other than fast food. No food in the hotel except a room with vending machines and coffee. In the room the bed was very clean and comfortable. Perfect temperature and great pillows. Kitchen has stove, dishwasher, full refrigerator and microwave. Dishes, silverware, pots and pans. TV worked well. However, that being said…no cups at all, not even disposable. No hand soap and not available either. Front desk person said the shipment with supplies didn’t make it. Lady named Sonya came to the room with us, carpet was filthy and stained and smelly. She saw how run down the room was. The recliner’s fabric was torn and broken as well as the only chair. The legs of the desk were broken thus made the desk unstable. Bathtub was stained, and the sink was broken. No hooks for the towels. No everyday house keeping- once every seven days... I had to clean and disinfect surfaces myself. If you needed fresh towels, you had to go get them yourself. I looked at other rooms but they were not that much better. The check-in person not so knowledgeable and helpful. I had to return in the morning to fix the situation with the manager in regards to charging the correct credit card. Finally computer and printer in the guest area did not work and we could not print needed documents. We tried to leave early but they were going to charge us anyway and we were unfamiliar with the area. Not worth the MONEY spent! Will not return.

Everything in the room was clean. The bed was not a king size as requested. There were no USB ports in room for charging. There was no towel rack for hand towel being used. Had to put wet towel on counter. Had to get a roll of toilet paper as we ran out. The studio couch bed could not be sat on because it would not completely close for sitting. We only stayed one night appreciated a free cup of coffee but prefer breakfast to be included in stay. We were notified that the elevator was out before we arrived but was fixed when we checked in. However elevator was out again when we went to supper. Our room was on the fourth floor. Was fixed when we returned. The staff was very professional, courteous, and did the best they could with issues that arose. This was my first time to stay at a Candlewood facility. It seemed that the property was being repaired / updated somewhat and that was an ongoing process.

Only thing I didn't like was they didn't have a pool. The staff was friendly and the coffee was free. My bedroom suite was awesome! Would definitely book again

Excellent staff & security Wish it had have a breakfast

I frequent IHGs and have been a member since 2019. Usually I know if I choose an IHG, the hotel experience will be great. This was an outlier. Staff is great but the hotel and their policies needs work. The first few hours after check in there were roaches on the counter. The notices on the wall indicating they were trying to be pest free should’ve been a warning. You have to take your dirty towels to the front desk to have them exchanged. You have to take your trash to a dumpster on the side of the property. Several of the light fixtures in the room were not properly working. The hotel considered themselves an extended stay which I guess I missed while booking, so there’s no breakfast provided. This experience felt like a motel.

I really liked our stay for 2 nights. The only thing is this is the first hotel that I've stayed at that does not have a continental breakfast. They do have some snacks for sale and cereal for purchase but bring milk if that's what you like. The Staff were great the whole time i was there. Of coure i picked on them for fun to get them laughing at me and thats what I like in a place. I did not run accross a stuck up person like some hotels at all. I so highly recommended this hotel and state it is a safe place to stay. Just make sure you understand you will have to go somewhere else for breakfast.

The area felt safe although there is hardly anything around to eat other than fast food. No food in the hotel except a room with vending machines and coffee. In the room the bed was very clean and comfortable. Perfect temperature and great pillows. Kitchen has stove, dishwasher, full refrigerator and microwave. Dishes, silverware, pots and pans. TV worked well. However, that being said…no cups at all, not even disposable. No hand soap and not available either. Front desk person said the shipment with supplies didn’t make it. Lady named Sonya came to the room with us, carpet was filthy and stained and smelly. She saw how run down the room was. The recliner’s fabric was torn and broken as well as the only chair. The legs of the desk were broken thus made the desk unstable. Bathtub was stained, and the sink was broken. No hooks for the towels. No everyday house keeping- once every seven days... I had to clean and disinfect surfaces myself. If you needed fresh towels, you had to go get them yourself. I looked at other rooms but they were not that much better. The check-in person not so knowledgeable and helpful. I had to return in the morning to fix the situation with the manager in regards to charging the correct credit card. Finally computer and printer in the guest area did not work and we could not print needed documents. We tried to leave early but they were going to charge us anyway and we were unfamiliar with the area. Not worth the MONEY spent! Will not return.