Thompson San Antonio - Riverwalk, by Hyatt

The staff was great!

Excellent

Attentive service

Staff was nice and attentive, room was awesome

The staff were very courteous and the hotel itself is beautiful inside. The rooms were exceptionally clean, one of those stays where you don’t feel the need to double-check the bedding or hesitate to leave your belongings out. Truly impressive housekeeping. The reason for a 4 instead of a 5 comes down to a few things more related to hotel logistics than staff. Valet is $65 per night, so we parked a block away in a garage for $6. It was a little disappointing that when we asked about nearby parking options, neither the front desk nor valet could offer suggestions. There’s no complimentary breakfast, which is common in luxury hotels, but breakfast was quite pricey, about $70 with tip for two people. The location is also a bit in between: not especially close to the main Riverwalk activity, yet not an area we felt eager to walk around alone at night. There is a restaurant onsite, but when we tried to dine there, we were told it was reservation-only at the time unless we wanted to sit at the bar or order room service, so we skipped it. We also chose this hotel for the heated outdoor pool and called ahead to confirm it was comfortably heated, but sadly it was cold during our stay, so we didn’t swim. Overall, it’s a strong, comfortable 4. Guests planning to take full advantage of the spa and onsite amenities may very well experience it as a 5.