Moon Palace The Grand Cancun All Inclusive
From
US$671
/ night
Select dates to see prices and availability
From
US$671
/ night
About this property
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach.
Amenities
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach.
Business amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
You can enjoy a meal at JC Steakhouse serving the guests of Moon Palace The Grand Cancun - All-inclusive, or stop in at the snack bar/deli. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Treat yourself to a stay in one of the 1304 guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Location
With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 15-minute walk of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
What's nearby
Moon Palace Golf Club(0.6 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.6 Miles)
Arrecife de Puerto Morelos National Park(0.6 Miles)
Grand Outlet Riviera Maya(2.2 Miles)
Xoximilco(2.3 Miles)
El Tinto Golf Course(3.3 Miles)
Anáhuac University Cancún(7.2 Miles)
Playa Coral(7.8 Miles)
Riviera Cancun Golf Resort(8.7 Miles)
Parish of the Risen Christ(9.1 Miles)
Petempich Bay(9.4 Miles)
Poliforum Benito Juárez(10.4 Miles)
Delfines Beach(11.8 Miles)
Puerto Morelos Beach(12 Miles)
Pabellón Cumbres Shopping Center(12.1 Miles)
The preferred airport for Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN)(7.2 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Cancun, Benito Juárez, Quintana Roo, Mexico
Moon Palace Golf Club (0.6 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park (0.6 Miles)
Arrecife de Puerto Morelos National Park (0.6 Miles)
Grand Outlet Riviera Maya (2.2 Miles)
Xoximilco (2.3 Miles)
El Tinto Golf Course (3.3 Miles)
Room options
12
Grand Villa Pool Four Bedroom
Room details
3× Extra-Large Double Beds
and 2 Double Beds
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
10
Grand Swim Up Suite Garden View
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
850 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
9
Grand Family Suite Garden View
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
1658 ft²
BalconyAir ConditioningWi-Fi (Free)Private BathroomIndoor Private Spa TubPrivate Spa Tub
7
Grand Deluxe Garden View
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
828 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
8
Grand Governor Suite King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
1625 ft²
BalconyAir ConditioningWi-Fi (Free)Crib(s) (Free)Indoor Private Spa TubPrivate Spa Tub
8
Grand Presidential Suite
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
2497 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
6
Grand Deluxe Garden View Book 4 Nights, Get 2 Free Nights At Punta Cana
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
828 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
6
Grand Villa Sunset View Three Bedroom
Room details
2 Extra-Large Double Beds
and 2 Double Beds
Sleeps 8
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
5
Grand Villa Sunset View Four Bedroom
Room details
3× Extra-Large Double Beds
and 2 Double Beds
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
4
Grand Villa Four Bedroom
Room details
3× Extra-Large Double Beds
and 2 Double Beds
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
7
Grand Honeymoon Suite King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
829 ft²
BalconyAir ConditioningWi-Fi (Free)Private BathroomIndoor Private Spa TubPrivate Spa Tub
16
Grand Villa Pool Three Bedroom
Room details
2 Extra-Large Double Beds
and 2 Double Beds
Sleeps 8
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
5
Grand Villa Three Bedroom
Room details
2 Extra-Large Double Beds
and 2 Double Beds
BalconyAir ConditioningWi-Fi (Free)Coffee MakerIndoor Private Spa TubPrivate Spa Tub
Guest reviews of Moon Palace The Grand Cancun All Inclusive
8
Good
Based on 2,176 verified reviews
Who stays here?
Family
100%
What guests think
AI-generated summary based on recent guest reviews
At Moon Palace The Grand Cancun All Inclusive, travelers describe a sprawling family resort with extensive pools, a water park, kids’ venues, friendly service, and varied dining, alongside drawbacks like pushy membership sales, logistical hassles, and an underwhelming beach.
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What guests think
At Moon Palace The Grand Cancun All Inclusive, travelers describe a sprawling family resort with extensive pools, a water park, kids’ venues, friendly service, and varied dining, alongside drawbacks like pushy membership sales, logistical hassles, and an underwhelming beach.
Families highlight the water park, playrooms, nightly shows, and numerous pools as standout amenities, and several praise the spa. Food variety is broad but quality is inconsistent, with some excellent restaurants yet buffets or drinks that can be average; dinner reservations and waits are common. Rooms are generally spacious, though maintenance problems and occasional odors or pests are reported in some buildings. Expect an activity‑packed stay that’s great for families who prioritize on‑site fun over beach time.
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AI-generated summary based on recent guest reviews
Facilities
Huge resort with many pools, a large water park, kids’ clubs/playrooms, shows, and a well-reviewed spa; internal golf-cart transport helps but can involve waits. The app eases bookings, though some find the scale tiring.
Related guest reviews
10
Roksana
13 Aug 2025
·
Stayed 5 nights
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
10
John
10 Oct 2025
·
Stayed 5 nights
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
10
Andrew
9 Nov 2025
·
Stayed 8 nights
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
10
Maria
17 May 2025
·
Stayed 4 nights
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
10
Chen
24 Feb 2025
·
Stayed 5 nights
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
8
Steven
28 May 2025
·
Stayed 5 nights
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
10
Jeremy
27 Nov 2025
·
Stayed 7 nights
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
10
Jillian Leigh
22 Nov 2025
·
Stayed 10 nights
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
10
Zalika
1 Jul 2025
·
Stayed 7 nights
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
10
Vikram
22 Feb 2025
·
Stayed 5 nights
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms and grounds clean. However, recurring reports mention pests (cockroaches or ants), humidity or odors, and occasionally dirty pools or inconsistent restocking.
Related guest reviews
10
Shilpi
2 Nov 2025
·
Stayed 3 nights
Clean room , staff amenities everything is so good
Clean room , staff amenities everything is so good
4
Ning
19 Nov 2025
·
Stayed 7 nights
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
2
Danhong
27 Jun 2025
·
Stayed 4 nights
Dirty and ants in the room anywhere
Dirty and ants in the room anywhere
10
OREN
5 Sept 2025
·
Stayed 7 nights
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
10
thomas
6 Sept 2025
·
Stayed 6 nights
Mis à part la propriété de certaines piscines, l'endroit est parfait
Mis à part la propriété de certaines piscines, l'endroit est parfait
2
Qingsong
27 Dec 2025
·
Stayed 5 nights
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
4
Whitney
31 May 2025
·
Stayed 5 nights
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
10
Jeffrey Clarence
31 Oct 2025
·
Stayed 4 nights
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
6
SHAISHAV
26 Aug 2025
·
Stayed 4 nights
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
6
Blanca
12 Oct 2025
·
Stayed 3 nights
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable for many, but some feel dated and report issues such as noisy or weak AC, water or balcony smells, tub jets, and broken elevators.
Related guest reviews
10
Mayka
10 May 2025
·
Stayed 1 night
The space in the room, very comfortable.
The space in the room, very comfortable.
10
Mirian
6 Nov 2025
·
Stayed 3 nights
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
6
Kentrell
25 Nov 2025
·
Stayed 4 nights
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
10
Matthew
20 Sept 2025
·
Stayed 5 nights
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
4
Ning
19 Nov 2025
·
Stayed 7 nights
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
6
Connie
5 Sept 2025
·
Stayed 4 nights
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
10
margaret
23 Feb 2026
·
Stayed 2 nights
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
Christopher
12 Aug 2025
·
Stayed 2 nights
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
4
suping
22 Nov 2025
·
Stayed 5 nights
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
10
Quynh Thi Ngoc
15 Nov 2025
·
Stayed 3 nights
Very nice room
Very nice room
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and accommodating, with helpful concierge support. Repeated complaints focus on aggressive timeshare or membership sales and, at times, slow restaurant service or clunky check-in/out.
Related guest reviews
10
Herlinda
30 Nov 2025
·
Stayed 6 nights
Staff was the best customer service
Staff was the best customer service
10
Calvin
25 Nov 2025
·
Stayed 6 nights
Staff was incredible. They went above and beyond to make our trip great.
Staff was incredible. They went above and beyond to make our trip great.
10
David
20 Apr 2025
·
Stayed 4 nights
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
10
Matthew
20 Sept 2025
·
Stayed 5 nights
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
2
Yong Fu
25 Aug 2025
·
Stayed 7 nights
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
8
Hugo
8 Sept 2025
·
Stayed 5 nights
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
8
Kristi
9 Dec 2024
·
Stayed 3 nights
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
10
Hira
21 Apr 2025
·
Stayed 4 nights
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
8
Daniel
22 Feb 2025
·
Stayed 4 nights
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
10
Alisha
10 Mar 2025
·
Stayed 4 nights
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
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AI-generated summary based on recent guest reviews
Location
Convenient to the airport but relatively remote from the Hotel Zone. Beach conditions are often poor (seaweed and murky water), so some guests visit sister properties for better beaches.
Related guest reviews
8
Amrita
4 Mar 2025
·
Stayed 2 nights
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
8
Thang
14 Oct 2025
·
Stayed 4 nights
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
10
Alma
10 Nov 2025
·
Stayed 5 nights
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
10
Elizabeth Margarita Lazo De
14 Sept 2025
·
Stayed 7 nights
Excellent amenities. Great staff. Good location
Excellent amenities. Great staff. Good location
8
Iliana
17 Sept 2025
·
Stayed 4 nights
The beach is not good
The beach is not good
10
Erick
20 Jun 2025
·
Stayed 9 nights
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
8
Melody
21 Jun 2025
·
Stayed 5 nights
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
10
Asim
20 Oct 2025
·
Stayed 3 nights
The beach water was not clear
The beach water was not clear
8
Jayasimha
30 Nov 2025
·
Stayed 5 nights
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
8
Zaid
1 Mar 2025
·
Stayed 4 nights
Nice property but had to shuttle to other properties to get near beach
Nice property but had to shuttle to other properties to get near beach
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AI-generated summary based on recent guest reviews
Dining
Lots of dining options with several standouts; variety is a strength. Quality is inconsistent (lukewarm buffets and watered-down or limited drinks), and dinner reservations and waits can be difficult.
Related guest reviews
6
Angel
3 Nov 2025
·
Stayed 3 nights
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
8
Victor
18 Jul 2025
·
Stayed 3 nights
People was great! Great service. Food experience was not the best.
People was great! Great service. Food experience was not the best.
8
Ramin
3 Apr 2025
·
Stayed 5 nights
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
8
PHUC
1 Jun 2025
·
Stayed 4 nights
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
10
margaret
23 Feb 2026
·
Stayed 2 nights
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
ashley marie
30 Mar 2025
·
Stayed 7 nights
Food was 50/50
Food was 50/50
8
Siwei
26 Jul 2025
·
Stayed 4 nights
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
8
Alex Lombardo
17 Aug 2025
·
Stayed 6 nights
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
8
Nam
18 Oct 2025
·
Stayed 5 nights
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
10
Jeffrey Clarence
31 Oct 2025
·
Stayed 4 nights
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
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AI-generated summary based on recent guest reviews
8
David
3 Oct 2026
·
Stayed 3 nights
Overall the hotel was great, but I think they could do a better job of keeping the pools clean. I saw what looked to be vomit, in addition to plenty of bugs and other debris.
Overall the hotel was great, but I think they could do a better job of keeping the pools clean. I saw what looked to be vomit, in addition to plenty of bugs and other debris.
8
In myung
25 Aug 2026
·
Stayed 3 nights
They gave credit points to use inside of resort but there are only a several items we can use. Not possible to use in the restaurants. Even if we can use this credits in some stores but the items are very limited. And the foods of room services were quite salty.
They gave credit points to use inside of resort but there are only a several items we can use. Not possible to use in the restaurants. Even if we can use this credits in some stores but the items are very limited. And the foods of room services were quite salty.
10
Ariel P
16 Jul 2026
·
Stayed 4 nights
The food and drinks were amazing and all you can eat and drink! Unique flavors from numerous ethnicity's. The breakfast buffet is perfect and has everything to offer. The restaurants are open for breakfast also and are lovely as well. My husband and I had the best day at the golf course. The green was very well kept and the holes were very fun. There was wild life everywhere. We had dinner at the Italian place at the golf course after and it was divine. The couples massage was perfect and the spa area was so relaxing. All of the staff were so kind and helpful. The beach was not the best because of the seaweed but we were expecting it after reviewing the location and the time of year so it wasn’t a hindrance. Our favorite pool was the adult only Unique Day club. We are already planning our trip back. The Grand Moon Palace is an AMAZING all inclusive.
The food and drinks were amazing and all you can eat and drink! Unique flavors from numerous ethnicity's. The breakfast buffet is perfect and has everything to offer. The restaurants are open for breakfast also and are lovely as well. My husband and I had the best day at the golf course. The green was very well kept and the holes were very fun. There was wild life everywhere. We had dinner at the Italian place at the golf course after and it was divine. The couples massage was perfect and the spa area was so relaxing. All of the staff were so kind and helpful. The beach was not the best because of the seaweed but we were expecting it after reviewing the location and the time of year so it wasn’t a hindrance. Our favorite pool was the adult only Unique Day club. We are already planning our trip back. The Grand Moon Palace is an AMAZING all inclusive.
8
shyroz
16 Jul 2026
·
Stayed 4 nights
The property , services and amenities are excellent. The only thing was not good is the food. They need to work in international cuisines.
The property , services and amenities are excellent. The only thing was not good is the food. They need to work in international cuisines.
10
raul
15 Jul 2026
·
Stayed 5 nights
everything is greattt
everything is greattt
FAQs about Moon Palace The Grand Cancun All Inclusive
Is parking available at the property?
Yes, free valet parking is available onsite.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge of USD 26 per person for a roundtrip.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms.
What is the location of the property in relation to key landmarks?
The property is located within a 5-minute drive of Moon Palace Golf Club and is approximately 11.8 miles from Delfines Beach.
Does the property have a swimming pool?
Yes, the property features an outdoor heated pool and a rooftop pool, with operational hours typically from morning until evening.
Are children allowed to stay at the property?
Yes, children are welcome at the property, and kids can stay for free up to a certain age.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 742.1679018065186USD
- 2026-11-05: 739.9575988344726USD
- 2026-11-06: 375.4677218909912USD
- 2026-11-07: 739.9575988344726USD
- 2026-11-08: 739.9575988344726USD
- 2026-11-09: 739.9575988344726USD
- 2026-11-10: 558.5254622230225USD
- 2026-11-11: 739.9575988344726USD
- 2026-11-12: 638.1392690914306USD
- 2026-11-13: 763.5363568344726USD
- 2026-11-14: 763.2448295705566USD
- 2026-11-15: 668.7160520284424USD
- 2026-11-16: 641.0670142181397USD
- 2026-11-17: 641.0670142181397USD
- 2026-11-18: 642.0035472667236USD
- 2026-11-19: 678.2037088344726USD
- 2026-11-20: 691.1598821916504USD
- 2026-11-21: 1108.607941267456USD
- 2026-11-22: NO DATA
- 2026-11-23: 568.1674489299317USD
- 2026-11-24: 1066.6918168344725USD
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: 1027.0099123963623USD
- 2026-11-28: 876.9389548344726USD
- 2026-11-29: 613.0814248344726USD
- 2026-11-30: 613.0814248344726USD
- 2026-12-01: 709.667683111084USD
- 2026-12-02: 598.3223602551269USD
- 2026-12-03: 759.713950581665USD
- 2026-12-04: 744.4487908344727USD
- 2026-12-05: 760.1679628344726USD
- 2026-12-06: 709.9722311037598USD
- 2026-12-07: 709.9722311037598USD
- 2026-12-08: 710.7648508344727USD
- 2026-12-09: 709.3064606832276USD
- 2026-12-10: 732.0980128344727USD
- 2026-12-11: 1384.4436508344727USD
- 2026-12-12: 1384.4436508344727USD
- 2026-12-13: 717.5016388344726USD
- 2026-12-14: 717.1268474366454USD
- 2026-12-15: 695.0456788344726USD
- 2026-12-16: 728.70392002771USD
- 2026-12-17: 743.3259928344727USD
- 2026-12-18: 1145.7047513356933USD
- 2026-12-19: 1734.510740651367USD
- 2026-12-20: 922.0759963817138USD
- 2026-12-21: 934.2016528344726USD
- 2026-12-22: 2056.7370452944333USD
- 2026-12-23: 813.7139280750732USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 1276.8387036401366USD
- 2027-01-02: 1099.1823727785645USD
- 2027-01-03: 869.0793688344726USD
- 2027-01-04: 772.5187408344726USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Cashless payment methods are available for all transactions.
Business details
Property registration number 005-007-001007/2025
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Lockers Available
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Breakfast in the room
Family room
Beach Sun Loungers
Fence Around Pool
Snack Bar/Deli
Activities
Swimming pool
Tennis courts
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Cycling
Billiards
Fishing
Golf (miniature)
Horse riding
Playground
Pool outdoor
Outdoor heated pool
Live music
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi