Crystal Hotel
$115
/ night
Avg. for September
Select dates to see prices and availability
$115
/ night
Avg. for September
Monthly average prices
Nightly prices at Crystal Hotel average $94 in October, the cheapest month, and $115 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| March | $103 |
| April | $105 |
| September | $115 |
| October | $94 |
| November | $101 |
| December | $110 |
M
A
Sep · $115
S
O
N
D
Most expensive: September (~$115)
Cheapest: October (~$94)
About this property
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Business amenities
Featured amenities include express check-out and luggage storage. Free self parking is available onsite.
Rooms
Stay in one of 18 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Location
With a stay at Crystal Hotel in Cambridge (Queen Edith's), you'll be within a 5-minute drive of University of Cambridge and University Botanic Gardens. This hotel is 0.5 mi (0.8 km) from Cambridge Junction and 0.9 mi (1.5 km) from Our Lady and the English Martyrs.
What's nearby
Cambridge Junction(0.2 miles)
University Botanic Gardens(0.7 miles)
Cambridge Muslim Welfare Society(0.8 miles)
Our Lady and the English Martyrs(0.9 miles)
Downing College(0.9 miles)
Mill Road(1 miles)
Parker's Piece(1 miles)
Scott Polar Research Institute(1 miles)
University of Cambridge(1 miles)
Addenbrooke's Hospital(1.1 miles)
Anglia Ruskin University(1.2 miles)
Cambridge Arts Picture House(1.2 miles)
Emmanuel College(1.2 miles)
Sheep's Green / Lammas Land(1.2 miles)
Cambridge Lakes Golf Course(1.2 miles)
Cambridge (CBG)(3.3 miles)
Stansted Airport (STN)(27.9 miles)
Luton Airport (LTN)(38.3 miles)
Free Wi-Fi
Garden
Luggage Storage
Express Check-In/Check-Out
Parking (Self) (free)
Front Desk (limited hours)
Location
167-169 Hills Rd, Queen Edith's, Cambridge, England, United Kingdom
Cambridge Junction (0.2 miles)
University Botanic Gardens (0.7 miles)
Cambridge Muslim Welfare Society (0.8 miles)
Our Lady and the English Martyrs (0.9 miles)
Downing College (0.9 miles)
Mill Road (1 miles)
Guest reviews
8
Very good
Based on 546 verified reviews
Who stays here?
Business
27%
Couple
39%
Family
13%
Group
11%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Crystal Hotel as a budget, no-frills stay with friendly staff, generally clean rooms, and a convenient location for the station, buses and Addenbrookes; the building is old and many areas feel dated or in need of TLC.
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What guests think
Travellers describe Crystal Hotel as a budget, no-frills stay with friendly staff, generally clean rooms, and a convenient location for the station, buses and Addenbrookes; the building is old and many areas feel dated or in need of TLC.
Several reviews note limited reception hours and inconsistent housekeeping. Comfort varies: rooms are small or basic, some have weak water pressure, heating issues or lingering food smells, but many guests sleep quietly and appreciate the value. An on-site Chinese restaurant and parking are available, but breakfast is generally not provided. Best for short, budget-minded stays.
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AI-generated summary based on recent guest reviews
Facilities
Basic facilities include an on-site Chinese restaurant and on-site parking, though spaces can be limited. Breakfast is generally not offered, and some guests reported very limited TV channels.
Related guest reviews
6
Elizabeth
Jun 29, 2025
·
Stayed 1 night
While the room was clean and the registration clerk was friendly, the property is on the shabby side. It was a very bare bones experience. Water pressure was a trickle. Fine for a quick stop for budget travelers. We appreciated the free parking!
While the room was clean and the registration clerk was friendly, the property is on the shabby side. It was a very bare bones experience. Water pressure was a trickle. Fine for a quick stop for budget travelers. We appreciated the free parking!
10
Richard
May 19, 2025
·
Stayed 1 night
Great place to stay. Chinese restaurant in the same building. Some parking out back. We were just passing through. Many restaurants and shopping mall just down the street.
Great place to stay. Chinese restaurant in the same building. Some parking out back. We were just passing through. Many restaurants and shopping mall just down the street.
10
James
Apr 19, 2025
·
Stayed 2 nights
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
8
John
Oct 16, 2024
·
Stayed 1 night
I wanted a low cost bed for the night within easy walking distance of the city centre and that what I got. Nothing fancy but I didnt pay fancy money. An option for breakfast would have been good.
I wanted a low cost bed for the night within easy walking distance of the city centre and that what I got. Nothing fancy but I didnt pay fancy money. An option for breakfast would have been good.
6
Stephen
Nov 4, 2024
·
Stayed 1 night
The good points - parking, lovely welcome at reception and the hotel was clean. Bad points - badly patched up hole in the ceiling of my room, some damp and peeling wallpaper in a top corner and very few tv channels available.
The good points - parking, lovely welcome at reception and the hotel was clean. Bad points - badly patched up hole in the ceiling of my room, some damp and peeling wallpaper in a top corner and very few tv channels available.
8
Sally
Aug 6, 2024
·
Stayed 1 night
good little hotel, do not offer breakfast option anymore. walking distance from the train station,
good little hotel, do not offer breakfast option anymore. walking distance from the train station,
8
John
Dec 6, 2024
·
Stayed 1 night
Receptionist was helpful and swopped our room for a groundfloor accessible room. Room was a bit dated, but clean and tidy. There is an onsite Chinese restaurant, we had prebooked elsewhere, but it looked (& smelt) good. Very handy for Addenbrookes & good parking.
Receptionist was helpful and swopped our room for a groundfloor accessible room. Room was a bit dated, but clean and tidy. There is an onsite Chinese restaurant, we had prebooked elsewhere, but it looked (& smelt) good. Very handy for Addenbrookes & good parking.
6
luisa
Nov 29, 2024
·
Stayed 1 night
Looks very shabby on the outside but the room was clean and comfortable Very small bathroom and shower but suited the purpose Limited car parking
Looks very shabby on the outside but the room was clean and comfortable Very small bathroom and shower but suited the purpose Limited car parking
8
Sue
Aug 13, 2024
·
Stayed 1 night
A nice relaxing stay and welcome from the moment I stepped into the hotel. Food was good and 20% off food an unexpected bonus!
A nice relaxing stay and welcome from the moment I stepped into the hotel. Food was good and 20% off food an unexpected bonus!
10
Stephen
Nov 13, 2024
·
Stayed 1 night
Positives - a welcoming reception, comfortable bed, parking, everywhere spotless, decent kettle and good shower. Negatives - the small tv only receives a few channels - very few. It still seems tuned in to Freeview as it was when it first came out. The system probably just needs retuning. And there was a bit of rust on a grab rail in the shower. I reckon that these are tiny negatives and on balance I feel the hotel was good value.
Positives - a welcoming reception, comfortable bed, parking, everywhere spotless, decent kettle and good shower. Negatives - the small tv only receives a few channels - very few. It still seems tuned in to Freeview as it was when it first came out. The system probably just needs retuning. And there was a bit of rust on a grab rail in the shower. I reckon that these are tiny negatives and on balance I feel the hotel was good value.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is generally acceptable, with many rooms described as clean or spotless, but standards vary. Some guests reported mould in showers, dirty or tired fixtures, and occasional maintenance issues.
Related guest reviews
10
Imran
Dec 1, 2023
·
Stayed 1 night
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
6
Anthony
Aug 8, 2024
·
Stayed 1 night
Although the room was generally clean and the bed was okay the shower cubicle showed signs of black mould but was mainly clean. Attention to detail is required
Although the room was generally clean and the bed was okay the shower cubicle showed signs of black mould but was mainly clean. Attention to detail is required
10
Shona
Nov 2, 2024
·
Stayed 1 night
Lovely welcome. Efficient check in. The room was immaculate and looked newly refurbished. Quiet. Very comfortable bed. And with the benefit of delicious food in the Chinese restaurant below, with excellent staff. Thank you! Near Addenbrookes hospital and also near city centre, on a good bus route for both. Parking at the rear.
Lovely welcome. Efficient check in. The room was immaculate and looked newly refurbished. Quiet. Very comfortable bed. And with the benefit of delicious food in the Chinese restaurant below, with excellent staff. Thank you! Near Addenbrookes hospital and also near city centre, on a good bus route for both. Parking at the rear.
2
Jackie
Nov 16, 2024
·
Stayed 1 night
Quite smelly, generally unclean with mouldy bathroom. Didn’t want to touch anything and couldn’t wait to get out. Very strong smell of food too. Not for me and I won’t be starting ever again. Only plus is the free parking.
Quite smelly, generally unclean with mouldy bathroom. Didn’t want to touch anything and couldn’t wait to get out. Very strong smell of food too. Not for me and I won’t be starting ever again. Only plus is the free parking.
10
Susan
Jul 8, 2025
·
Stayed 2 nights
The room was excellent value for money compared to anything else. It is tired, but very clean, in a great spot and the staff are lovely.
The room was excellent value for money compared to anything else. It is tired, but very clean, in a great spot and the staff are lovely.
4
Donna
Jul 27, 2023
·
Stayed 5 nights
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
6
Stephen
Nov 4, 2024
·
Stayed 1 night
The good points - parking, lovely welcome at reception and the hotel was clean. Bad points - badly patched up hole in the ceiling of my room, some damp and peeling wallpaper in a top corner and very few tv channels available.
The good points - parking, lovely welcome at reception and the hotel was clean. Bad points - badly patched up hole in the ceiling of my room, some damp and peeling wallpaper in a top corner and very few tv channels available.
10
Karen
Apr 21, 2025
·
Stayed 2 nights
On arriving it didn’t look inviting and I was a bit disappointed, but my room was bright clean and very nice and quiet, staff were very helpful to my needs, would stay again.
On arriving it didn’t look inviting and I was a bit disappointed, but my room was bright clean and very nice and quiet, staff were very helpful to my needs, would stay again.
8
Elizabeth
Apr 27, 2025
·
Stayed 1 night
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
2
Louiza
Jul 19, 2024
·
Stayed 1 night
Location good. My room downstairs 216 terrible. Very dirty with sellotape holding lampshade and basin shelf together. Smells of oil and filters so blocked with dirt. Linen and towels v clean. Bed comfortable. TV dreadful.
Location good. My room downstairs 216 terrible. Very dirty with sellotape holding lampshade and basin shelf together. Smells of oil and filters so blocked with dirt. Linen and towels v clean. Bed comfortable. TV dreadful.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are basic and dated, often small but generally quiet and comfortable; some guests found beds hard. Several reported heating or water-pressure issues and occasional food smells drifting from the downstairs restaurant.
Related guest reviews
8
Joan
Jun 29, 2025
·
Stayed 1 night
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
10
Ellen
Dec 13, 2024
·
Stayed 1 night
Always comfortable and reliable stay. Cozy small room, heating excellent, bed comfy. Clean sheets.
Always comfortable and reliable stay. Cozy small room, heating excellent, bed comfy. Clean sheets.
4
Keely
Jun 18, 2024
·
Stayed 2 nights
I thought the room was in poor condition. The bathroom in particular was disappointing and many floor tiles were cracked and loose. The room carpet doesn’t quite meet the carpet runner at the bathroom door so the spikes of the runner aren’t fully covered - I found that out the hard way. While the restaurant is open, the room smells of oil which gave a bad first impression that is impossible to get past and has contributed to my overall negative opinion. The curtains in the room do give privacy but don’t block out light in the slightest. To be fair the bed was comfortable and it didn’t feel unclean. And the room was spacious. But I wished I’d booked somewhere else and even paused for a few minutes upon arrival to consider whether I could afford to write off the booking and find somewhere else (I couldn’t and didn’t). I thought this place was quite expensive for what it was offering. Perhaps other rooms in the hotel aren’t quite as disappointing so don’t just rely on this review, please do check out the others.
I thought the room was in poor condition. The bathroom in particular was disappointing and many floor tiles were cracked and loose. The room carpet doesn’t quite meet the carpet runner at the bathroom door so the spikes of the runner aren’t fully covered - I found that out the hard way. While the restaurant is open, the room smells of oil which gave a bad first impression that is impossible to get past and has contributed to my overall negative opinion. The curtains in the room do give privacy but don’t block out light in the slightest. To be fair the bed was comfortable and it didn’t feel unclean. And the room was spacious. But I wished I’d booked somewhere else and even paused for a few minutes upon arrival to consider whether I could afford to write off the booking and find somewhere else (I couldn’t and didn’t). I thought this place was quite expensive for what it was offering. Perhaps other rooms in the hotel aren’t quite as disappointing so don’t just rely on this review, please do check out the others.
6
Ian
Feb 10, 2025
·
Stayed 1 night
Room was freezing on arrival though warmed up relatively quickly. Antiquated plumbing made noise throughout the night. Still a cheap place to get your head down for a night
Room was freezing on arrival though warmed up relatively quickly. Antiquated plumbing made noise throughout the night. Still a cheap place to get your head down for a night
4
David
Mar 16, 2025
·
Stayed 1 night
Room was cold on arrival, turned the radiator to maximum but only heated up to a tepid temperature over night, resulting in feeling very cold getting out of the shower the next morning. The fan in the ‘bathroom’ was very noisy. The curtains were difficult to close providing no or very little privacy while getting undressed. I guess for the price you shouldn’t expect too much.
Room was cold on arrival, turned the radiator to maximum but only heated up to a tepid temperature over night, resulting in feeling very cold getting out of the shower the next morning. The fan in the ‘bathroom’ was very noisy. The curtains were difficult to close providing no or very little privacy while getting undressed. I guess for the price you shouldn’t expect too much.
6
James
Feb 22, 2025
·
Stayed 2 nights
My scores are because are room was very cold had no heating on we nearly moved hotel but was told heating went on twice a day in the morning and evening it did get better and resided to stay. Room was small and needs a upgrade but the bathroom was very nice sorry did not take photos.
My scores are because are room was very cold had no heating on we nearly moved hotel but was told heating went on twice a day in the morning and evening it did get better and resided to stay. Room was small and needs a upgrade but the bathroom was very nice sorry did not take photos.
10
Aaron
Oct 21, 2024
·
Stayed 1 night
Because it's an older building there is no lift. That did not lessen my pleasure during the stay. Staff were courteous and welcoming. The room was clean and quiet. The water pressure was a little low, but I still had a good shower. Overall an enjoyable experience.
Because it's an older building there is no lift. That did not lessen my pleasure during the stay. Staff were courteous and welcoming. The room was clean and quiet. The water pressure was a little low, but I still had a good shower. Overall an enjoyable experience.
8
Elizabeth
Apr 27, 2025
·
Stayed 1 night
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
4
Edgar
Oct 7, 2023
·
Stayed 2 nights
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
4
Delvyn
Jul 6, 2025
·
Stayed 12 nights
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful, and self check-in works smoothly. However, reception hours can be limited and responses or housekeeping requests are sometimes missed.
Related guest reviews
8
Joan
Jun 29, 2025
·
Stayed 1 night
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
6
Rodney
Sep 8, 2025
·
Stayed 3 nights
This was a good comfortable hotel. However service was below average. I stayed for 3 nights. No service of room after first night. The next day I specifically rang the hotel during the day twice but got no reply. I left a message specifically asking for the room to be serviced. Still no service the next day. I also requested some ice to take to the room for a drink. None available the first night. Small cup the next night. Smaller cup the next night and then no more when I asked. Considering there is a restaurant on site, seems odd.
This was a good comfortable hotel. However service was below average. I stayed for 3 nights. No service of room after first night. The next day I specifically rang the hotel during the day twice but got no reply. I left a message specifically asking for the room to be serviced. Still no service the next day. I also requested some ice to take to the room for a drink. None available the first night. Small cup the next night. Smaller cup the next night and then no more when I asked. Considering there is a restaurant on site, seems odd.
6
Faheem
Aug 10, 2025
·
Stayed 1 night
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
10
NESRIN
Jun 6, 2024
·
Stayed 1 night
We made a late self check in but it was so easy. The directions for self check in were so clear , no difficulties. Very responsive and helpful! There were kind to save our luggages after checking out until we leave the town. It was a nice stay.
We made a late self check in but it was so easy. The directions for self check in were so clear , no difficulties. Very responsive and helpful! There were kind to save our luggages after checking out until we leave the town. It was a nice stay.
8
Geraint
May 23, 2024
·
Stayed 1 night
I was looking for a place, close to the train station - without paying premium prices, for a short one night stay...and I told the young lady as I was leaving, that I would definitely stay there again one day soon...as it fitted the bill, in terms of expectations against price. In an incredibly expensive city, it gives great value for money - and the service of the staff, including Laksh(?) in the evening who ordered a taxi and knocked my door when it arrived, shows great customer service, regardless of price paid. Thank you.
I was looking for a place, close to the train station - without paying premium prices, for a short one night stay...and I told the young lady as I was leaving, that I would definitely stay there again one day soon...as it fitted the bill, in terms of expectations against price. In an incredibly expensive city, it gives great value for money - and the service of the staff, including Laksh(?) in the evening who ordered a taxi and knocked my door when it arrived, shows great customer service, regardless of price paid. Thank you.
2
Mark
Sep 29, 2024
·
Stayed 1 night
Convenient location to walk into Cambridge with car parking facilities. The lights in the bathroom didn’t work and because there was no window it was very dark making it difficult to use the facilities. The bed was hard, the room was cold with no heating that worked, and the condition of the room was poor. There was no one on reception until 11:00 and we had to check out by 10:00.
Convenient location to walk into Cambridge with car parking facilities. The lights in the bathroom didn’t work and because there was no window it was very dark making it difficult to use the facilities. The bed was hard, the room was cold with no heating that worked, and the condition of the room was poor. There was no one on reception until 11:00 and we had to check out by 10:00.
4
Brett
Dec 3, 2023
·
Stayed 1 night
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
4
Delvyn
Jul 6, 2025
·
Stayed 12 nights
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
8
Ngoc Bach
Oct 2, 2024
·
Stayed 5 nights
Staff is very helpful and responsive
Staff is very helpful and responsive
10
Ron
Jun 5, 2024
·
Stayed 3 nights
The person at the front desk was very helpful and accommodating with my change in itinerary. I appreciated it very much.
The person at the front desk was very helpful and accommodating with my change in itinerary. I appreciated it very much.
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AI-generated summary based on recent guest reviews
Location
Convenient for Addenbrookes Hospital, Cambridge station and bus routes, with many guests walking to the city centre in 15–30 minutes. Handy for nearby shops and restaurants.
Related guest reviews
6
Faheem
Aug 10, 2025
·
Stayed 1 night
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
10
Simon
May 6, 2024
·
Stayed 3 nights
All good, lots places to eat nearby and walkable to city centre, they had parking for both our vehicle's to, which is a massive bonus in Cambridge
All good, lots places to eat nearby and walkable to city centre, they had parking for both our vehicle's to, which is a massive bonus in Cambridge
10
James
Apr 19, 2025
·
Stayed 2 nights
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
10
Ellen
Mar 10, 2024
·
Stayed 1 night
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
8
Jeannette
Apr 3, 2025
·
Stayed 1 night
We had an appointment at addenbrookes hospital and the hotel was close by. Shops just down the road and the staff at the hotel were lovely.
We had an appointment at addenbrookes hospital and the hotel was close by. Shops just down the road and the staff at the hotel were lovely.
8
Geraint
May 23, 2024
·
Stayed 1 night
I was looking for a place, close to the train station - without paying premium prices, for a short one night stay...and I told the young lady as I was leaving, that I would definitely stay there again one day soon...as it fitted the bill, in terms of expectations against price. In an incredibly expensive city, it gives great value for money - and the service of the staff, including Laksh(?) in the evening who ordered a taxi and knocked my door when it arrived, shows great customer service, regardless of price paid. Thank you.
I was looking for a place, close to the train station - without paying premium prices, for a short one night stay...and I told the young lady as I was leaving, that I would definitely stay there again one day soon...as it fitted the bill, in terms of expectations against price. In an incredibly expensive city, it gives great value for money - and the service of the staff, including Laksh(?) in the evening who ordered a taxi and knocked my door when it arrived, shows great customer service, regardless of price paid. Thank you.
8
Elizabeth
Apr 27, 2025
·
Stayed 1 night
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
Room was small but perfectly adaquate. Bed was clean and comfortable. Ensuite was compact but clean and well cared for. Usual facilities in room. Free wifi. Would have been nice to have a box of tissues. One of the bedside lights didnt work but had been replaced by a lamp. Staff were welcoming and efficient. Good location. Half hour walk to centre. Parking available.
4
Delvyn
Jul 6, 2025
·
Stayed 12 nights
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
10
Gillian
Sep 20, 2023
·
Stayed 1 night
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
8
gregory
Oct 25, 2024
·
Stayed 1 night
Very convenient for all transport in and around cambridge
Very convenient for all transport in and around cambridge
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AI-generated summary based on recent guest reviews
Dining
The on-site Chinese restaurant is often praised for tasty dinners. Breakfast is generally not provided, though a few mentions note external or occasional options.
Related guest reviews
8
Joan
Jun 29, 2025
·
Stayed 1 night
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
10
Richard
May 19, 2025
·
Stayed 1 night
Great place to stay. Chinese restaurant in the same building. Some parking out back. We were just passing through. Many restaurants and shopping mall just down the street.
Great place to stay. Chinese restaurant in the same building. Some parking out back. We were just passing through. Many restaurants and shopping mall just down the street.
10
James
Apr 19, 2025
·
Stayed 2 nights
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
Great location, 15 min walk from Cambridge central station and Addenbrookes Hospital with numerous buses in between. Doesn't do breakfast but there are places nearby. Would be an improvement if a light snack box was available. A Chinese restaurant is open on site for lunch and dinner. Staff were lovely and so helpful and informative. Hotel price was very reasonable, limited hours reception with other hrs phone contact details provided.
10
Neil
Mar 9, 2025
·
Stayed 1 night
Fantastic welcome and comfortable room. An ideal stopover for enjoying a gig at Cambridge junction (2 minute walk away). The food in the restaurant downstairs was delicious and service great too. Tip - swipe the room keycards really fast or they don’t work. Lovely wooden staircases (lots of them).
Fantastic welcome and comfortable room. An ideal stopover for enjoying a gig at Cambridge junction (2 minute walk away). The food in the restaurant downstairs was delicious and service great too. Tip - swipe the room keycards really fast or they don’t work. Lovely wooden staircases (lots of them).
8
John
Oct 16, 2024
·
Stayed 1 night
I wanted a low cost bed for the night within easy walking distance of the city centre and that what I got. Nothing fancy but I didnt pay fancy money. An option for breakfast would have been good.
I wanted a low cost bed for the night within easy walking distance of the city centre and that what I got. Nothing fancy but I didnt pay fancy money. An option for breakfast would have been good.
10
Adrian
Jan 10, 2023
·
Stayed 19,367 nights
Very polite and helpful staff. Good food at hotel restaurant. Plenty of stuff to do around the area.
Very polite and helpful staff. Good food at hotel restaurant. Plenty of stuff to do around the area.
8
Sally
Aug 6, 2024
·
Stayed 1 night
good little hotel, do not offer breakfast option anymore. walking distance from the train station,
good little hotel, do not offer breakfast option anymore. walking distance from the train station,
10
Michelle
Jul 29, 2023
·
Stayed 4 nights
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
8
Sue
Aug 13, 2024
·
Stayed 1 night
A nice relaxing stay and welcome from the moment I stepped into the hotel. Food was good and 20% off food an unexpected bonus!
A nice relaxing stay and welcome from the moment I stepped into the hotel. Food was good and 20% off food an unexpected bonus!
10
Xiaodong
Jun 28, 2024
·
Stayed 1 night
clean and quiet, nice restaurant downstairs, check in was quick and hassle free
clean and quiet, nice restaurant downstairs, check in was quick and hassle free
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AI-generated summary based on recent guest reviews
6
Rodney
Sep 8, 2025
·
Stayed 3 nights
This was a good comfortable hotel. However service was below average. I stayed for 3 nights. No service of room after first night. The next day I specifically rang the hotel during the day twice but got no reply. I left a message specifically asking for the room to be serviced. Still no service the next day. I also requested some ice to take to the room for a drink. None available the first night. Small cup the next night. Smaller cup the next night and then no more when I asked. Considering there is a restaurant on site, seems odd.
This was a good comfortable hotel. However service was below average. I stayed for 3 nights. No service of room after first night. The next day I specifically rang the hotel during the day twice but got no reply. I left a message specifically asking for the room to be serviced. Still no service the next day. I also requested some ice to take to the room for a drink. None available the first night. Small cup the next night. Smaller cup the next night and then no more when I asked. Considering there is a restaurant on site, seems odd.
6
Faheem
Aug 10, 2025
·
Stayed 1 night
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
10
Susan
Jul 8, 2025
·
Stayed 2 nights
The room was excellent value for money compared to anything else. It is tired, but very clean, in a great spot and the staff are lovely.
The room was excellent value for money compared to anything else. It is tired, but very clean, in a great spot and the staff are lovely.
4
Delvyn
Jul 6, 2025
·
Stayed 12 nights
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
4
Helen
Jul 1, 2025
·
Stayed 2 nights
Shabby and cramped
Shabby and cramped
FAQs about Crystal Hotel
Is parking available at the hotel?
Yes, free self-parking is available on-site.
What are the check-in and check-out times?
Check-in is from 15:00 to 22:00, and check-out is at 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the hotel offer?
The hotel is not wheelchair accessible, and specific accessibility features are not detailed.
Where is the hotel located in relation to key landmarks?
The hotel is located in Queen Edith's, Cambridge, within a 5-minute drive of the University of Cambridge and University Botanic Gardens. It is 0.5 mi from Cambridge Junction and 0.9 mi from Downing College.
What are the policies for guests staying with children?
Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
The front desk is open daily from 7:30 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 15 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Popular amenities
Free Wi-Fi
Garden
Luggage Storage
Express Check-In/Check-Out
Parking (Self) (free)
Front Desk (limited hours)
Services
Luggage Storage
Express Check-In/Check-Out
Front Desk (limited hours)
Internet
Free Wi-Fi
General
Smoke-Free Property
Not Wheelchair Accessible
Parking
Parking (Self) (free)
Activities
Garden