New Linden Hotel

Clean and tidy, friendly staff

Filthy room (stains, hairs), missing services promised in booking confirmation (‘Egyptian cotton’ sheets, ‘balcony’, ‘newspapers’, ‘left luggage’). None of the above services are available and whilst the rest of the staff are lovely the owner is somewhat rude. I booked a “4 star hotel” and was told “this is not a full service hotel”. Separately, they also have hidden surcharges e.g £130 if you leave your room key in your room and need letting in etc. these are only visible inside the property; thus, fleecing unsuspecting customers. Book only if you are okay with dirty 2 star hotels.

Honestly, avoid this hotel. I booked it for family visiting and they had not stipulated clearly they would need ID on arrival. They were really pushy and aggressive when they didn’t immediately present ID, then when more family joined a few days later - no request for the ID at all. On top of that the air con was broken, the room was smaller than described and the extractor fan broke. As if it wasn’t enough, on the final day the boiler broke! So no hot water for a shower. Honestly, just awful.

Our stay at New Linden Hotel was very disappointing. Upon arrival, the staff was not welcoming, and our room was not clean (fingerprints on mirrors, stains on the sheets, torn curtains, and much smaller than advertised). We asked to change rooms due to the poor condition, and although it was done, the staff seemed visibly annoyed and remained unfriendly throughout our stay. There was also confusion about check-out time, and we were unfairly blamed for their mistake. The only positive point is the location. Otherwise, I would not recommend this hotel.

Hotel was lovely on entrance, staff really helpful. Room as expected for 3 star, only complaint was that there were left over toiletries half used in shower!