Holiday Inn Express and Suites Indianapolis W- Airport Area by IHG

Best place we have stayed at i want to let everyone know the "hot tub" IS NOT A HOT TUB it part of the pool! We ran to sams to buy swim suits for the hot tub and found out it was a kiddy pool Our stay was amazing we were here for a concert at 8 second saloon

The only downfalls to the stay was parking. It is a very small lot that is shared with another hotel. So get there early if you dont wanna park a block from the hotel

We usually only stay at Holiday Inn Express. I look forward to the nice comfy beds but this one did not have the comfy beds that all the others I have stayed in have. But the biggest issue is the parking. Very limited, they share a parking lot with the motel 6 which was also full. We ended up having to park in the Sam’s Club parking lot. Our car was probably safer there anyway as the motel 6 had multiple signs on the poles stating they were not responsible for your vehicles safety.

Their advertisement said they had a swimming pool… When I got checked in, they told me that the pool has not been working for three weeks… I selected this hotel because it had a swimming pool… Terrible I checked out right after I checked in and found another hotel with a pool and less expensive… False advertising

Great breakfast. Super clean. Hot tub was cold :(

Beds are comfortable, good size TV, awesome breakfast, pool was wonderful. Only bad part was that the elevator quit working and being on the fourth floor made it an interesting morning.

Nice modern property. Free shuttle to/from airport. Helpful staff. Clean and comfortable room. Free breakfast was on point. Great job Holiday Inn Express!

The area around the hotel is not the nicest, and it shared a parking lot with a Motel 6. We had trouble finding a parking spot and had to park on the other side of the Motel 6. The inside of the hotel and the room were clean, nicely updated. However, we booked the hotel because we wanted a pool and on-site breakfast. The weekend we stayed there was a baseball tournament and a lot of families with kids. The hotel decided to shut the pool down for the weekend, according to a staff member, because of the young guests. Unacceptable. We paid more for a hotel with a pool. We could have stayed somewhere with no pool for $50-$100 less a night. Also breakfast was only served from 7:30-9:30am. 2 hours?! That’s inadequate as well. Seemed like this hotel cares more about keeping their jobs easy rather than giving the guests what they paid for.

We booked specifically for the pool and its closed.

It was very clean but not enough parking. King bed suite very nice and comfortable. The breakfast was great too. A lot of options. Will definitely stay there again if we are in the area.

The floors were in need of cleaning. Don’t go barefoot or wear white socks.

The room they put us in had not been cleaned. We had to take all our stuff back to front desk and get a new room key. A little discount for the inconvenience would have been nice instead of front clerk being accusatory of us.

We were very disappointed in our stay. Uppn arrival, there were ZERO parking spaces for the hotel; we were forced to park in a lot that was not within view of the hotel itself. There is a motel 6 that shares the parking lot, and let's just say the patrons there did not seem...friendly, which also caused anxiety with parking our truck out of sight. The room was not clean; floors were dirty, stains on the couch cushions, and a spider crawling across the 'clean' towels in the bathroom. Upon check-in, the pool was crowded with rowdy teenagers who were in town for a baseball tournament, so we decided we would swim in the morning before check out. We set our alarm early and got our 2 year old ready to swim, only to find out the pool would not be opening because the teenagers had 'left something nasty in the pool' according to the the front desk associate. As if that wasn't enough, there was almost nothing remaining on the breakfast buffet by the time the baseball boys had eaten; only eggs and muffins remained with nearly an hour of breakfast time still remaining. Let me just say that we only chose Holiday Inn, because of their amenities and their overall rating. Not being able to enjoy our stay has definitely left a stain on our impression of the Hotel Brand moving forward.

The hotel was a nice, clean, quiet place to settle for the night while traveling. It had a good (full featured) breakfast. Helpful staff.

Booking was easy. Rooms super clean. Front desk personnel was awsome and helpful. Would recommend to others

The door to my room didn't close properly, i felt unsafe. The bath tub was dirty, the bathroom floor was dirty and there was hair on the hairdryer. The bed was uncomfortable as were the pillows.

Very clean

new and clean

Excellent, clean, convenient good breakfast friendly people thank you

Staff was very friendly and efficient. Breakfast was amazing and the room was spacious and clean.

New or has been remodeled.

A nice place to stay. Room was clean and comfortable. Would recommend.

Very clean and convenient to the airport. Room was very spacious and clean. Bed was comfortable! The provided breakfast was also great!!

My room was close to freeway and very loud traffic noise.

The property has just been renovated and is lovely. You can see that they take pride in their place of work. All staff were very friendly and helpful. I would definitely stay there again.

Clean room, plenty of space

The staff was friendly and the facility was very clean. Our only complaint is that it was so noisy. Don’t expect a quiet nights sleep being so close to 465.

The cleanliness, room design and staff friendliness are the top features. I liked the hard floors throughout and the room design. The things that could be improved on: There was a good 2 inches under the door that brought in a lot of hallway noise. There was no bolt on the inside that you flip to ensure no one can get in even if they have a keycard. This made me nervous as a woman traveling alone. The last day, there was no hot water. I'm not a fan of cold showers. The walls were thin and the guy in the next room talking on his phone kept me up into the wee hours. The staff was very friendly and helpful!

Room was clean. Staff was decent. The hotel put us in a room that backed to the elevator and it was loud all night. Upon check in we were quickly in the room, got unpacked and left again. It wasn’t until after coming back from our evening did we realize it would be an issue. We slept with a sound machine on and hoped for the best. It was so loud! As a hotel, you know it’s loud. Why give people that room or let them know and give them the option? When we said something at the front desk, she was a bit dismissive about it and blew it off like it’s no big deal.

Staff was very friendly and efficient. Breakfast was amazing and the room was spacious and clean.

Exceptional service from all staff including Jessica, she definitely made my stay feel like home.

We were greeted warmly and rooms were ready to go

Excellent service

Great staff.

This was the fourth Holiday Inn property I stayed within the same week, it was the only one that did not mention my membership rewards program and when I asked if they had the number I felt dismissed by the lady in the counter. All the previous hotels at the least offered a complementary bottle of water, here they said they were at a cost. So, I did not felt welcomed

This was a lovely hotel with very friendly and helpful staff. I would stay here again

Amazing staff. Very helpful and great attitude. Everyone Fantastic

Nice modern property. Free shuttle to/from airport. Helpful staff. Clean and comfortable room. Free breakfast was on point. Great job Holiday Inn Express!

I could not find anyone to check out the next morning for a solid 20 minutes. She was no where to be found.

The entire team is amazing! I stayed off and on for 3 weeks. From the front desk, to managers, to the house keeping team they were all smiles and went above and beyond to ensufe my stay was amazing.

Close to the freeway, free shuttle, decent breakfast

Close to Indy Motor Speedway. Nice breakfast included.

We needed a place to stay for one night on a road trip. The hotel was decent but in kind of an odd area. Parking was limited. When we arrived there was an odd smell in the lobby, but our room was clean and comfortable. The breakfast the next day was good quality but that seating was limited and tight.

Good breakfast, friendly helpful staff, convenience to Lucas Oil stadium.

The staff was friendly and the facility was very clean. Our only complaint is that it was so noisy. Don’t expect a quiet nights sleep being so close to 465.

Easy on/off I-74 & 464. Nice decor & clean. Front desk had a menu for Piezanos Pizza, just a few blocks away, that delivered. We had a delicious pizza but there was a nice variety of other items on menu.

No dining establishments nearby within walking distance.

Great location. Behind a Morel 6 so you feel a little cheap? But excellent property and service. Monday morning breakfast was hearty and fresh. Shuttle to airport is first stop of 2, so if dubious, take the earliest shuttle practicable. Very nice motel overall.

Short drive to Speedway.

The hotel is situated near a major highway, resulting in significant traffic noise that may disrupt sleep quality for guests.

It was bless to stay at the hotel. The service was excellent. Clean rooms , wonderful staff and the most amazing breakfast.

Breakfast was good, I loved the pancake machine. The pool was warm. The lobby and breakfast area seemed new. Staff were very friendly and helpful.

The hotel was a nice, clean, quiet place to settle for the night while traveling. It had a good (full featured) breakfast. Helpful staff.

Very nice. Clean with nice rooms. Good breakfast.

The area around the hotel is not the nicest, and it shared a parking lot with a Motel 6. We had trouble finding a parking spot and had to park on the other side of the Motel 6. The inside of the hotel and the room were clean, nicely updated. However, we booked the hotel because we wanted a pool and on-site breakfast. The weekend we stayed there was a baseball tournament and a lot of families with kids. The hotel decided to shut the pool down for the weekend, according to a staff member, because of the young guests. Unacceptable. We paid more for a hotel with a pool. We could have stayed somewhere with no pool for $50-$100 less a night. Also breakfast was only served from 7:30-9:30am. 2 hours?! That’s inadequate as well. Seemed like this hotel cares more about keeping their jobs easy rather than giving the guests what they paid for.

One of the best places on our trip. Breakfast was included and amazing.

Clean and nice hotel. Geeat breakfast

When we checked it things went smothly. When we arrived at our room we used the elevator , it smelled like the engine was hot. We only used the elevators to get our stuff up and down when we checked out . We arrived in our room and itwas what we order 1 king bed. Very roomy. When we tried to sleep we could hear the highway we turned the fan on to help block the noise , but woke up cold. We went down stairs for breakfast but a lot of things where out, there was one lady that seemed to be managing the breakfast who was super busy. I went to the frint desk to let her know that the juice machine is overflowing there are bo spoons, no biscuits, and the lady seems like she could use a hand. After she took her eyes of her phone she said " biscuits are in the oven they will be out soon." A fee other notes * the pool had no towels, it was fithy. The hot tub seemd to not work.they had the doors to the pool propped open to the outside , anybody could get in. * when checking out sunday i needed to use the restroom i used the one in the lobby it had no tolit paper or paper towel and the tolit was broken, i informed the front desk ans she said they are working on it . Why didn't she tell me before i went in there she is the one who told me where the restroom was, Mabe hang a sign. We had a nice weekend despite the service and cleanlines.

Everything was clean and as pictured in the listing. The bed was ridiculously comfortable, and the breakfast was fresh and tasty! The staff were very accommodating and polite. My niece and I had a great experience.

Staff was very friendly and efficient. Breakfast was amazing and the room was spacious and clean.