Hyatt Vacation Club at Sunset Harbor

Just a short two day trip. You park across the street at in the parking ramp. Hotel is beautiful. I just wish it had more available. Store, Restaurant or even Spa.

Great location, great pool, beautiful bathroom, great stay except the walls are very thin and the doors open to the outside (street). All the noises from other rooms, and outside atmosphere prevented us from having a good night sleep. I'm sure that if our room was facing the pool it would have been a much nicer experience. Also, a 10am check out at a vacation destination seems a little excessive, no one does that.

They did not tell us how to use the parking card and we got stuck in line and ended up paying them and the garage for parking bc we had a line of people and so parking cost me a little over 100.00

Nice room but small and loud. The shades had to be closed because of a lot of foot traffic near the building. It was ok, clean. Even with the hotel rates being so high i was still charged for parking.

We really enjoyed our stay and was perfect for a quick weekend trip. Parking across the street, (make sure to go in and get the card to help you park) very convenient location for everything. The staff is extremely friendly and welcoming, and the grounds are beautiful and well kept. Opt for a private balcony if possible. It was awesome being able to walk to everything and watch a cruise depart from the pool! Will be back and would recommend! Oh and bring earplugs for sleeping since you’re not escaping the roosters anywhere on the island!!

Hotel is worn out, AC is one of super noisy one. USA has a lot to learn from Japanese silent air conditioning design. Cleaning is okay, location is good. No free car park but they have agreement with the garage next to, like half price.

This was an amazing property. Wish we had stayed for more than a night and we're already planning a trip to Key West again just to stay here another time. Very friendly and helpful reception staff. Parking deck is directly across the street. Beautiful pool. Near the water (cruise port), a 5 minute walk to Duval Street, and the Truman Little White House was basically next door. Genuinely cannot say enough good things about this hotel.

Very clean, great location, nice staff, beautiful pool area.

We both loved the place. Great location, room was awesome, the pool was fun and staff was very friendly and helpful.

Parking was $25 per day, my room faced the garage, no bar or restaurant, noisy from early morning (leaf blower, truck making U-turn, people walking on wood floor outside the room). Employees are always the best asset. Very pleasant staff.

I loved the location and the hotel as a whole, the only thing that I was not happy with was some mold on the bathroom floor. But the rest of the bathroom and room was impeccable.

Had a great time. Property is clean and well maintained. Any call to the front desk was answered promptly and everyone was very helpful. We will definitely be back. Aileen was also ver helpful. 3 guys from Texas very much appreciate y’all.

We enjoyed our stay and loved the fact that our studio came with a tub and partial harbor view. Room was just as described on booking site, and exceeded our expectations as I had come across some negative reviews. The only recommendations I have for improvements are please do deep cleaning on shower tiles as they were nearly black, just for hygienic reasons. We also would have enjoyed robes to change into when going/coming from the pool, and upgrading towels and pillows; also we could have used more pillows which were promptly brought up to us after calling front desk. We only say this for future improvement's. We definitely enjoyed it enough to want to come back on our next trip, and upgrade to one bedroom suite!

This place is old and filthy, floors made me feet black within 3 minutes of me walking barefoot. Woodwork beat up, filthy dirty, stained flooring, worn out furniture broken coffee maker. Just plain nasty! I will never come back or recommend.

Super clean! Very elegant! Loved the location!

Very clean, great location, nice staff, beautiful pool area.

Very clean well managed property. Will definitely be back

Our room smelled like wet carpet and dog.

Staff is friendly and the place is super convenient and close to Duval St. The view is great too. However, the place smelled smoky and old and everything was old. It’s in desperate need of a renovation.

Check out at 10, never have I experience this, old property, bad smell , too expensive for what you get

It was ok for a weekend stay. No views though from a studio unfortunately.

The view of the marina

Guest services is very kind and accommodating. The property is clean with convenient access to the pool and walkable to town. The entry to our room is shared with another and was a bit noisy at times when the neighbors were entering and leaving their room. The room was clean and comfortable and we had everything we needed for the week.

Great location, great pool, beautiful bathroom, great stay except the walls are very thin and the doors open to the outside (street). All the noises from other rooms, and outside atmosphere prevented us from having a good night sleep. I'm sure that if our room was facing the pool it would have been a much nicer experience. Also, a 10am check out at a vacation destination seems a little excessive, no one does that.

This property is a time-share, not an actual hotel, which was not clearly communicated. While Expedia indicated that parking was available, we assumed the property had its own parking. Instead, parking was at a nearby garage for approximately $30 per day, which was an unpleasant surprise. Our room was connected to another via a locked door, and the guests on the other side repeatedly attempted to open it. This was unsettling and made us feel unsafe. The property advertises “water” during specific times, which turned out to be flavoured water. While this might appeal to some, it seemed unnecessary and irrelevant. We also had an odd encounter with a maid who spoke no English and tried to enter our room. We couldn’t figure out why, which added to the discomfort. Our ground-floor room had neither cell reception nor a functioning Wi-Fi signal. When we raised this issue, staff gave us a password for an internal/staff network, but it didn’t work either. The front desk claimed there was an island-wide internet outage due to problems with the service provider. However, we verified this wasn’t true as there were no connectivity issues at another hotel we stayed at. Given the accumulation of issues, we ultimately decided to check out early

We were right on the water with an incredible view. The suite was spacious and well-appointed. We will come here again absolutely! Great get-away!

Very clean, spacious and efficient. Few minute walk to DUVAL street . Will definitely rent there again 😊

No bedding on the queen pullout and none to be found in the room. Floors were sticky and the bathroom was extremely small. We couldn’t get a receipt upon checkout because the printer was down and the didn’t email the receipt as promised.

Spacious suite fully furnished and equipped. Spectacular view and great location

Hotel is worn out, AC is one of super noisy one. USA has a lot to learn from Japanese silent air conditioning design. Cleaning is okay, location is good. No free car park but they have agreement with the garage next to, like half price.

Love the place. Perfect location, walking distance to Duval and many other places, super clean, ocean front, staff treated us like kings. The room’s kitchen very spacious equipped with everything you need, beds and pillows awesomely comfortable (you don’t find this everywhere). The bathroom is not spacious but the shower very comfortable. swimming pool area beautiful. Planning to stay again soon and bringing more people. And smell awesome evewhere!

We have been to Hyatt Sunset many times as we own Hyatt Timeshare. Staff is especially friendly and gracious!

Wouldn’t make an exception for us when my 7 month old was hospitalized on Christmas Day with RSV…happy holidays Hyatt.

They did not tell us how to use the parking card and we got stuck in line and ended up paying them and the garage for parking bc we had a line of people and so parking cost me a little over 100.00

Had a great time. Property is clean and well maintained. Any call to the front desk was answered promptly and everyone was very helpful. We will definitely be back. Aileen was also ver helpful. 3 guys from Texas very much appreciate y’all.

It was difficult to find someone to get us into her room due to the fact that the flight was delayed. Had to check into another hotel for that evening until the following morning. Is very inconvenient and lost a days stay

Were not very accommodating. Nor friendly. Very hard to find address was confusing.

Property was clean. We arrived a little early and the room was not ready. We had a fun time walking around but when 4 pm came, no call so I called to see if the room was ready and it was not!

This was an amazing property. Wish we had stayed for more than a night and we're already planning a trip to Key West again just to stay here another time. Very friendly and helpful reception staff. Parking deck is directly across the street. Beautiful pool. Near the water (cruise port), a 5 minute walk to Duval Street, and the Truman Little White House was basically next door. Genuinely cannot say enough good things about this hotel.

We both loved the place. Great location, room was awesome, the pool was fun and staff was very friendly and helpful.

Great hotel with excellent location

Quiet area, yet close to Duval Street. Very nice accommodations.

Good location

EXCELENT LOCATION AND SUNSET VIEW

Tucked away in a corner but on the water. Very quiet and beautiful place to stay

Spacious suite fully furnished and equipped. Spectacular view and great location

This was an amazing property. Wish we had stayed for more than a night and we're already planning a trip to Key West again just to stay here another time. Very friendly and helpful reception staff. Parking deck is directly across the street. Beautiful pool. Near the water (cruise port), a 5 minute walk to Duval Street, and the Truman Little White House was basically next door. Genuinely cannot say enough good things about this hotel.

Very clean, great location, nice staff, beautiful pool area.

Centrally located

This was close to Mallory Square. Great area to walk to all the busiest places.

Just a short two day trip. You park across the street at in the parking ramp. Hotel is beautiful. I just wish it had more available. Store, Restaurant or even Spa.

This property is a time-share, not an actual hotel, which was not clearly communicated. While Expedia indicated that parking was available, we assumed the property had its own parking. Instead, parking was at a nearby garage for approximately $30 per day, which was an unpleasant surprise. Our room was connected to another via a locked door, and the guests on the other side repeatedly attempted to open it. This was unsettling and made us feel unsafe. The property advertises “water” during specific times, which turned out to be flavoured water. While this might appeal to some, it seemed unnecessary and irrelevant. We also had an odd encounter with a maid who spoke no English and tried to enter our room. We couldn’t figure out why, which added to the discomfort. Our ground-floor room had neither cell reception nor a functioning Wi-Fi signal. When we raised this issue, staff gave us a password for an internal/staff network, but it didn’t work either. The front desk claimed there was an island-wide internet outage due to problems with the service provider. However, we verified this wasn’t true as there were no connectivity issues at another hotel we stayed at. Given the accumulation of issues, we ultimately decided to check out early

Parking was $25 per day, my room faced the garage, no bar or restaurant, noisy from early morning (leaf blower, truck making U-turn, people walking on wood floor outside the room). Employees are always the best asset. Very pleasant staff.