Name: Hampton Inn & Suites by Hilton San Antonio Riverwalk
Address: 118 Soledad Street, Main - Military Plaza, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$137–US$312 per night
Rating: 8.55

What guests think

Across the reviews, Hampton Inn & Suites San Antonio Riverwalk is praised for its walkable riverfront location, friendly staff, and clean, comfortable rooms, while recurring frustrations include pricey, slow valet parking, crowded breakfast, and occasional maintenance or hot‑water issues.

Many enjoy river‑view balconies and the small pool, though it can be shallow or busy. Some guests reported room‑type or view mismatches at check‑in, as well as noise, loud AC, or unresolved maintenance problems. Expect a convenient River Walk base with paid parking and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a small, shallow pool that can get crowded, a nicely equipped gym, and paid parking mostly via third‑party valet; several guests reported slow service and high fees, while others used the garage across the street. A few mentions of elevator outages and ceiling leaks.

Related guest reviews

6

Reynaldo

14 Jul 2025

·

Stayed 3 nights

Property was fine. It was clean, the room was keep clean, and the complimentary breakfast was ok. The only thing I did not like was that there wasnt any complimentary parking at this location. When I booked it, the information on parking didn't show. Parking was over $60 each day. This is too expensive and the staff didn't help explain how the parking structure accross the street offered discounted parking and how it worked so we overpaid also.

10

Breanna

7 Jul 2025

·

Stayed 3 nights

The hotel staff were very friendly, the cleaning service came and collected towels and refreshed daily with was really nice. The balcony overlooked the river and it was so nice and peaceful. The breakfast was so good and had so many options to choose from! With different options everyday which was so nice. The pool was nice, only 3ft deep but was so nice for small kids to play!

10

Cody

11 May 2025

·

Stayed 4 nights

All the shopping and dining is within 5-15 minute walk from hotel. Breakfast was good and always hot. The room was very clean, and for safety the elevator required room key to use. Nicely equipped gym. Only down side is in the dining area there was a couple water leaks in the ceiling that look like they haven’t been addressed for a while- buckets collecting water and towels on the floor is the remedy for now.

2

Arly

22 Apr 2025

·

Stayed 3 nights

There is no prior note that parking is only available as Valet and that it costs $50.00 / night. Also, if you are expecting a nice pool, the pool is very small, smaller than a regular home pool and not very clear, again because of the size and the amount of kids in it.

10

Remy

11 Sept 2025

·

Stayed 1 night

We really enjoyed the happy hour drink alongside the riverwalk. The pool was quite good.

2

Raul

19 Aug 2025

·

Stayed 2 nights

My experience started well but the valet service they have was terrible. I paid for a two night stay and my valet ticket was closed out. The valet manager didn't know how to help me. He had to go across the other hotel to get help from the other valet manager. I had to pay for another night for them to get my car. It was a terrible experience. I had to check out from the hotel one night early. I wish the Hotel can have a say so since that speaks on them as well.

8

Megan

13 Mar 2025

·

Stayed 1 night

Location of the hotel is wonderful, with great access to the river walk. The resort style pool area is beautiful. There is no parking so you have to find public parking, which is $30 per day. The breakfast area is not well designed and extremely chaotic in the morning. Could hardly find a place to sit and lengthy lines for everything. It is free, so there was not high expectations.

10

Claudia

2 Jan 2025

·

Stayed 2 nights

The HSKP who cleaned my room on 12/31 was a very attentive. Breakfast was wonderful, all front desk was very friendly. The bathroom sink was clogged, two elevators out of service. With all those people, we waited a long time to go up to the room.

10

Karina

27 Nov 2023

·

Stayed 1 night

Valet took forever to bring my car after I had texted the number they gave me 20minutes before actually going to the lobby and when I asked for my car they said they never got my message and that I still had to wait 20-30minutes

8

Leonel

17 Jul 2025

·

Stayed 2 nights

Too many incidental fees very expensive valet along with tips so be aware of this.

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Cleanliness

Many guests found rooms very clean with attentive housekeeping. Others reported hair in linens, sticky or dusty floors, odors, and occasional pests or messy breakfast areas.

Related guest reviews

2

QUANG

27 May 2025

·

Stayed 2 nights

For some reason. The floor is super sticky. Called for service and it’s the same after cleaning.

2

Jesse

6 Jul 2025

·

Stayed 3 nights

We arrived and were assigned room 731, and when my daughters checked their beds there was hair and it looked like linens were not washed. My wife checked our bed and it was the same thing and the pillow cases were dingy and some had hair as well. We got new linens that night but I had to go down to get it. The showers in room 731 would go from hot to cold. Nobody enjoyed a proper shower. This morning around 6am we woke up because the AC smelled like something was burning. Wish we could get our money back. This stay was one of the worst hotels we ever stayed at.

10

Zecundina

6 Aug 2025

·

Stayed 1 night

I liked everything...very nice and clean

6

Solita

8 Jun 2025

·

Stayed 3 nights

Although breakfast was just regular food, it is better than nothing. Bottled water is provided upon request at the registration although some of the staff are stingy, instead of giving the bag with 2 bottles, they just gave us one bottle from the bag…😳. The room was not thoroughly cleaned… there was a dental floss stuck in the bottom of the bed while clean towels had hair on them. Majority of the staff were nice and accommodating except for that one stingy staff.

10

Jose

9 Aug 2025

·

Stayed 2 nights

The staff was great and the hotel was very Clean.

2

Chengzhou

26 Dec 2024

·

Stayed 1 night

old hotel. See a cockroach. The lotion bottle was empty.

10

Luz

18 May 2025

·

Stayed 1 night

Front stuff was amazing and room very clean. Easy access to Riverwalk and Restaurant.

10

Desiree

6 Aug 2025

·

Stayed 2 nights

Very well maintained. Would stay again!

10

lourdes

7 Aug 2025

·

Stayed 1 night

Very clean hotel, super nice staff and affordable. Only thing i did not like was that during breakfast time. the floors were very messy. cereal, and milk on the floor, as well as floor being slippery which was a hazard for guests,

10

Janis

25 Aug 2025

·

Stayed 2 nights

Room was super clean. Extended our stay and other room was very clean as well. Staff is very friendly. Front desk super helpful!

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Rooms

Rooms are often spacious and comfortable, with popular river‑view balconies and family bunk‑bed layouts. Some guests received a different room type or faced poor views, cramped bunk‑bed rooms, loud AC, or unresolved maintenance problems.

Related guest reviews

10

Jean

17 Jul 2025

·

Stayed 4 nights

I absolutely loved the spacious room layout. I was away for business but this room would have been great to accommodate my family of 4. I love the details of the room: extra large closet (mirrored 2 side closet!), large "kitchen" area (love the counter space!), pull out sofa bed, ironing board, appreciated the separated sink and shower area (time saver for multiple showers); useable shelves under the sink, multiple USB outlets and large desk area! Great room for families and business trips! The dining area looks out over the river walk. I would highly recommend. Also, very friendly, helpful service!

2

Shirley

20 Jul 2025

·

Stayed 2 nights

I Paid For A Riverwalk Balcony Queen Suite And Was Told They Didn’t Have One Available Due To Me Booking Through Expedia Which Doesn’t Guarantee That I’ll Get What I Paid For

6

Jerry

2 Jul 2025

·

Stayed 2 nights

Location was nice. First night was challenge since we had no hot water. They offered two room changes and finally hot water in the last room change. No follow-up from management concerning the first night challenge.

10

JIMMIE

2 Oct 2025

·

Stayed 2 nights

Great stay and experience. Staff was friendly and efficient. Room balcony overlooked the Riverwalk which was so beautiful and peaceful at night

6

Leanna

21 Oct 2025

·

Stayed 2 nights

To Breakfast was a better view. The rooms view sucked. The bathroom lacked a convenient electrical plug and the shower faucet came out in my hand when I was trying to turn it down to cooler. I almost boiled trying to get the handle back on and turn it down. That’s dangerous!

2

Melissa

28 Jun 2025

·

Stayed 1 night

No hot water.

10

Annie

23 May 2025

·

Stayed 4 nights

Rooms were spacious and nicely appointed. The staff were amazing! The only downsides were a very cramped breakfast serving area and a very unique view out our window.

4

Andrew

16 Jun 2025

·

Stayed 4 nights

They pulled a bait and switch. I reserved a room with a balcony which is the main reason I chose them. THen at checkin they didnt have any balcony rooms available. I paid for that particular room and it was a loss with no recompense.

6

Maritza

10 Aug 2025

·

Stayed 1 night

Room has bunk beds, no space what’s so ever. Refrigerator not working

6

Rebecca

30 Sept 2025

·

Stayed 2 nights

The location on the Riverwalk is great. It is a quiet segment but very convenient to everything. The room was decent but strangely configured. The couch was perpendicular to the tv, making watching a bit difficult and there was a desk in the way so a chair couldn’t be moved there. The shower didn’t work well. I think there was something wrong with it and the hot water knob had to be in a (very) different place each time. It was always a guess to find the hot water. Also, housekeeping came in the very late afternoon, when we were back getting ready to go out for the evening.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with several standout front‑desk interactions. Some guests noted poor follow‑up or rude encounters, plus long waits and issues tied to the third‑party valet.

Related guest reviews

10

Bryant

15 Jun 2025

·

Stayed 5 nights

My spouse and I really enjoyed our stay here. The staff was very nice, professional. They also reached out periodically to ensure as was well with our stay, which was very thoughtful. Location is A+

10

Lori

6 Oct 2025

·

Stayed 2 nights

Staff super friendly. Close to all excursions

6

Barry

4 Nov 2025

·

Stayed 2 nights

Mechanical humming noise in room was very unpleasant. AC was also very loud. Reported it to the front desk and they said “we’ll send maintenance up.” Never got fixed nor any follow up from the hotel.

10

Heather

5 Jul 2024

·

Stayed 1 night

Anthony at the front desk was amazing, made us all feel right at home, helped us with excellent dinner recommendations for a family with 5 small children, showed extreme patience, and is all around the reason we loved our stay, we need more like him in the world, he clearly loves what he does and it shows

10

Kristina

10 Apr 2024

·

Stayed 4 nights

Staff were PHENOMENAL!!!!! beds are super comfortable. Breakfast was perfect. Could not have asked for a better stay. And Victoria was the best ever!

10

Tracey

13 Oct 2025

·

Stayed 3 nights

Staff was very welcoming and attentive. Clean, comfortable room, relaxed atmosphere, great location. Very walkable ti explore city

4

Kristi

28 May 2025

·

Stayed 2 nights

The Hampton Inn & Suites has one thing going for it. Location, location, location. Our check in was a mess. We were assigned to a room and then at 10 in the evening, they started calling us asking us who we were and what room we were in. The next morning when we went to the desk they informed us we were is a room charged to a different person and we were being charged for a different room. It got straightened out, but it was kind of a mess. There seemed to be a significant leak in the pool area as the dining space had towels and industrial fans all around to soak up the puddles. I don't think we had high expectations. Staying on the River Walk is spendy. We had a place to sleep at night and didn't spend much more time in our room than that.

10

Erika

8 Jun 2025

·

Stayed 1 night

Perfect location! The staff was incredibly kind, especially John at the front desk. He was very helpful. There is a huge parking garage directly in front of the hotel, which makes it very convenient if you don’t valet. The room was extremely spacious and clean. We will definitely stay here again.

10

Karina

27 Nov 2023

·

Stayed 1 night

Valet took forever to bring my car after I had texted the number they gave me 20minutes before actually going to the lobby and when I asked for my car they said they never got my message and that I still had to wait 20-30minutes

2

Douglas

25 Aug 2024

·

Stayed 1 night

Man at checkin was very rude. He ignored us and didn’t give info about the room. Called twice and was put on hold. Had to go to the front desk to ask a simple question about adjusting the tv position which could have been answered over the phone.

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Location

Right on the River Walk with easy walking access to the Alamo, restaurants, and downtown sights, and many appreciated the quieter stretch by the hotel. Some noted neighboring abandoned buildings and occasional homeless presence affecting certain views or comfort.

Related guest reviews

10

Nicola

14 Dec 2023

·

Stayed 2 nights

The location was the main draw, being right on the riverwalk, closeness to shopping and restaurants. Loved the walkability. Staff was friendly, helpful. Breakfast buffet was wonderful.

10

Karen

8 Sept 2024

·

Stayed 1 night

Great location

6

Carlos

13 May 2025

·

Stayed 1 night

Hotel was clean but the loot next door was horrible , My apartment view was of a abandon lot with graffiti all over. For pricing I would recommend a different hotel.

10

Sarah

24 Jul 2025

·

Stayed 4 nights

Right on the riverwalk within walking distance to all the attractions!

10

Andrea Techaira

13 Jun 2025

·

Stayed 3 nights

Great location!!

10

carey

14 Nov 2024

·

Stayed 1 night

Beautiful- clean and nice view of the river from the breakfast area. Staff very pleasant. Close to dining and shopping.

10

Camillia

12 Mar 2025

·

Stayed 2 nights

Love the location on the quite part of the river

10

Maiko

1 Jun 2025

·

Stayed 1 night

Excellent location right on the riverwalk. Family friendly. Clean. Comfortable

8

Roberta

13 Apr 2025

·

Stayed 2 nights

My husband and I spent an extended weekend in San Antonio. The hotel location is in a perfect location for any riverwalk activities. Down the stairs and you are right on the riverwalk. We had a room with a balcony overlooking the riverwalk which was nice to sit outside with a glass of wine and people watch. The hotel staff were very accommodating and super friendly. The breakfast was ok and we arrived fairly early and the food was cold. Both mornings. The hot water in the shower and bathroom sink was lacking. Luke warm at best. Earlier in the morning 6 am it was hot but a shower at 9 am it seemed like the hot water was running out. We had two queen beds and one bed was broken. The hotel maintenance were attentive to fix it. The room seemed very clean but the floor was very dirty. Our feet got very dirty from walking on the floor. White socks were black. There is a parking lot directly beside the hotel and parking there was plentiful at $35 for overnight. It didn’t make sense to valet park for $50 when I assume the hotel uses the same parking garage. In spite of a few minor items I would stay at this hotel again and highly recommend for perfect location and friendly staff.

6

John

2 May 2025

·

Stayed 4 nights

Homeless sleeping in the alley where you would access the riverwalk

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Dining

Breakfast is often praised for being included and offering a decent variety. It can be crowded or chaotic with long lines, occasional delays, and inconsistent quality or temperature.

Related guest reviews

10

lana

16 Mar 2025

·

Stayed 1 night

Great stay. Comfortable beds and a good breakfast. Great views of the riverwalk and quiet atmosphere. For a hotel that aims to be eco friendly, they only has styrofoam dishes. But a great stay overall, would highly recommend.

6

Veronica

5 May 2025

·

Stayed 4 nights

Common areas were not maintained properly. Cleanliness in breakfast area was not up to par and food was cold and empty half the time.

8

Tracey

31 May 2025

·

Stayed 5 nights

So cool On river walk! Easy to park in garage across street! Water was very hot and wouldnt go any other temperature which was not my most favorite. The breakfast was okay but they didnt have syrup multiple days and another was only sugar free syrup. But overall I would gladly stay again!

10

Breanna

7 Jul 2025

·

Stayed 3 nights

The hotel staff were very friendly, the cleaning service came and collected towels and refreshed daily with was really nice. The balcony overlooked the river and it was so nice and peaceful. The breakfast was so good and had so many options to choose from! With different options everyday which was so nice. The pool was nice, only 3ft deep but was so nice for small kids to play!

10

Leslie

25 Nov 2023

·

Stayed 1 night

Breakfast buffet was amazing.

8

Tara

30 May 2025

·

Stayed 5 nights

Was really convenient location. Pool was nice, breakfast was ok, gets crowded in later morning. Didn’t like where the kept utensils & plates but that’s minor considering.

4

DAWN E

2 Aug 2025

·

Stayed 3 nights

The free breakfast was not ready @ 6am- after I finally found someone to ask at the front desk I was told there was a “delay” this particular morning and could not tell me when it would be available. We had to leave without being able to eat anything. On top of everything, we had to pay a $35 fee to check in on a room that was ready when we arrived an hour early.

6

Suzanne

2 Sept 2025

·

Stayed 2 nights

Our room wasn’t ready at the 4:00 check-in time. The breakfast area tables were dirty and the food wasn’t replenished for the crowd of guests. We had to ask twice for a bottle in our room to be refilled. We had to make two calls because the TV wasn’t working and there was never any follow up by staff. The pool (which was originally a large draw for us) was always packed the small children and large flotation devices/toys. No room in the pool for adult guests. We checked on three separate occasions and it was always the same. Room was nice and bedding was lovely, but overall disappointing.

10

lourdes

7 Aug 2025

·

Stayed 1 night

Very clean hotel, super nice staff and affordable. Only thing i did not like was that during breakfast time. the floors were very messy. cereal, and milk on the floor, as well as floor being slippery which was a hazard for guests,

10

Elynes Morales Del

24 Aug 2025

·

Stayed 2 nights

Excellent location! Great breakfast options for the family. Staff are very helpful and knowledgeable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$134
February	US$186
March	US$192
April	US$174
May	US$149
June	US$157
July	US$153
August	US$145
September	US$138
October	US$167
November	US$134
December	US$161

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $235	17 $190	18 $188	19 $188
20 $147	21 $163	22 $166	23 $270	24 $145	25 $189	26 $192
27 $137	28 $168	29 $205	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $179	3 $203
4 $149	5 $162	6 $162	7 $162	8 $162	9 $183	10 $228
11 $162	12 $183	13 $162	14 $162	15 $162	16 $228	17 $180
18 $144	19 $162	20 $162	21 $162	22 $162	23 $180	24 $312
25 $162	26 $162	27 $162	28 $162	29 $162	30 $177	31 $178

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub (Riverview Balcony)

Room, 1 Queen Bed (Twin Bunkbeds)

Room, 2 Queen Beds, Balcony, River View

Room, 2 Queen Beds

Room, 2 Queen Beds (Hearing)

Room, 1 Queen Bed, Accessible (Hearing, Bunkbeds)

Studio, 1 King Bed, Accessible, Refrigerator & Microwave

Room (2 Queen Bunk Bed Sets)

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Studio, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Room, 2 Queen Beds, Accessible, Balcony (Hearing, River View)

Room, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites by Hilton San Antonio Riverwalk

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Prices for upcoming dates