Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, parking, public areas, and rooms. There is also elevator access and a wheelchair-accessible pool.

Where is the property located in relation to key landmarks?

The hotel is located in Grand Rapids (Kentwood), within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and DeVos Performance Hall. It is approximately 5.0 km (3.1 miles) from Gerald R. Ford International Airport.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Tru by Hilton Grand Rapids Airport Hotel

Average nightly price at Tru by Hilton Grand Rapids Airport by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$104
March	US$97
April	US$120
May	US$123
June	US$118
July	US$124
August	US$115
September	US$113
October	US$111
November	US$102
December	US$98

What guests think

At Tru by Hilton Grand Rapids Airport, travellers often praise clean, modern rooms and friendly, accommodating staff, while the minimalist design and limited in-room amenities divide opinions, and breakfast feedback ranges from enjoyable variety to occasional quality and restocking issues.

The location is convenient for the airport, with a shuttle, nearby dining and shopping, and a lively lobby with games and a pool table. Common drawbacks include hallway and AC noise, inconsistent housekeeping, occasional facility hiccups like a closed pool or gym Wi‑Fi, and a few reports of reservation or billing problems. Expect a convenient, minimalist stay suited to short airport trips more than extended visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the lobby games, pool table, indoor pool, and airport shuttle; parking is generally adequate but can be tight during busy periods. A few report issues like a closed pool or gym Wi‑Fi problems.

Related guest reviews

8

William

21 Aug 2025

·

Stayed 1 night

Great location 5 mins. from the airport and hotel shuttle service is excellent. Staff very helpful and extremely cordial. No bath tubs except in handicap rooms. Quality of the breakfast was good but not exceptional.

6

Gail

8 Sept 2024

·

Stayed 1 night

The issue I have here is that the guests using the pool seem. Ot to be required to dry off or wear shoes in the elevator and the elevator floors were wet. Also, I understand that this hotel caters to a nosier atmosphere in the lobby but at check in feels intimidating. Also pet fee is high.

10

Alexandria

21 Jul 2025

·

Stayed 1 night

Great stay! Very busy weekend, difficulty finding parking near.

10

Robert

25 Jun 2025

·

Stayed 3 nights

I liked the TRU. The staff was pleasant and helpful. The room was modern and clean. Breakfast was good. Parking was adequate. Restaurants and shopping nearby. Negatives were that the bed frame was heavy and stuck out beyond the bed. It was easy to bump your shin or legs on it. I would recommend the hotel.

8

Tracy

24 Nov 2024

·

Stayed 1 night

Clean, modern, basic. They have an indoor pool nd a pool table in the lobby, which is nice to see. Shampoos and lotions in the rooms are really good, looking online to buy them for home. No closets in the rooms so if you are staying a while, there's not much room to hang things. Bottle filler near the lobby for water is a great convenience. Breakfast is what you'd expect for free, the eggs and sausage were so hideous, even worse than other hotels I've seen. But they had pancakes, oatmeal, yogurt, etc. One thing is the TV is really basic, we could not connect to the internet/Netflix/YoutubeTV via our firestick, it's just Dish Network. Also no coffee maker or microwave in the room. Not deal breakers, but something to be aware of. We travel a lot, we'd stay at a Tru again for a night probably, but not longer than that due to the closet and TV issue.

10

Jennifer

22 Feb 2025

·

Stayed 1 night

Nice fun property The kids are loving the pool table and the swimming pool.

10

Charm

12 Nov 2024

·

Stayed 1 night

Shuttle service from airport and fast check-in. Great service.

10

Anne

29 Oct 2024

·

Stayed 1 night

New property. Very nice. Clean. Great staff. Nice pool and gym. Extra days parking for a free very reasonable. Will stay again for sure.

10

Pember

30 Nov 2024

·

Stayed 1 night

Free breakfast, 24 hour coffee served, super clean and quiet, very friendly service. Would absolutely stay there again. Fridge in the room. And they do have an airport shuttle!

10

Annette

26 May 2024

·

Stayed 2 nights

Outstanding. Airport shuttle, plus snack area for purchase around front desk, ice buckets next to ice machine ++++, and quick elevators. Loved every minute of it!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests highlight very clean rooms and well-kept interiors. However, some report lapses such as trash left in common areas, dirty hallways, odors or hair, and an isolated pest complaint.

Related guest reviews

4

Stephanie

19 May 2024

·

Stayed 1 night

Hallways were very dirty. Did not look like they had been vacuumed in weeks. Rooms were dated and lots of scratches and scuffs in furniture. Pillows were comfy, but I would not stay here again.

10

Kathleen

11 Jan 2026

·

Stayed 1 night

Yes. Very clean & friendly staff

2

Tiffany

23 Jun 2023

·

Stayed 1 night

The room was not fully cleaned found way to many hairs in the bed and in the shower.

4

DEBORAH

18 Aug 2025

·

Stayed 2 nights

Very upset. The Pool was closed. We were not told that when we booked. There was garbage piled up by the elevators. It sat there until the next day.

10

Vasudevan

11 Oct 2024

·

Stayed 1 night

Nice large clean room. Everything looked new. Good service at front desk. Good breakfast buffet. Quiet.

10

Donald Hendrick

21 Sept 2025

·

Stayed 4 nights

Clean room, quiet, breakfast

8

Renee

6 Oct 2025

·

Stayed 1 night

staff was awesome room was clean

10

Christopher

17 Aug 2025

·

Stayed 1 night

Clean, good staff

2

Timeka

15 Mar 2024

·

Stayed 1 night

I arrived at the property late after driving 9 hours and it was bed bugs soon as I walked in the room .

10

Shonda

16 Nov 2024

·

Stayed 1 night

The room was clean and staff was very friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and minimalist but compact, with limited storage and typically no in-room coffee maker or microwave. Guests note mixed bed comfort and occasional noise from AC or hallways.

Related guest reviews

8

Laura

6 Aug 2023

·

Stayed 1 night

It was disappointing that there was not a coffee pot in the room. I have not seen that in a long time. It took a long time checking in because there was only one person on the front desk and he was on the phone. Otherwise, the hotel was modern, clean, and fairly quiet. We did have a person above us who seemed to be moving furniture around or something. No carpet so you can hear everything when the person above you moves. Location is a bit odd, right next to a Home Depot and an abandoned Steak & Shake.

8

Kyle

10 May 2023

·

Stayed 1 night

Great clean updated hotel. Easy to get to, friendly staff, Ice machines and recycling containers everywhere which was very cool. The only complaint I have was the beds were rock hard. I guess I’m finally old enough to have a bothered back, hard to get a good nights sleep on vacation with all of that back pain. Otherwise, perfect for our little family getaway. I’d probably return.

6

Kate

26 Jan 2025

·

Stayed 2 nights

To start they couldn't find our reservation, so after ten minutes of looking wr gave up and just booked a room. Luckily they weren't full. This hotel is fine for a night or two but that is it. It was very small for a two queen room. No storage at all, not even a closet. No microwave, coffee maker, nothing. Shower was super small and had nowhere to put your shampoo/conditioner/bodywash. No dresser to put clothes. Was very cramped, blankets super thin, bed was a wobbly mattress on a platform, no support. Glad we brought pillows because the ones provided were the size of throw pillows and you'd need four of them to be remotely comfortable. I liked the location and the price but wouldn't stay there again. Free breakfast was pretty lame compared to other hotels as well. Not impressed.

10

Mark

19 Apr 2025

·

Stayed 1 night

Bed was hard and very uncomfortable. Woke up 3 times during the night with a backache. Got up before alarm went off.

4

James

6 Oct 2025

·

Stayed 3 nights

Minimalist vibe was taken too far. No drawers no closet beds way too soft air conditioner too noisy. Will no do it again

10

Robert

25 Jun 2025

·

Stayed 3 nights

I liked the TRU. The staff was pleasant and helpful. The room was modern and clean. Breakfast was good. Parking was adequate. Restaurants and shopping nearby. Negatives were that the bed frame was heavy and stuck out beyond the bed. It was easy to bump your shin or legs on it. I would recommend the hotel.

8

Tracy

24 Nov 2024

·

Stayed 1 night

Clean, modern, basic. They have an indoor pool nd a pool table in the lobby, which is nice to see. Shampoos and lotions in the rooms are really good, looking online to buy them for home. No closets in the rooms so if you are staying a while, there's not much room to hang things. Bottle filler near the lobby for water is a great convenience. Breakfast is what you'd expect for free, the eggs and sausage were so hideous, even worse than other hotels I've seen. But they had pancakes, oatmeal, yogurt, etc. One thing is the TV is really basic, we could not connect to the internet/Netflix/YoutubeTV via our firestick, it's just Dish Network. Also no coffee maker or microwave in the room. Not deal breakers, but something to be aware of. We travel a lot, we'd stay at a Tru again for a night probably, but not longer than that due to the closet and TV issue.

6

Dawn

29 Dec 2024

·

Stayed 1 night

Room was quite loud by the elevator with lots of banging between 2am and 3am, but otherwise a perfectly nice stay!

6

william

15 Mar 2024

·

Stayed 2 nights

Not awesome. Rooms are paper thin and you hear every sound including someone just walking down the hall or walking in the room above you

10

Daniel

9 Aug 2025

·

Stayed 1 night

Our only discomfort was caused by the loud a/c unit.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and accommodating, with shout-outs to front-desk team members and helpful shuttle support. A few guests faced reservation or billing issues and occasional unhelpful interactions.

Related guest reviews

8

Harold

23 Aug 2025

·

Stayed 2 nights

Helped us book and check in early, in a desperate pinch to make a wedding

10

Kathleen

1 Jun 2025

·

Stayed 1 night

Very clean room and comfortable bed. Jada at the front desk is the best!

10

Sandra

16 Mar 2025

·

Stayed 1 night

What a great stay! Staff, especially Jada, was so kind and helpful!! Will definitely stay again when in the area 😊

2

Jessica

18 Aug 2025

·

Stayed 1 night

Tru HIlton does not have our reservation, in spite of confirmations coming in from Travelocity as recentlyt as this minute. Very unwelcome stress at the end of a long day of travel. All my Travelocity confirmation emails reflect Oct 17 -18.

8

William

21 Aug 2025

·

Stayed 1 night

Great location 5 mins. from the airport and hotel shuttle service is excellent. Staff very helpful and extremely cordial. No bath tubs except in handicap rooms. Quality of the breakfast was good but not exceptional.

2

Lauren

2 Jan 2025

·

Stayed 4 nights

There was an error where my room was booked for 5 nights, instead of one. I was charged for all 5 nights, even when I tried to check out. I stayed one night, tried to check out the next day and was told I was unable to. But once the manager was back that they could correct and refund this. Once the manager was back they refused to correct the issue, even when Expedia tried to contact them to fix it. I will never stay at this location again.

10

Lynne

30 Aug 2025

·

Stayed 2 nights

The staff members were so accommodating during a difficult time for us. The breakfast selections were great as well. We loved having our dog with us. We were very pleased with our stay.

10

Kimberly

21 Jun 2025

·

Stayed 1 night

Tracy at the front desk was amazing

10

DEBORAH

6 Apr 2025

·

Stayed 2 nights

JADE is absolutely Wonderful!! She will take care of everything she can for you.

10

Richard

2 Sept 2025

·

Stayed 2 nights

Tracy was outstanding—always helpful, welcoming, and smiling from the moment we arrived. The rooms were spacious and comfortable, and the breakfast had a great variety of options and was truly enjoyable. A wonderful stay at Tru by Hilton Grand Rapids Airport! Jada greeted us with her bright, welcoming smile that instantly made us feel at home. She went above and beyond to make sure we had everything we needed and truly made our experience enjoyable. Her warmth and professionalism stood out—thank you, Jada!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient near GRR with easy access to highways, dining, and shopping; many found it quiet despite proximity to the airport. A few noted it feels tucked away.

Related guest reviews

8

Rita

14 Feb 2025

·

Stayed 1 night

It was convenient to the airport

10

Amanda

27 Jul 2024

·

Stayed 1 night

Great room. Was a busy time while we where there. Dining options down the road.

8

Karen

10 Apr 2024

·

Stayed 1 night

Nice room, friendly staff. Close to shopping and restaurants. Would stay here again.

10

Victoria

27 Nov 2024

·

Stayed 1 night

I didnt like how it was tucked away, but it worked out and it was a very nice hotel

10

Bradley

21 Nov 2024

·

Stayed 1 night

Great property to stay at. Easy to get to

8

William

21 Aug 2025

·

Stayed 1 night

Great location 5 mins. from the airport and hotel shuttle service is excellent. Staff very helpful and extremely cordial. No bath tubs except in handicap rooms. Quality of the breakfast was good but not exceptional.

10

Derek

19 Dec 2024

·

Stayed 1 night

The location was perfect and property very clean and quiet

10

Edie

13 Sept 2023

·

Stayed 1 night

Loved being close but not too close to the Airport.

10

Scott

28 Mar 2023

·

Stayed 1 night

Great staff. Property is fairly new and up to date. Rooms felt a little small. Overall great property close to airport.

8

Lynne

18 May 2025

·

Stayed 2 nights

It was easy to get to from the hospital so the local worked out well.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the free breakfast and found options plentiful. Others reported poor-quality hot items, broken or empty stations, limited dietary options, and occasional spoiled dairy or cold coffee.

Related guest reviews

2

Lindsey

27 May 2024

·

Stayed 4 nights

We were woken up the first night at 5:30 am by the previously set alarm clock. We were woken the second night at 3 am by a fire alarm. Everyone had to evacuate the building and wait for the fire department all clear. The bed is too hard, the pillows too soft, the towels are VERY small. The shower is slippery. Breakfast powdered eggs and cereal with no healthy options. Both days ran out of bananas. Shower pressure was very minimal, and lastly the coffee was terrible. The only positive is Amber on staff who is a joy.

8

Sean

7 Aug 2025

·

Stayed 2 nights

Okay I chose this place based on the cleanliness score, it was very high and it was clean and the beds comfortable. However, the breakfast bar had the pancake machine broken both days. We had long meetings that ended late and wanted a hot tea or coffee but both nights the dispensers had not been managed and everything was cold. One staff member admitted she did not know how to manage them. The milk was bad in the little containers as well. We travel a lot and stay in hotels, we are thankful for clean and comfortable rooms, you got that. But the little things make take the journey over the top.

4

Scott

26 Aug 2023

·

Stayed 2 nights

Breakfast was terrible two days on a row. Sour milk with ice in container each day. No knives for putting butter or jelly on toast or bagels. Yogurts were expired a month ago and still in their refrigerator

4

Margaret

6 Sept 2024

·

Stayed 1 night

Jada at front desk was very friendly. WiFi was out and they failed to inform me before checking in. Mgr didn't see a need to call in their maintenance man to "Restart" WiFi System. I stayed on a Tuesday night. There were zero GF food options. Staff replied "We had a busy weekend" 2-3 days later and they couldn't restock. So much for "brand consistency"! I gave mgmt a week to reply to my concerns. No response - not even a form reply! I have enjoyed Tru facilities before - NEVER again! Pathetic excuse for a Hilton property, operated more like a red roof inn.

10

Lynne

30 Aug 2025

·

Stayed 2 nights

The staff members were so accommodating during a difficult time for us. The breakfast selections were great as well. We loved having our dog with us. We were very pleased with our stay.

4

JULIA

7 May 2025

·

Stayed 4 nights

The note in the room stated "room service every other day" - nothing was done for three days, not even trash taken out. Water pressure in the shower on 4th floor so low that it was difficult to wash. Smoke detector was right over the bed blinking every 30 seconds, sleep was almost impossible without mask. Breakfast with little variety and poorly prepared, with some things constantly missing. When I told the hostess about room not cleaned properly she started giggling and behaved in very inappropriate and unprofessional way.

10

jennifer

22 Jul 2025

·

Stayed 1 night

This hotel was reasonably priced for the services. Had an excellent breakfast and spacious rooms.

8

Tracy

24 Nov 2024

·

Stayed 1 night

Clean, modern, basic. They have an indoor pool nd a pool table in the lobby, which is nice to see. Shampoos and lotions in the rooms are really good, looking online to buy them for home. No closets in the rooms so if you are staying a while, there's not much room to hang things. Bottle filler near the lobby for water is a great convenience. Breakfast is what you'd expect for free, the eggs and sausage were so hideous, even worse than other hotels I've seen. But they had pancakes, oatmeal, yogurt, etc. One thing is the TV is really basic, we could not connect to the internet/Netflix/YoutubeTV via our firestick, it's just Dish Network. Also no coffee maker or microwave in the room. Not deal breakers, but something to be aware of. We travel a lot, we'd stay at a Tru again for a night probably, but not longer than that due to the closet and TV issue.

10

Richard

2 Sept 2025

·

Stayed 2 nights

Tracy was outstanding—always helpful, welcoming, and smiling from the moment we arrived. The rooms were spacious and comfortable, and the breakfast had a great variety of options and was truly enjoyable. A wonderful stay at Tru by Hilton Grand Rapids Airport! Jada greeted us with her bright, welcoming smile that instantly made us feel at home. She went above and beyond to make sure we had everything we needed and truly made our experience enjoyable. Her warmth and professionalism stood out—thank you, Jada!

10

Debra

6 Jul 2024

·

Stayed 1 night

Nice hotel staff, good breakfast buffet, not overly crowded during our stay. We love Tru hotels.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $105	12 $118	13 $118	14 $132	15 $118	16 $146	17
18 $102	19 $112	20 $118	21 $129	22 $129	23	24 $171
25 $123	26 $129	27 $129	28 $129	29 $112	30 $126	31 $126

Su	Mo	Tu	We	Th	Fr	Sa
1 $100	2 $107	3 $118	4 $116	5 $123	6 $148	7 $154
8 $110	9 $107	10 $109	11 $107	12 $107	13 $107	14 $111
15 $97	16 $107	17 $107	18 $107	19 $107	20 $107	21 $107
22 $97	23 $107	24 $107	25 $107	26 $107	27 $107	28 $107
29 $97	30 $107

Tru by Hilton Grand Rapids Airport

Prices for Tru by Hilton Grand Rapids Airport

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible (Hearing, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-In Shower)

Room, 2 Queen Beds

Guest reviews of Tru by Hilton Grand Rapids Airport

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Grand Rapids Airport

Prices for upcoming dates