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Urban Bacalar Hotel


Amenities

  • Swimming pool

  • Room Service

  • Concierge

  • Safe-Deposit Box

  • Garden

  • Ticket Service

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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Urban Bacalar Hotel, travelers describe a quiet, nature-surrounded stay with a relaxing pool and very friendly staff, but note small rooms, remote location that often requires a car or taxi, and recurring maintenance and cleanliness issues.

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Facilities

Good

Cleanliness

Inconsistent

Rooms

Small

Service

Friendly

Location

Remote

Dining

Mixed

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10

Ricardo

IAN-logo

26 Nov 2025

·

Stayed 1 night

Super
Super

8

Odalia

EXP-logo

7 Aug 2025

·

Stayed 1 night

The rooms are very small but convenient. The pool was relaxing. You need a vehicle if you stay there cause things are far
The rooms are very small but convenient. The pool was relaxing. You need a vehicle if you stay there cause things are far

6

Brian

EXP-logo

10 May 2025

·

Stayed 3 nights

Vacation Review Budget First off, we do like to take vacations that are “luxurious” but we also take a lot of low budget trips to go away more often and see new places. This review is a budget review 2 things matter most to us 1 cleanliness and 2 a pool We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on) Cleanliness rating 9 Room rating 5, the room with the sofa bed is too uncomfortable to sleep on and had weak water pressure and the AC leaked into the room, the rooms are small but that was expected. Room amenities, AC, TV Hotel/condo/VRBO rating 7 Amenities, pool Pool rating 10, good sun and shade as sun sets with warm water Staff rating 10 Restaurant rating/options, n/a Location to things, a lot close but has to be driven/taxi If you’re looking for budget, I would and wouldn’t recommend, if you need the sofa bed it’s impossible to sleep on If you can share a double or are single I’d go back This review does not take restaurant food in the consideration There are plenty of (excellent) options nearby in driving distance
Vacation Review Budget First off, we do like to take vacations that are “luxurious” but we also take a lot of low budget trips to go away more often and see new places. This review is a budget review 2 things matter most to us 1 cleanliness and 2 a pool We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on) Cleanliness rating 9 Room rating 5, the room with the sofa bed is too uncomfortable to sleep on and had weak water pressure and the AC leaked into the room, the rooms are small but that was expected. Room amenities, AC, TV Hotel/condo/VRBO rating 7 Amenities, pool Pool rating 10, good sun and shade as sun sets with warm water Staff rating 10 Restaurant rating/options, n/a Location to things, a lot close but has to be driven/taxi If you’re looking for budget, I would and wouldn’t recommend, if you need the sofa bed it’s impossible to sleep on If you can share a double or are single I’d go back This review does not take restaurant food in the consideration There are plenty of (excellent) options nearby in driving distance

10

Eli

EXP-logo

4 May 2025

·

Stayed 1 night

Nice, cute small rooms with very comfortable beds
Nice, cute small rooms with very comfortable beds

6

Martin

EXP-logo

3 May 2025

·

Stayed 2 nights

The only thing about is that doesn't have cable nether Netflix
The only thing about is that doesn't have cable nether Netflix

Av. 19 C Reg 12-y 677930, Bacalar, Quintana Roo, Mexico

Location

With a stay at Urban Bacalar in Bacalar, you'll be within a 15-minute drive of Lake Bacalar and Fort of San Felipe

More location info

Property policies

Check-in

Check-out

Check-in from 15:00

Before 12:00


FAQs

Yes, free self-parking is available on-site.


Yes, pets are allowed with a fee of MXN 300.00 per pet, per stay. A pet deposit of MXN 300 is also required. Service animals are exempt from fees.


Check-in is from 15:00 to 00:00, and check-out is at 12:00. Early check-in is available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including some upper floors accessible by stairs only. Step-free entrances and wheelchair-accessible facilities are available.


The hotel is located a 5-minute walk from Lake Bacalar and within a 5-minute drive of Ecopark Bacalar. It is approximately 0.9 miles from Polytechnic University of Bacalar and 1.1 miles from Laguna Bacalar Ecological Park.


Yes, the property features an outdoor pool. Additional details about the pool's operational hours and seasonal availability are not provided.


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