Playacar Palace - All Inclusive
US$302
/ night
Avg. for September
Prices for Playacar Palace - All Inclusive
Select dates to see prices and availability
US$302
/ night
Avg. for September
Monthly average prices
Nightly prices at Playacar Palace - All Inclusive average US$302 in the cheapest month (September) and US$513 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$474 |
| February | US$513 |
| March | US$470 |
| April | US$405 |
| May | US$371 |
| June | US$385 |
| July | US$363 |
| August | US$329 |
| September | US$302 |
| October | US$335 |
| November | US$415 |
| December | US$464 |
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Sept · US$302
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Most expensive: February (~US$513)
Cheapest: September (~US$302)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Rooms
Treat yourself to a stay in one of the 201 guestrooms, featuring indoor private hot tubs and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Location
With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be steps from Playa del Carmen Maritime Terminal and 3 minutes by foot from Quinta Avenida. This all-inclusive property is 0.3 mi (0.6 km) from Playa del Carmen Main Beach and 0.3 mi (0.4 km) from Playacar Beach.
What's nearby
Paseo del Carmen(0.1 Miles)
Plaza Paraiso(0.1 Miles)
Quinta Avenida(0.1 Miles)
Founders Park(0.2 Miles)
Portal Maya(0.2 Miles)
Playa del Carmen Maritime Terminal(0.2 Miles)
Playacar Beach(0.3 Miles)
Playa del Carmen Main Beach(0.3 Miles)
Xaman Ha Aviary(0.4 Miles)
Chabad Playa del Carmen(0.5 Miles)
Frida Kahlo Museum(0.5 Miles)
Mercado Playa del Carmen(0.5 Miles)
3D Museum of Wonders(0.6 Miles)
Mayan Ruins of Playacar(0.6 Miles)
Central Square(0.6 Miles)
Cozumel Intl. Airport (CZM)(20.9 Miles)
Cancun Intl. Airport (CUN)(35.9 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva
Paseo del Carmen (0.1 Miles)
Plaza Paraiso (0.1 Miles)
Quinta Avenida (0.1 Miles)
Founders Park (0.2 Miles)
Portal Maya (0.2 Miles)
Playa del Carmen Maritime Terminal (0.2 Miles)
Room options
6
Two Bedroom Presidential Suite Ocean View Kids & Teens Stay Free
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 6
525 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioIndoor Private Spa Tub
7
Superior Honeymoon Suite King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
525 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerIndoor Private Spa TubPrivate Spa Tub
6
Superior Walk Out Suite Ocean Front Kids & Teens Stay Free
Room details
1 Extra-Large Double Bed
Sleeps 4
527 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerIndoor Private Spa TubPrivate Spa Tub
2
Superior Deluxe Ocean View with Balcony Kids & Teens Stay Free
Room details
2 Double Beds
1 Extra-Large Double Bed
Sleeps 4
527 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
5
Superior Deluxe Ocean View Kids & Teens Stay Free
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
527 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
7
Superior Governor Suite Ocean View King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
525 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)PatioIndoor Private Spa Tub
5
Superior Deluxe Partial Ocean View Kids & Teens Stay Free
Room details
2 Double Beds
1 Extra-Large Double Bed
Sleeps 4
527 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
4
Superior Deluxe Partial Ocean View Booking 4 Nights, Get 2 Nights At Punta Cana
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerIndoor Private Spa TubPrivate Spa Tub
Guest reviews of Playacar Palace - All Inclusive
7.7
Good
Based on 1,004 verified reviews
Who stays here?
Business
1%
Couple
45%
Family
39%
Group
12%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Playacar Palace - All Inclusive, travellers consistently praise the exceptionally friendly staff, very clean grounds, and tasty dining, alongside a central location steps from Fifth Avenue and the Cozumel ferry, in a compact, easy-to-navigate resort.
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What guests think
At Playacar Palace - All Inclusive, travellers consistently praise the exceptionally friendly staff, very clean grounds, and tasty dining, alongside a central location steps from Fifth Avenue and the Cozumel ferry, in a compact, easy-to-navigate resort.
Common drawbacks include a small or eroded beach often affected by sargassum and odors, limited amenities with one modest pool and scarce loungers, and an older property that some guests feel needs maintenance or updates. Several reviews also note pushy timeshare or VIP sales, hard-to-get dinner reservations, and buffet variety that can feel limited. Suited to guests who prefer a smaller resort experience over extensive on-site amenities.
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AI-generated summary based on recent guest reviews
Facilities
Smaller property with one modest pool, lively daily activities and a well-regarded spa; seating can be limited and the pool closes early. Entertainment and on-site options are limited compared to larger resorts.
Related guest reviews
8
Jeannette
5 Aug 2024
·
Stayed 4 nights
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
6
Frances
13 Jul 2025
·
Stayed 4 nights
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
8
John
31 Jul 2025
·
Stayed 5 nights
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
8
Dilip
7 Jan 2024
·
Stayed 4 nights
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
10
Jorge
20 Jul 2025
·
Stayed 4 nights
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
8
Stephanie
3 Mar 2025
·
Stayed 5 nights
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jill
30 Dec 2024
·
Stayed 7 nights
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
julie
24 Feb 2025
·
Stayed 5 nights
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
6
Vivek
8 Jan 2024
·
Stayed 4 nights
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
10
Norah
31 Dec 2023
·
Stayed 5 nights
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is widely praised in rooms and common areas, with only a few mentions of issues like a dirty pool ring, occasional mildew or humidity smells, and isolated mold or slippery floors.
Related guest reviews
4
James
18 Aug 2025
·
Stayed 10 nights
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
8
Antoine
30 Nov 2024
·
Stayed 3 nights
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Stephanie
3 Mar 2025
·
Stayed 5 nights
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Sandra
21 Mar 2025
·
Stayed 7 nights
Clean,safe all around a very nice place
Clean,safe all around a very nice place
6
Lisa
24 Jan 2024
·
Stayed 7 nights
The buffet was average , like the location ,. The floors are very unsafe when wet .
The buffet was average , like the location ,. The floors are very unsafe when wet .
10
JOSE MARIA
28 Oct 2025
·
Stayed 3 nights
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
10
Erika
2 Sept 2025
·
Stayed 5 nights
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
10
Sonya Maria
5 Mar 2025
·
Stayed 5 nights
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
6
Amy
22 Jul 2024
·
Stayed 6 nights
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
10
Quynh Dao
25 Apr 2025
·
Stayed 1 night
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with nice views, but some feel dated and report humidity or mildew smells, bed type mix-ups, or layout quirks like large in-room tubs or small balconies. Occasional maintenance issues include weak fridges or plumbing quirks.
Related guest reviews
6
Sandra
28 Aug 2024
·
Stayed 4 nights
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
4
Omar
18 Jun 2025
·
Stayed 7 nights
We didn’t like our room and the refrigerator didn’t work.
We didn’t like our room and the refrigerator didn’t work.
4
MICHAEL
6 Nov 2023
·
Stayed 1 night
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
2
Chris
9 Jan 2026
·
Stayed 6 nights
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
8
Antoine
30 Nov 2024
·
Stayed 3 nights
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Elva
3 Nov 2024
·
Stayed 6 nights
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
10
Shalem
2 Sept 2025
·
Stayed 7 nights
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
10
Jill
30 Dec 2024
·
Stayed 7 nights
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
Diana
24 Feb 2025
·
Stayed 3 nights
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
10
ERICA
27 Aug 2024
·
Stayed 4 nights
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as exceptionally friendly and attentive. Multiple guests, however, mention pushy timeshare or VIP sales and occasional hiccups with check-in, restaurant service, or promised benefits.
Related guest reviews
10
Alan
5 Apr 2025
·
Stayed 6 nights
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
4
Dana
27 Dec 2023
·
Stayed 5 nights
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
10
tatiana
2 Jun 2024
·
Stayed 4 nights
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
10
Kimberly
10 Aug 2025
·
Stayed 1 night
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
2
Nadia
22 Apr 2025
·
Stayed 3 nights
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
10
Christian
12 Apr 2025
·
Stayed 3 nights
Service was outstanding
Service was outstanding
10
Jose
15 Aug 2025
·
Stayed 8 nights
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
6
Marek
28 Jan 2025
·
Stayed 10 nights
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
6
Donna
28 Dec 2023
·
Stayed 7 nights
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
10
Brian Joseph
29 Dec 2024
·
Stayed 7 nights
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
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AI-generated summary based on recent guest reviews
Location
Excellent central location near Fifth Avenue and the Cozumel ferry. The beach is small or eroded, and seasonal sargassum can limit swimming and cause odors.
Related guest reviews
8
Ernest
2 Jan 2023
·
Stayed 19,358 nights
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
8
John
31 Jul 2025
·
Stayed 5 nights
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
10
Michele
1 May 2023
·
Stayed 4 nights
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
8
Milena Maria
8 Aug 2023
·
Stayed 4 nights
Location
Location
10
Cara
19 Jan 2024
·
Stayed 7 nights
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
10
Jennifer
14 Dec 2022
·
Stayed 19,339 nights
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
10
Vivian
26 Dec 2025
·
Stayed 7 nights
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
10
Casey
3 May 2025
·
Stayed 4 nights
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
8
Joel
2 Jul 2025
·
Stayed 6 nights
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
10
David
28 Apr 2024
·
Stayed 4 nights
Great staff and convinient place for shopping and ferry ride to Cozumel
Great staff and convinient place for shopping and ferry ride to Cozumel
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AI-generated summary based on recent guest reviews
Dining
Food is often praised—from specialty restaurants like Momo and Madre Mia to the lobby coffee shop—though dinner buffet variety can feel limited and reservations may be hard to secure. Some report inconsistent service or extra charges tied to credits or VIP perks.
Related guest reviews
10
Alejandra
10 Jun 2025
·
Stayed 5 nights
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
10
Kimberly
10 Aug 2025
·
Stayed 1 night
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
8
Stephanie
3 Mar 2025
·
Stayed 5 nights
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jennifer
8 Aug 2025
·
Stayed 6 nights
Loved everything. Super clean. Just wish there were more food options. Great service!!
Loved everything. Super clean. Just wish there were more food options. Great service!!
8
Betty Roxana
9 Jul 2023
·
Stayed 7 nights
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
6
Yendris Gonzalez
19 Apr 2025
·
Stayed 3 nights
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
8
viviana
29 Nov 2024
·
Stayed 6 nights
Needs more food variety at buffet
Needs more food variety at buffet
2
Dan
24 Dec 2023
·
Stayed 4 nights
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
8
Joel
2 Jul 2025
·
Stayed 6 nights
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
8
Andy
18 Mar 2024
·
Stayed 6 nights
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
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AI-generated summary based on recent guest reviews
2
Rami
24 Jul 2026
·
Stayed 2 nights
I had a very disappointing experience at Playacar Palace and would never stay here again. The biggest issue was the terrible customer service. The hotel had extremely low water pressure throughout our stay, making it difficult to shower or even use the sink properly. On top of that, there was a horrible odor coming from the seaweed along the beach. The smell was overwhelming, and the beach was completely closed, which defeated one of the main reasons we chose this resort. Because the hotel had very low occupancy, the food selection was also very limited. There was very little variety compared to what you would expect from a resort at this price point. When I decided to check out early because of these issues, the hotel refused to provide any refund. Instead, they offered to transfer us to another one of their properties—but only if we paid an additional charge. They wouldn’t even cover the taxi between their own hotels. To make matters worse, they told us the taxi would cost only $95, but the actual fare was $130. The impression I was left with is that once they have your money, they have very little interest in taking care of their guests or making things right. Instead of acknowledging the problems and trying to resolve them fairly, they simply shifted the cost and inconvenience onto us. I cannot recommend this hotel based on our experience. There are many better options in Playa del Carmen that value their guests and provide the level of service you would expect.
I had a very disappointing experience at Playacar Palace and would never stay here again. The biggest issue was the terrible customer service. The hotel had extremely low water pressure throughout our stay, making it difficult to shower or even use the sink properly. On top of that, there was a horrible odor coming from the seaweed along the beach. The smell was overwhelming, and the beach was completely closed, which defeated one of the main reasons we chose this resort. Because the hotel had very low occupancy, the food selection was also very limited. There was very little variety compared to what you would expect from a resort at this price point. When I decided to check out early because of these issues, the hotel refused to provide any refund. Instead, they offered to transfer us to another one of their properties—but only if we paid an additional charge. They wouldn’t even cover the taxi between their own hotels. To make matters worse, they told us the taxi would cost only $95, but the actual fare was $130. The impression I was left with is that once they have your money, they have very little interest in taking care of their guests or making things right. Instead of acknowledging the problems and trying to resolve them fairly, they simply shifted the cost and inconvenience onto us. I cannot recommend this hotel based on our experience. There are many better options in Playa del Carmen that value their guests and provide the level of service you would expect.
10
Katy
11 Jun 2026
·
Stayed 7 nights
Family friendly
Family friendly
6
Gorgese
22 May 2026
·
Stayed 5 nights
T
T
10
Nicholas Edward
29 Apr 2026
·
Stayed 5 nights
This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.
This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.
10
Susan
26 Apr 2026
·
Stayed 5 nights
The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!
The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!
FAQs about Playacar Palace - All Inclusive
Is parking available at the property?
Yes, free valet parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
Yes, a roundtrip airport shuttle is available for a surcharge of USD 49 per person. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.
What is the location of the property in relation to key landmarks?
The property is located steps from Playa del Carmen Maritime Terminal and 7 minutes by foot from Playa del Carmen Main Beach. It is also 0.1 mi from Quinta Avenida and 5.9 mi from Xcaret Eco Theme Park.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests. The pool is operational year-round.
What are the policies for guests staying with children?
Children are allowed at the property. Guests must ensure that the ages of children entered during booking reflect their accurate ages at the time of travel.
What are the policies regarding extra beds and cribs?
The property does not provide information about extra beds or cribs. Guests are encouraged to contact the property directly for specific requests or needs regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 343.9699795501709USD
- 2026-09-20: 359.2746239379883USD
- 2026-09-21: 359.2746239379883USD
- 2026-09-22: 357.8454590118408USD
- 2026-09-23: 359.7748334136963USD
- 2026-09-24: 369.49103202514647USD
- 2026-09-25: 359.7748334136963USD
- 2026-09-26: 360.3604838104248USD
- 2026-09-27: 353.75981359252927USD
- 2026-09-28: 292.8177192184448USD
- 2026-09-29: 332.7918969390869USD
- 2026-09-30: 333.33120115356445USD
- 2026-10-01: 359.7748334136963USD
- 2026-10-02: 381.76993280029296USD
- 2026-10-03: 339.1407283782959USD
- 2026-10-04: 392.7603536590576USD
- 2026-10-05: 327.32469389648435USD
- 2026-10-06: 327.32469389648435USD
- 2026-10-07: 327.32469389648435USD
- 2026-10-08: 336.33445478210444USD
- 2026-10-09: 335.7860424743652USD
- 2026-10-10: 336.13250032958985USD
- 2026-10-11: 329.79064008483886USD
- 2026-10-12: 343.34204658203123USD
- 2026-10-13: 343.34204658203123USD
- 2026-10-14: 327.9642221679687USD
- 2026-10-15: 404.279499331665USD
- 2026-10-16: 444.73250002441404USD
- 2026-10-17: 406.410372781372USD
- 2026-10-18: 358.35831472473143USD
- 2026-10-19: 358.35831472473143USD
- 2026-10-20: 353.3981872589111USD
- 2026-10-21: 357.7739955108642USD
- 2026-10-22: 406.410372781372USD
- 2026-10-23: 406.410372781372USD
- 2026-10-24: 405.758723739624USD
- 2026-10-25: 369.3702446960449USD
- 2026-10-26: 369.3702446960449USD
- 2026-10-27: 368.7715276885986USD
- 2026-10-28: 394.75404521179195USD
- 2026-10-29: 406.410372781372USD
- 2026-10-30: 394.75404521179195USD
- 2026-10-31: 394.75404521179195USD
- 2026-11-01: 395.39844281005855USD
- 2026-11-02: 406.410372781372USD
- 2026-11-03: 405.758723739624USD
- 2026-11-04: 347.169477557373USD
- 2026-11-05: 418.4233872955322USD
- 2026-11-06: 418.4233872955322USD
- 2026-11-07: 417.742417199707USD
- 2026-11-08: 406.410372781372USD
- 2026-11-09: 406.410372781372USD
- 2026-11-10: 405.758723739624USD
- 2026-11-11: 405.758723739624USD
- 2026-11-12: 406.410372781372USD
- 2026-11-13: 418.4233872955322USD
- 2026-11-14: 405.758723739624USD
- 2026-11-15: 418.4233872955322USD
- 2026-11-16: 392.2184571411133USD
- 2026-11-17: 394.75404521179195USD
- 2026-11-18: 347.169477557373USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Airport shuttle fee: USD 49 per person (roundtrip)
- Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Kids club
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Beach (nearby)
Scuba diving
Billiards
Playground
Pool outdoor
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking Onsite
Internet
Free wi-fi