Name: Casa Chukum - Hotel Boutique
Address: Avenida 3 esquina con calle 28, Mario Villanueva Madrid, Bacalar, Quintana Roo, Mexico, Bacalar, Quintana Roo, Mexico
Rating: 9.67

Guest reviews

9.7

Exceptional

Based on 715 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Casa Chukum - Hotel Boutique stands out for its central walkable location near the lagoon, a relaxing courtyard with a clean pool, and a well-liked breakfast that together make for an easy Bacalar stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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10

John

18 Jan 2026

·

Stayed 4 nights

From the moment we checked in, we felt welcome and in a relaxing space. The owners of this boutique hotel have put much effort into making it a special place that exudes calm and kindness. The staff is friendly and helpful. The rooms are comfortable and quiet at night (the walls are thick, so one doesn't hear the neighbors). The interor garden with a pool is a lovely refuge. The hotel is close to many good restaurants and just a short walk to the lovely water of the lagoon. We highly recommend this hotel in Bacalar!

10

Carol

9 Jan 2026

·

Stayed 1 night

There is no onsite parking even though it says there is. We parked on the street. Room clean. Bathroom nice. Lots of hot water. Free water, coffee, tea in common area. Cute little welcome basket of Mexican candy. Cute and artsy.

10

DAVID

28 Mar 2025

·

Stayed 1 night

Everything es good! Gracias.

10

Gillian

1 Mar 2025

·

Stayed 3 nights

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!

10

Hans

22 Jan 2025

·

Stayed 10 nights

From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.

Avenida 3 esquina con calle 28, Mario Villanueva Madrid, Bacalar, Quintana Roo, Mexico

Location

With a stay at Casa Chukum Bacalar, you'll be centrally located in Bacalar, within a 10-minute walk of Fort of San Felipe and Ecopark Bacalar. This hotel is within close proximity of Canal de los Piratas.

Laguna Bacalar Ecological Park(0.1 Miles)

Lake Bacalar(0.2 Miles)

Fort of San Felipe(0.3 Miles)

Zócalo(0.3 Miles)

Ecopark Bacalar(0.4 Miles)

Municipal Spa of Bacalar(0.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 8:00 AM to 10:00 AM for a fee, approximately MXN 200 for adults and MXN 100 for children.

Pets are not allowed at this property.

Check-in is from 3:00 PM until 12:00 AM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Airport shuttle services are available for a surcharge of MXN 700 per room. Guests must contact the property 72 hours prior to arrival to arrange the transfer.

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The property is centrally located in Bacalar, within a 10-minute walk of Fort of San Felipe and Ecopark Bacalar. It is approximately 0.2 km from Laguna Bacalar Ecological Park and 0.3 km from Lake Bacalar.

Yes, there is an outdoor swimming pool available, operational from 9:00 AM to 10:00 PM. It is a seasonal outdoor pool.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Rollaway beds are available for a fee of MXN 250 per day. Advance request or confirmation is required for extra beds.

Casa Chukum - Hotel Boutique

Amenities

Property description

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