Sloane Place

After being in crowded tourist areas all day, it was a pleasure to return to this beautiful neighborhood where I felt surrounded by locals, not other tourists. The location was great and we had no trouble catching a train or buses to other locations. Then it was a straight shot to Heathrow at the end.

We booked this hotel based on the wonderful description and photographs advertised on their website for our 30th Wedding Anniversary. WE WERE BITTERLY DISAAPOINTED. Firstly, we were warmly welcomed and allowed to access our room earlier than expected. The receptionist asked for payment which we were sure we had already paid via Hotels.com? We were looking forward to booking dinner that Friday evening but were told that the restaurant shuts at 3pm. That was the first disappointment. We later managed to locate an available restaurant along the Kings Road although many were already fully booked. That evening we came back to spend time in their lounge and bar. When we asked the receptionist where we should be heading, she informed us that there wasn't a bar or a lounge for guests staying at their hotel, despite advertising a stunning bar on their website! Apparently, the bar/lounge had been shut for a year and still, this is shown as a facility on their website. We find this an appalling and totally misleading marketing strategy which we feel needs to taken further. With regard to our payment; we were able to confirm with Sloane Place that we already paid for hotel via Hotel.com 6 weeks prior. Despite several reassurances, we have yet to receive a refund for the duplicate payment. We feel absolutely MIS-SOLD and this one night stay ruined what should have been a wonderful celebration in a top class hotel.

Great location, rooms are cosy and comfortable. Would be nice if the staff would be bit more knowledgeable

Very helpful and friendly check-in staff. Fantastic location and a comfortable bed made for a great day and night in London.

Great location, friendly staff, nice bathroom