Osage Casino Hotel Tulsa

The staff was very short with customers and not very welcoming.. I was given my room key, no explanation of the property, amenities or hotel, I had to ask which way to our room. Room was basic, the walk in shower seemed nice and updated but everything was very dusty and carpet seemed dirty. The drawers on the dressers were worn and chipping and could use some updating. Overall it could use a little TLC but does the job for a night stay.

From our room you could hear the pool music. It was pretty loud.

We were warmly welcomed upon arrival and informed valet was complementary. The check in process was smooth and she relayed many details regarding amenities to our stay. We visited the Coney Island restaurant in the casino our first day; food was hot but lacked in flavor and the buns weren’t steamed. We enjoyed a few games on the floor and went for a swim. The pool is large enough you don’t really bump into others and the hot tub has plenty of room also with good jets. Although, the hot tub bench and floor are crumbling, leading to loose concrete on the floor of the tub and pulling of your suit or shorts when sitting on the bench. That evening we visited the Thunder Bar, enjoyed a few drinks and the game; barkeeps were friendly and polite. Day two we returned to Thunder bar for a breakfast of eggs, hash-brown casserole, bacon and toast. Would have liked to see some fresh fruit options too. My husband had the breakfast quesadillas. Everything was delicious and service was excellent. Upon returning from our outings that day we again went for a swim around 8 pm or so. There were zero towels in the bins, I returned into the hotel and asked an employee for towels. She stated that they were in the dryer and would be brought out soon. I returned to the pool got in expecting towels shortly. Over the next hour I watched the bins and towels never arrived. We had to ring our suits out, dash back to the room cold and soaking wet. I checked out our window about an hour later, no towels.

Went to the pool and came back and had to wait 25 mins to get into our room because the key card didn’t work. Had plans and was late but the pool was nice and the casino was also nice but probably won’t stay there again

Our stay was wonderful as always. Just a one issue, one of the elevators card reader was not working properly. No notices posted stating the issue.

The pool area was my favorite part.

The only problem I had is that valet closes on Sun at 11 am and doesn’t reopen until till Thursday morning.

This hotel was very clean. It’s in a casino but you would never know! The pool and hot tub are amazing. There is a poolside bar that makes delicious margaritas!

Upper floors were fine. Lower levels were awful with cigarette smoke from the Casino. Unfortunately you have to walk through the haze to get to the front desk and elevators.

The Osage Hotel offers a free shuttle to events at the BOK Center. This is an excellent service!

Bed bugs

There was a leak in the roof with a trash can in the middle of the hallway to catch the water. Bed was clean and comfortable but the floor was dirty and stained and there was a strong scent of urine in my bathroom. someone had urinated all

Very clean and pleasant decor. Great value.

Casino restrooms where dirty when i Went in and i found a bed bug on my bed

The check in process was smooth, except for no pool towels available nor was any available at the pool. The room itself was decent but extremely dusty. The tray that held ice bucket and coffee hadn't been dusted in a while. There was a hole in the wall behind the door and one of the shelves in the bathroom was broken. The staff though were extremely nice and friendly. Pool area was nice. Love the fact that after 9, no children are allowed.

Shower had mold all around floor

The first room I was in wasn’t cleaned fully. I was very disappointed at first but they moved me to a different room that was clean and comfortable. I tend to stay at this hotel each visit to Tulsa because I hadn’t had a bad experience there as of yet. The only complaint I have is the rooms do not have small refrigerators in them. Which I find odd because it states that it’s a resort style hotel.

Our room was covered in dust and not clean at all. There was a shower cap on the smoke alarm, cigarette holes in the bedding. I called down to see about having the room cleaned after we checked in, was told of course. Came back from dinner, no one came. Next morning I called again and said we are leaving for a while can someone please clean. This time they did come, replaced the towels and that was it. So terrible service and cleanliness. I won’t be back

The room was only mediocre clean, a q-tip was on the floor by sink and they missed it 2 days in a row cleaning. The staff was not friendly, the AC went out in the middle of the night in our rooms, woke up sweating and they only said, we are working on it…I asked them to do something for us since we had to leave at like 7am to go somewhere and sit with AC. She literally just said well sorry, we don’t offer anything to compensate you.

The staff was friendly, gave great recommendations to check out, and everything was very clean.

The patio to the pool was great!

Room is very nice and clean All the amenities are very good

It was my first time at Osage casino but the room was lovely. The view of the pool and the comfy bed. I will definitely be back.

The AC in our original room was not working. It was set to 68° but would not go below 75°. At one point, our room was 78°. We were there for a concert so we told the front desk BEFORE the concert our air was not working. We were told it would be fixed when we returned from the concert. Fast forward to after the concert and we walk into our room at 77° even though it was still set to 68°. We called the front desk and we were told maintenance would be up to look at our unit. An hour later still no maintenance. We then go BACK down to the front desk and tell them maintenance has not been up and it just keeps getting hotter. They radio maintenance and they say they’re on the way. We return to our room and maintenance meets us. He looks at our unit and the filter had not been changed in a while. They do a hard reset on our unit and told us to give it 20 minutes and it’ll cool down. 45 minutes later and our room is still 78°. We return to the front desk for the fourth time and ask to be switched to a different room. The worker told us probably not since they were sold out but she would look into it. She went to the back to check and comes back out with a different room for us to move to. I’m grateful we got switched to a different room but it should not have taken 4 hours, a phone call, and four different front desk visits to get our problem taken care of. We will not return.

Room was clean and modern, quiet only thing missing was a refrigerator.

The check-in and check-out process was very easy. There were several cosmetic issues in our room and on our floor that showed a lack of upkeep. The mirror in our room had a broken frame, and it was just hanging off with nails exposed. Our toddler kept wanting to mess with it, so that was a little inconvenient. A family member staying in another room on the same floor noticed a puncture hole in the headboard of her bed. None of these things affected or stay as as a whole, but it would be nice for future guests if those issues were repaired.

Bathroom door is a sliding barn door that didn’t latch and would slide open randomly. No refrigerator or microwave in the room. Conveniently located for the event I attended.

The only thing I didn’t like was that there wasn’t a fridge in our room.

Only downside is there is no fridge or microwave. Great rooms, awesome shower.

To be as new as it is, the rooms aren’t in great shape. They weren’t terrible though. The room was clean and it was quiet.

For starters.. I booked 2 rooms in one reservation through hotels.com. We chose to stay here so that my kids could swim and the adults could gamble a bit. I saw online that the pool was open until midnight so this was going to work out perfect, as we would not be checking in until after dinner and it would still give the kids a couple of hours to swim before bed. When we arrived around 8:15pm, they only had one room reserved for us. I showed them the booking on my phone as well as the receipt. Only then did the manager agree to l “book a new reservation” for the second room, which took 30 minutes. As we were waiting for our other room to be reserved I overheard the desk clerk let another guest that was checking in know that the pool was adults only after 9pm. Well that immediately ruined my kids plans for the evening as well as the reason we chose to stay here instead of closer to the other things we would be doing while visiting Tulsa. We finally got both of our rooms about 9:15. Almost an hour after arrival. Had we been checked in upon arrival the kids could have swam for 30 minutes but that did not happen. We decided to let the kids swim this morning since they did not get to last night. I went down and asked if we could possibly have a little later check out on just one of our rooms so the kids could have somewhere to change before the 3 hour drive back home. Brandon, the MOD informed me that they do not allow late check outs but I could rent the room for another night

The front desk could be a bit nicer. Very robotic and short with answers.

The AC in our original room was not working. It was set to 68° but would not go below 75°. At one point, our room was 78°. We were there for a concert so we told the front desk BEFORE the concert our air was not working. We were told it would be fixed when we returned from the concert. Fast forward to after the concert and we walk into our room at 77° even though it was still set to 68°. We called the front desk and we were told maintenance would be up to look at our unit. An hour later still no maintenance. We then go BACK down to the front desk and tell them maintenance has not been up and it just keeps getting hotter. They radio maintenance and they say they’re on the way. We return to our room and maintenance meets us. He looks at our unit and the filter had not been changed in a while. They do a hard reset on our unit and told us to give it 20 minutes and it’ll cool down. 45 minutes later and our room is still 78°. We return to the front desk for the fourth time and ask to be switched to a different room. The worker told us probably not since they were sold out but she would look into it. She went to the back to check and comes back out with a different room for us to move to. I’m grateful we got switched to a different room but it should not have taken 4 hours, a phone call, and four different front desk visits to get our problem taken care of. We will not return.

All was good except the guy that worked at the desk was not friendly. Everyone else was!

Room had not been cleaned. I notified the front desk, and was assigned a different room which was dirty also. Three rooms later and finally a clean room, however it was not the room I requested. At this point I was exhausted from carrying my luggage around. I had high expectations, but was extremely disappointed with the lack of care and such poor customer service. I would not recommend to anyone!

Great stay, clean, spacious and great customer service! Will definitely stay again!

The room was only mediocre clean, a q-tip was on the floor by sink and they missed it 2 days in a row cleaning. The staff was not friendly, the AC went out in the middle of the night in our rooms, woke up sweating and they only said, we are working on it…I asked them to do something for us since we had to leave at like 7am to go somewhere and sit with AC. She literally just said well sorry, we don’t offer anything to compensate you.

They do not allow late check out.

On holiday weekends you should staff more so people arent waiting 30 or more minutes to check in, extra blankets should be in the room, and the front desk person should have to the attidude of it being their pleasure to serve the customer.

The check in line was very long, but it was also the night of a concert. They opened up another check-in lane shortly after we arrived so that helped a lot. There was a free shuttle to the concert venue, holding 15 people at a time. Other guests we talked to said they had to wait a while to be transported to and from the venue. We drove and paid for parking downtown, and that was a nightmare!

We had an amazing time at the hotel and casino and exploring Tulsa. We attended a concert at Cain’s Ballroom. It seems to be located right off all the highways so you can get anywhere quickly. The rooms are very nice and clean. They seem eco friendly except for there weren’t places to recycle. I know I sound ridiculous but it matters.

Nice rooms and convenient to Downtown and BOK CENTER

Convenient to BOK

Great stay, everything at the resort was clean and taken care of. Foor was great. Location is my only complaint. Really far from anything.

Attended an event at the fairgrounds and this hotel was in a good quiet location. Not in heavy populated area and easy to find.

Great stay in a quiet, secure, clean room. I like that it’s in the metro area but isolated and quiet hotel. Easy parking, comfortable beds and nice, updated rooms. We ubered to the BOK for a concert without any problems. Definitely will return for any future concert stays.

Great stay! Staff were extremely friendly. Just a few miles from downtown. They have a few restaurant options and a beautiful swimming pool. Very clean facility. Would definitely stay again.

Close to to the airport and a comfortable stay.

Had a great stay at Osage, property is outside of Tulsa proper so plan accordingly if you visit. No shops or convenience stores near so hit those up before getting to the hotel.

You will need a car if you don’t want to eat at the casino. Also if you want to shop I don’t think there’s a vacation weather short or long stay that we do t shop. We don’t mind getting out we rather get out all the time. lol. so that was a great stay any ways.

They do not offer a complimentary breakfast I was told on the phone they had a free breakfast buffet. They do not. The food was good at thunder restaurant. The hot tub was luke warm and that’s being nice.

We were warmly welcomed upon arrival and informed valet was complementary. The check in process was smooth and she relayed many details regarding amenities to our stay. We visited the Coney Island restaurant in the casino our first day; food was hot but lacked in flavor and the buns weren’t steamed. We enjoyed a few games on the floor and went for a swim. The pool is large enough you don’t really bump into others and the hot tub has plenty of room also with good jets. Although, the hot tub bench and floor are crumbling, leading to loose concrete on the floor of the tub and pulling of your suit or shorts when sitting on the bench. That evening we visited the Thunder Bar, enjoyed a few drinks and the game; barkeeps were friendly and polite. Day two we returned to Thunder bar for a breakfast of eggs, hash-brown casserole, bacon and toast. Would have liked to see some fresh fruit options too. My husband had the breakfast quesadillas. Everything was delicious and service was excellent. Upon returning from our outings that day we again went for a swim around 8 pm or so. There were zero towels in the bins, I returned into the hotel and asked an employee for towels. She stated that they were in the dryer and would be brought out soon. I returned to the pool got in expecting towels shortly. Over the next hour I watched the bins and towels never arrived. We had to ring our suits out, dash back to the room cold and soaking wet. I checked out our window about an hour later, no towels.

Sadly, for breakfast there weren't choices unless you wanted a prepackaged item from the pizza restaurant:(

Super fun place to hang out but it would be really awesome if they offered room service. That's the only downfall for me, you always have to leave your room and order food, pick it up and bring it back to your room. In the hotel so you don't have to actually leave but it's still is inconvenient to have to go pick it up.

Its a casino hotel, I am not sure how old it is but some of it is looking tired. There are four restaurants and only two were open, and there was no breakfast before 8am. all of the restaurants are off the gaming floor so there is no way to get a break from the noise.

Was convenient to get to from the Civic Center, nice location, great rooms, Dining Options just OK! Staff Friendly, of course the casino smokey smell ( I'm a non-smoker). Price was fantastic compared to others with the FFA Convention in town...

The staff was great! The rooms are good, it could stand a mini fridge though and the bed was very uncomfortable, but the hot tub & fitness center was the highlight for sure. Also wish there were more options for food. I spent $20 at Thunderbird and it left little to be desired.

I’m had a different picture in mind for the property so when I arrived and the entire place felt like I was walking into a cigarette, my idea was smashed. Also, the pool not being open until Memorial Day? What? My bed was comfy and the bathroom was great, but that’s all I am going to say positive here. There wasn’t even a place to have breakfast. So if you just want to gamble and that’s your whole point? Yes, come here.

When renting it stated that breakfast was free. When I inquired about breakfast I was told that breakfast was discontinued. Website needs to reflect this.

Great room. Good casino and good food options.