Name: Tru By Hilton Hershey Chocolate Avenue
Address: 204 Hillcrest Road, Downtown Hershey, Hershey, Pennsylvania, United States of America, Hershey, Dauphin County, US
Price range: US$119–US$519 per night
Rating: 8.83

What guests think

Across many reviews, Tru By Hilton Hershey Chocolate Avenue is praised for very clean, modern spaces and friendly, accommodating staff, with a convenient location for Hershey attractions, though rooms tend to be small and minimalist with limited storage.

Breakfast is widely considered good with a decent variety, but during busy periods it can be chaotic, run low, or feel underwhelming. Facilities suit families—small indoor pool, gym, lobby games, free parking and 24/7 coffee—yet occasional elevator outages, noise transfer, and patchy Wi‑Fi are noted. Overall, expect a no‑frills base near the park with warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities suit families with a small indoor pool, gym, lobby games, free and easy parking, and 24/7 coffee. Some guests mention occasional elevator outages, the very small pool, limited outdoor seating, and no shuttle to Hersheypark.

Related guest reviews

10

Christian

29 Dec 2025

·

Stayed 1 night

Had a nice relaxing stay. Clean rooms, welcoming staff. Easy parking. Love tea availability of coffee station 24 hrs. Much better than an old kuerig machine in a room. Liked the room layout and modern/practical furnishings.

8

Joseph

28 Jul 2025

·

Stayed 2 nights

Property was nice. Only issues for us during our stay were that there is no outdoor seating at all and we had to buy our own milk to use with the coffee since all that was offered were the tiny 1/2 and 1/2 creamer cups. Other than that it’s a very nice place to stay as are other Tru locations we’ve stayed at.

10

Brooke

6 Jul 2025

·

Stayed 1 night

The highlight of the hotel was breakfast! The automated pancake maker which might I note made awesome mini pancakes was the highlight of my kids day. Gym was great, room was comfortable and clean. We would certainly stay again in the future!

10

Michelle

14 Jun 2025

·

Stayed 2 nights

Staff were exceptional and attentive to our concerns. They were always accommodating, friendly and welcoming to us. Considering we had a group of 29 mainly children, the pool was small but overall, my group had a great time. I love the fact that tea and coffee was available 24/7, there was a slight variety in breakfast each morning, they had hot options, it went till 10am, and the lounge area was comfortable and fun for children as well. Definitely a family friendly hotel. The hotel was close to everywhere we needed to go and is in a nice quiet neighborhood. Would definitely stay there again!

8

Michael

28 Jul 2025

·

Stayed 3 nights

Room clean and comfortable. Modern style fixtures and decor not very welcoming, but functional. Staff very helpful and accommodating. Breakfast was a big plus, every day. No shuttle to Hersheypark, though. If they had one, it would get a LOT of use. Most everyone staying there was going to the park.

10

Edward

23 Apr 2025

·

Stayed 1 night

Complimentary breakfast and coffee was amazing. Gym and pool access was a plus. The staff was very nice. I’d definitely recommend

8

Phetlada

20 Jan 2025

·

Stayed 1 night

Very busy with kids sports teams. Hotel only has two elevators, and one was not working - very inconvenient. Hotel should not pit kids under 12 on top floor, leave that to adults. Kids were out of control late at night, running the halls. Have hotel security when booking very large groups.

8

Mariel

9 Dec 2024

·

Stayed 1 night

The hotel is in a great location, about 1 mile from Hersheypark & close to the outlets & restaurants. The lobby sells a good selection of snacks, candy, drinks, & even alcohol. Our free breakfast was very good. Overall, the hotel was very clean. There’s a small pool & small gym. Only negative that we all didn’t like — the soap dispenser! Unsanitary bc you have to squeeze the bottle several times for soap to come out. Didn’t bother using the lotion bc it’s the same way.

10

ASTRID

3 Jun 2025

·

Stayed 2 nights

Great property. Great free breakfast with many tasty options. Nice pool and gym. Very upgraded property and rooms

10

Christopher

29 Sept 2025

·

Stayed 1 night

Easy parking, super friendly staff and very clean! Lots to do in the area! Highly recommend!!

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Cleanliness

Most guests describe the hotel and rooms as very clean and well maintained. A handful reported issues such as unclean linens, messy public areas during busy times, or an isolated pest report.

Related guest reviews

4

Stacey

2 Dec 2024

·

Stayed 2 nights

We had an excellent stay for the short time there, but unfortunately the first night we experienced uncleaned sheets in our bedroom. The front desk was able to help provide new sheets however only offered to provide us points rather than a complimentary night. Chatting with customer service regarding the situation was not helpful as well. All in all, I will not be staying at this Tru by Hilton location again.

10

Meagan

17 Jun 2025

·

Stayed 3 nights

The hotel staff were so kind and helpful! The cleanliness of the whole facility was immaculate. Would definitely recommend to anyone looking for a place that feels as clean and comfortable as home.

2

Theodore

6 May 2025

·

Stayed 3 nights

The room was infested with ticks. I won’t be coming back.

10

Tiffany

8 Aug 2023

·

Stayed 2 nights

We enjoyed our stay. The employees were very friendly and helpful. The bed was fairly comfortable. The room was clean, except the floor. The floor had fingernails and fuzzies close to the bed on the floor. It seemed like the main part of the floor was cleaned, but it just wasn’t thoroughly cleaned. I always where flip flops around hotel rooms anyway. Breakfast was good. They had cool pancake making machines. Overall, I would stay there again.

10

Briana

29 Mar 2025

·

Stayed 1 night

Nice modern facility, clean rooms, friendly staff

8

Hannah

31 Jan 2025

·

Stayed 1 night

Wished breakfast and coffee a little better. And the floor and wall mirror our room wasn’t clean.

10

Neptaly

31 Aug 2024

·

Stayed 3 nights

This is a nice hotel, convenient and close to Hershey Park and multiple restaurants. It is very popular among families. I did find my room to be clean and nice amenities, I thought the common spaces were not that clean. Due to the high # of families, during the breakfast time you can see the trash cans overfilling and even in lates falling off of them. I also thought the public bathroom needs to be maintain better. A lot of families equate areas get dirty faster, so having an extra shift to clean the bathroom will give a better appearance to the hotel. As I said, the hotel overall was a great stay and I will definitely recommended but I do think those changes will help elevate the experience.

10

David

21 Dec 2025

·

Stayed 1 night

Hotel was very clean, staff was very helpful and friendly. Will definitely come back here in the future

10

Amanda

21 Dec 2025

·

Stayed 2 nights

Everything was very clean! Staff was exceptional.

10

Kenneth

25 Jun 2025

·

Stayed 1 night

Hotel is clean, modern, and well maintained. Staff is very friendly. Pretty good breakfast too.

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Rooms

Modern, minimalist rooms are generally comfortable but run small, with open storage instead of closets/drawers and limited seating; many lack in‑room microwaves or coffee and some have shower‑only baths. Several reviews cite noise transfer, occasional maintenance or Wi‑Fi issues, and thin walls/floors.

Related guest reviews

8

Randi

9 Oct 2023

·

Stayed 2 nights

Very contemporary hotel. Walls very thin though, you could hear through. No closet or drawers for personal items. No safe for personal items.

10

Jennifer

20 Jun 2025

·

Stayed 2 nights

We had a great stay at Tru. Very close to Hersheypark, so the location is convenient. The room was very clean. We stayed for 2 nights and I wasn’t expecting the room to be cleaned after the first night, but it was, which was awesome. What really stood out though was the staff. From check-in to housekeeping to just passing staff in the hallway, everyone was incredibly professional and friendly. I haven’t experienced that level of customer service outside of Disney, so that was great. My only knock on it would be that the room was a little tight with the furniture. I had a room with two queen beds and found myself knocking into the corners of the furniture quite a few times. The one bed was pretty close to the wall, which made it a bit difficult to get into and out of. It was fine for us, but certainly not roomy. Still, I’d absolutely stay again.

2

Brian

13 Nov 2025

·

Stayed 11 nights

The rooms were super small but the biggest issue was the wifi connectivity in the rooms. Was unable to connect consistently and was working off poor 5g the whole time. I am currently staying at the same hotel as I booked two separate stays at this hotel before visiting. I am having the exact same issue. I am traveling back out after thanksgiving again and will be staying in a hilton, but will find a different location as the wifi has been unacceptable.

8

Liang

17 Sept 2025

·

Stayed 2 nights

I liked the cleanness and convenience of location of the hotel. It was within 10 mins from the park and downtown restaurants. The price of stay was comparable to Marriott Courtyard, which has better breakfast. The room was for minimalists, no closets just hooks and exposed bars to hang clothes, so the room can feel chaotic quick once you unpack with a family. Also, the keys never was able to open the backdoor entrance. They did not accommodate the late checkout but the staffs were friendly overall.

10

Stefanie

9 May 2024

·

Stayed 1 night

The rooms are a wee bit small, but they have big picture windows.

4

NANCI

4 Jun 2024

·

Stayed 1 night

I was there while visiting Hershey Park with my son. I checked in and when I returned to my room to log on my computer, I had no access, It indicated that I was not a guest. I tried to call the front desk and was hung up on three times because he said he was dealing with a situation. I could not communicate with my clients In the morning the people at the front desk gave me a new password that worked only for so long as I worked out. Once I returned to my room, I had no internet. That is a problem when trying to wrap up business around my trip to the park.

2

Brian

8 Dec 2025

·

Stayed 10 nights

rooms were so small

8

Evelyn

2 Sept 2024

·

Stayed 2 nights

Rooms are very modern and minimalist One thing I did not like, no microwave in the rooms only 1 in the lobby

6

Malissa

24 Jun 2025

·

Stayed 1 night

Overall was a decent place; however, the fridge in room would not get cold and didn't have a freezer section, there was no microwave in the room, and there was only 1 small chair for sitting (there were 4 guest)

8

daniel

14 Sept 2025

·

Stayed 5 nights

Nice new property. Clean but the rooms a TINY

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Service

Service is widely described as friendly, helpful, and accommodating at the front desk, housekeeping, and breakfast areas. A few guests noted inconsistent responses to requests (e.g., late checkout, noise) or occasional rudeness/delays.

Related guest reviews

10

Emily

15 Aug 2025

·

Stayed 2 nights

David at the front desk was patient and helpful during the check in process. He was friendly and informative.

10

Gar

11 Jun 2025

·

Stayed 1 night

Corey the GM is an exceptional employee. He was so helpful with us when we asked about secured parking and assured not to be concerned that the area is safe. When I called back to let the hotel know we would be arriving late. He remembered our earlier call and asked us how are drive was going and that they'd be waiting for us. Such service and attention to detail is uncommon.

10

scott

29 Sept 2025

·

Stayed 2 nights

One of the best experiences at a hotel recently. The hotel and lobby was great , everything we needed. The staff were overwhelmingly helpful and friendly which was very appreciated.

10

Justin

2 Jan 2026

·

Stayed 1 night

The staff was very helpful and friendly

10

Catherine

4 Jan 2026

·

Stayed 1 night

The people at the front desk were amazing and so kind.

10

Luis

2 Jun 2025

·

Stayed 2 nights

The staff, day and night personnel were very friendly and polite. And Ms. Louis was very helpful and made coffee just the way my wife likes it, she was kind and pleasant to speak with.

10

Rebecca

7 Feb 2025

·

Stayed 1 night

This stay was wonderful and relaxing after a ten hour drive! Everything was clean and the check in was easy!

2

Michael

1 Oct 2025

·

Stayed 1 night

Breakfast was ok. Yes. I know it was free but seriously they can do better. Asked for a late checkout and the front desk made it a big deal to give me 30 extra mins. I am HH member but I guess they don’t care.

10

Richard

18 Aug 2025

·

Stayed 1 night

The desk staff were very helpful holding our luggage for us for free after we checked out so we could go back to Hershey park again without leaving our baggage in a very hot car all day. We came back and picked up our things in the evening before we left.

6

Lisa

28 Jul 2024

·

Stayed 3 nights

Lady at the desk was rude and sarcastic. Her name was Autumn. Actually only one staff was friendly and that was a tall thin man that was a cleaner. We are Diamond members and room was across from the pool, backed the elevator, and on first floor.

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AI-generated summary based on recent guest reviews

Location

Very convenient to Hersheypark and local attractions in a quiet residential area; free parking and short drives are typical, with some dining within walking distance for a few. It is generally not walkable to the park/stadium, and a few found it hard to find.

Related guest reviews

6

Jacqueline

9 Sept 2025

·

Stayed 2 nights

It was very hard to find and they hard to find and the staff was not very friendly. The beds were not comfortable and the room was small.

10

Kristen

29 Sept 2025

·

Stayed 1 night

The room was clean and comfortable. All staff members that we saw said hello and to have a great day. We were conveniently located close to Hersheypark. Parking was great and safe.

10

Kenneth

3 Oct 2025

·

Stayed 1 night

Great location, plenty to see and do and great restaurants!!

10

Michael

13 Apr 2024

·

Stayed 1 night

Thought the hotel was brand new . Room looked crisp and clean . Everything was modern and updated. The lobby had games to play and the staff was very friendly when I interacted. The hotel was walking distance to downtown Hershey PA. The hotel was in a unique setting , literally surrounded by small one family homes felt so friendly and inviting. Not industrial at all . There was plenty of parking that was well lit . Overall excellent hotel

8

Sarah

15 Sept 2024

·

Stayed 1 night

Everything was great. The only issue I had was the keys not functioning properly with the outside doors a fair amount. Otherwise, staff was friendly and knowledgeable; location was walkable and had a lot of dining and shopping options; area was private and quiet.

10

Shawn

28 Sept 2025

·

Stayed 2 nights

Right in the heart of Hershey. Went to the park and then the concert after. Will be back

10

Inna

16 Dec 2025

·

Stayed 1 night

The room was super clean, the staff is wonderful, plenty of great options for breakfast, location is ideal close to everything. Parking is easy and free. Loved our stay! Will definitely return.

10

Jeremy

15 Dec 2023

·

Stayed 1 night

Nice newer hotel in a nice residential neighborhood. Clean and modern.

8

Mariel

9 Dec 2024

·

Stayed 1 night

The hotel is in a great location, about 1 mile from Hersheypark & close to the outlets & restaurants. The lobby sells a good selection of snacks, candy, drinks, & even alcohol. Our free breakfast was very good. Overall, the hotel was very clean. There’s a small pool & small gym. Only negative that we all didn’t like — the soap dispenser! Unsanitary bc you have to squeeze the bottle several times for soap to come out. Didn’t bother using the lotion bc it’s the same way.

10

Katherine

18 Aug 2025

·

Stayed 1 night

Friendly, helpful staff. Everything was clean and comfortable. Just be aware that it is not walkable to Hershey Park Giant Stadium. Although you can see Hershey Park from the Hotel unless you want to walk about 46 minutes one way you will still need to drive. Other than that - great place to stay - would stay here again.

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Dining

Breakfast is often praised as tasty with decent variety (including a popular pancake machine), and 24/7 coffee/tea is appreciated. During peak times it can feel chaotic, run low, or be of lower quality, and lobby market prices can be high.

Related guest reviews

10

Akmal

15 Aug 2024

·

Stayed 2 nights

Great hotel close to Hershey Park. Impressed by the fast and convenient contactless check-in. New and clean rooms. I wish they had safe deposit boxes in the rooms, and better breakfast options. Other than that everything else is great.

10

Brooke

6 Jul 2025

·

Stayed 1 night

The highlight of the hotel was breakfast! The automated pancake maker which might I note made awesome mini pancakes was the highlight of my kids day. Gym was great, room was comfortable and clean. We would certainly stay again in the future!

10

Angelia

30 May 2025

·

Stayed 1 night

Nice modern property. Everything seemed new and clean. We loved that it was so convenient to get to Hershey park. Only drawback was the breakfast was very chaotic in the morning. I guess we should expect that though for a hotel next to an amusement park!

10

William

16 Oct 2025

·

Stayed 1 night

A very good facility with helpful staff. Art Deco design that was delightful. Great breakfast. A winner!

10

Adam

16 Jul 2025

·

Stayed 2 nights

Our family loved the hotel. Check in was quick and easy. 24/7 coffee is nice and the breakfast selection was really good. Room was very comfortable and clean

10

Jenniann

19 Oct 2025

·

Stayed 1 night

Parking was good. The staff was very helpful and kind. The hotel room was very clean.. the breakfast on the other hand was awful.

10

Inna

16 Dec 2025

·

Stayed 1 night

The room was super clean, the staff is wonderful, plenty of great options for breakfast, location is ideal close to everything. Parking is easy and free. Loved our stay! Will definitely return.

10

DANIEL

2 Jun 2025

·

Stayed 1 night

Excelent breakfast

8

luis

2 Jan 2026

·

Stayed 2 nights

Breakfast was not good Minimal selection which they kept running out of The staff was working as hard as they could to keep up What they did have was not good quality So sad, would second guess going back though everything else, accept the small pool, was great

10

Chad

24 Aug 2025

·

Stayed 2 nights

The room was clean and modern. The staff were friendly and accommodating, and the breakfast buffet was wonderful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$113
February	US$142
March	US$128
April	US$179
May	US$161
June	US$265
July	US$250
August	US$238
September	US$228
October	US$204
November	US$145
December	US$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $151	9 $145	10 $155	11 $238	12 $259
13 $143	14 $204	15	16 $319	17	18 $405	19 $519
20 $161	21 $128	22 $127	23 $127	24 $154	25 $295	26 $263
27 $119	28 $153	29 $153	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $212	3 $245
4 $170	5 $170	6 $358	7 $415	8	9 $519	10 $426
11 $161	12 $119	13 $119	14 $119	15 $119	16 $238	17 $254
18 $119	19 $119	20 $119	21 $119	22 $119	23 $245	24 $248
25 $124	26 $119	27 $119	28 $119	29 $119	30 $176	31 $146

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

Property policies

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Security deposit

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