Name: Canopy by Hilton Ithaca Downtown
Address: 324 East State Street, Downtown Ithaca, Ithaca, New York, United States of America, Ithaca, Tompkins County, US
Price range: US$174–US$752 per night
Rating: 8.85

What guests think

At Canopy by Hilton Ithaca Downtown, travelers consistently praise the central, walkable location and modern design, along with friendly staff and comfortable rooms, while recurring drawbacks include off-site paid parking, occasional noise, and some quirky or cramped bathroom layouts.

Guests like the lively lobby with a bar/restaurant and note a solid gym and a convenient Cornell shuttle, though breakfast can be slow or pricey and menus feel limited to some. Rooms are generally clean, modern, and comfortable, but a few report shower temperature or leakage issues, small bathrooms, and thin walls or corridor noise. Expect a stylish, downtown stay with great walkability and a few practical trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Stylish lobby bar/restaurant, pet-friendly atmosphere, a decent gym, and a useful Cornell shuttle stand out; however, there is no on-site parking and the municipal garage/arrival can be confusing or a block or more away. Water refill stations are appreciated.

Related guest reviews

8

Susan

16 Nov 2025

·

Stayed 1 night

If I could give a 4½*, I would. 5* attributes included clean and spacious room, comfortable bed, good quality towels everything in the room was in working order, plenty of storage space, magnifying mirror, no noise from other rooms and hallway.The only downsides are the check-in was a bit frustrating and no parking at the hotel.

8

Cody

8 Nov 2025

·

Stayed 1 night

Breakfast on-site (not free) was a small menu of expensive bourgeois options that won't appeal to every taste. Entrance is tough to find (Maps took us to the wrong side of the building and the many one-way streets made it tough to circle back) and parking is a few blocks away in a paid municipal garage, though for my overnight (10PM - 8AM), I was only charged $1, so I can't complain too much. Facilities and rooms seem clean, modern, and well-appointed overall. In room, the limited light switch placement wasn't ideal and every switch handled multiple lights, making it hard to get just the specific lighting you wanted. WiFi is "free" but only if you have (or are willing to register for) a Hilton Honors account. Premium WiFi (unclear what that gets you) is an upcharge regardless. We only stayed an overnight and had little time to explore, but the area around the hotel does seem pretty cozy with lots of little shops, studios, cafes, and bars around. Seems like good placement to potentially do a lot on foot without having to get the car and fight for parking, which is nice.

8

Marilyn

5 Jun 2025

·

Stayed 3 nights

Great location. Terrible parking situation.

10

Ayesha

17 Apr 2025

·

Stayed 1 night

Great shuttle to Cornell that you can order at specific times. Nice breakfast and staff.

10

Nicole

16 Jun 2025

·

Stayed 2 nights

Great location and aesthetic. Tight rooms but well designed, great lighting, and very clean. Nice lounge and bar / restaurant area. Offsite parking is easy to access. Appreciated the ice and water refill stations on each floor.

10

Kathryn

3 Jan 2025

·

Stayed 2 nights

The hotel was wonderful. They really need to put parking and arrival directions on the website, though, because we wasted a lot of time driving around trying to find it. Eventually, we had to call the hotel to get directions on where to park. Other than that, the hotel was perfect. We especially liked the gym & how it had newer ellipticals/ treadmills.

10

Megan

20 May 2024

·

Stayed 3 nights

The Hilton Canopy is a very nice, updated design with a great lobby, bar and restaurant that gives the place a nice vibe. They offer free bikes which is fun in Ithaca, and it is near the downtown commons for easy walking and great restaurants nearby. Service was very good, and I got immediate attention when I had a problem with my TV. My only comment is that there is no obvious parking on arrival, and it is confusing. There is a garage close by, but when I arrived I could not figure out where to put my car to unload. And the parking garage does charge. Other than that, it is a great place.

10

Val

25 Nov 2024

·

Stayed 2 nights

Pet friendly and great restaurant.

10

Douglas

11 Feb 2024

·

Stayed 1 night

No on site parking

10

Jen

13 Aug 2025

·

Stayed 1 night

This hotel is right in the area you want to be in Ithaca. Literally walk 50 feet to the corner and there are tons of restaurants with outdoor seating, shops and all that you need walking distance. From the lobby to the rooms, this hotel is very nice, almost elegant. The woman who checked us in was bubbly and helpful. The room was gorgeous. Super clean, modern, the beds were comfy, big tvs, large shower, great bathroom lighting, and our view was super nice. We didn't eat there but there is a dining area in the lobby. It's open so you walk through it and around it at times when coming and going. The only bummer is there is no parking so you park at a garage down and across the street. Pretty close but I've never had the elevator work for me. Street parking is an option. We stayed just one night and loved it. The location is prime and the price is fair for how nice a place it is.

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AI-generated summary based on recent guest reviews

Cleanliness

Often described as very clean and modern, but there are occasional lapses such as dirty vents, scuffed finishes, or pests reported by a few guests.

Related guest reviews

8

Wai Yip

4 Jul 2025

·

Stayed 1 night

It's generally a nice hotel and close to the tourist area. When we checked in, there was a party at the lobby and was very loud, but back in the room it's very quiet. No parking but the garage across the street is affordable $10 a day when we visit. If you leave early in the morning and come back late at night, street parking is free if you can find one. There were a couple right next to the backdoor of the hotel. The only complaint is that the bathroom light switch in our room was semi-broken. I had to try it many times for it to work. Also the vent above the shower was clearly dirty and/or moldy. They really need to clean it.

10

Hong Tao

24 Aug 2025

·

Stayed 3 nights

Very clean ,very nice hotel

10

Bobby

30 Dec 2023

·

Stayed 1 night

Love this hotel! Does not feel icky at all cleanlinesswise, no qualms. Definitely recommend.

2

Jeanine

7 Jul 2024

·

Stayed 2 nights

There was a bed bug crawling on the bedside table. The staff were understanding. The general manager was dismissive and told me that the room was checked and no bugs. Which of course was untrue. I took photos which she didn’t want. She as well told me I was rude because I disagreed with her. Her customer service was horrendous and dismissive and disrespectful

10

Christina

2 Dec 2025

·

Stayed 1 night

Clean, comfortable and excellent customer service

8

Jennifer

27 Apr 2024

·

Stayed 2 nights

I didn’t this property 5 stars because they left a pizza box and other garbage in the garbage can near the elevator for my entire stay and the ice machine wasn’t working and nobody fixed it (uncoinidentally it was adjacent to the pizza box). Otherwise, my stay was lovely!

8

Aldi

5 Feb 2023

·

Everything was wonderful, very enjoyable overall experience. Minor complaint about the shower pressure not being the best, but otherwise else was near perfect. The only thing was that our last night and the morning after, we found a small cockroach each time in the bathroom area, which we notified the front desk about.

2

Claudio

25 Aug 2024

·

Stayed 2 nights

Sheets were dirty and our room was never made.

10

Emily

14 Jul 2025

·

Stayed 1 night

This was a wonderful place to stay! James at the front desk was lovely at both check in and check out. The room was really fresh and clean. Happy to have stayed here!

10

James

15 Nov 2025

·

Stayed 4 nights

Very clean , comfortable, great staff. Was concerned since dogs allowed in all rooms but our room was cleaner than most hotels we’ve stayed in. Would definitely stay again. Only down side is no on site laundry facility even though Expedia says it has. Expedia seems to put this in every description without verifying as it’s happened repeatedly. Regardless, they charge by weight (and not piece) to do laundry so is reasonable.

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AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms, though some are small and bathrooms can be quirky or tight; reports include shower temperature or leakage issues, occasional TV/Wi-Fi hiccups, and noise from corridors or neighboring rooms.

Related guest reviews

8

Susan

16 Nov 2025

·

Stayed 1 night

If I could give a 4½*, I would. 5* attributes included clean and spacious room, comfortable bed, good quality towels everything in the room was in working order, plenty of storage space, magnifying mirror, no noise from other rooms and hallway.The only downsides are the check-in was a bit frustrating and no parking at the hotel.

8

Cody

8 Nov 2025

·

Stayed 1 night

Breakfast on-site (not free) was a small menu of expensive bourgeois options that won't appeal to every taste. Entrance is tough to find (Maps took us to the wrong side of the building and the many one-way streets made it tough to circle back) and parking is a few blocks away in a paid municipal garage, though for my overnight (10PM - 8AM), I was only charged $1, so I can't complain too much. Facilities and rooms seem clean, modern, and well-appointed overall. In room, the limited light switch placement wasn't ideal and every switch handled multiple lights, making it hard to get just the specific lighting you wanted. WiFi is "free" but only if you have (or are willing to register for) a Hilton Honors account. Premium WiFi (unclear what that gets you) is an upcharge regardless. We only stayed an overnight and had little time to explore, but the area around the hotel does seem pretty cozy with lots of little shops, studios, cafes, and bars around. Seems like good placement to potentially do a lot on foot without having to get the car and fight for parking, which is nice.

10

kieran

27 Oct 2023

·

Stayed 3 nights

Nice clean property inn great location. Rooms are small, bathrooms even smaller.

8

Alexander

23 Dec 2025

·

Stayed 2 nights

Surly front desk staff, paper thin walls where you can hear people using the bathroom in the room next door, not much of a view, even from the seventh floor, lobby sitting area is cold, showers are weird and hard to get a consistent temperature. But it’s clean.

8

Paul

27 Nov 2024

·

Stayed 1 night

Nice hotel, close to the Ithaca Common and the State Theater. The only issue was regulating the shower temperature. The temperature seemed to fluctuate during our showers which was somewhat annoying and caused my wife to end her shower early.

6

Shailendra

1 Sept 2025

·

Stayed 2 nights

The bathroom was tiny. The shower door leaked which they did not fix even though we complained twice. I had asked for joining room as had booked 2 rooms which they did not provide.

10

Steven

12 May 2024

·

Stayed 1 night

Lovely and convenient but the walls are thin. You can hear all toilets flush I suppose along the same pipe line near the room. You can hear doors slamming all night. It’s difficult for a light sleeper.

10

Marcia

15 Aug 2025

·

Stayed 2 nights

Really enjoyed our 3 days here. The room was very spacious. The bathroom was well equipped. Staff was very friendly and helpful.

8

Wendy

14 Jul 2025

·

Stayed 1 night

The mattress is not firm enough, dont feel supportive. Couldnt sleep well.

4

Christopher

22 Sept 2024

·

Stayed 1 night

Disappointing stay. TV didn’t work, shower door didn’t close so water got all over the floor and check in staff wasn’t particularly friendly. Unfortunate.

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Service

Staff are widely praised as friendly, welcoming, and helpful, though there are occasional check-in frustrations, reservation mishandling, or slow responses.

Related guest reviews

10

Cristi

31 Jul 2025

·

Stayed 2 nights

The Canopy was great. Close to the Commons, rooms were very nice as was the facility and the staff was super helpful.

10

Anthony

28 Jul 2024

·

Stayed 1 night

Outstanding service.

8

Alexander

23 Dec 2025

·

Stayed 2 nights

Surly front desk staff, paper thin walls where you can hear people using the bathroom in the room next door, not much of a view, even from the seventh floor, lobby sitting area is cold, showers are weird and hard to get a consistent temperature. But it’s clean.

10

iris

22 Jan 2024

·

Stayed 1 night

Mike the GM couldn’t be nicer or more accommodating! He certainly is the friendly, helpful, & pleasant face of this operation. It most certainly is our favorite hotel in Ithaca.

4

Christine

19 Oct 2023

·

Stayed 1 night

I had already paid for my room through Expedia and since Canopy couldn’t find my reservation they charged me again almost twice as much. The staff was not helpful in trying to get this issue rectified and would not provide me with a refund. I ended up paying almost $1000 for a room. Will not be going back. Very disappointed.

10

Eleanor

24 Mar 2025

·

Stayed 1 night

All of the staff at this property are outstanding.

10

Robert

6 Jul 2023

·

Stayed 1 night

Amazing stay with exceptional service from the front desk person, Mike. The room was clean and spacious. Great experience.

10

Emily

14 Jul 2025

·

Stayed 1 night

This was a wonderful place to stay! James at the front desk was lovely at both check in and check out. The room was really fresh and clean. Happy to have stayed here!

10

Valerie

9 Apr 2023

·

Stayed 2 nights

The staff was very friendly and welcoming. Our shower hose was broken and it got changed right away. Really nice hotel. Would stay there again!

6

Cristina

13 Oct 2024

·

Stayed 2 nights

This is a nice hotel however upon my arrival they informed me they had cancelled my reservation, despite it being fully paid. They literally gave my room to someone else. While I did get a reimbursement after an hour call with Expedia- can you imagine the stress and anguish of having to find another room during a busy holiday weekend? We had to drive 30 minutes away. I had my family with me and it was an awful experience. Not sure if I can trust this hotel again.

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AI-generated summary based on recent guest reviews

Location

Central downtown by the Ithaca Commons with easy walking to restaurants, the State Theater, and shops, and convenient for Cornell and Ithaca College.

Related guest reviews

10

Lisa

6 Jun 2025

·

Stayed 4 nights

Great centrally located

10

Wesley

6 Jul 2023

·

Stayed 4 nights

Great Location

10

Irene

5 Sept 2025

·

Stayed 2 nights

Very clean, nice room, pleasant staff, great location for walking around down-town Ithaca.

10

Maria

28 Sept 2025

·

Stayed 2 nights

Perfect if want to be right next to Commins area.

8

arpitha

22 Dec 2024

·

Stayed 1 night

In the heart of the town, close to shopping and the university.

10

Vivi

18 May 2025

·

Stayed 1 night

Our recent stay at Canopy was absolutely delightful! From the moment we arrived, the staff made us feel incredibly welcome. The check-in process was quick and easy, and the receptionist was exceptionally friendly. A truly thoughtful touch was the adorable gift bag she prepared for our little dog, Luna. It included a toy and a tasty snack that Luna absolutely loved – it really made her feel like a welcomed guest too! The hotel's location was incredibly convenient for exploring the area. We found it to be close to everything we wanted to see and do, which made getting around a breeze. Our room was clean, and the bed was exceptionally comfortable – we both slept so well! Finally, the check-out process was just as efficient and hassle-free as the check-in. We highly recommend Canopy Hotel for its friendly staff, convenient location, clean and comfortable rooms, and thoughtful touches that truly go above and beyond. We will definitely be staying here again on our next visit!

10

Maryann

26 Jul 2025

·

Stayed 1 night

The Canopy is a great place to stay in Ithaca. It is walkable to stores, restaurants and entertainment.

10

Marnie

29 Feb 2024

·

Stayed 1 night

Very convenient to down town and the State Theater.

10

Shala

15 Sept 2025

·

Stayed 1 night

Right in downtown Ithaca. With easy access to both Ithaca college and Cornell.

10

Jen

13 Aug 2025

·

Stayed 1 night

This hotel is right in the area you want to be in Ithaca. Literally walk 50 feet to the corner and there are tons of restaurants with outdoor seating, shops and all that you need walking distance. From the lobby to the rooms, this hotel is very nice, almost elegant. The woman who checked us in was bubbly and helpful. The room was gorgeous. Super clean, modern, the beds were comfy, big tvs, large shower, great bathroom lighting, and our view was super nice. We didn't eat there but there is a dining area in the lobby. It's open so you walk through it and around it at times when coming and going. The only bummer is there is no parking so you park at a garage down and across the street. Pretty close but I've never had the elevator work for me. Street parking is an option. We stayed just one night and loved it. The location is prime and the price is fair for how nice a place it is.

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AI-generated summary based on recent guest reviews

Dining

Many enjoy the lobby restaurant/bar, coffee, and some standout dishes, but breakfast can be slow, limited, or pricey, and a few disliked specific items.

Related guest reviews

10

Damon

1 Dec 2024

·

Stayed 1 night

Great lobby restaurant Friendly staff Breakfast was wonderful Right in the heart of Ithaca

10

Sidney Hunt

4 Aug 2024

·

Stayed 1 night

The lobby was very modern and well-designed. The brick oven and bar looked great. The staff were quick to help and answer questions. The room had a unique modern design that functioned well. The breakfast attendant was friendly and helpful. The bagel with lox and cappuccino were well-prepared and delicious.

8

Cody

8 Nov 2025

·

Stayed 1 night

Breakfast on-site (not free) was a small menu of expensive bourgeois options that won't appeal to every taste. Entrance is tough to find (Maps took us to the wrong side of the building and the many one-way streets made it tough to circle back) and parking is a few blocks away in a paid municipal garage, though for my overnight (10PM - 8AM), I was only charged $1, so I can't complain too much. Facilities and rooms seem clean, modern, and well-appointed overall. In room, the limited light switch placement wasn't ideal and every switch handled multiple lights, making it hard to get just the specific lighting you wanted. WiFi is "free" but only if you have (or are willing to register for) a Hilton Honors account. Premium WiFi (unclear what that gets you) is an upcharge regardless. We only stayed an overnight and had little time to explore, but the area around the hotel does seem pretty cozy with lots of little shops, studios, cafes, and bars around. Seems like good placement to potentially do a lot on foot without having to get the car and fight for parking, which is nice.

10

Val

20 Nov 2023

·

Stayed 2 nights

Great restaurant, gym and location.

6

Diane

7 Aug 2024

·

Stayed 2 nights

I was displeased that there is no on-site parking and no other option than to park in the recommended Seneca St. garage. The hotel does not validate or cover the cost for daily parking in the garage. Breakfast at the hotel restaurant took a long time. We were told (after the order was placed) that the mini quiche is made fresh in-house and would take a while. Still seemed like an excessive amount of time for an omelet and some mini quiche. I liked that there was access to a water filling station for our water bottles, coffees and teas for guests at the inside entrance to the restaurant, and such close walks to dining, and movie theater.

10

Jill

7 Dec 2025

·

Stayed 1 night

Great location in Ithaca and very nice staff. The room was very clean and comfortable although the bathroom was oddly set up. The hotel bar was very nice and open late which was great after a show at the State Theater.

6

Annmarie

20 Mar 2024

·

Stayed 1 night

Hotel room and facilities were great . Eat elsewhere - service on restaurant terrible/slow although good quality very good . Parking 1-2 blocks off site and need to walk outdoors

8

Jamie

13 Feb 2025

·

Stayed 1 night

Restaurant was very poor. Slow service.

10

Susan

22 Apr 2023

·

Stayed 1 night

Great hotel need Ithaca Commons. Friendly and helpful staff. Breakfast was slow and avocado toast was expensive for very little. But the overall experience was great!!

10

Jeffrey

13 Feb 2023

·

Stayed 2 nights

The Canopy Hotel is is a great spot in downtown Ithaca, looks great, has a warm open feel to it. The restaurant is very good and the rooms are very well organized designed. The staff is welcoming and efficient.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$144
February	US$152
March	US$191
April	US$234
May	US$281
June	US$256
July	US$236
August	US$336
September	US$217
October	US$274
November	US$179
December	US$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $281	17 $406	18 $512	19 $512
20 $183	21 $199	22 $215	23 $212	24 $259	25 $693	26
27 $202	28 $248	29 $245	30 $194

Su	Mo	Tu	We	Th	Fr	Sa
				1 $246	2	3 $644
4 $194	5 $227	6 $227	7 $214	8 $246	9 $752	10
11 $246	12 $186	13 $244	14 $246	15 $400	16	17 $606
18 $174	19 $174	20 $174	21 $176	22 $278	23	24 $349
25 $197	26 $196	27 $191	28 $182	29 $217	30 $320	31 $330

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Monthly average prices

About this property

Location

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