Serenity Hotel Boutique By Alsol

The beds were right next to the door and you could hear everything. The water never got warm. Not great

There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.

The room was beautiful, Lorenzo the cleaner was awesome. Front desk Service was not great. Charged me extra when my mom visited, even though the grand junior suite was for 4 people. The pool bar was often not attended. Three days they were using jackhammers in the hotel and didn’t notify us. When we checked out, they didn’t even ask me how my experience was. Customer service was not great, especially for an expensive boutique hotel.

Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.

Very clean, spacious and u room