Name: Poza Clara Sanctuary
Address: Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Mario Villanueva Madrid, Bacalar, Quintana Roo, Mexico, Bacalar, Quintana Roo, Mexico
Rating: 8.3

Guest reviews

8.3

Very good

Based on 316 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Poza Clara Sanctuary, travelers consistently praise the friendly, helpful staff, central walkable location, pleasant pool, and access to a nearby lagoon club with kayaks, while rooms often feature balconies with hammocks and some include simple kitchenettes at good value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Jim

6 Apr 2026

·

Stayed 4 nights

Great sanctuary hotel, close to all amenities. The staff very friendly and helpful always clean air conditioning works perfect. Pool is lovely restaurant on site. Will definitely be going back next year with our group.

10

Jesse

20 Jan 2026

·

Stayed 4 nights

Had a perfect stay here. Lovely staff and location.

10

ERIC

6 Aug 2025

·

Stayed 1 night

The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.

10

Yuriria

8 Jul 2025

·

Stayed 4 nights

This is a hidden jewel. Highly recommended.

10

Denice

25 Mar 2025

·

Stayed 3 nights

Loved it

Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Mario Villanueva Madrid, Bacalar, Quintana Roo, Mexico

Location

With a stay at Poza Clara Sanctuary Hotel in Bacalar (Mario Villanueva Madrid), you'll be a 4-minute walk from Laguna Bacalar Ecological Park and 5 minutes by foot from Lake Bacalar. This hotel is 0.4 mi (0.6 km) from Fort of San Felipe and 0.4 mi (0.7 km) from Zócalo.

Laguna Bacalar Ecological Park(0.2 Miles)

Fort of San Felipe(0.3 Miles)

Lake Bacalar(0.3 Miles)

Zócalo(0.3 Miles)

Ecopark Bacalar(0.5 Miles)

Municipal Spa of Bacalar(0.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. No reservation is required.

A complimentary English breakfast is served daily from 8:00 AM to 11:00 AM.

Pets are allowed with a fee of MXN 500 per pet, per night. Service animals are exempt from this fee.

Check-in is from 2:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request but may incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The property is located in Bacalar, just a 4-minute walk from Laguna Bacalar Ecological Park and 5 minutes from Lake Bacalar. It is also 0.4 miles from Fort of San Felipe and Zócalo.

Yes, there is an outdoor swimming pool available. Pool access is from 9:00 AM to 9:00 PM.

Children are allowed at the property. There is no specified minimum age for children to stay for free.

Poza Clara Sanctuary

Amenities

Property description

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