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Poza Clara Sanctuary

From

US$78

/ night

Poza Clara Sanctuary - Image 1

Poza Clara Sanctuary - Room

Poza Clara Sanctuary - Room

Poza Clara Sanctuary - Restaurant

Poza Clara Sanctuary - Bathroom

Select dates to see prices and availability

From

US$78

/ night

About this property

Relax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and a picnic area.

Location

Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Mario Villanueva Madrid, Bacalar, Quintana Roo, Mexico

Lake Bacalar (0.2 Miles)

Laguna Bacalar Ecological Park (0.2 Miles)

Fort of San Felipe (0.3 Miles)

Zócalo (0.3 Miles)

Ecopark Bacalar (0.5 Miles)

Municipal Spa of Bacalar (0.7 Miles)

More location info

Room options

17

Superior Room, 1 Queen Bed, Balcony

Room details

1 Large Double Bed

Sleeps 2

258 ft²

Balcony

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

Private Pool

14

Standard Double Or Twin Room, Pool View

Room details

2 Double Beds

Sleeps 4

258 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

Private Pool

16

Deluxe Room, 1 King Bed, Pool View

Room details

1 Extra-Large Double Bed

Sleeps 2

431 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

Private Pool

Guest reviews of Poza Clara Sanctuary

8.4

Very good

Based on 316 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Poza Clara Sanctuary, travelers consistently praise the friendly, helpful staff, central walkable location, pleasant pool, and access to a nearby lagoon club with kayaks, while rooms often feature balconies with hammocks and some include simple kitchenettes at good value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

At Poza Clara Sanctuary, travelers consistently praise the friendly, helpful staff, central walkable location, pleasant pool, and access to a nearby lagoon club with kayaks, while rooms often feature balconies with hammocks and some include simple kitchenettes at good value.

Several reviews mention very hard mattresses that affected sleep quality. Cleanliness and maintenance are generally solid but with occasional issues such as humidity or mildew smells, insects, drain odors, and rooms not serviced, plus sporadic problems like a nonflushing toilet or bathroom water irritating the eyes. Noise levels vary—from quiet rooms to street or nightlife noise—and on-site dining receives mostly positive feedback with a few criticisms; parking is available but limited or tight. Expect a well-located, friendly stay with good amenities and a few comfort and upkeep trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pleasant pool and garden areas, plus access to a nearby lagoon/beach club, with kayaks included; reaching it requires a 10–15 minute walk and some extras (like coolers) may incur a fee. Parking exists but is limited or tight.

Related guest reviews

10

Saul Enoc

13 May 2024

·

Stayed 2 nights

El hotel es hermoso! Mi familia quedó encantada con este lugar. Además tiene un club de playa gratuito donde te prestan el Kayak para explorar la Laguna de Bacalar, esto sin costo extra. El personal del hotel muy amable.

El hotel es hermoso! Mi familia quedó encantada con este lugar. Además tiene un club de playa gratuito donde te prestan el Kayak para explorar la Laguna de Bacalar, esto sin costo extra. El personal del hotel muy amable.

10

Rebeca

28 May 2022

·

Stayed 2 nights

Las fotos no hacen justica al lugar, bastante agradable, la alberca perfecta para descansar después de un día en la laguna. El restaurant que da servicio al hotel Bahareque, exquisito. Un excelente chef, su especialidad los postres.

Las fotos no hacen justica al lugar, bastante agradable, la alberca perfecta para descansar después de un día en la laguna. El restaurant que da servicio al hotel Bahareque, exquisito. Un excelente chef, su especialidad los postres.

10

Estrella

22 Mar 2022

·

Stayed 2 nights

La alberca está abierta hasta las 10pm! y permite que puedas recorrer la zona durante el día y puedas estar en la alberca en la tarde ya que el clima es agradable

La alberca está abierta hasta las 10pm! y permite que puedas recorrer la zona durante el día y puedas estar en la alberca en la tarde ya que el clima es agradable

8

catrin

29 Jan 2025

·

Stayed 3 nights

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

10

Robin

21 Oct 2023

·

Stayed 4 nights

This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.

This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.

10

Alejandro

23 Jun 2025

·

Stayed 3 nights

El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.

El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.

10

Janett

11 Jan 2025

·

Stayed 4 nights

Nos encantó el hotel, las instalaciones muy bonitas, el jardín, alberca y habitación muy amplia, con amenidades. Cuenta con club de playa y también las instalaciones son bonitas.

Nos encantó el hotel, las instalaciones muy bonitas, el jardín, alberca y habitación muy amplia, con amenidades. Cuenta con club de playa y también las instalaciones son bonitas.

10

Ronald

6 Dec 2021

·

Stayed 4 nights

Bedroom very comfortable with high thatched roof, air con and coffee machine. Breakfasts simple but good. Free use of sea kayak if you are prepared to walk a few blocks.

Bedroom very comfortable with high thatched roof, air con and coffee machine. Breakfasts simple but good. Free use of sea kayak if you are prepared to walk a few blocks.

10

Ana paulina González

3 Sept 2023

·

Stayed 2 nights

Mi estancia fue muy buena, precio-calidad. Las habitaciones limpias . El personal muy amable. Solo que tienes que checar disponibilidad de estacionamiento en la propiedad por qué se llena . Una noche dejé mi carro afuera pero no pasó nada. Está seguro

Mi estancia fue muy buena, precio-calidad. Las habitaciones limpias . El personal muy amable. Solo que tienes que checar disponibilidad de estacionamiento en la propiedad por qué se llena . Una noche dejé mi carro afuera pero no pasó nada. Está seguro

10

Tanya

19 Oct 2024

·

Stayed 3 nights

Su club playa maravilloso, el trato del personal inigualable, muy cerca de todo.

Su club playa maravilloso, el trato del personal inigualable, muy cerca de todo.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found spaces clean, but recurring reports note humidity or mildew smells, occasional insects, drain odors, and inconsistent housekeeping (e.g., rooms not serviced or linens/towels not changed). Overall standards are decent with some maintenance-related cleanliness concerns.

Related guest reviews

6

Blake

13 Feb 2023

·

Stayed 3 nights

Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.

Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.

10

patricia

26 Jun 2024

·

Stayed 1 night

Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.

Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.

10

Diana

21 Dec 2022

·

Stayed 2 nights

Lugar muy cómodo, excelente ubicación, buena relación calidad precio, sólo tuvimos un tema con la habitación ya que olía demasiado a humedad.

Lugar muy cómodo, excelente ubicación, buena relación calidad precio, sólo tuvimos un tema con la habitación ya que olía demasiado a humedad.

2

Carolina

6 Jan 2025

·

Stayed 2 nights

Positivo: en pleno centro de Bacalar, pero en una zona tranquila. Negativo: colchón incómodo, ya se le ve bastante usado; humedad en el baño; tiene una cocina pequeña, pero no hay mesa; limpieza superficial. Cumplió su función para ver la laguna y pasar un par de noches.

Positivo: en pleno centro de Bacalar, pero en una zona tranquila. Negativo: colchón incómodo, ya se le ve bastante usado; humedad en el baño; tiene una cocina pequeña, pero no hay mesa; limpieza superficial. Cumplió su función para ver la laguna y pasar un par de noches.

10

Farielle

13 Jun 2022

·

Stayed 3 nights

Chambre propre et très spacieuse. Petit déjeuner très satisfaisant. Petite piscine agréable Personnel professionnel

Chambre propre et très spacieuse. Petit déjeuner très satisfaisant. Petite piscine agréable Personnel professionnel

6

JUAN

6 Jan 2023

·

Stayed 1 night

Las habitaciones son muy pequeñas y cuentan con 2 camas de matrimonio, los colchones son muy duros, y las almohadas huelen a sucio (mugre)

Las habitaciones son muy pequeñas y cuentan con 2 camas de matrimonio, los colchones son muy duros, y las almohadas huelen a sucio (mugre)

10

Juan Francisco

10 Oct 2022

·

Stayed 2 nights

El Hotel es muy bonito y tiene todas las comodidades necesarias para pasarla bien. Te incluye un desayuno muy rico. El personal es muy amable el único pero es que no nos hicieron el cuarto al día siguiente. Fuera de eso es súper recomendable, con un club de playa muy bonito.

El Hotel es muy bonito y tiene todas las comodidades necesarias para pasarla bien. Te incluye un desayuno muy rico. El personal es muy amable el único pero es que no nos hicieron el cuarto al día siguiente. Fuera de eso es súper recomendable, con un club de playa muy bonito.

8

Elsa

23 Apr 2025

·

Stayed 4 nights

Todo bien, los únicos puntos de observación: encontramos 2 cucarachas dentro de la habitación, en la limpieza no nos cambiaron toallas solo una vez y las sábanas solo las acomodaban.

Todo bien, los únicos puntos de observación: encontramos 2 cucarachas dentro de la habitación, en la limpieza no nos cambiaron toallas solo una vez y las sábanas solo las acomodaban.

10

Luis Angel

16 Feb 2025

·

Stayed 3 nights

Excelente estancia, muy amables todos, muy limpio, agradable el lugar para descansar. ¡Muy recomendable! Sin duda regresaría.

Excelente estancia, muy amables todos, muy limpio, agradable el lugar para descansar. ¡Muy recomendable! Sin duda regresaría.

4

julien

20 Nov 2022

·

Stayed 1 night

Hôtel bruyant car aucune isolation le toit étant en chaume. Pour le parking il y a 3 places mais assez compliqué. Mais chambre propre et très bon petit déjeuner.

Hôtel bruyant car aucune isolation le toit étant en chaume. Pour le parking il y a 3 places mais assez compliqué. Mais chambre propre et très bon petit déjeuner.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from small to spacious, with some offering balconies and hammocks and several including basic kitchenettes with limited equipment or no indoor dining space. Mattress firmness is a recurring complaint, and noise can vary from quiet to nightlife disturbances.

Related guest reviews

10

Angela

20 May 2025

·

Stayed 3 nights

Es un hotel bellísimo, equipado, gente amable, cercano a la laguna a al centro (2 cuadras) tiene restaurantes cerca. Una cama super cómoda, un balcón muy bello y apacible, internet y TV muy funcionales. La próxima vez que vaya a Bacalar me volveré a hospedar ahí!!!

Es un hotel bellísimo, equipado, gente amable, cercano a la laguna a al centro (2 cuadras) tiene restaurantes cerca. Una cama super cómoda, un balcón muy bello y apacible, internet y TV muy funcionales. La próxima vez que vaya a Bacalar me volveré a hospedar ahí!!!

8

catrin

29 Jan 2025

·

Stayed 3 nights

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

6

Brent

19 Jan 2025

·

Stayed 3 nights

Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.

Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.

10

Farielle

13 Jun 2022

·

Stayed 3 nights

Chambre propre et très spacieuse. Petit déjeuner très satisfaisant. Petite piscine agréable Personnel professionnel

Chambre propre et très spacieuse. Petit déjeuner très satisfaisant. Petite piscine agréable Personnel professionnel

8

Maxime

14 Aug 2023

·

Stayed 4 nights

Tout est parfait, mais le secteur est bruyant le soir. On entend les fêtes et la musique jusqu’à assez tard. Nous sommes restés nuits et c’est comme ça tous les soirs

Tout est parfait, mais le secteur est bruyant le soir. On entend les fêtes et la musique jusqu’à assez tard. Nous sommes restés nuits et c’est comme ça tous les soirs

6

JUAN

6 Jan 2023

·

Stayed 1 night

Las habitaciones son muy pequeñas y cuentan con 2 camas de matrimonio, los colchones son muy duros, y las almohadas huelen a sucio (mugre)

Las habitaciones son muy pequeñas y cuentan con 2 camas de matrimonio, los colchones son muy duros, y las almohadas huelen a sucio (mugre)

10

Ronald

6 Dec 2021

·

Stayed 4 nights

Bedroom very comfortable with high thatched roof, air con and coffee machine. Breakfasts simple but good. Free use of sea kayak if you are prepared to walk a few blocks.

Bedroom very comfortable with high thatched roof, air con and coffee machine. Breakfasts simple but good. Free use of sea kayak if you are prepared to walk a few blocks.

8

Patrick

1 Feb 2025

·

Stayed 3 nights

Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.

Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.

10

jonathan

26 Aug 2025

·

Stayed 4 nights

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.

4

julien

20 Nov 2022

·

Stayed 1 night

Hôtel bruyant car aucune isolation le toit étant en chaume. Pour le parking il y a 3 places mais assez compliqué. Mais chambre propre et très bon petit déjeuner.

Hôtel bruyant car aucune isolation le toit étant en chaume. Pour le parking il y a 3 places mais assez compliqué. Mais chambre propre et très bon petit déjeuner.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and helpful, including thoughtful touches for special occasions. Occasional issues involved the associated restaurant, but hotel staff responsiveness is consistently strong.

Related guest reviews

10

Connie

10 Jul 2022

·

Stayed 2 nights

Muy buena estancia Personal muy amable

Muy buena estancia Personal muy amable

10

Becca

13 Apr 2023

·

Todo estuvo excelente durante nuestra estancia. Las chicas de recepcion increibles, las desayunos en el restaurante de buen tamaño y excelente valor. De hecho ya estamos planeando nuestro regreso este mes.

Todo estuvo excelente durante nuestra estancia. Las chicas de recepcion increibles, las desayunos en el restaurante de buen tamaño y excelente valor. De hecho ya estamos planeando nuestro regreso este mes.

10

Robin

21 Oct 2023

·

Stayed 4 nights

This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.

This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.

10

Virginia

27 Dec 2021

·

Stayed 2 nights

Staff is very helpful and friendly. Love the ambiance of the place. Great service, very good food. Excellent value choice.

Staff is very helpful and friendly. Love the ambiance of the place. Great service, very good food. Excellent value choice.

10

ERIC

6 Aug 2025

·

Stayed 1 night

The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.

The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.

10

Mauricio

22 Dec 2022

·

Stayed 3 nights

Una opción bastante recomendable, el lugar es pequeño pero muy cuidado, cómodo y limpio. El personal es muy amable y atento. Quedamos muy satisfechos con la relación precio servicio.

Una opción bastante recomendable, el lugar es pequeño pero muy cuidado, cómodo y limpio. El personal es muy amable y atento. Quedamos muy satisfechos con la relación precio servicio.

10

Alejandro

23 Jun 2025

·

Stayed 3 nights

El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.

El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.

10

Javier

17 Jan 2022

·

Stayed 3 nights

Great low key place in Bacalar with comfortable beds and a great walkable location. The staff was extremely helpful and we had a great time staying here.

Great low key place in Bacalar with comfortable beds and a great walkable location. The staff was extremely helpful and we had a great time staying here.

10

Alex

21 Jul 2024

·

Stayed 1 night

Staff very attentive. Great location. Nice quaint hotel! Would stay here again

Staff very attentive. Great location. Nice quaint hotel! Would stay here again

10

Ron

26 Dec 2023

·

Stayed 3 nights

The service was very good and the people there were kind, appreciative for our visit and very helpful to us. To pool is very cute and while we did not use it, the people that did seemed to enjoy it. The location is ideal... just a couple blocks away from the main square - close to walk, far enough that you didn't hear all of the noise. Lots of restaurants and bars very close, making it a fun time for us. The only problem was that the bed is very hard and uncomfortable - even getting a mattress topper for extra padding would have made this much more enjoyable. Otherwise, good prices, great service and a wonderful trip.

The service was very good and the people there were kind, appreciative for our visit and very helpful to us. To pool is very cute and while we did not use it, the people that did seemed to enjoy it. The location is ideal... just a couple blocks away from the main square - close to walk, far enough that you didn't hear all of the noise. Lots of restaurants and bars very close, making it a fun time for us. The only problem was that the bed is very hard and uncomfortable - even getting a mattress topper for extra padding would have made this much more enjoyable. Otherwise, good prices, great service and a wonderful trip.

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AI-generated summary based on recent guest reviews

Location

Central and walkable near the main square, lagoon, restaurants, and bars; convenient yet some reviews report nighttime noise from the area. The lagoon club is a 10–15 minute walk.

Related guest reviews

8

catrin

29 Jan 2025

·

Stayed 3 nights

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.

6

Brent

19 Jan 2025

·

Stayed 3 nights

Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.

Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.

10

Carlos Alberto

3 Jun 2025

·

Stayed 4 nights

Todo muy bien, buena opción y bien ubicado…

Todo muy bien, buena opción y bien ubicado…

10

Alex

21 Jul 2024

·

Stayed 1 night

Staff very attentive. Great location. Nice quaint hotel! Would stay here again

Staff very attentive. Great location. Nice quaint hotel! Would stay here again

8

Maxime

14 Aug 2023

·

Stayed 4 nights

Tout est parfait, mais le secteur est bruyant le soir. On entend les fêtes et la musique jusqu’à assez tard. Nous sommes restés nuits et c’est comme ça tous les soirs

Tout est parfait, mais le secteur est bruyant le soir. On entend les fêtes et la musique jusqu’à assez tard. Nous sommes restés nuits et c’est comme ça tous les soirs

10

Fernando

16 Jul 2025

·

Stayed 2 nights

El lugar es muy confortable y céntrico

El lugar es muy confortable y céntrico

10

arturo

8 Oct 2022

·

Stayed 3 nights

Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.

Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.

8

Patrick

1 Feb 2025

·

Stayed 3 nights

Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.

Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.

10

Ana paulina González

3 Sept 2023

·

Stayed 2 nights

Mi estancia fue muy buena, precio-calidad. Las habitaciones limpias . El personal muy amable. Solo que tienes que checar disponibilidad de estacionamiento en la propiedad por qué se llena . Una noche dejé mi carro afuera pero no pasó nada. Está seguro

Mi estancia fue muy buena, precio-calidad. Las habitaciones limpias . El personal muy amable. Solo que tienes que checar disponibilidad de estacionamiento en la propiedad por qué se llena . Una noche dejé mi carro afuera pero no pasó nada. Está seguro

10

jonathan

26 Aug 2025

·

Stayed 4 nights

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.

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AI-generated summary based on recent guest reviews

Dining

Breakfasts and the on-site restaurant are mostly well liked, with good quality and some healthy options; several guests found them excellent. A few reported overcooked dishes or a server with a poor attitude.

Related guest reviews

10

Becca

13 Apr 2023

·

Todo estuvo excelente durante nuestra estancia. Las chicas de recepcion increibles, las desayunos en el restaurante de buen tamaño y excelente valor. De hecho ya estamos planeando nuestro regreso este mes.

Todo estuvo excelente durante nuestra estancia. Las chicas de recepcion increibles, las desayunos en el restaurante de buen tamaño y excelente valor. De hecho ya estamos planeando nuestro regreso este mes.

8

Stella

2 Feb 2025

·

Stayed 5 nights

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.

10

Rebeca

28 May 2022

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Stayed 2 nights

Las fotos no hacen justica al lugar, bastante agradable, la alberca perfecta para descansar después de un día en la laguna. El restaurant que da servicio al hotel Bahareque, exquisito. Un excelente chef, su especialidad los postres.

Las fotos no hacen justica al lugar, bastante agradable, la alberca perfecta para descansar después de un día en la laguna. El restaurant que da servicio al hotel Bahareque, exquisito. Un excelente chef, su especialidad los postres.

10

damien

23 Apr 2022

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Stayed 2 nights

Deux nuits excellentes. Un tres bon acceuil et un service petit de grande qualité, tout comme la nourriture proposée. L hotel est très récent, les chambres sont propres et la piscine de bonne taille.

Deux nuits excellentes. Un tres bon acceuil et un service petit de grande qualité, tout comme la nourriture proposée. L hotel est très récent, les chambres sont propres et la piscine de bonne taille.

10

ERIC

6 Aug 2025

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Stayed 1 night

The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.

The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.

10

Maria Patricia

4 Feb 2022

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Stayed 3 nights

Nice hotel, quiet ,clean rooms, great breakfast , great stuff

Nice hotel, quiet ,clean rooms, great breakfast , great stuff

10

Renee

18 Apr 2022

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Stayed 4 nights

This was a quaint, relaxed place to stay . The breakfast was amazing.

This was a quaint, relaxed place to stay . The breakfast was amazing.

10

arturo

8 Oct 2022

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Stayed 3 nights

Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.

Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.

10

sra

29 May 2023

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Stayed 3 nights

Excelente lugar, muy tranquilo, personal muy serviciarle y amable, acogedor y sobre todo su restaurante todo está delicioso!!!!

Excelente lugar, muy tranquilo, personal muy serviciarle y amable, acogedor y sobre todo su restaurante todo está delicioso!!!!

10

Maria

12 Nov 2022

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Stayed 2 nights

Posa Clara Hotel, friendly staff, nice a cozy, good location, excellent food and service. We comeback!

Posa Clara Hotel, friendly staff, nice a cozy, good location, excellent food and service. We comeback!

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AI-generated summary based on recent guest reviews

8

Rebecca

23 Jun 2026

·

Stayed 2 nights

Very convenient location. Ample time to get breakfast.

Very convenient location. Ample time to get breakfast.

10

Sherie

16 Jun 2026

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Stayed 5 nights

Wonderful helpful staff, beautiful gardens and pool, and close to everything central. I liked it so well that I extended my stay. Thanks to everyone at Poza Clara Sanctuary Hotel. I'll be back.

Wonderful helpful staff, beautiful gardens and pool, and close to everything central. I liked it so well that I extended my stay. Thanks to everyone at Poza Clara Sanctuary Hotel. I'll be back.

10

Travis

6 Apr 2026

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Stayed 4 nights

The free breakfast was very good. Lots of fruit and choice of eggs or pancakes. The location was near the town square. Lots of restaurants near by. The staff was very good and our room was serviced daily and all requests met. Would definitely return.

The free breakfast was very good. Lots of fruit and choice of eggs or pancakes. The location was near the town square. Lots of restaurants near by. The staff was very good and our room was serviced daily and all requests met. Would definitely return.

10

Jim

6 Apr 2026

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Stayed 4 nights

Great sanctuary hotel, close to all amenities. The staff very friendly and helpful always clean air conditioning works perfect. Pool is lovely restaurant on site. Will definitely be going back next year with our group.

Great sanctuary hotel, close to all amenities. The staff very friendly and helpful always clean air conditioning works perfect. Pool is lovely restaurant on site. Will definitely be going back next year with our group.

10

Linda

30 Mar 2026

·

Stayed 5 nights

The rooms were excellent and the staff went out of their way to help with a situation which happened on the first night of our stay.

The rooms were excellent and the staff went out of their way to help with a situation which happened on the first night of our stay.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Poza Clara Sanctuary

Is parking available at the property?

Yes, free self-parking is available on-site, but parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary English breakfast is served daily from 8:00 AM to 11:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of MXN 500 per pet, per night.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Bacalar, just a 4-minute walk from Laguna Bacalar Ecological Park and 5 minutes from Lake Bacalar. It is also 0.4 miles from Fort of San Felipe and Zócalo.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 9:00 PM. The pool is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

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Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $87	18 $77	19 $77
20 $77	21 $77	22 $76	23 $76	24 $76	25 $77	26 $77
27 $76	28 $77	29 $77	30 $77

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.