VILLA HAKONE STAGE

The room was clean and spacious, but the bed linen—especially the quilt—was terrible. It looked very old, with visible pilling, and the quality felt extremely cheap.

The location is quite good. But room cleanliness was poor as there was so much hair all around, the floor in the living room, in the room downstairs, and the worst was even on the bed and between the sheets. We felt so uncomfortable sleeping in the bed. Even the futons in the loft were seen with hair here and there. I wonder if they really cleaned the room? In the end we had to vacuum the house by ourselves. One of the air conditioners was not working but they were helpful to reply quickly, even though it wasn't fixed at last. The shower was ok and water pressure was strong, so that's a good thing. By the way, the automated key lock on the door, the number buttons were so hard to press as one of the buttons was not working well. It took a while to open the door each time. The pictures looked great on the booking page but we would not return again. Also kids next door were screaming and jumping like crazy, so take note if you are sensitive to noise, don't recommend at all.

Overall good stay. The two separate toilet rooms were super helpful for our group of 4 adults and 1 child. The two bed sleeping area was cramped and lots of stair usage to go up and down from the top floor (not much space to leave bags downstairs). The loft was fun to sleep in though ladder was quite steep to get up. Good kitchen amenities available but could’ve used a regular eating table or at least more chairs to sit in around the coffee table (just one small sofa). Appreciated the drying rack to wash clothes. Laundry was very convenient. Great full bathroom with large tub and separate sink area. Easy parking area and nearby restaurant was open late and was delicious. The key code stopped working randomly and while management replied very quickly to my email, they couldn’t do much. Thankfully a cleaner was working on another's room and gave us the backup key, which saved us wasting more time struggling to lock the door. The last night (Saturday) the next door rental guests were super loud and annoying making it hard to sleep. But otherwise was very quiet and tranquil area.

Great place to stay, and very helpful and responsive staff!

Great location, attentive guest support and lots of space!