Studio Flat near Liverpool st & Shoreditch London.

We were forced to pay £40 cleaning fee otherwise couldn't have checked in. This wasn't advertised on the property page, neither during booking. The windows didn't open, which was a huge problem given that the outdoors temperature was 30+, indoors must have been 40+. No air conditioning, only a fan. The shower didn't work. It was an electric shower that produced either cold, either scolding hot water. Sometimes no water, just some terrible noise. One of the radiators kept falling off the wall.

The flat is plain. There is a bathroom and a kitchen. The standard, given the price is decent. What makes me give it a low rating is that the host claimed a "washing fee" right before we were about to check in. That is a stain in hotel.com`s credibility. When you book such places as this one the fee announced by hotels.com doesn't apply. There are hidden fees.

Best this apartment is fully renovated … 3/10

I didnt receive any emails with check in instructions. Only whilst looking around the Hotels.com app did I see a message, saying to call a mobile. then the rest of the check in was done via whatsapp messages When I got to the room it stank of smoke, and there were a lot of air fresheners around trying to hide the smell. One of the windows wouldn't close properly at the top so it was hard to keep the noise out. There was a fan which helped drown the road noise though The worst thing was the light in the bathroom was broken, but instead of fixing it, the host had ran an extension cable from the living room to just outside the bathroom, then plugged a free standing light from that extension cable into the bathroom. I'm no electrician but this didn't feel safe, and definitely didn't use the light when i was in the shower I feel the property needs a lot of TLC and maintenance before it should be rented out again

Room was adequate, some minor maintenance issues.