Name: TownePlace Suites San Antonio Northwest at The RIM
Address: 17934 La Cantera Parkway, Forest Crest, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$103–US$254 per night
Rating: 9.23

What guests think

At TownePlace Suites San Antonio Northwest at The RIM, travelers often praise the clean, modern rooms, friendly staff, and highly convenient location near shops, restaurants, and attractions, while a few note housekeeping inconsistencies and occasional noise or maintenance quirks.

Many guests appreciate the spacious layouts and in room kitchenettes suited to longer stays. Breakfast receives generally positive feedback, with healthy options, though some find it basic. Overall, a practical base for visiting this part of San Antonio.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a modern property with a small bar/happy hour, and some appreciate visible parking security. Not enough consistent feedback on other facilities.

Related guest reviews

10

Jon

13 Jul 2023

·

Stayed 1 night

We have stayed her multiple times. Convenient location when we are in town. Plenty of dining and shopping options in the area. They had a security guard walking the parking lot during the night. Room was clean and staff was friendly. Easy check in and check out.

10

Anthony Eric Borradaile

20 Jan 2024

·

Stayed 2 nights

Very nice and modern property with an excellent happy hour.

10

doreen

10 Feb 2023

·

Stayed 1 night

We really enjoyed our stay. The small kitchen area was great and well stocked. The only thing I missed was a hot tub. I would stay here again.

8

Sonia

24 Apr 2023

·

Stayed 1 night

Security at parking entrance in the evening. Room had a full size fridge.

10

Gary

29 Nov 2023

·

Stayed 3 nights

Very friendly staff, nice facilities, good location.

6

Thomas

4 Sept 2023

·

Stayed 2 nights

I wanted to like this place because it’s very convenient to dining and six flags. Staff was super nice and it’s new. But I had to take off a star since the AC was set on the floor and to blow forward not up, this ensured one person was always freezing and trying to sleep having the loud ac constantly blowing on them. Secondly they had a big fireplace going outside in the middle of a Texas summer. I mean this is just crazy wasteful and environmentally unfriendly. I asked them to switch off and they said it’s policy to keep it on. Yeah. 95 degrees outside and they are burning a fire pit. So dropped a star for that too.

10

John

8 Jun 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

Juan

25 Nov 2023

·

Stayed 1 night

The property is very modern and clean. It is very clean. The breakfast was very basic but good quality.

6

Marie

22 Dec 2024

·

Stayed 1 night

Now property. But we are on a long distance travel and pulled off the road for an extra 1/2 day to work. The hotel’s WiFi is off line (and has been for days) which we were not told at check in. We spend 1 1:2 hour on the phone with someone who tried to tell us that there was a different issue when they could have rebooted the router and we could have gotten online. We are very disappointed and irritated with this. We lost a half day driving and were unable to work. Not ok. In this day and age internet is critical not optional.

10

Said

24 Jun 2025

·

Stayed 1 night

Great amenities, clean hotel, and amazing breakfast. EV charging also available made it better.

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Cleanliness

Cleanliness is frequently praised, but recurring complaints cite housekeeping lapses on arrival, missed service during stays, and occasional pet or hallway odors.

Related guest reviews

4

Ivan

28 Jul 2024

·

Stayed 4 nights

Because of the hotel being pet-friendly the hallway of the second floor smelled like animal and kind of like animal waste.

10

Jason

26 Oct 2025

·

Stayed 1 night

The hotel was clean and up kept. The bed was comfy.

10

Catherine

9 Jan 2024

·

Stayed 4 nights

Room was super clean, staff was great and it’s a great area. It’s my preferred location to stay at when I frequent SA. Stayed here multiple times.

8

Gilbert

26 Jan 2025

·

Stayed 5 nights

I was there for 5 days, I was only offered to have my room cleaned until the fifth day I was there.

6

David

9 Jun 2023

·

Stayed 1 night

The room was not clean and the microwave and refrigerator when we arrive was dirty. Other than that the facility was what I expected .

10

Mark

9 Oct 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Edna Mireya

8 Aug 2025

·

Stayed 1 night

my room smells so much a dogs urine and in the sofa was dogs hairs

8

KEVIN

26 Feb 2025

·

Stayed 4 nights

Our stay for a family of 4 at TownePlace Suites was enjoyable, and the location is extremely convenient. The staff was very helpful and accommodating. However, we did feel that the housekeeping could be improved, as the room had a slightly stuffy atmosphere upon arrival. Overall good hotel!

8

Otishia

8 Dec 2024

·

Stayed 1 night

Decent stay. The pull out sofa had a ton of food crumbs in it when we let it out to make the bed.

6

Pedro

27 Jul 2023

·

Stayed 2 nights

Bad first impression. While hotel is in a very nice location in town and it's a fairly new hotel, our first impression of room cleanliness left us in disappointment. The issue was that the sheets in the bed had not be changed from prior usage. There was plenty of human hair from previous occupier left behind. The room could have been cleaned better. Additionally, shower design was awkward, leaving the main bathroom floor wet since there was no shower door. Shower head was awful as well. The good was the prompt attention to correct the issue by the shift manager. Another plus was the breakfast and the dinning area. Check in staff were also pleasant and professional. Overall, I'd recommend better attention to detail for cleanliness to ensure visitors enjoy their stay. First impressions always make a difference.

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Rooms

Rooms are often spacious, comfortable, and well equipped with kitchenettes and full size fridges. Some guests report thin walls and maintenance or design issues like leaky or doorless showers, sticking doors, or awkward AC placement.

Related guest reviews

10

Jerry

19 Sept 2025

·

Stayed 1 night

Nice and roomy. Comfortable to spread out and be close to good restaurants, etc. Definitely plan to stay again.

10

Vigdis

12 Jul 2025

·

Stayed 2 nights

I would ask future guests to double check the door handle in their rooms. We experienced that it got stuck between the bedroom and living room. It wasn't a big problem for us. We are letting you know in case other travelers may be unfortunate enough to lock someone in who can't get out on their own.

8

Sonia

24 Apr 2023

·

Stayed 1 night

Security at parking entrance in the evening. Room had a full size fridge.

10

Stephen S

30 Oct 2024

·

Stayed 2 nights

We loved this hotel! The beds we so comfy and it was super clean and had plenty of room!! Will be back for sure!

10

sara k

24 Mar 2025

·

Stayed 1 night

Overall this is a very nice hotel- clean, very friendly service and a great breakfast! My only complaint is that the walls seem thin as we could hear our noisy neighbors.

10

Elizabeth

1 May 2024

·

Stayed 1 night

Staff was friendly but professional. The rooms were large and equipped with more appliances than I expected. It just had a homey feel.

4

JULIE

20 Feb 2023

·

Stayed 2 nights

The property was rather new. Shower design was modern, but didn’t have a shower door so it was cold. And water got all over the bathroom floor.

10

Santos Garcia

14 May 2023

·

Stayed 1 night

Location was great, clean with excellent space in the room. Everything you need to make yourself at home. We will return.

6

Melanie

14 Oct 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

10

Robin

26 Jul 2025

·

Stayed 4 nights

I have a new favorite hotel in San Antonio. The rooms are spacious and include a refrigerator, hot plate, mini-dishwasher, and the plates and utensils that make a longer stay more comfortable. The place was super-clean and at check-in, they asked how frequently I'd like the room refreshed. Why doesn't everyone do this? Exceptional - and my new go-to stay when I'm in San Antonio!

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Service

Service is widely described as friendly, accommodating, and professional with smooth check ins. A few guests report delayed assistance, unfulfilled housekeeping requests, or difficulty resolving issues such as Wi Fi or disruptive guests.

Related guest reviews

10

Jon

13 Jul 2023

·

Stayed 1 night

We have stayed her multiple times. Convenient location when we are in town. Plenty of dining and shopping options in the area. They had a security guard walking the parking lot during the night. Room was clean and staff was friendly. Easy check in and check out.

2

Saul

1 Aug 2024

·

Stayed 1 night

The hotel was filled with construction workers partying with loud music in the parking lot, common areas, hallways and some rooms. A prostitute kept slamming out room’s door looking for a guy. I called front desk and the issues didn’t stop until 2 p.m. I do not recommend this hotel for families with children.

10

Dawn

11 May 2023

·

Stayed 2 nights

Modern hotel. Clean. Easy check in. Staff was friendly and professional. Located near shopping, restaurants, and walking path.

10

Robert

4 Sept 2023

·

Stayed 1 night

Great staff and very friendly!

4

Amber

25 Jun 2024

·

Stayed 11 nights

Had to wait 30 minutes to check on because nobody was at the desk or would answer the phone. This also made me feel unsafe because nobody was near the entrance door and people were walking in and out

10

chris

18 Dec 2024

·

Stayed 3 nights

The staff here is always great. Tons of food options within walking distance, while still being in a nice quiet neighborhood.

10

John

8 Jun 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

Mark

9 Oct 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

10

Bentura

3 May 2024

·

Stayed 2 nights

Great property to stay at and staff are amazing

6

Marie

22 Dec 2024

·

Stayed 1 night

Now property. But we are on a long distance travel and pulled off the road for an extra 1/2 day to work. The hotel’s WiFi is off line (and has been for days) which we were not told at check in. We spend 1 1:2 hour on the phone with someone who tried to tell us that there was a different issue when they could have rebooted the router and we could have gotten online. We are very disappointed and irritated with this. We lost a half day driving and were unable to work. Not ok. In this day and age internet is critical not optional.

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Location

Very convenient and walkable for The RIM, near shops, restaurants, and Six Flags; several mention the area feels safe and quiet.

Related guest reviews

10

Jerry

19 Sept 2025

·

Stayed 1 night

Nice and roomy. Comfortable to spread out and be close to good restaurants, etc. Definitely plan to stay again.

10

Javier

31 Dec 2024

·

Stayed 1 night

Right near a lot of entertainment venues, all within 10 minutes of driving.

8

amal

7 Oct 2025

·

Stayed 2 nights

Walkable to shopping area

10

CESAR

4 Feb 2024

·

Stayed 2 nights

Close to shopping centers, movies, restaurants, everything in minutes distance.

10

Mario

21 Nov 2025

·

Stayed 4 nights

Nice location

8

Joe

12 Aug 2025

·

Stayed 2 nights

close to shopping and entertainment

10

Brianna

8 Feb 2024

·

Stayed 2 nights

Very quiet area and excellent staff!! Shops in close proximity to the hotel so easy to shop around!!! Highly recommend, will definitely stay here again!!!

10

Mark

9 Oct 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Melanie

14 Oct 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

10

IGNACIO

30 Aug 2025

·

Stayed 1 night

Convenient location to enjoy the rim and stay the night

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Dining

Breakfast is generally good and sometimes features healthy options, though others describe it as basic or average and suggest improvements.

Related guest reviews

10

Ricardo

8 Sept 2024

·

Stayed 2 nights

Very clean friendly staff great breakfast!!

10

SIMON HIRAM VARGAS

10 Apr 2024

·

Stayed 1 night

Just need to improve the breakfast

10

John

8 Jun 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

William

22 May 2023

·

Stayed 2 nights

Great service over the phone and at check-in. The breakfast bar was awesome.

10

Mark

9 Oct 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Melanie

14 Oct 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

8

Lori

29 Jun 2024

·

Stayed 4 nights

The bed was very comfortable. Kitchen area was great, staff was friendly. Breakfast was average and the shower leaked and made a puddle on the bathroom floor. We absolutely enjoyed our stay here!

10

Juan

25 Nov 2023

·

Stayed 1 night

The property is very modern and clean. It is very clean. The breakfast was very basic but good quality.

10

Said

24 Jun 2025

·

Stayed 1 night

Great amenities, clean hotel, and amazing breakfast. EV charging also available made it better.

8

Gabrielle

20 Feb 2023

·

Stayed 1 night

This is my go-to hotel for when I stay in San Antonio for work. Beautiful room, great staff, and a really awesome free breakfast. My one complaint was that apparently the person in the room before me had had a dog and there was dog hair coating the desk chair and desk which gave me really bad allergies even after I cleaned it up.

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Month	Average price
January	US$122
February	US$129
March	US$161
April	US$144
May	US$145
June	US$140
July	US$148
August	US$136
September	US$135
October	US$144
November	US$132
December	US$129

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $201
20 $175	21 $223	22 $213	23 $213	24 $166	25 $161	26 $189
27 $123	28 $141	29 $129	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $145	3 $165
4 $103	5 $165	6 $188	7 $179	8 $188	9 $254	10 $254
11 $121	12 $165	13 $179	14 $184	15 $169	16 $214	17 $218
18 $122	19 $151	20 $156	21 $158	22 $169	23 $185	24 $212
25 $123	26 $155	27 $169	28	29 $165	30 $161	31 $181

TownePlace Suites San Antonio Northwest at The RIM

Prices for TownePlace Suites San Antonio Northwest at The RIM

Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 2 Queen Beds (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Guest reviews of TownePlace Suites San Antonio Northwest at The RIM

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites San Antonio Northwest at The RIM

Prices for upcoming dates