The Inn at Market Square

Very poor, dissatisfied experience. Had to be moved 4x due to dirty rooms, fridge not working, doors didn't feel secured, lots of homeless people walking around the parking lot, the view is the expressway on one side and the other side was a creek. All rooms didn't have Wifi or phones in the rooms. I will NEVER come back and I WILL let all my friends and family know as well so they don't get fooled by the online pics. I'd rather sleep in my car next time that to stay at this disgusting, very poor, roach infested motel.

We stayed at that hotel to be close to downtown and also to the Alamodome, where we were going to attend a concert, so I wanted something close, but it was a bad idea. The hotel is crowded, run down, and has lots of little cockroaches, especially in the bathroom. Outside the room in the early morning, you could hear people partying. When you went to the office, there wasn't always someone answering the phone; they posted a "Back Soon" sign with a phone number in case of an emergency.

Lady at check in was friendly ( that was the ONLY good thing) room was smelly, dirty n it had one bed, I had booked a 2 bed..we were moved to another room, didn't smell bad because she sprayed it but afterwards it was smelly!! beds were not comfortable at all, bedding didn't smell clean, no housekeeper around, had to go look for someone to exchange towels, floor was dirty, restroom sink was broken (tacky repaired), NO WI-FI, appliances were dirty , couldn't use coffee maker, it was filthy!! Toilet made a loud weird noise everytime we'd flush, unsafe door lock it didn't seemed it was locked.. very little lighting, one of the lamps over the bed wasn't working.. based from the pictures, seemed they have a breakfast area ,which they don't, they don't offer breakfast or a common area to sit.. it's NOTHING like it seems on their website pictures.. NOTHING, NOTHING AT ALL!! On there it doesn't mention anything about it being under repairs, which is what we were told when we got there, wish they would've given a heads-up but NOPE.. VERY VERY DISAPPOINTED, WOULDN'T recommend it to NOBODY, not even my worse enemy!! NEEDS ALOT of IMPROVEMENTS!!! TERRIBLE, TERRIBLE, TERRIBLE!! The ONLY reason I gave them 1 star was because of that lady at check in!! THE WORST place we've ever stayed at in San Antonio!!

I am amazed this Hotel is allowed to operate. At check-in I found the lobby to be without A/C and the clerk was plugging and unplugging while smacking the computer to make it work.I am not sure it ever worked. The Door frame to our actual room had severe rot, the table inside was a folding table, the floor was filthy and the white towels had dark stains. I went to take a shower before the concert we came there for, and when I pulled the thing to activate the shower, the faucet came shooting out at me leaving a PVC pipe spewing water. Fortunately it could be shut off the normal way, because the manager was not available. I had also requested an Iron and board, the board was never delivered to my room and I had to use the folding table and a hoodie of mine as a pad. By the time I went to bed, the stain on the bed, barely phased me. I would not recommend this hotel, even in an emergency, it may be more hazardous than the emergency.

The room did not have towels, a trash can, or a microwave. The stores nearby were locked due to the area being unsafe, window service available only. The hotel clerk would rev his motorcycle at all times of the night so battery wouldn't die. The facility needs a lot of work. Not worth it.

Shower backed up no microwave kids running up and down stairs slamming the door and window

There were too many drug attics, people living in the property. Check out time came and the office was closed and couldnt check out when needed.

Fist, the name of this motel, is not the same as it is listed on Hotels.com. As well, the pictures of the motel are not at all the reality of it. It is run down, dirty, and infested with tweakers, including the woman at reception. The lobby, unlike its photo on Hotels.com looked as if it had never been touched by soap or even gazed upon by a janitor.As for the room, it was filthy as well. It hadn't been cleaned of the grime on the kitchenette, or the wood particles and dust on the tv stand. The bathroom faired no better, as the sink had toothpaste and a plethora of random hairs, presumably from the last occupant. The painted bathtub also gets a mention, along with the fact that there were no clean towels, nor even a trashcan to be seen anywhere. The two light fixtures above the beds had no bulbs in them and one of them fell off the wall onto my head. Aslo a big shoutout to the door, which by the looks of it had been kicked in, as the top safety bolt was inoperable, because of said damage and the general condition of the door itself. Again, the room shown on the Hotels.com picture was not what I experienced. There was also no smoke alarm, which the City of San Antonio will be hearing about. Lastly, the drug users ouside my room all hours of the night pacing back and forth and making a bunch of noise early this morning, were indeed the icing on this horrid cake/ dumpster fire. This place should be closed and Hotels.com should be ashamed of listing it.

The photos are fake! The hotel and rooms look nothing like what is portrayed online. There is no cafe or welcoming lobby area. The grounds are all mud! No extra towels no hair dyer no ice machine no breakfast. Everything was run down and old. Its like they started to update/remodel but stopped half way through. Not with in waling distance of market square.

The stay was good. There is remodeling being done. The front clerk was great was attentive. It’s a great place for a stop and go trip.

Very poor, dissatisfied experience. Had to be moved 4x due to dirty rooms, fridge not working, doors didn't feel secured, lots of homeless people walking around the parking lot, the view is the expressway on one side and the other side was a creek. All rooms didn't have Wifi or phones in the rooms. I will NEVER come back and I WILL let all my friends and family know as well so they don't get fooled by the online pics. I'd rather sleep in my car next time that to stay at this disgusting, very poor, roach infested motel.

We stayed at that hotel to be close to downtown and also to the Alamodome, where we were going to attend a concert, so I wanted something close, but it was a bad idea. The hotel is crowded, run down, and has lots of little cockroaches, especially in the bathroom. Outside the room in the early morning, you could hear people partying. When you went to the office, there wasn't always someone answering the phone; they posted a "Back Soon" sign with a phone number in case of an emergency.

Nasty, dirty, cacarouches everywhere I stayed only one night and left I cancel my other 3 nights and I hope I get a refund on those days don't go to that nasty place...

Room full of roaches and other small insects. There was spider web in a corner. The air conditioner is all rusted. Bad smell in room. Pictures on Expedia are very deceiving. Rooms looked clean in pictures, reality rooms are in deplorable state, old furniture, refrigerator very old and dirty, kitchen as well. Read reviews first before choosing this place. It was a nightmare going to bathroom at night or trying to sleep with bugs appearing all the time. Also once laying bed body started itching, probably bedbugs, had bite marks and itchy skin.

I am amazed this Hotel is allowed to operate. At check-in I found the lobby to be without A/C and the clerk was plugging and unplugging while smacking the computer to make it work.I am not sure it ever worked. The Door frame to our actual room had severe rot, the table inside was a folding table, the floor was filthy and the white towels had dark stains. I went to take a shower before the concert we came there for, and when I pulled the thing to activate the shower, the faucet came shooting out at me leaving a PVC pipe spewing water. Fortunately it could be shut off the normal way, because the manager was not available. I had also requested an Iron and board, the board was never delivered to my room and I had to use the folding table and a hoodie of mine as a pad. By the time I went to bed, the stain on the bed, barely phased me. I would not recommend this hotel, even in an emergency, it may be more hazardous than the emergency.

Very old and dirty! No toilet paper in the rest nor we can a trash can in the RR or our room! The nightstand was falling apart the main door didn’t wanted to close. We requested a different room and they were looking into it but never got a called back

Tiny roaches but a place close to town and food and has a bed and shower , so if you are not picky it’s a good spot to stay.

Holes in shower, stains on pillows and blankets, dirty floors, dirty old tub, broken deadbolt.

It was like a scene in a horror movie. It was dirty unkept and it smelled. The sheet were soiled. There was no hot water. I am demanding a full refund. I have submitted pictures. Blood on the bed covers and bathroom door. I demand a full refund. Please contact me.

Fist, the name of this motel, is not the same as it is listed on Hotels.com. As well, the pictures of the motel are not at all the reality of it. It is run down, dirty, and infested with tweakers, including the woman at reception. The lobby, unlike its photo on Hotels.com looked as if it had never been touched by soap or even gazed upon by a janitor.As for the room, it was filthy as well. It hadn't been cleaned of the grime on the kitchenette, or the wood particles and dust on the tv stand. The bathroom faired no better, as the sink had toothpaste and a plethora of random hairs, presumably from the last occupant. The painted bathtub also gets a mention, along with the fact that there were no clean towels, nor even a trashcan to be seen anywhere. The two light fixtures above the beds had no bulbs in them and one of them fell off the wall onto my head. Aslo a big shoutout to the door, which by the looks of it had been kicked in, as the top safety bolt was inoperable, because of said damage and the general condition of the door itself. Again, the room shown on the Hotels.com picture was not what I experienced. There was also no smoke alarm, which the City of San Antonio will be hearing about. Lastly, the drug users ouside my room all hours of the night pacing back and forth and making a bunch of noise early this morning, were indeed the icing on this horrid cake/ dumpster fire. This place should be closed and Hotels.com should be ashamed of listing it.

Very poor, dissatisfied experience. Had to be moved 4x due to dirty rooms, fridge not working, doors didn't feel secured, lots of homeless people walking around the parking lot, the view is the expressway on one side and the other side was a creek. All rooms didn't have Wifi or phones in the rooms. I will NEVER come back and I WILL let all my friends and family know as well so they don't get fooled by the online pics. I'd rather sleep in my car next time that to stay at this disgusting, very poor, roach infested motel.

This place was awful. The pictures online are nothing like the real motel. The card to our door didn't work because someone either kicked it in or forced their way in. We walked in and literally walked back out. There was no way we were gonna feel safe here at night.

I am amazed this Hotel is allowed to operate. At check-in I found the lobby to be without A/C and the clerk was plugging and unplugging while smacking the computer to make it work.I am not sure it ever worked. The Door frame to our actual room had severe rot, the table inside was a folding table, the floor was filthy and the white towels had dark stains. I went to take a shower before the concert we came there for, and when I pulled the thing to activate the shower, the faucet came shooting out at me leaving a PVC pipe spewing water. Fortunately it could be shut off the normal way, because the manager was not available. I had also requested an Iron and board, the board was never delivered to my room and I had to use the folding table and a hoodie of mine as a pad. By the time I went to bed, the stain on the bed, barely phased me. I would not recommend this hotel, even in an emergency, it may be more hazardous than the emergency.

Wasn’t so great. Lots of activity through out the night. Thin walls. Thin windows. Beds were clean and good. Just a motel. Not worth the money spent. Suggest looking elsewhere.

For some reason whenever we stay at this hotel, and we have many times, the bathroom doors are broken- can’t close them for privacy — we don’t care much as we are comfortable with each other but you know what i mean. Otherwise great hotel

Shower backed up no microwave kids running up and down stairs slamming the door and window

Door always stuck.

The stay was ok. The AC didn’t work properly. It seemed to cool but then would stop cooling. My guess is that it needed some maintenance done to it. Over all was ok for the price.

Holes in shower, stains on pillows and blankets, dirty floors, dirty old tub, broken deadbolt.

It was like a scene in a horror movie. It was dirty unkept and it smelled. The sheet were soiled. There was no hot water. I am demanding a full refund. I have submitted pictures. Blood on the bed covers and bathroom door. I demand a full refund. Please contact me.

I usually Trust Expedia reviews but this is that one time where they got it all wrong. The room before entering it smelt like weed outside, the door couldn't open as it felt rusted shut, when the door did open there were shoe water marks on the floor and the bed sheets were stained. I didn't even stay the night. I asked the hotel Manager for a refund which she agreed to. To this day I notice Expedia has charged my account.

We stayed at that hotel to be close to downtown and also to the Alamodome, where we were going to attend a concert, so I wanted something close, but it was a bad idea. The hotel is crowded, run down, and has lots of little cockroaches, especially in the bathroom. Outside the room in the early morning, you could hear people partying. When you went to the office, there wasn't always someone answering the phone; they posted a "Back Soon" sign with a phone number in case of an emergency.

They charged us for the room again. :(

I am amazed this Hotel is allowed to operate. At check-in I found the lobby to be without A/C and the clerk was plugging and unplugging while smacking the computer to make it work.I am not sure it ever worked. The Door frame to our actual room had severe rot, the table inside was a folding table, the floor was filthy and the white towels had dark stains. I went to take a shower before the concert we came there for, and when I pulled the thing to activate the shower, the faucet came shooting out at me leaving a PVC pipe spewing water. Fortunately it could be shut off the normal way, because the manager was not available. I had also requested an Iron and board, the board was never delivered to my room and I had to use the folding table and a hoodie of mine as a pad. By the time I went to bed, the stain on the bed, barely phased me. I would not recommend this hotel, even in an emergency, it may be more hazardous than the emergency.

Service was amazing! You get what you pay for. I wasnt expecting anything fancy and please dont. The price justifies what you get. My only complaint is the roach issue.

Staff was great but the roach problem was horrible.

There were too many drug attics, people living in the property. Check out time came and the office was closed and couldnt check out when needed.

Service was ok but the Hotel not, I do not recommend it

The staff was ok but the hotel was not up to par. Not clean, smelly unsafe. We canceled the same night and have yet to hear about my refund.

The stay was good. There is remodeling being done. The front clerk was great was attentive. It’s a great place for a stop and go trip.

Very poor, dissatisfied experience. Had to be moved 4x due to dirty rooms, fridge not working, doors didn't feel secured, lots of homeless people walking around the parking lot, the view is the expressway on one side and the other side was a creek. All rooms didn't have Wifi or phones in the rooms. I will NEVER come back and I WILL let all my friends and family know as well so they don't get fooled by the online pics. I'd rather sleep in my car next time that to stay at this disgusting, very poor, roach infested motel.

Nice location

We stayed at that hotel to be close to downtown and also to the Alamodome, where we were going to attend a concert, so I wanted something close, but it was a bad idea. The hotel is crowded, run down, and has lots of little cockroaches, especially in the bathroom. Outside the room in the early morning, you could hear people partying. When you went to the office, there wasn't always someone answering the phone; they posted a "Back Soon" sign with a phone number in case of an emergency.

This place was awful. The pictures online are nothing like the real motel. The card to our door didn't work because someone either kicked it in or forced their way in. We walked in and literally walked back out. There was no way we were gonna feel safe here at night.

I refused to stay in a location where people are drinking in front of the office mad dogging them (checking them out for trouble). The parking lot had more individuals drinking walking around the vehicles. Let not forget the shirtless individual who’s pants where half way off swatting imaginary bugs around him.

Tiny roaches but a place close to town and food and has a bed and shower , so if you are not picky it’s a good spot to stay.

Was ok. Not on the best side of town but rates are inexpensive

Unfortunately, too many people just hanging around outside the ground

The place was barely a one star and that’s only because people make up the star system. The pictures are deceptively advertised. I was compelled to choose the place since I was at the Final Four and could not get a room at a competitive price, but when I showed up, I said, this isn’t the place. It’s called, The Inn at Market Square on the advertisement. When you show up it has a broken sign that reads the inn and stay. The area the facility looked seedy. I ended up, driving around downtown San Antonio and then going to the locations web site and booking a room which was very expensive, but after that experience. It was worth it. They should be fined for deceptive practices, why is this place even listed on a national site for lounging and tourism.

Too many roaches an homeless hanging around the area

Lady at check in was friendly ( that was the ONLY good thing) room was smelly, dirty n it had one bed, I had booked a 2 bed..we were moved to another room, didn't smell bad because she sprayed it but afterwards it was smelly!! beds were not comfortable at all, bedding didn't smell clean, no housekeeper around, had to go look for someone to exchange towels, floor was dirty, restroom sink was broken (tacky repaired), NO WI-FI, appliances were dirty , couldn't use coffee maker, it was filthy!! Toilet made a loud weird noise everytime we'd flush, unsafe door lock it didn't seemed it was locked.. very little lighting, one of the lamps over the bed wasn't working.. based from the pictures, seemed they have a breakfast area ,which they don't, they don't offer breakfast or a common area to sit.. it's NOTHING like it seems on their website pictures.. NOTHING, NOTHING AT ALL!! On there it doesn't mention anything about it being under repairs, which is what we were told when we got there, wish they would've given a heads-up but NOPE.. VERY VERY DISAPPOINTED, WOULDN'T recommend it to NOBODY, not even my worse enemy!! NEEDS ALOT of IMPROVEMENTS!!! TERRIBLE, TERRIBLE, TERRIBLE!! The ONLY reason I gave them 1 star was because of that lady at check in!! THE WORST place we've ever stayed at in San Antonio!!

The photos are fake! The hotel and rooms look nothing like what is portrayed online. There is no cafe or welcoming lobby area. The grounds are all mud! No extra towels no hair dyer no ice machine no breakfast. Everything was run down and old. Its like they started to update/remodel but stopped half way through. Not with in waling distance of market square.