Is parking available at the property?

Yes, parking is available for guests. There is free self-parking, including spaces for RVs, buses, and trucks. The parking is uncovered and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed at the property. There is a fee of USD 125 per pet, per stay, and service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in time is from 3:00 PM until 1:00 AM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle is available on request. Guests must contact the property upon arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features, including elevators, step-free entrances, wheelchair-accessible facilities, and limited wheelchair access. There are also assistive listening devices available and visual alarms in hallways.

Where is the property located in relation to key landmarks?

The property is located in Grand Rapids (Kentwood), within a 5-minute drive of the Orbit Room and Patterson Ice Center. It is 1 mile from Centerpointe Mall and 1.1 miles from AMF Eastbrook Lanes. The preferred airport is Gerald R. Ford International Airport, located 6.1 km (3.8 miles) away.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests. The operational hours are not specified, but it is accessible year-round.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free until the age of 21.

What are the policies regarding extra beds and cribs?

The property does not provide specific information about extra beds or cribs. Guests are encouraged to inquire directly with the property regarding availability and any associated costs.

Home2 Suites By Hilton Grand Rapids Airport

What guests think

At Home2 Suites By Hilton Grand Rapids Airport, travelers frequently praise clean, spacious suites with kitchenettes, comfortable beds, and a convenient airport location, while noting occasional maintenance issues, amenity disruptions, and intermittent noise from other guests.

Service is often described as friendly and helpful, including arranging rides when the shuttle faltered, though some guests reported unprofessional interactions, delayed check-in, or incorrect room assignments. Facilities feedback is mixed: the gym has broken or outdated equipment in multiple reports, pool experiences range from warm and family friendly to small, crowded, closed, or a safety concern, and one reviewer found the shuttle unavailable very early. Opinions on breakfast vary widely, from 'delicious' and well stocked to complaints about cold items, poor restocking, missing coffee, and early closing. Expect a convenient airport stay with generous in-room amenities, tempered by occasional maintenance and service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym feedback is mixed, with some enjoying it and multiple reports of broken or outdated equipment. Pool experiences range from warm and family friendly to small, crowded, closed, or a safety concern, and one reviewer found the shuttle unavailable very early.

Related guest reviews

4

Patricia

23 Jan 2025

·

Stayed 1 night

Booked this hotel because it lists a 24 hour shuttle service - only to discover that it doesn’t run during the early morning hours. Still had to drive and park at the airport for our 530 flight.

10

DeAnna

3 Mar 2024

·

Rooms were really nice, beds were nice and comfy! Pool was sort of small and crowded, but still decent. The staff was okay. The breakfast was really good considering! We would stay again if we're in the area.

10

Jacquelyn

15 Dec 2025

·

Stayed 4 nights

Staff was amazing, room was large and comfy, bed was great! Enjoyed the gym as well.

10

Jill

13 Mar 2024

·

Stayed 1 night

Great check in and the shuttle from the airport was so fast! A lifesaver. Thank you!

10

Charmaine

4 May 2025

·

Stayed 1 night

My room was beyond what I expected. The pool was nice and warm my kids enjoyed it very much as did I.

4

Javier

26 Oct 2024

·

Stayed 2 nights

Unsafe Pool. The Pool light (under water) was weak. We were afraid of getting a short circuit in the swming Pool.. We reported it to customer service.

8

Karen

20 Apr 2024

·

Stayed 4 nights

A lot of the exercise equipment was not in working order. I chose this place since it was an approved hotel for Dell employee's. This one had free breakfast, which was good . plus a gym. I need to come back this coming up week and hopefully, these thinks will be fixed.

10

Sean

14 Sept 2025

·

Stayed 1 night

All of the staff we interacted with were amazing. We needed a shuttle to the airport, and the desk clerk scheduled it when we arrived. In the morning the shuttle was having an issue of some sort, so the clerk set up an Uber X for us. Breakfast was delicious, too.

4

Lateefah

3 Dec 2025

·

Stayed 4 nights

Except for the check-in front desk person, all the staff was super nice. The food was gross, stale and subpar -- not the staff fault, but the Company purchasing food. Coffee was always available though. Exercise equipment lacked -- there was no cord for elliptical so didn't work and treadmills were outdated. Dumbbell rack was nice.

10

KIM

23 Jul 2023

·

Stayed 2 nights

It’s new and staff is wonderful. Beautiful area with great restaurants nearby. Pool was closed but not an issue for us! Breakfast had nice options.

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Cleanliness

Guests overwhelmingly describe the hotel and rooms as very clean, though a few noted missed housekeeping, dirty or unstocked areas, and occasional odors or bathroom hairs.

Related guest reviews

10

Joshua

12 Dec 2025

·

Stayed 1 night

Staff was professional and courteous. The suite was clean, and breakfast was good.

6

David

10 May 2025

·

Stayed 1 night

The staff wasn’t overly concerned about our check-in until I asked for help but that wasn’t that unpleasant however, they gave us a dirty room which hadn’t been cleaned by 4pm? Furthermore, when the staff tried to figure out what was happening they didn’t ask me anything and gave me a room that was already occupied and after that first impression I couldn’t help rechecking if they new room was dirty. Other then the rocky unpleasant experience things did get better and the Home 2 experience seems relatively quiet which is great for our autistic son. I’d give this Hotel another chance to improve there customer service and not that it matters but the girls at check out seemed inexperienced in customer support especially person to person

10

Kevin

23 Sept 2025

·

Stayed 5 nights

Clean room, friendly staff, easy access

10

Chelsea

3 May 2024

·

Stayed 1 night

This hotel was very clean and well taken care of, rooms were large with kitchenette. Would definitely come and stay again!

6

Lisa

27 Mar 2024

·

Stayed 1 night

Check-in was okay, but not friendly. When we got to our room, we noticed right away the bathroom door was broken and wouldn't close, the toilet was clogged, the AC unit was horribly loud and there were bits of food on the ground and hairs in the shower. I called down to the desk and she apologized and told us to come right down to get keys for a different room. She did seem genuinely appologetic and even comped us a couple of snacks. The 2nd room was definitely better, but the cleaning was fair, at best...hairs in shower and on sink top counter, coffee splatters, and used sponge left for cleaning. This place has potential to be really good, but it's definitely not somewhere I would recommend or return to.

2

Leah

11 Aug 2024

·

Stayed 1 night

When we arrived at the hotel the lobby had used coffee cups all over the lobby tables. Front desk staff was on her phone and remained on her phone the first portion of our check in expeience. We were told at 10pm it was quiet time, however apparently not all guests were advised of this as the guest below us were screaming and playing loud music until 2am, woke my family up several times. Breakfast was cold and not impressive. None of the staff seemed happy, smiled, greeted us. If we are ever in the area we will never stay here again. Steer clear!

4

James

3 May 2024

·

Stayed 2 nights

The room smells the dog. It smells really bad.

10

Nicholas

29 Jul 2025

·

Stayed 1 night

This property was perfect. Every person at the front desk was amazing. It was incredibly clean and the area felt safe.

10

Kim

13 Sept 2025

·

Stayed 1 night

All around good experience-friendly staff, nice touches in decor, check-in, good breakfast, clean, new, comfortable.

10

jesse

18 Apr 2025

·

Stayed 2 nights

Very clean comfortable rooms!

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and modern with kitchenettes and comfortable beds, appealing to families and longer stays. However, multiple guests reported room maintenance issues (AC noise or controls, broken fixtures, toilets or showers, and hot water problems) and some found pillows too soft.

Related guest reviews

6

Jessica

30 Dec 2025

·

Stayed 1 night

Better bedding! Pillows where terrible. Mattress on pullout couch was gross looking as well!

4

Jesus

16 Jan 2024

·

Stayed 1 night

We did not have hot water the morning of our checkout.

8

Patrick

10 Jun 2025

·

Stayed 2 nights

The room we stayed in had a full fridge and a kitchen sink which worked great with the small kids we have. For the price it is a great value! We will definitely be back.

10

Michael

19 Feb 2024

·

Stayed 1 night

Since this hotel is relatively new, the rooms were in great condition and the lobby looked great. Very comfortable beds!

10

Kenneth

27 Jul 2023

·

Stayed 1 night

Super clean and large rooms with great kitchenette’s.

4

Graham

17 Mar 2024

·

Stayed 1 night

For being a fairly new property, our room was in quite a state of disrepair. Soap dispensers were ripped from the wall, barely hanging on, shower had no pressure and the water was cold. Couldn't sleep the entire night because the Air unit made a horrible loud rattling noise whenever it turned on. There was construction spray foam on the wall and side of vanity that no one ever bothered to remove. Other fixtures were loose, as if they were never properly installed. Overall it feels like it was a rush job to complete the room and it's a problem that this was ever signed off on as complete or ready for occupancy at any point.

10

Jacquelyn

15 Dec 2025

·

Stayed 4 nights

Staff was amazing, room was large and comfy, bed was great! Enjoyed the gym as well.

6

Michelle

2 Mar 2024

·

Stayed 1 night

Beautiful room with lots of amenities. Unfortunately our toilet didn’t work. The first time they offered us to switch rooms but someone said they could fix it. It worked once and then I tried fixing it six more times through the night. When I told the front desk all I got was an “I’m sorry, I will tell maintenance when they get in.” No attempt to fix the issue. We left earlier than planned

10

Hilary

15 Jun 2025

·

Stayed 2 nights

We loved the size of the room. It was very spacious and comfy for a family of five. We also enjoyed the pool and continental breakfast. This is a place that we would visit again when in the Grand Rapids area.

4

Amy

31 May 2025

·

Stayed 4 nights

We had to go out and ask for towels, toilet paper. The ac is motion activated so if you are a warm sleeper expect to wake up 4-6 a night to get the ac working again.

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AI-generated summary based on recent guest reviews

Service

Service is often friendly and helpful, with staff arranging solutions like airport rides and early check-in. Some reviews cite unprofessional behavior, long waits or room assignment errors, and poor follow-up on reported problems.

Related guest reviews

6

Nichole

6 May 2024

·

Stayed 1 night

The room was good. The staff were less than helpful, and Mina in particular was downright rude. The lobby was full for breakfast and all of the food was running out. The staff acted like they did not care. The counters and tables were dirty with no one cleaning them. I don't typically enjoy the free breakfast, but I do like a cup of coffee and this was undrinkable. I don't know what the pool was like as it was filled with kids. This is probably a better place for people with children than a couple. Overall, I give it 3 stars. I do not think I would return.

10

Thomas

15 Jun 2025

·

Stayed 1 night

The staff was AMAZING!! From check in to check out, they were possibly the nicest people I’ve encountered in a long time. The room was wonderful, it was clean, bright, and the entire hotel smelled very nice(and not the typical antiseptic type hotel smell, if you understand what I mean). If I’m in GR again, I will make sure this is where I stay

6

David

10 May 2025

·

Stayed 1 night

The staff wasn’t overly concerned about our check-in until I asked for help but that wasn’t that unpleasant however, they gave us a dirty room which hadn’t been cleaned by 4pm? Furthermore, when the staff tried to figure out what was happening they didn’t ask me anything and gave me a room that was already occupied and after that first impression I couldn’t help rechecking if they new room was dirty. Other then the rocky unpleasant experience things did get better and the Home 2 experience seems relatively quiet which is great for our autistic son. I’d give this Hotel another chance to improve there customer service and not that it matters but the girls at check out seemed inexperienced in customer support especially person to person

10

Sean

14 Sept 2025

·

Stayed 1 night

All of the staff we interacted with were amazing. We needed a shuttle to the airport, and the desk clerk scheduled it when we arrived. In the morning the shuttle was having an issue of some sort, so the clerk set up an Uber X for us. Breakfast was delicious, too.

10

Peter

9 Nov 2025

·

Stayed 1 night

Staff has been responsive and friendly

4

Tina

9 Dec 2024

·

Stayed 1 night

Poor customer service. Checking in was extremely professional and friendly. The girl working did an exceptional job. The next morning at 0820, our family walked down to breakfast. Not only were they out of coffee and according to the guy (texting on his phone and not looking up) stated, we aren't making any more. It caught be so off guard, I reiterate, "you aren't making anymore coffee at 830 in the morning"? He didn't answer and went on texting or playing on his phone. The breakfast was terrible, if it was available, it was cold, omelets, oatmeal and french toast. Sausage was raw. unfortunately we are in Grand Rapids alot for travel soccer. We will be cancelling our upcoming reservations and visiting another hotel.

2

Chris

11 Jan 2024

·

Stayed 1 night

The refrigerator in room 405 doesn't work. Upon investigating and pulling the refrigerator out myself, I determined that the wall plug for the refrigerator doesn't work. The fan to the bathroom also doesn't work. This is a new hotel! Upon checkout, I informed the clerk of the problems. She then admitted that the hotel was aware of the problems in that room and they were waiting on an electrician to fix it. Since the hotel was aware of the problem, why did they give me that room? There is a sign in the lobby that if a customer is not completely satisfied, that I would receive a free night's stay, which I asked for. The clerk advised that she didn't have the authority to give me a free night but she would have the manager call me that day. That was 3 days ago and I have not heard from the manager.

10

Scott

20 Mar 2024

·

Stayed 1 night

Great new hotel. Friendly staff. Convenient to airport.

10

Evanita

29 Sept 2024

·

Stayed 2 nights

Manager allowed us to check in early. Newer hotel. Nice breakfast

2

Corey

16 Feb 2025

·

Stayed 1 night

My check in was at 3:00. When I arrived at 3:40 they told me the room was not ready. They then put me in a different and cheaper room than what I paid for. I had to go back down to the desk and then had to wait another half hour to get into a different room. I waited a total of two hours after my check in before I was able to get into a room. Not happy and would like a refund.

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AI-generated summary based on recent guest reviews

Location

Convenient to the airport with restaurants, shopping, and attractions nearby; several guests also noted a safe, quiet area.

Related guest reviews

10

Coleen

4 Aug 2025

·

Stayed 2 nights

Lots of restaurants and shopping within .5 mile.

10

maria

10 May 2025

·

Stayed 1 night

Clean, staff friendly, great location

10

Mckenzie

20 Aug 2023

·

Stayed 2 nights

Great stay and very nice room. Will definitely come back. Very convenient.

10

Scott

20 Mar 2024

·

Stayed 1 night

Great new hotel. Friendly staff. Convenient to airport.

10

Nicholas

29 Jul 2025

·

Stayed 1 night

This property was perfect. Every person at the front desk was amazing. It was incredibly clean and the area felt safe.

10

Patrick

4 Oct 2025

·

Stayed 1 night

Beautiful room, quiet and great location

10

Erik

15 Apr 2025

·

Stayed 4 nights

Great place and great location

8

Christine

1 Jun 2025

·

Stayed 3 nights

Convenient to airport and other attractions like Meijer gardens and Holland plenty of restaurants nearby. Quick check-in and check out, very nice front desk staff.

10

DAVID

24 Jun 2025

·

Stayed 6 nights

Close to the airport

10

Jason

29 Aug 2025

·

Stayed 1 night

Conveniently close to the airport. Very clean, well equipped. Nice place!

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for being hot, tasty, and with good options. Others found items cold or poorly restocked, coffee unavailable or weak, and hours that end early.

Related guest reviews

10

Todd

17 Jul 2023

·

Stayed 2 nights

This hotel is new and the was nicely appointed. The breakfast was nice but it was frequently not well restocked. I’m very unhappy with hotels.com showing that this property had an EV charge because that was the #1 search factor for me and we didn’t find out that information was inaccurate until after we checked in. Due to the lack of chargers in the area, this was a big issue.

10

Rus

5 Jul 2025

·

Stayed 5 nights

Rooms are very nice, comfortable and spacious. Great nights sleep, very quiet. Breakfast was delicious every morning.

10

Syed Bilal

16 May 2024

·

Stayed 1 night

Good stay terrible breakfast

10

Joshua

12 Dec 2025

·

Stayed 1 night

Staff was professional and courteous. The suite was clean, and breakfast was good.

10

Addison

19 Jul 2025

·

Stayed 1 night

Best hotel breakfast I’ve ever had!

10

Sean

14 Sept 2025

·

Stayed 1 night

All of the staff we interacted with were amazing. We needed a shuttle to the airport, and the desk clerk scheduled it when we arrived. In the morning the shuttle was having an issue of some sort, so the clerk set up an Uber X for us. Breakfast was delicious, too.

6

ILAN

9 Oct 2024

·

Stayed 2 nights

Asked for room service never received it on the two nights stay. Breakfast was a joke. They close at 9 AM and barely anything available. So many more choices I wouldn’t waste your money here.

4

Tina

9 Dec 2024

·

Stayed 1 night

Poor customer service. Checking in was extremely professional and friendly. The girl working did an exceptional job. The next morning at 0820, our family walked down to breakfast. Not only were they out of coffee and according to the guy (texting on his phone and not looking up) stated, we aren't making any more. It caught be so off guard, I reiterate, "you aren't making anymore coffee at 830 in the morning"? He didn't answer and went on texting or playing on his phone. The breakfast was terrible, if it was available, it was cold, omelets, oatmeal and french toast. Sausage was raw. unfortunately we are in Grand Rapids alot for travel soccer. We will be cancelling our upcoming reservations and visiting another hotel.

8

Richard

10 Dec 2024

·

Stayed 2 nights

There was not any coffee at breakfast

10

Kim

13 Sept 2025

·

Stayed 1 night

All around good experience-friendly staff, nice touches in decor, check-in, good breakfast, clean, new, comfortable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $236	9 $216	10 $198
11 $140	12 $143	13 $192	14 $165	15 $130	16 $155	17 $195
18 $128	19 $138	20 $139	21 $139	22 $139	23 $162	24 $173
25 $140	26 $138	27 $139	28 $139	29 $129	30 $149	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
1 $129	2 $128	3 $130	4 $129	5 $128	6 $154	7 $162
8 $132	9 $133	10 $134	11 $134	12	13 $128	14 $129
15 $129	16 $129	17 $129	18 $129	19 $129	20 $160	21 $138
22 $129	23 $145	24 $132	25 $129	26 $129	27 $129	28 $129
29 $129	30 $129

Home2 Suites By Hilton Grand Rapids Airport

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Studio Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 Queen Bed, Accessible, Bathtub

Studio Suite, 1 King Bed

Studio, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Studio Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible

Suite, 1 Bedroom

Guest reviews of Home2 Suites By Hilton Grand Rapids Airport

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites By Hilton Grand Rapids Airport

Prices for upcoming dates