Name: Hilton Garden Inn Memphis East Germantown, TN
Address: 6811 TraVure South, Germantown, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: US$146–US$339 per night
Rating: 8.5

What guests think

At Hilton Garden Inn Memphis East Germantown, TN, travellers frequently praise the safe, convenient location, noting clean, comfortable rooms and many quiet stays that make for an easy overnight in the Germantown area.

Multiple reviews report recurring maintenance and room comfort issues such as weak air conditioning, broken TVs or faucets, lukewarm water, and occasional musty odors. Facilities feedback is mixed: the gym and parking earn praise, but the pool has been closed or out of service at times, and an elevator outage was noted. Dining experiences vary from tasty breakfasts and a popular bar to complaints about cost, limited availability, and service lapses; front desk interactions also range from welcoming to indifferent, with several guests denied booked king rooms. Expect a convenient, generally comfortable stay with variable service and some operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and parking receive praise, and there is an on-site bar/restaurant, but the pool has been closed or out of service at times and an elevator outage was reported.

Related guest reviews

10

Lisa

6 Jun 2023

·

Stayed 4 nights

I really liked my stay, Friendly staff, clean, safe and very nice rooms. The only complaint was that the pool was closed, I think it wasn’t working properly and my keurig machine in room was broken, so I didn’t have the convenience of having a cup of coffee in room.

6

Sonya

12 Oct 2024

·

Stayed 3 nights

The pool was broken.

6

Brooklyn

3 Feb 2025

·

Stayed 1 night

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm. Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.

10

Mykeshia

29 Oct 2023

·

Stayed 2 nights

It was clean and quiet. I loved the drink options at the bar and the food was delicious.

8

suzette

1 Jun 2025

·

Stayed 2 nights

We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.

10

Pamela

20 Apr 2024

·

Stayed 1 night

Great stay! Hotel and room extremely clean and comfortable. Gym was great! Will definitely stay again the next time we are in Mempt. Rating a 10 out of 10

8

Mykeshia

2 Nov 2024

·

Stayed 1 night

This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant. The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.

8

Mary

15 Jul 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

4

Alison

3 Jul 2023

·

Stayed 3 nights

3 hour wait to check in because rooms weren’t ready. Hall carpets soiled. Elevator out of order for 12 hrs. $15.95 for buffet breakfast, whereas Home2 in the next wing had both complimentary small selection and a paid full breakfast…and Hilton Garden Inn guests were not allowed there. Many times there were no staff at the check in desk.

10

NENA

26 Oct 2025

·

Stayed 2 nights

We don't drink. . .parking was excellent. . .staff was excellent - always courteous and helpful. When we checked in we asked for a walk-in shower with grab bars and were given such a room immediately. Greatly appreciated for we are 78 and 80 in age.

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Cleanliness

Many guests find rooms and common areas very clean, but others report dirty carpets or hallways, a moldy shower, musty odors, and occasional ants.

Related guest reviews

8

Shirley

25 May 2024

·

Stayed 4 nights

There was dirty spots on the carpet which made you feel like the carpet in the room wasn’t clean. In the lounge while waiting on my ride the chairs were all dirty. I was trying to find the cleanest one so I could sit

10

Gina

16 Nov 2025

·

Stayed 2 nights

The room was very clean, which is always my highest priority for accommodations when I travel ANYWHERE!! Even the bathroom corners and every surface were clean! The bed and pillows were comfortable, but the most surprising aspect of my stay was the service from employees that exceeded my expectations!! I have high standards but was even taken back by the professionalism, politeness and accommodating, positive attitude of Tyler when I checked in on the afternoon of November 14 and the lovely woman who waited on me the next morning when I ordered breakfast from the menu. In these days when it is often hard to find service-oriented employees, both of these staff members represented the Hilton brand at a high level!!! I had not met them prior to our stay but both were so welcoming!

6

Michael A

26 Oct 2024

·

Stayed 2 nights

Brand new hotel. Pretty good. Right by the train, which is very noisy Hall hallways were very dirty. Overall, I was negatively surprised at how dirty everything was

4

Lon

8 Feb 2025

·

Stayed 1 night

The property within the halls and room smelled musty like stale water.

6

Deborah

5 Dec 2022

·

Stayed 1 night

The staff was very friendly and efficient. However, the TV in my room did not work. There were dirty sheets and towels in the hallway right next to my room which were there all night. I reported it the next morning. Room was clean, but curtains were torn from track so would not close all the way.

8

suzette

1 Jun 2025

·

Stayed 2 nights

We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.

10

Christine

2 Oct 2023

·

Stayed 3 nights

Very clean. Friendly staff. Felt safe

10

Teresa

19 Jul 2023

·

Stayed 1 night

Very clean and quiet room. Comfortable beds.

4

Whitney

2 Jan 2023

·

Stayed 19,358 nights

My fiancé and I woke up to a room full of ants. I spoke with someone at the desk but no one took notes or my name. I am very disappointed with our stay.

10

CYNTHIA

23 Aug 2023

·

Stayed 2 nights

Very clean and quiet hotel. Will stay again my next trip to Memphis!

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Rooms

Rooms are often comfortable, spacious, and quiet, but recurring issues include weak or malfunctioning A/C, broken TVs, tricky showers with lukewarm water, thin walls or lobby noise, and occasional musty smells.

Related guest reviews

4

Gail

26 Nov 2023

·

Stayed 1 night

After 15 hours of driving, we were confronted with an unfriendly desk attendant and a broken AC unit. We were holding our dinner, unable to eat, for 45 mins because the desk agent “had customers.” I have yet to understand what we were. A kind word, apology, or simply listening would have gone a long way. Imagine this: You have two starving kids; it’s 9 pm; youve just finished 15 hours on the road. You walk into your room and it’s 80 degrees. You call the front desk. The front desk says to wait. You sit patiently, watching your food get cold while you sweat. After 10 mins you call back. The sour-faced woman from your check in says, “I have customers; I can’t do that now.” You wait another 10 mins, then head down 3 floors to speak directly with grim-faced attendant. She then explains again that she had customers. I tried my best to kindly explain the issue. It has now been 30 mins. The irritated attendant decides to give us a new room with a working AC. All said and done, we entered our room (1 room to the right) 45 minutes later. We received no money back, no upgrades, and no apologies for the inconvenience of a broken AC. We celebrated with cold dinner and a bitter taste in our mouths.

6

Brooklyn

3 Feb 2025

·

Stayed 1 night

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm. Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.

4

LISA

22 Oct 2024

·

Stayed 1 night

The positives: the room and hotel were clean. They have a restaurant with a bar that closes at 10. They give you water when you check in. The negatives: the shower faucet was broken, making it difficult to operate and the water was cold. It also dripped constantly. The t.v. didn't work. Maintenance attempted to fix for us and couldn't. He requested a new room for us and the front desk told him (not us) she couldn't change rooms for us, that she would give us points. I wonder how she will do that when she told me at check-in that we wouldn't earn points since we booked with a 3rd party. The bed wasn't comfortable and made noise everytime you turned over. After driving 10 hours, this was not a pleasant experience.

10

Kathy

2 Dec 2025

·

Stayed 2 nights

Nice rooms. Felt safe. Beds were comfy.

6

Gon

23 Nov 2023

·

Stayed 2 nights

The rooms are not soundproof; you can hear the lobby music all night long. The staff didn't clean the rooms even though we requested service. The room overall wasn't very clean. Conteniental breakfast is normally included but here is was extra. The selections were all old and stale.

4

Lon

8 Feb 2025

·

Stayed 1 night

The property within the halls and room smelled musty like stale water.

4

Steve

17 Nov 2025

·

Stayed 1 night

The room was way too warm, so I adjusted the temperature control to bring that down and it took two hours to get cool enough to get to sleep. Then an alarm buzzed repeatedly at 6:00 am that morning. I couldn't get back to sleep. The front desk was absolutely indifferent to all of this.

8

Mary

15 Jul 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

6

James

29 Oct 2023

·

Stayed 2 nights

The rooms are nice enough. The biggest issue we had was the thin walls. You can hear just about everything from your neighbors. There were several times too people were a little rowdy in the halls, but it wasn’t a constant thing.

10

Lynn

9 Sept 2025

·

Stayed 1 night

Clean, spacious, quiet hotel in a convenient area near great restaurants! Wonderful, helpful staff!

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Service

Feedback is mixed: many highlight friendly, helpful staff and quick issue resolution, while others cite rude or indifferent front-desk interactions, long waits or poor communication, and booked king rooms not being honored.

Related guest reviews

10

Gina

16 Nov 2025

·

Stayed 2 nights

The room was very clean, which is always my highest priority for accommodations when I travel ANYWHERE!! Even the bathroom corners and every surface were clean! The bed and pillows were comfortable, but the most surprising aspect of my stay was the service from employees that exceeded my expectations!! I have high standards but was even taken back by the professionalism, politeness and accommodating, positive attitude of Tyler when I checked in on the afternoon of November 14 and the lovely woman who waited on me the next morning when I ordered breakfast from the menu. In these days when it is often hard to find service-oriented employees, both of these staff members represented the Hilton brand at a high level!!! I had not met them prior to our stay but both were so welcoming!

2

Kimberly

13 Mar 2024

·

Stayed 1 night

I booked a king sized bed and when we arrived they said they had none!! They told us they only had queen size beds. We booked this room in plenty of time. We left and drove around town until we found another hotel on our own with an availability.

10

SHERYL

19 Jun 2023

·

Stayed 2 nights

The staff was nice and Friendly and very accommodating

10

Jeff

2 Dec 2025

·

Stayed 2 nights

Nice friendly and helpful staff.

2

Alvin

13 Apr 2024

·

Stayed 1 night

I reserved and paid up front for a room with a king bed. We we're given a room with double beds. The receptionist bluntly said there are no other rooms available. No apology at all. My wife and I never sleep apart but because of Hilton Garden Inn, Memphis we had to sleep in separate beds for the first time. Whats the point in paying upfront for a room???

6

Veronica

5 Jan 2024

·

Stayed 3 nights

We reserved a king room and was told they didn't have any. There was no apology and she just blamed the computer. I asked if we could be moved to a king room at some point during our 3 night stay and was told no, without ever looking at the calendar. It's ironic because they have a big sign in the elevator "The Hilton Garden Inn Promise: If something isn't just the way you like it, simply let any hotel team member know, and we will make it right." Otherwise the hotel was priced well, in a safe area, with easy parking.

4

Steve

17 Nov 2025

·

Stayed 1 night

The room was way too warm, so I adjusted the temperature control to bring that down and it took two hours to get cool enough to get to sleep. Then an alarm buzzed repeatedly at 6:00 am that morning. I couldn't get back to sleep. The front desk was absolutely indifferent to all of this.

2

Terrance

1 Jul 2024

·

Stayed 1 night

Nice property the fact we felt protected and the rooms were clean.and spacious. The front desk clerk was horrible!!!! This was the worst check In I have experienced since traveling for years. She was rude and nonchalant!!!!if I hadn’t paid through Expedia I would have asked for a cancellation plus we were tired from traveling!!!Hilton please teach or have your employees to attend professionalism classes. I’m going to stop

10

Tim

15 Nov 2025

·

Stayed 13 nights

Staff was excellent in every aspect. Even though I had one minor issue, they addressed quickly and professionally. Overall very pleased with the staff. Could have more expansive menu or a restaurant, but otherwise great!

10

NENA

26 Oct 2025

·

Stayed 2 nights

We don't drink. . .parking was excellent. . .staff was excellent - always courteous and helpful. When we checked in we asked for a walk-in shower with grab bars and were given such a room immediately. Greatly appreciated for we are 78 and 80 in age.

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AI-generated summary based on recent guest reviews

Location

Safe, quiet Germantown setting with easy access to Memphis, interstates, and nearby restaurants and shopping.

Related guest reviews

10

Jennifer

24 Dec 2023

·

Stayed 1 night

Affordable and very well maintained; loved the safety and quiet and it was very clean.

8

Amanda

16 Jun 2024

·

Stayed 2 nights

Pet friendly and very safe.

8

Corinne

8 Apr 2023

·

Stayed 1 night

The property was very clean and in a safe neighborhood.

10

Laura

21 Mar 2025

·

Stayed 2 nights

Safe, great location, staff are friendly, meals available plus a convenience area for food/drink. My go to in Memphis.

10

Timothy

18 Aug 2024

·

Stayed 1 night

Very nice hotel with easy access to Memphis. Very nice. We'll be back.

10

Tabitha

16 Dec 2023

·

Stayed 1 night

Awesome! Just off Poplar and easy access to interstate

8

Alice M

4 Sept 2025

·

Stayed 4 nights

Easy access to and from venue.

10

Bobby

7 Jan 2023

·

Stayed 1 night

Love this hotel!! Clean, friendly staff, and great location!

10

Kathleen

25 Feb 2024

·

Stayed 1 night

I will definitely be back. The area is really nice and quiet and close to all the shopping you could want.

10

Lynn

9 Sept 2025

·

Stayed 1 night

Clean, spacious, quiet hotel in a convenient area near great restaurants! Wonderful, helpful staff!

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Dining

Breakfast and on-site dining are inconsistent: some guests enjoyed tasty breakfasts and the bar, while others found prices high, availability limited (no cook or early closure), no room service to rooms, and unreliable in-room coffee makers.

Related guest reviews

10

Mike

27 Nov 2025

·

Stayed 1 night

Good breakfast

10

Mykeshia

29 Oct 2023

·

Stayed 2 nights

It was clean and quiet. I loved the drink options at the bar and the food was delicious.

6

Matt

26 Oct 2024

·

Stayed 4 nights

I like the restaurant and the safety aspect of this location. I did not like that I had no body wash and just ended up using the bar soap. Many of the AC plugs for charging phones did not work properly in the room I stayed in. I like eating breakfast in the morning and paid extra for it, but could not get a good breakfast one morning because they had no cook. Ended up going to McDonalds down the street.

4

Dawn

24 Mar 2024

·

Stayed 1 night

There was no hot water for a shower and the grill closed an hour early without notice. The staff was nice, but that was about it.

8

Mykeshia

2 Nov 2024

·

Stayed 1 night

This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant. The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.

10

Hilary

7 Sept 2023

·

Stayed 1 night

We only stayed for one night, so we didn't get to experience all of the amenities, but the breakfast buffet was wonderful and the staff was all super friendly and accommodating.

8

Marion

4 Jul 2023

·

Stayed 1 night

The hotel was great overall. The area seemed safe. The staff was nice. The only negative is that they don’t have room service and you can’t order from the restaurant from your room you have to go downstairs.

6

Horace

25 Nov 2023

·

Stayed 3 nights

My big complaint was that the in-room Keurig coffe makers did not work... first faulty unit was replaced. Neither unit worked; did not heat the water for coffee. We had to get end of day coffee from the hotel lobby. Unpleasant. All other aspects of the hotel were fine. But hot, quality in-room coffee is important to me and my wife.

8

Mary

15 Jul 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

2

Brad

25 Mar 2023

·

Stayed 1 night

Clean. Modern. Poor communication with staff. ZERO sense of urgency. Ordered dinner at in site restaurant, waited 30 minutes to find out they had no lettuce for our salads... $4.50 for a small coffee out of a machine? I've been to many lower end hotels who ALL serve free coffee. What distinguishes this hotel from any other? NOTHING AT ALL.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$134
February	US$172
March	US$159
April	US$183
May	US$191
June	US$176
July	US$158
August	US$155
September	US$163
October	US$174
November	US$170
December	US$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $189	18 $161	19 $160
20 $170	21 $259	22 $281	23 $268	24 $155	25 $192	26 $192
27 $155	28 $185	29 $339	30 $291

Su	Mo	Tu	We	Th	Fr	Sa
				1 $213	2 $154	3 $155
4 $274	5 $225	6 $328	7	8 $265	9 $166	10 $230
11 $157	12 $155	13 $208	14 $212	15 $165	16 $175	17 $175
18 $260	19 $174	20 $218	21 $219	22 $231	23	24
25 $273	26 $171	27 $242	28 $284	29 $194	30 $146	31 $146

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Memphis East Germantown, TN

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Prices for upcoming dates