Outlook Condos at Oyhut Bay Resort

Expedia failed to mention the additional $150 cleaning feel this property requires and the receipt didn’t match the charge on my credit card. After multiple attempts to understand why there was an additional charge, the staff at Oyhut Bat were rude and dismissive about the situation. I understand additional fees happen, but I was treated like I was a “problem” , rather than being with treated with compassion. I was always poised and respectful when trying to resolve the conflict. Even upon checking in, I called to ask a question and Laurie said “I need your name to pull up your booking” the phone cut out so I verified her request and asked “did you say you needed my name?” And she passive aggressively said “yes? I need your full name so I can intelligently pull up your booking” “Intelligently” pull it up is obviously passive and it’s clear that she views the staff as a burden and doesn’t truly enjoy her job or customer service.