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Based on 18 verified reviews
Couple
25%
Family
17%
Group
28%
Solo
28%
AI-generated summary based on recent guest reviews
At Hotel Colonial San Carlos, reviewers describe a very budget, well-located stay in an old building, with friendly front-desk staff but dated facilities, variable room comfort, and a no-frills experience overall.
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What guests think
At Hotel Colonial San Carlos, reviewers describe a very budget, well-located stay in an old building, with friendly front-desk staff but dated facilities, variable room comfort, and a no-frills experience overall.
Many like the proximity to the ADO bus station, Market 23, and cheap eateries, though a few note street noise and that the immediate area can feel unsafe. Housekeeping and maintenance concerns recur—dirty or damp rooms, worn linens, and plumbing issues—and the included breakfast is very basic, usually just coffee with bread and some fruit. Best for budget travelers who value location over amenities.
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AI-generated summary based on recent guest reviews
Facilities
Basic setup in an aging, historic building; no elevator and many stairs, with some guests finding the staircase challenging with luggage. Several comments note visible wear and a need for maintenance.
Related guest reviews
gabriela
20 Dec 2024
·
Rasmus
5 Mar 2025
·
Stayed 2 nights
Marisela
27 Dec 2024
·
Stayed 1 night
Newton Massao
23 Jan 2025
·
Stayed 2 nights
Laurence
23 Jan 2025
·
Stayed 9 nights
Video juegos
4 Jan 2025
·
Stayed 1 night
Rainer
22 Jan 2025
·
Stayed 3 nights
pierre
6 Jan 2025
·
Stayed 1 night
Alan
15 Jan 2025
·
Stayed 3 nights
Gregory landon
18 Jan 2025
·
Stayed 7 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness skews negative: reports of unclean rooms and bathrooms, damp or musty odors, torn or stained linens and towels, and water pooling in bathrooms. A few guests found conditions acceptable.
Related guest reviews
Rovian
5 Jan 2025
·
Stayed 4 nights
Joseph
20 Dec 2024
·
Jhojan
23 Jan 2025
·
Stayed 1 night
gabriela
20 Dec 2024
·
Edson
23 Jan 2025
·
Stayed 2 nights
Pedro alonso
7 Feb 2025
·
Stayed 6 nights
pierre
6 Jan 2025
·
Stayed 1 night
Rafael
18 Jan 2025
·
Stayed 1 night
Carlos
19 Dec 2024
·
Stayed 1 night
anahi
30 Nov 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and basic, with multiple mentions of uncomfortable beds and some malfunctioning amenities; a minority found rooms acceptable or fine.
Related guest reviews
Rovian
5 Jan 2025
·
Stayed 4 nights
jatinder
4 Dec 2024
·
Stayed 3 nights
Milos
21 Feb 2025
·
Stayed 3 nights
Edson
23 Jan 2025
·
Stayed 2 nights
Newton Massao
23 Jan 2025
·
Stayed 2 nights
Video juegos
4 Jan 2025
·
Stayed 1 night
Guadalupe Isidora
23 Dec 2024
·
Stayed 1 night
Rafael
18 Jan 2025
·
Stayed 1 night
Hector
22 Jan 2025
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Service
Service is generally friendly and helpful at the front desk, with quick attention noted. However, a few guests reported serious issues with payment or refund handling.
Related guest reviews
Tadeo Yahir
26 Dec 2024
·
Stayed 1 night
Joseph
20 Dec 2024
·
Edgar
25 Jan 2025
·
Stayed 1 night
Milos
21 Feb 2025
·
Stayed 3 nights
David
6 Dec 2024
·
Stayed 1 night
Rafael
18 Jan 2025
·
Stayed 1 night
Hector
22 Jan 2025
·
Stayed 2 nights
Omar
24 Nov 2024
·
Stayed 1 night
Sandra Ivette
29 Nov 2024
·
Stayed 1 night
Carlos
19 Dec 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Convenient for transport and markets—near the ADO bus station, Market 23, and inexpensive local eateries. Some guests warned about street noise and perceived safety concerns nearby.
Related guest reviews
Rovian
5 Jan 2025
·
Stayed 4 nights
Gregory
5 Jan 2025
·
Stayed 11 nights
Matthew
16 Dec 2024
·
Stayed 1 night
Edgar
2 Dec 2024
·
Stayed 1 night
David
6 Dec 2024
·
Stayed 1 night
Rasmus
5 Mar 2025
·
Stayed 2 nights
Laurence
23 Jan 2025
·
Stayed 9 nights
Hector
22 Jan 2025
·
Stayed 2 nights
Alan
15 Jan 2025
·
Stayed 3 nights
Gregory landon
18 Jan 2025
·
Stayed 7 nights
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AI-generated summary based on recent guest reviews
Dining
Breakfast, when provided, is very basic—typically coffee with bread and some fruit. Do not expect hot items or a full spread.
Related guest reviews
Rovian
5 Jan 2025
·
Stayed 4 nights
Milos
21 Feb 2025
·
Stayed 3 nights
Video juegos
4 Jan 2025
·
Stayed 1 night
Carlos
19 Dec 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Guests have not written any reviews for this property yet.
A continental breakfast is offered in a boxed/packaged style. Additional fees may apply, and these need to be paid at the property.
Pets are not allowed at the hotel.
Check-in is after 15:00 and check-out is before 12:00. The front desk operates 24/7.
The hotel is located in Downtown Cancun, Quintana Roo State, Mexico. Specific distances to landmarks are not provided.
Children of all ages are welcome at the property. Additional fees may be charged for children using existing beds.
Cribs and extra beds cannot be added for any room types.
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