Altitude at Krystal Grand Cancun - All inclusive

Stay at Altitude – Krystal Grand Cancun (5 nights) Great stay overall with a few areas to improve. The resort offers 4 restaurants (Asian/hibachi, Italian, grill, and French). No limits on dining, except the French restaurant (adults only). Make reservations on Day 1. We booked through Hotels.com and got 2 beachside cabanas—nice perk. Special thanks to Mariana at the front desk for helping us secure a cabana on Day 2. Café was excellent (coffee, desserts, ice cream). Pool and beach service was attentive and consistent. Cons: Bathrooms had a noticeable sewer smell in both rooms. Infinity pool is adults-only. Civecheria needs more staff—only one waiter handling everything. Activities were inconsistent (e.g., beach volleyball scheduled daily but only happened once). Overall: Good experience with great dining and service, but maintenance and staffing improvements are needed.

We had a great stay and would happily return. The hotel has plenty of pool lounging options, especially if you're staying in Altitude where you also get access to the infinity pool. Towels do go on loungers early, but that’s just part of the routine. The beach is right there as well if you prefer that. The staff were really friendly throughout. Everyone we interacted with was pleasant and welcoming, which made a big difference to the overall experience. Tip-wise, it’s worth bringing plenty of 20 peso notes (roughly $1/£1) for drinks around the complex. The drinks themselves were good, we never felt the need to pay extra for premium options. The travel desk sorted trips to Chichen Itza and Isla Mujeres with bus pick up on site. The restaurants were understandably busy at peak times (you can book), but they were always well managed and worth the wait. The food quality was high, with plenty of variety, and we didn’t have a disappointing meal. A special mention goes to Luis in the Grill and Zacarias in Le Delice, who both provided exceptional service and were really friendly. The location is another big plus. It’s well situated with a short walk to local bars, shops and a supermarket. We always felt safe both in and around the hotel. If you’re a runner, head toward Coco Bongo, there’s a walkway that takes you all the way down the strip. Overall, great stay in a great location.

Room was very clean friendly staff great food

Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family

Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.