Torre Sofia Cancun

Highly recommend this stay! The room was clean and exactly as pictured. The area was very safe and accessible, and when I did get in touch with the staff they were very responsive and helpful. The rooftop pool was great, albeit the tiling definitely needed to be cleaned but it was a nice addition to the stay. There are TONS of restaurants in the surrounding area and right across from a mall with a grocery store inside. This location was very convenient as it was both close to the city area and the beach as well (about 10-25 min drive away depending on which beach you were going to) One of my few drawbacks was that the shower head was not working very well and our room didn't get a cleaning refresh as per their policy for a week's stay until the day before we were leaving.

Great space, very large, and safe location. And great communication. The building aslo has a lot of great amenities like a coworking space and a rooftop pool.

Nice property and rooftop pool. Walkable to mall and easy to get Ubers.

The place was astoundingly good. Amazong staff and cute little cafe on the first level.

Good central location in Cancun city. The place is good for remote working. It has a nice coworking space. Good wifi. Help full staff. The apartment is clean and spacious. I recommend.

This was our first stay on our roadtrip across the Yucatan. Arrived here after our flight landed and picked up the rental car. Property entrance was tricky to locate at first, but got help from the man at the desk. It's not a typical hotel, rather a building with several apartments and even some meeting rooms. It looked pretty much brand new and it was nice to stay in a spacious apartment for our first two nights after being cramped in a plane for 14 hours. Access to the rooms is with a pass key, so you don't have to worry about a card or key going missing. The communication was a bit lacking, because they told me I still had to pay (which I didn't have to). But this was resolved quickly with the help of Google Translate. The rooftop pool looks great! We had it all to ourselves since it was low season. Parking underground was perfect since the weather was super hot at the time. Friendly employees and great looking apartments all around. Would recommend!

Safe area in downtown Cancun, walkable to take the bus to the hotel area as well as to the ADO bus. Luxurious apartment with plenty of space as well as rooftop pool. Has security in front of lobby at all times. Only minus is occasional lack of hot water in shower.

Plumbing problems detracted from a nice place. Location was great. Right beside the mall. Check in was a hassel as it was all done online. Someone finally came to help. Lots of room. Could have used more towels, cutlery, plates, etc. No dishwasher or oven. The main floor bathroom had a bad sewer smell. Both showers had a cover over the drain. I'm guessing for the same reason. The hot tub was nice but took forever to fill. The hot water heater is 50 litre, not gallons so you ran out of hot water after 5 min. Therefore, you had to wait 20 min for it to get hot again. This made filling the tub a 4 hour process. At least the tub had a heater so it kept it warm once it was filled. The small water heater would make showering for 4 people impossible unless your spaced it out. At one point, the shower upstairs stopped completely for a few minutes. Sink drains also ran slow. No tv in the living room. Roof top pool was nice but had a film over it. Some fixtures were dusty. The air conditioning wasn't on so it was very hot when we arrived. This place could be amazing but fell short because of these issues.

This place is really lovely, we just had a problem with the toilet not working probably but the rest was excellent. I stayed in the loft apartment on the first floor, on the review everyone was complaining about the road noise but to be honest was not that bad. You can definitely sleep at night. And the pool is amazing!!!

El lugar esta muy bonito, tranquilo, limpio. Las instalaciones están impecables. El gym, la piscina que se encuentran en el rooftop dejan ver un paisaje hermoso de Cancún. El desayuno y el servicio del restaurante también fue excelente. Las habitaciones Justo lo que se busca si quieren pasar una estancia tranquila en un lugar limpio y con comodidades. El único problema (y no lo llamaría así) pero percance fue a la hora de hacer el checking que se tardo un poco xq no habían mandado el link de pago. Por lo demás, muy recomendable

Highly recommend this stay! The room was clean and exactly as pictured. The area was very safe and accessible, and when I did get in touch with the staff they were very responsive and helpful. The rooftop pool was great, albeit the tiling definitely needed to be cleaned but it was a nice addition to the stay. There are TONS of restaurants in the surrounding area and right across from a mall with a grocery store inside. This location was very convenient as it was both close to the city area and the beach as well (about 10-25 min drive away depending on which beach you were going to) One of my few drawbacks was that the shower head was not working very well and our room didn't get a cleaning refresh as per their policy for a week's stay until the day before we were leaving.

Plumbing problems detracted from a nice place. Location was great. Right beside the mall. Check in was a hassel as it was all done online. Someone finally came to help. Lots of room. Could have used more towels, cutlery, plates, etc. No dishwasher or oven. The main floor bathroom had a bad sewer smell. Both showers had a cover over the drain. I'm guessing for the same reason. The hot tub was nice but took forever to fill. The hot water heater is 50 litre, not gallons so you ran out of hot water after 5 min. Therefore, you had to wait 20 min for it to get hot again. This made filling the tub a 4 hour process. At least the tub had a heater so it kept it warm once it was filled. The small water heater would make showering for 4 people impossible unless your spaced it out. At one point, the shower upstairs stopped completely for a few minutes. Sink drains also ran slow. No tv in the living room. Roof top pool was nice but had a film over it. Some fixtures were dusty. The air conditioning wasn't on so it was very hot when we arrived. This place could be amazing but fell short because of these issues.

Extremely well and clean place. Close to pretty much everything!

Ficamos 5 dias no apartamento. A localização deixou um pouco a desejar porque pela foto parecia que era mais próxima ao mar e que teria alguma vista, mas ficava longe e em uma rua bastante barulhenta. O edifício era bom, novo. Elevador funcionava bem e tinha estacionamento no próprio prédio que acessávamos através do segurança que abria manualmente a porta. O apartamento era bastante espaçoso, com o banheiro na entrada. O chuveiro deixava sair pouca água, talvez precisasse de uma limpeza. As toalhas e roupa de cama eram boas e limpas. Faltavam toalhas na cozinha. Refrigerador, liquidificador, microondas, fogão, cafeteira e ferro de passar de eletrodomésticos. Senti falta de uma lava roupas e secadora, ou ao menos um varal. Possuía ar condicionado nas 2 peças e tv tela plana com entrada para netflix e outros. wi fi. Próximo a um shopping center

Bien ubicado, buenos espacios del departamento pero las sabanas sucias y la coladera de la regadera del baño despedia olores desagradables

Very clean and convenient location. Door code was provided by front desk security and not provided in advance which was confusing as this is not what was communicated in the instructions.

Muy bien limpio

Well maintained and super clean.

Great location. Really clean and modern. Very safe security.

Casa stupenda, peccato aver fatto solo una notte (si trova a 20 minuti di Uber dall'aeroporto). Per il checkin ti mandano un codice su whatsapp, se non hai internet non ti preoccupare, chiedi il WiFi ai ragazzi gentilissimi della reception quando arrivi per scoprire il codice di accesso alla tua camera. Spazi comuni stupendi e pulitissimi (terrazzo al primo piano, rooftop, piscina, bagni in comune), appartamento nuovo e pulito, Wifi ottimo.

Pretty quiet modern apartment in down town Cancún , lots of balcony space. Very spacious apartment. Would recommend

Excellent property. Clean, Modern and close to many amenities. The only thing was it is a noisier part of town which can be heard during night.

The efficiency E-1 was nice and comfortable. The traffic noise was endless. All night and day you could hear traffic.

Muy bonitas las habitaciones Lo único malo q se escucha mucho ruido de la calle carros

Great location. Clean and spacious apartment. Good wifi and convenient for remote working.

Good central location in Cancun city. The place is good for remote working. It has a nice coworking space. Good wifi. Help full staff. The apartment is clean and spacious. I recommend.

It is close to a very noisy intersection, and our room was facing that intersection. It didn't bother us too much though.

Ficamos 5 dias no apartamento. A localização deixou um pouco a desejar porque pela foto parecia que era mais próxima ao mar e que teria alguma vista, mas ficava longe e em uma rua bastante barulhenta. O edifício era bom, novo. Elevador funcionava bem e tinha estacionamento no próprio prédio que acessávamos através do segurança que abria manualmente a porta. O apartamento era bastante espaçoso, com o banheiro na entrada. O chuveiro deixava sair pouca água, talvez precisasse de uma limpeza. As toalhas e roupa de cama eram boas e limpas. Faltavam toalhas na cozinha. Refrigerador, liquidificador, microondas, fogão, cafeteira e ferro de passar de eletrodomésticos. Senti falta de uma lava roupas e secadora, ou ao menos um varal. Possuía ar condicionado nas 2 peças e tv tela plana com entrada para netflix e outros. wi fi. Próximo a um shopping center

Everything was Great ! We stayed in the PH Suite and it was an amazing view along with experiencing the in suite jacuzzi having a private entrance to the Roof Top Pool ! So far 10/10

I would recommend Torre Sofia if you are looking for a place in the downtown area of Cancun. We would definitely stay here again if we come back to Cancun. But we would choose another unit. Here are the pros and cons. Pros: Torre Sofia is quite new so everything is fresh and modern. They have a beautiful infinity pool on the rooftop with a nice view. 1C the unit we stayed in was fairly large modern and clean. It had a living area with a cozy couch and a small kitchen. It has a good size bedroom with a large comfortable bed. The bathroom was decent size and clean. We felt safe in the building because the main entrance was always locked and someone was always there to open it for you. The staff were all very friendly and accommodating. One day there was a leak in the kitchen sink but they came and fixed it even before we were aware of it! Location wise it's a short 7 minute walk to Las Plazas Americas shopping mall with a grocery called Chedraui. There are also a few restaurants within walking distance. Cons: Except for the bedroom which had a large sliding door with a small balcony there are no windows in the other rooms. Unfortunately the bedroom faces a busy street so it was hard to sleep with all the traffic noise outside. The noise subsides around 1am but starts up again around 6am. It was great having a kitchen and they had good pots and pans. But would have appreciated maybe a little bit of complimentary salt and pepper, tea, coffee and some sugar.

This was my Second Stay here and Both Time I Enjoyed myself staff was Friendly and security was Great The Area was in a Great location near the Mall about 5-7 minutes Walk I will definitely Be back Again .. From Atlanta Ga

What's not to like? It's the perfect place to stay if you want a nice and cozy vacation with eveything you need in walking distance. Also to mention the service and staff are wonderful, they make you feel at home. We will certainly be back! :)

Te aumentan un 4% si pagas con tarjeta. No puedes pagar en la propiedad después de las 4 pm. El cobro es en dólares y ellos establecen el tipo de cambio lo cual se no se especifica en hoteles.com La llegada fue como a las 11 de la noche, no había toallas. El papel sanitario se estaba terminando después de dos noches se solicitó y solo llevaron un rollito, para 2 baños. Fue una estancia de 4 días 3 noches Ofrecen cama king y es queen. Tardan en abrir el establecimiento para salir. Decepcionante. Cobros no estipulados.

Plumbing problems detracted from a nice place. Location was great. Right beside the mall. Check in was a hassel as it was all done online. Someone finally came to help. Lots of room. Could have used more towels, cutlery, plates, etc. No dishwasher or oven. The main floor bathroom had a bad sewer smell. Both showers had a cover over the drain. I'm guessing for the same reason. The hot tub was nice but took forever to fill. The hot water heater is 50 litre, not gallons so you ran out of hot water after 5 min. Therefore, you had to wait 20 min for it to get hot again. This made filling the tub a 4 hour process. At least the tub had a heater so it kept it warm once it was filled. The small water heater would make showering for 4 people impossible unless your spaced it out. At one point, the shower upstairs stopped completely for a few minutes. Sink drains also ran slow. No tv in the living room. Roof top pool was nice but had a film over it. Some fixtures were dusty. The air conditioning wasn't on so it was very hot when we arrived. This place could be amazing but fell short because of these issues.

So nice place and friendly and helpful staff

Poor customer service never answer the phone provided or e mail even thru the Expedia application I have to wait over 45 min to some one open the door for my room because was no code and the code sent out even when I email requested one to be sent out definitely no good experience I was very disappointed with the customer service just don’t care about the guest 2 days later I got a new email just to remind the my check out was at 11 am very bad way to take care customers The condominium is very nice and clean on a very noisy avenues you won’t sleep and my room towels where new but never washed and I have to buy toilet paper for the days the I was there it was none in the restroom only like a 1/4 left on it not enough for a 3 day and 2 night stay

Jorge very helpful. Place was exactly as expected. Wish we had more time to enjoy.

Very clean and convenient location. Door code was provided by front desk security and not provided in advance which was confusing as this is not what was communicated in the instructions.

Great apartment! It has everything what you ever need! Staff is very friendly and accommodating! Special thanks to Fernanda, Francisco and Michael. We had best time!

Great place to stay with awesome staff

Highly recommend this stay! The room was clean and exactly as pictured. The area was very safe and accessible, and when I did get in touch with the staff they were very responsive and helpful. The rooftop pool was great, albeit the tiling definitely needed to be cleaned but it was a nice addition to the stay. There are TONS of restaurants in the surrounding area and right across from a mall with a grocery store inside. This location was very convenient as it was both close to the city area and the beach as well (about 10-25 min drive away depending on which beach you were going to) One of my few drawbacks was that the shower head was not working very well and our room didn't get a cleaning refresh as per their policy for a week's stay until the day before we were leaving.

This was my Second Stay here and Both Time I Enjoyed myself staff was Friendly and security was Great The Area was in a Great location near the Mall about 5-7 minutes Walk I will definitely Be back Again .. From Atlanta Ga

New building, everything was as advertised, friendly staff. Next to a big mall with many restaurants and bars

Location was on busy street, short distance to shopping mall and many restaurants.

Great location. Clean and spacious apartment. Good wifi and convenient for remote working.

Good central location in Cancun city. The place is good for remote working. It has a nice coworking space. Good wifi. Help full staff. The apartment is clean and spacious. I recommend.

Safe area in downtown Cancun, walkable to take the bus to the hotel area as well as to the ADO bus. Luxurious apartment with plenty of space as well as rooftop pool. Has security in front of lobby at all times. Only minus is occasional lack of hot water in shower.

Ficamos 5 dias no apartamento. A localização deixou um pouco a desejar porque pela foto parecia que era mais próxima ao mar e que teria alguma vista, mas ficava longe e em uma rua bastante barulhenta. O edifício era bom, novo. Elevador funcionava bem e tinha estacionamento no próprio prédio que acessávamos através do segurança que abria manualmente a porta. O apartamento era bastante espaçoso, com o banheiro na entrada. O chuveiro deixava sair pouca água, talvez precisasse de uma limpeza. As toalhas e roupa de cama eram boas e limpas. Faltavam toalhas na cozinha. Refrigerador, liquidificador, microondas, fogão, cafeteira e ferro de passar de eletrodomésticos. Senti falta de uma lava roupas e secadora, ou ao menos um varal. Possuía ar condicionado nas 2 peças e tv tela plana com entrada para netflix e outros. wi fi. Próximo a um shopping center

Todos muy amables, cómodo el lugar, céntrico, una plaza grande enfrente, excelente ubicación

Great location. Really clean and modern. Very safe security.

Highly recommend this stay! The room was clean and exactly as pictured. The area was very safe and accessible, and when I did get in touch with the staff they were very responsive and helpful. The rooftop pool was great, albeit the tiling definitely needed to be cleaned but it was a nice addition to the stay. There are TONS of restaurants in the surrounding area and right across from a mall with a grocery store inside. This location was very convenient as it was both close to the city area and the beach as well (about 10-25 min drive away depending on which beach you were going to) One of my few drawbacks was that the shower head was not working very well and our room didn't get a cleaning refresh as per their policy for a week's stay until the day before we were leaving.

New building, everything was as advertised, friendly staff. Next to a big mall with many restaurants and bars

The place was astoundingly good. Amazong staff and cute little cafe on the first level.

El lugar esta muy bonito, tranquilo, limpio. Las instalaciones están impecables. El gym, la piscina que se encuentran en el rooftop dejan ver un paisaje hermoso de Cancún. El desayuno y el servicio del restaurante también fue excelente. Las habitaciones Justo lo que se busca si quieren pasar una estancia tranquila en un lugar limpio y con comodidades. El único problema (y no lo llamaría así) pero percance fue a la hora de hacer el checking que se tardo un poco xq no habían mandado el link de pago. Por lo demás, muy recomendable