Name: Canopy by Hilton Portland Waterfront
Address: 9 Center Street, Old Port, Portland, Maine, United States of America, Portland, Cumberland County, US
Price range: US$301–US$1,003 per night
Rating: 9.27

What guests think

Across reviews, Canopy by Hilton Portland Waterfront stands out for its walkable Old Port location, friendly staff, clean modern rooms, and a popular rooftop bar, while drawbacks include pricey valet parking, occasional bar closures, and noise or maintenance hiccups.

Guests frequently praise on-site breakfasts and drinks, though some found menus limited or service slow and prices high. Rooms are spacious and contemporary with comfortable beds, but views vary and the 'waterfront' label can be misleading. Expect a modern, walkable base with appealing amenities and a lively vibe.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The rooftop Luna bar and on-site cafe are popular, and guests appreciate the gym, filtered-water stations, bikes, and a transfer lounge. Downsides include $40/night valet-only parking and occasional rooftop closures or maintenance disruptions.

Related guest reviews

10

Chantelle

27 Nov 2023

·

Stayed 3 nights

Great, modern hotel with a great range of amenities to enhance your stay. Loved the water machines and free coffee downstairs, along with the well equipped gym and roof top bar. The room was huge and very comfortable. Being a Canopy, it gave the feel of a boutique hotel but with the amenities of a Hilton. The location was also perfect.

10

Andrew

22 Jul 2023

·

Stayed 1 night

Great location in the heart of Old Port. Really enjoyed the complementary bicycles that you can access a nearby trail and ride around the Eastern Promenade. Very cool rooftop bar with excellent views

10

Ann

30 Mar 2025

·

Stayed 2 nights

Beautiful space. Eco-friendly features. Can walk everywhere. Valet parking is $40/night.

10

Martina

18 Jun 2025

·

Stayed 3 nights

Great modern vibe. Nice rooms, attentive house cleaning, very good valey. Can't best the location either.

10

Krista

3 Mar 2024

·

Stayed 2 nights

Everyone was very kind. People were extremely Helpful. The room was nice and clean. Super comfortable. The hotel is in a great location. Gym on site was great.

10

Joaquin

15 Jul 2025

·

Stayed 1 night

Great location and well thought amenities. The transfer lounge is a game changer.

10

Michael

20 Jul 2024

·

Stayed 2 nights

Valet parking only & $40/day for car. Good location for walking to all attractions.

6

Grazyna

29 Jun 2025

·

Stayed 1 night

Hotel is nicely updated and in a good location. It was disappointing that they closed the rooftop bar. We picked this hotel, even though it had highest rates among the neighboring hotels, because they advertised nice rooftop bar, but found out out that roof top bar was closed for the event.

10

Kelly

31 Oct 2025

·

Stayed 4 nights

Very friendly staff. Great location! Love the rooftop bar. We will be back soon!

10

Avani

5 May 2025

·

Stayed 1 night

Good facilities, i like water bottles idea. Clean, roof top bar is nice

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas. Several, however, report lapses such as dusty surfaces, missed spots, or leftover items.

Related guest reviews

10

Briyanna

20 Nov 2025

·

Stayed 1 night

Very clean room. Service was top notch

10

Steven

25 Apr 2024

·

Stayed 2 nights

There was a water bottle, popcorn, and dust bunnies under the bed when we arrived. That said, Canopy is our go-to hotel for the Portland area bar-none.

8

Geneva

2 Jun 2024

·

Stayed 2 nights

Stayed a couple of days. Valet was actually excellent, quick, and efficient. The guys doing valet were auper on it and friendly. Check in was very easy. Roman and Alicia at the front desk were great, providing us with amazing service. I will say, the room was not the cleanest. Dog hair was all over, and there was a lot of dust on the very cute wooden walls. Baseboards in our room really needed help. So, yeah, like a 3 on cleanliness, because my allergies were off the wall! But the rooms are super modern, and even being right next to the rooftop bar, it was super quiet. All of our concerns were at least attempted resolved during our stay, with even the front desk going above and beyond when we had issues ordering in-room dining. I highly Recommend this hotel for a quick stay in Portland.

10

Duncan

8 Dec 2024

·

Stayed 2 nights

Super clean and fairly updated. Rooms quiet and comfortable. Basic king room was plenty spacious for two.

10

Philip

15 Dec 2025

·

Stayed 1 night

Clean room, great location, friendly and helpful staff.

8

Barbara

28 Jul 2023

·

Stayed 3 nights

Upon first impression room is a ‘wow’ but as we spent time and with use I became aware of some shortcomings; while bathroom appears super-clean once in shower I became aware of soap scum caked in grout on shower wall ( just at shoulder to waist height) indicating housekeeping staff doesn’t really scrub shower enclosure… it was yucky! One of the two queen beds had apparently been used more and the mattress was soft on the edge; I felt as though I was fighting gravity all night not to roll toward the edge! When the bed was made up it looked perfectly fine. A housekeeping supervisor needs to do a better job overseeing the subtle conditions of the rooms!

4

Charlotte

28 Oct 2024

·

Stayed 3 nights

Festering half eaten apples in the room when I checked in wasn't what I expected, the room stank. Staff didn’t seem interested with the issue, had to put the trash can (bin) in the corridor myself, they weren't interested.

6

Marcella

2 Oct 2023

·

Stayed 2 nights

The reception area, restaurant and seating areas were very nice. My bedroom was musty, the floors could use a good scrubbing. Cleaning service needs to do a better job freshening up the room. I have thick black hair and when I blow dry my hair it falls on the floor, after my room was “cleaned” my hair was still all over the bathroom floor my bed was also made very sloppy. The room was expensive so I expected more.

10

Lisa

22 Oct 2025

·

Stayed 5 nights

The hotel was clean and modern. The room was comfortable and quiet. We ate at the restaurant 3 times (breakfast twice, dinner once),and the food was always good. The location is good if you want to walk around Old Port. We definitely got our steps in! My only issue was the pillows... we don't like flat down pillows, so it would be nice to have some different options in the rooms. Other than that, we have no complaints! The ice/water refill machine near the elevator was especially handy.

10

Brandon

28 Dec 2025

·

Stayed 1 night

The staff were very kind and helpful and the room (especially the shower) was well cleaned. Also, the location was great!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with many noting quiet stays. Some mention thin walls or plumbing noise, variable views with occasional 'waterfront' disappointment, sliding/barn doors offering limited privacy, and sporadic Wi-Fi or HVAC issues.

Related guest reviews

6

Paul Brian

15 Jul 2024

·

Stayed 3 nights

The ice machine on our floor was broken the entire stay (3 nights). The TV reception was horrible, kept jittering in and out. The refrigerator in the room would not keep anything cold.

10

Allen

17 Dec 2023

·

Stayed 2 nights

Relatively new property was well kept and convenient. Water pressure a little low, and strangely enough, ran out of hot water the morning we were leaving, but otherwise, a very nice room, and a very nice stay.

10

Nadia

25 Apr 2025

·

Stayed 2 nights

Loved my stay, room was fantastic and spacious with everything youd ever neer

10

Ann

25 Sept 2025

·

Stayed 2 nights

Very modern and stylish hotel. Nice size room and well laid out bathroom.

8

Hannah

23 Oct 2023

·

Stayed 3 nights

Super clean and modern. The decor and amenities were awesome. It’s in an amazing location too! But…the walls are paper thin. For the price of the room, we should not be able to hear both of our neighbors. In addition, I think the “waterfront view” is slightly misleading, as there really isn’t any sightline to the water. It wasn’t an issue for us but could be for others.

10

Jessica

8 Sept 2025

·

Stayed 2 nights

We enjoyed our stay - location is very convenient, hotel goes out of its way to inform on local events, restaurants etc. room was perfect except for having barn doors to rest room and shower area, did not provide much privacy.

4

Lizette

14 Oct 2023

·

Stayed 5 nights

Hotel was definitely not worth the cost! Couldn't get bottled water in the room, they offered "filtered" water and ice down the hall and provided a glass container to put it in. Water came out cloudy. Housekeeping inconsistent, internet down for 36 hours, no room service, very limited food choices/hours and no wait staff to speak of. Manager was gracious when we checked out to give us credits for the issues we had.

8

Marion

24 Oct 2024

·

Stayed 3 nights

The hotel was located in a very convenient location for shopping and restaurants as well as the piers. We could walk to most things we wanted to see and do. The room was clean and comfortable. The look was very modern and fresh. Our room did not have much of a view (facing out the side of the hotel (not toward the harbor or the downtown area). The A/C did not work our first day there. Fortunately it was October but the evening sun did shine in and heat up our room. It was not repaired until our second day. Also, the water and ice machine on our floor did not work the entirety of our stay (3 nights) and had to go to a different floof for that service. The only self parking is a public lot next to the hotel which was a little pricey ($50 per night).

10

Courtney

15 Nov 2025

·

Stayed 1 night

Nice modern hotel in a good location, valet parking was fast and efficient. No noise issues and room size was great. Front desk shared some good local recommendations for food and drink.

6

Munesh

15 Apr 2025

·

Stayed 2 nights

Every time someone above me flushed their toilet I will have the water rushing down behind the walls of our room. Really made the stay bad. How are you suppose to sleep.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and proactive, often offering local tips and special touches. Occasional complaints include check-in delays, inflexible cancellation policies, or inconsistent host service in the rooftop venue.

Related guest reviews

10

Patricia

7 Sept 2025

·

Stayed 4 nights

We loved our stay here. It was a great location and the restaurant on site was perfect for breakfast. The staff was very helpful and attentive. We loved having bicycles to borrow and used them for a nine mile ride around Portland.

10

Sharon

1 Dec 2024

·

Stayed 4 nights

The hotel front desk staffs are excellent and they were able to moved us to a different room the same morning. We appreciated it. Thanks to Sarah and Andrew. We will ne back!

8

Bill

19 Oct 2024

·

Stayed 1 night

The hotel is beautiful and the location was great. The room was very comfortable and clean. I was bit disappointed with the staff at the rooftop bar. We saw an open spot on the outside corner and asked to be seated there. The hostess told us that they only sit large parties there. So that sat our party of four inside. Ten minutes later they sat three young girls the spot we requested. We had multiple drinks and appetizers, while the girls ordered two drinks between three of them. No other guests joined them. Not happy with this service

2

Harold Owen

21 Oct 2024

·

Stayed 3 nights

We checked in late on October 15th and no one was present at the front desk. The parking valet even looked for the front desk agent with no luck. We waited in the lobby for at least 30 minutes before the desk agent returned to the front desk. I requested a room upgrade due to our long wait and was denied. Customer service was horrible. The rest of our stay was very nice but checkin ruined our stay.

10

Carlie

1 Mar 2025

·

Stayed 2 nights

I surprised my fiancè with a birthday trip to Portland. A few days before, I called and asked the hotel if they could hang a birthday banner and some balloons in our room if I had the decorations shipped there. Rebekah and Roman at the front desk were more than accommodating! When we got up to our room, it was decorated beautifully and really added something special to our trip. We have stayed here once before and cannot recommend this hotel enough. Perfect location, extremely comfortable rooms and bedding and just an overall great experience!

8

Marshall

28 Jul 2025

·

Stayed 4 nights

We had a very nice day at the Hilton. I would highly recommend it to anyone going to Portland for a vacation. Only thing I could say negative was the hostess at the upstairs bar who is a bit surly.

10

Courtney

15 Nov 2025

·

Stayed 1 night

Nice modern hotel in a good location, valet parking was fast and efficient. No noise issues and room size was great. Front desk shared some good local recommendations for food and drink.

2

Rick

23 Aug 2025

·

Stayed 2 nights

Tried to cancel reservation last minute because of medical emergency and they would allow it

10

Rich

18 Aug 2024

·

Stayed 2 nights

Great staff - very quick to address any questions or issues.

2

Hao

22 Dec 2023

·

Stayed 1 night

WORST Hilton I’ve been to, very unfriendly front desk.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central Old Port location that’s highly walkable to restaurants, shops, ferries, and waterfront attractions. A few note it’s not directly on the water and mention occasional downtown safety concerns.

Related guest reviews

10

Ann

30 Mar 2025

·

Stayed 2 nights

Beautiful space. Eco-friendly features. Can walk everywhere. Valet parking is $40/night.

10

angelique

24 Sept 2025

·

Stayed 4 nights

It was the perfect location - walkable distance from all the restaurants, bars, coffee shops, art district, ferry, etc. Great rooftop and downstairs restaurant/lounge.

8

Thanh

24 Apr 2025

·

Stayed 1 night

Beautiful hotel. Staff nice. Locate right at downtown center. But not water front like i thought. The water is far away frome property.

10

kevin

20 Jan 2025

·

Stayed 1 night

My go to when I'm in Portland. Front desk is great, place is clean, new, & it's in a great location

10

Dr Dan

31 Jul 2025

·

Stayed 1 night

New Hotel Great Location

8

Christina

3 Apr 2025

·

Stayed 1 night

Hotel was gorgeous. Was a bit disappointed to find out the advertised rooftop deck was closed. Comfortable stay. Dont think this should be called waterfront as its not near the water.

10

Pamela

26 Jul 2024

·

Stayed 5 nights

L9ve the property they are doing a great job unfortunately Portland is not addressing the homeless encampments all over the downtown area. They had police posted and parked at Whole Foods...

10

Wirth

17 Sept 2025

·

Stayed 2 nights

Great location to walk around Downtown Portland!

10

Aaron

21 Oct 2025

·

Stayed 5 nights

Great hotel - very clean, excellent staff, and great location (very walkable to anywhere in old port!) Will definitely stay again.

10

My

26 Dec 2024

·

Stayed 2 nights

Beautiful place . Great location .

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many enjoyed breakfast at Salt Yard and drinks with views at Luna. Others found limited hours or menus, slow service, higher prices, and limited room-service options.

Related guest reviews

8

Lynn

28 May 2025

·

Stayed 2 nights

Great area, wonderful roof top bar, the only thing lacking was drink and food selection on the roof top bar. Choices were very limited, especially beer.

10

Thomas

22 Aug 2025

·

Stayed 1 night

Pretty stunning little spot. As close as you can get to the waterfront, amazing breakfast downstairs, walking distance to the ENTIRE old port, and the staff was sweet as heck. -t

8

Orlando

8 Aug 2024

·

Stayed 4 nights

The property and staff especially the valet drivers were outstanding. My only concern was the lack of restaurants and menu items at the hotel but then again there were plenty of great places to eat within walking distances.

10

Richard

5 Dec 2023

·

Stayed 1 night

It was a very nice place to stay over for a night in Portland. My only wish was that they had a better dinner restaurant for room service. I was pretty tired and am a bit lame theses days so having to go out to a restaurant was a bit of a challenge. Especially when it was advertised as having two restaurants. Which they do but only one is open in the evening and it's more of a cocktail lounge with light fare.

8

Wanda

8 Aug 2025

·

Stayed 2 nights

It was clean, but I would have enjoyed some sort of outdoor space. A Courtyard or something. I ate breakfast at the restaurant and wasn't impressed.

6

Lisa

16 Dec 2024

·

Stayed 1 night

Hotel was very clean. Decor was nice. Valet was easy, though pricey. The only real amenity is the rooftop bar, which was closed for an event when I stayed. Unfortunately, that fact was not advertised, and we were told upon check in. I booked this hotel for that specifically, so it was annoying to not be told that it was closed. Also, I only booked this room two days before staying, so there was definitely time for the hotel to accurately disclose this. The room itself is spacious and bed is comfortable. But the functional aspects of the room are a little cheap. Limited furniture, so looks pretty bare. The "fridge drawer" is light duty and doesn't even keep water cold. Nowhere to hang a long dress or even pants without folding them. The shower size is ok, but the bathroom is tiny and oddly laid out. Overall the stay was fine, but nothing special. There are lots of hotel options in this area, all for similar cost, and most have better amenities, so although I wouldn't avoid this hotel, I probably will book elsewhere next time.

8

Edward

26 Oct 2024

·

Stayed 1 night

Coffee shop staff was extraordinarily slow both times we visited the shop. What’s up with that??

6

Grazyna

29 Jun 2025

·

Stayed 1 night

Hotel is nicely updated and in a good location. It was disappointing that they closed the rooftop bar. We picked this hotel, even though it had highest rates among the neighboring hotels, because they advertised nice rooftop bar, but found out out that roof top bar was closed for the event.

10

Lisa

22 Oct 2025

·

Stayed 5 nights

The hotel was clean and modern. The room was comfortable and quiet. We ate at the restaurant 3 times (breakfast twice, dinner once),and the food was always good. The location is good if you want to walk around Old Port. We definitely got our steps in! My only issue was the pillows... we don't like flat down pillows, so it would be nice to have some different options in the rooms. Other than that, we have no complaints! The ice/water refill machine near the elevator was especially handy.

10

melanie

12 Sept 2024

·

Stayed 3 nights

Rooftop bar! Great view. Drinks, service all excellent. Free coffee in lobby . We walked to many delicious restaurants. The rooms are so well thought out. Warning: $40 a night for parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$147
February	US$151
March	US$160
April	US$197
May	US$327
June	US$534
July	US$627
August	US$623
September	US$461
October	US$477
November	US$208
December	US$173

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $533	17 $744	18 $728	19 $909
20 $441	21 $643	22 $661	23 $538	24 $843	25 $909	26 $847
27 $548	28 $896	29 $745	30 $816

Su	Mo	Tu	We	Th	Fr	Sa
				1 $830	2 $811	3 $1,003
4 $564	5 $745	6 $733	7 $789	8 $563	9 $889	10 $912
11 $660	12 $745	13 $743	14 $680	15 $584	16 $869	17 $779
18 $483	19 $592	20 $659	21 $508	22 $617	23 $683	24 $670
25 $303	26 $301	27 $339	28 $409	29 $330	30 $327	31 $448

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Presidential Suite, 1 Bedroom (Waterfront View)

Presidential Suite, 1 Bedroom

Room, 1 King Bed, Accessible (Fitness, Mobility & Hearing)

Room, 1 King Bed, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 2 Queen Beds (Waterfront View)

Room, 1 King Bed (Fitness)

Deluxe Room, 1 King Bed

Premium Room, 1 King Bed (Waterfront View)

Suite, 1 Bedroom

Premium Room, 1 King Bed

Premium Room, 2 Queen Beds (Waterfront View)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Suite, 1 Bedroom (Waterfront View)

Room, 1 King Bed (Waterfront View)

Room, 2 Queen Beds, Accessible (Mobiltiy & Hearing, 3X3 Shower)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Canopy by Hilton Portland Waterfront

Have a question?

Prices for upcoming dates