Flamingo Hotel

The hotel is not the same as it was a year ago. We had no hot water the entire time we were there and the bar was closed.

Convenient location, friendly staff. Pool is very small but fun for two people. No hot water while we stayed.

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

Staff is wonderful, fixed issues promptly. Excellent breakfast made to order by wonderful lady. Room was large and clean. Air conditioning worked perfectly. Water was out in whole hotel and within a few hours they had service man there and issue was resolved. Hot water was just warm not a steaming shower, but it got the job done. The rooftop area was nice with a couple of lounge chairs and a small pool that was immaculately clean. Area around hotel has many restaurants nearby all within a 20 minute walk. Traveled as a single woman and never felt unsafe walking in town after sunset. I would rerun without hesitation.

This is a tricky review to write. Our room featured some nice decorative touches like new bathroom fixtures and a great ceiling fan. However, the room was lacking in some other areas: no coffee maker, no water bottles to get us started, no full length mirror, no drinking glasses and no places to dry towels and swimsuits, the over head light fixtures did not work so we made do with two side table lamps. There was no television and the internet was week in our room. The pool area was underwhelming and small, but had a great panorama view. Parking is street only and yes we did get a parking ticket. We had quite the adventure paying it at the government center. The upside is that the morning staff were friendly and made a great breakfast. The location is great, there are several really great restaraunts within feet of the hotel. The Maple Bakery is awesome. We felt safe in the neighborhood. Expect a little noise at night. All in all we spent this part of our trip out and about so it was okay that it was lacking in some ways.

Great location for a stay in Cozumel. The hotel itself is nice, modern rooms, very comfortable bed/pillow. The suites are very spacious and perfect for a long stay. The staff are very welcoming, friendly, and kind. The daily breakfast is also delicious, definitely a nice aspect to staying here. Relatively quiet property. The rooftop needs a bit of repair, but overall beautiful, nice pool for relaxing, and view of the ocean for sunset. Excellent location, very walkable, with tons of restaurants and bars nearby. I would stay here again if I returned to Cozumel.

There is no elevator, which is tough with luggage. Great bar and people from other hotels that come here for the service, but the one person, Ivan, who is the glue that hold everyone together is moving in January 2024. The rooms are nice, AC works very well, but the shower water doesn't get past warm, then fluctuates to tepid. The location is fabulous with lots of restaurants around and the malecon and the central very close.

No hot water for shower, no tv, bar not open

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

Staff is super nice but the place is very misrepresented online. When I asked ahead of time about parking I was told there is parking “right across street” not the case. 15 min walk to parking. Says it has “common area TV….it does by the TV hasn’t worked in months. The room has 3 ceiling fans, two of which do not have blades in them….open wires sticking out of ceiling. Takes 10 minutes of running the water to get any hot water….and it’s not hot. Never felt unsafe but the place is just not that great. WIFI constantly kicked me offline which made it impossible for me to work. Lots of potential but the owner appears to be unwilling to invest into making it nicer.

Nice and clean.

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

What a hidden gem near the Centro area! The property is beautifully maintained and the rooms are spacious and clean. We certainly enjoyed our short stay and will be back on our next visit to the island!

We stayed at the Flamingo for 5 nights. Positives; king bed was very comfortable in the courtyard hotel room. Breakfast was good. Location excellent. Close to ferry, shops and restaurants. Negatives: No chairs to sit on in our room. Towels were worn out. Pool towels had holes and stains. The chaise lounge chairs that are in photos of rooftop deck did not exist.. We asked about them and the owner shrugged his shoulders and said no lounge chairs available. Bar is rarely open. Bring your own drinks. No drinking glasses in room. Hotel is not locked at night so not very secure. No one to check us in when we arrived at 7:30 pm. No TV and, No safe as advertised. Cold/luke warm showers every day. Photos are deceptive of the property. We thought we picked a nice place but it was below average at best!

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

Overall is a nice and clean hotel.The rooms are spaces.The staff is very friendly and helpful.

The staff were amazing, very friendly and had very good recommendation for the tours and foods. The linens weren't clean, we had to ask to vhange them. Internet connection was very poor in our room only at the lobby could have connection.

We had a great 4 day stay at the Flamingo. The room was large and had lots of closet space. The housekeeping was great with fresh towels daily and the beds made perfectly. The staff was friendly and efficient. Thevowner was very helpful with anything we had questions about and visited with the guests so it felt very nice. It felt more like a bed and breakfast than a hotel as the guests all visited with each other and gave us suggestions of places to see or eat. The location was easy walking distance to the ferry and shopping and good restaurants. I would definitely stay here again.

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

El hotel está muy Cerca de ferry, sus camas muy confortables y limpias .

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

This is a cute property, very close to the water and walking distance to shopping, restaurants, and transportation. The rooms were updated and comfortable. The staff are so wonderful, especially Oscar! I appreciated the manager working with us when there was an issue with the booking - he made it right. They have a nice breakfast available each morning. Some things to note: this is not an accessible hotel. There are a lot of steps and no elevators. The pool is on the 4th floor, and it is more of a wading pool than an actual pool. The wireless isn't very good inside the rooms, and there is no television (even rooms with TVs do not get any signals). They do not offer free bottled water and there is also no water fountain or station, so you will need to bring filtering devices or be prepared to purchase bottled water. With all that being said, we would absolutely stay here again.

I liked that it was a quaint Mexican style hotel that was very clean with fantastic breakfasts and fantastic staff (especially Oscar). My only concern was that the internet wasn't good on the roof by the pool or in the rooms (at least on the 3rd floor) but was good on the main floor.

This is a tricky review to write. Our room featured some nice decorative touches like new bathroom fixtures and a great ceiling fan. However, the room was lacking in some other areas: no coffee maker, no water bottles to get us started, no full length mirror, no drinking glasses and no places to dry towels and swimsuits, the over head light fixtures did not work so we made do with two side table lamps. There was no television and the internet was week in our room. The pool area was underwhelming and small, but had a great panorama view. Parking is street only and yes we did get a parking ticket. We had quite the adventure paying it at the government center. The upside is that the morning staff were friendly and made a great breakfast. The location is great, there are several really great restaraunts within feet of the hotel. The Maple Bakery is awesome. We felt safe in the neighborhood. Expect a little noise at night. All in all we spent this part of our trip out and about so it was okay that it was lacking in some ways.

My second time choosing to stay here. It’s now my “go-to” when I come to Cozumel! The front desk reception guy is so friendly and helpful the place has a nice “I’m at home” vibe! The rooms are comfortable— the beds are especially cozy and nice. The cleaning lady asked if the room needed refresh and was pleasant to organize a good time with us. Our terrace had an ocean view to the side, as does the roof deck with a palapa and some chairs and a pool—It was all ours when there with a panoramic ocean view. And the location cannot be beat! It’s a 3-mile walk to the ferry, and flanked by two awesome restaurants “Jolly Cafe” for late breakfast and great coffee and the “Maplehouse” for great baked goods, sandwiches, salads and more. There are convenience stores and a ton of other restaurants, bars and clubs in walking distance. The place and location are worth the stay and you can eat and drink there too when bar/restaurant onsite is operating. I liove it! We feel at home here!

We had a fantastic stay at the Flamingo Hotel in Cozumel! The staff (Thomas/Oscar/others) were incredibly friendly and welcoming, making us feel right at home. Our room was clean, comfortable, and had a charming touch that added to the relaxing island vibe. The location was perfect—just a short walk to the waterfront and inside the Centro area. We especially enjoyed the rooftop terrace and delicious breakfast each morning. Overall, a wonderful experience, and we would definitely stay here again (joe &sato)

The hotel is beautiful and very nice place, the rooms are comfortable, the staff are great very helpful and kind. The internet working well at most of the areas of the hotel, but not inside of the room, the location is good and very close to the center and short walk from the ferry, although this said of the island (north) doesn’t have beach that are comfortable for bathing, to get to other beaches you will need a taxi.

Great location for a stay in Cozumel. The hotel itself is nice, modern rooms, very comfortable bed/pillow. The suites are very spacious and perfect for a long stay. The staff are very welcoming, friendly, and kind. The daily breakfast is also delicious, definitely a nice aspect to staying here. Relatively quiet property. The rooftop needs a bit of repair, but overall beautiful, nice pool for relaxing, and view of the ocean for sunset. Excellent location, very walkable, with tons of restaurants and bars nearby. I would stay here again if I returned to Cozumel.

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

Staff is super nice but the place is very misrepresented online. When I asked ahead of time about parking I was told there is parking “right across street” not the case. 15 min walk to parking. Says it has “common area TV….it does by the TV hasn’t worked in months. The room has 3 ceiling fans, two of which do not have blades in them….open wires sticking out of ceiling. Takes 10 minutes of running the water to get any hot water….and it’s not hot. Never felt unsafe but the place is just not that great. WIFI constantly kicked me offline which made it impossible for me to work. Lots of potential but the owner appears to be unwilling to invest into making it nicer.

Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, location: Positioned within quick walking access to the best burritos on the island (shout out to Crazy King Burritos), many shops, the plaza, and yes the beautiful ocean! You can see the ocean from the rooftop pool. The Flamingo Hotel is a 10/10–and will be my go-to for many years to come!

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

El lugar está muy bien ubicado y las instalaciones son buenas. Sin embargo, llegué a un hotel fantasma. Me recibió una persona que nunca volví a ver y nunca hubo nadie en recepción. Llamé por teléfono y escribí por whatsapp y no tuve respuesta. Al tercer día, el aire acondicionado dejó de funcionar. El wifi estuvo terrible y ni siquiera había buena señal móvil. Ni el bar ni el restaurante funcionan. Al final nadie estaba para hacer el check-out y tuve que solo dejar la llave de la habitación en el counter.

The owner Tom went above and beyond! We had a small situation at check in (we had changed our reservation last minute) but Tom was able to help correct it and we were incredibly happy and grateful! We even walked us around and showed us a couple places to eat and helped us rent a car. The complimentary breakfast was more than expected and very fresh. We look forward to returning soon 😁

We were really disappointed in our stay here. Aside from during breakfast, we could not find any staff at all to answer a question after 2pm. Especially at night. The front door is left unlocked and there was no staff (we tried everything to find someone). I did not feel safe here.

we booked last minute - nobody was there after over an hour of sitting in the lobby - looked nasty broken windows - we just left

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

En la información del hotel indicaban que era self check in después de las 8, llegué a las 6 y no había nadie, el lobby se une al bar, el cual supuestamente este estaba abierto hasta las 11, nunca hubo nadie tampoco, por lo que estuve como 15 min. esperando, el 1800 tampoco funciona, hasta que encontré mis documentos y me retiré a mi habitación. había restos de material de electricidad en el cuarto, el ventilador no funcionaba, ( el AA si funcionaba). El lugar donde tomas el desayuno apesta a caño. El segundo día tampoco había nadie en la recepción y olvide mi llave en el cuarto, solo porque la ventana que da al pasillo estaba abierta, pude entrar a mi habitación ya que no había nadie que me ayudara y los teléfonos no contestaban. Fue así como me di cuenta de que a mi ventana no se le podía poner seguro por lo que, si salía tenía que cargar con todo lo que sea de valor para no dejarlo en la habitación, ya que en el lobby tampoco había nadie y la puerta estaba abierta. Las camas están duras, el cuarto no cuenta con TV (lo cual luego me di cuenta de que eso si lo indican), y el internet es malísimo. Invitada a no regresar

Thebpeople who worked there were FANTASTIC , helpful and kind. Facility itself was nicely appointed. Had an issue with A/C, and they switched rooms for us when the tech wasn't able to come that day. It's really quiet, but also super close to Centro. Easily walkable to shopping, dining, taxi stand, everything you want!

This is the third time we've stayed at Flamingo in the last 12-18 months. The rooms are beautiful. The location is spectacular and the staff is amazing! We love that they remember us and we always feel like family.

excellent location with a very nice facility. We stayed just after a hurricane and as a result maintenance was behind. Beautiful room, GRAT staff, fair price and close to al amenities. Short walk from the ferry or quick taxi to airport.

Execlente hotel con muy buena ubicacion

Very conveniently located in the center. Close to almost anything and everything. 7 min to airport with taxi. 2 min walking to ferry stations. Very clean rooms and hotel area. Friendly staff (shout out to Ángela) that makes your morning breakfasts with ton of options with a smile on their face. Great place to stay in Cozumel! Highly recommend. The owner was always available to help and attentive. Thanks Tom, Angela and all Flamingo staff!

Great location to get to restaurants and shopping.

Great location. Many culinary options within walking distance. Highly recommend.

We had a fantastic stay at the Flamingo Hotel in Cozumel! The staff (Thomas/Oscar/others) were incredibly friendly and welcoming, making us feel right at home. Our room was clean, comfortable, and had a charming touch that added to the relaxing island vibe. The location was perfect—just a short walk to the waterfront and inside the Centro area. We especially enjoyed the rooftop terrace and delicious breakfast each morning. Overall, a wonderful experience, and we would definitely stay here again (joe &sato)

Great location for a stay in Cozumel. The hotel itself is nice, modern rooms, very comfortable bed/pillow. The suites are very spacious and perfect for a long stay. The staff are very welcoming, friendly, and kind. The daily breakfast is also delicious, definitely a nice aspect to staying here. Relatively quiet property. The rooftop needs a bit of repair, but overall beautiful, nice pool for relaxing, and view of the ocean for sunset. Excellent location, very walkable, with tons of restaurants and bars nearby. I would stay here again if I returned to Cozumel.

We had a great 4 day stay at the Flamingo. The room was large and had lots of closet space. The housekeeping was great with fresh towels daily and the beds made perfectly. The staff was friendly and efficient. Thevowner was very helpful with anything we had questions about and visited with the guests so it felt very nice. It felt more like a bed and breakfast than a hotel as the guests all visited with each other and gave us suggestions of places to see or eat. The location was easy walking distance to the ferry and shopping and good restaurants. I would definitely stay here again.

Close to central Cozumel - 3 blocks to the ferry terminal. Plenty of restaurants and tourist kinds of shopping nearby. Room was clean and quite large - modern. Not a cookie cutter hotel. Free breakfast was good - many selections. Roof top pool was refreshing.

Excellent location! So easy to walk to restaurants!

Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, location: Positioned within quick walking access to the best burritos on the island (shout out to Crazy King Burritos), many shops, the plaza, and yes the beautiful ocean! You can see the ocean from the rooftop pool. The Flamingo Hotel is a 10/10–and will be my go-to for many years to come!

It was our third time staying at the Flamingo. Everything here is exactly what we value in traveling abroad. Great location with numerous dining options all within walking distance. Breakfast was included in our package which was always delicious with many options. Staff was great, especially Ivan, Manon and Oscar, always willing to answer any questions on getting around or eating options. Our room was clean and comfy, will definitely return

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

We had a fantastic stay at the Flamingo Hotel in Cozumel! The staff (Thomas/Oscar/others) were incredibly friendly and welcoming, making us feel right at home. Our room was clean, comfortable, and had a charming touch that added to the relaxing island vibe. The location was perfect—just a short walk to the waterfront and inside the Centro area. We especially enjoyed the rooftop terrace and delicious breakfast each morning. Overall, a wonderful experience, and we would definitely stay here again (joe &sato)

The employees were so friendly. Ivan truly showed an interest in all the guests. He was so friendly and helpful. The breakfasts were amazing!!!

Great location for a stay in Cozumel. The hotel itself is nice, modern rooms, very comfortable bed/pillow. The suites are very spacious and perfect for a long stay. The staff are very welcoming, friendly, and kind. The daily breakfast is also delicious, definitely a nice aspect to staying here. Relatively quiet property. The rooftop needs a bit of repair, but overall beautiful, nice pool for relaxing, and view of the ocean for sunset. Excellent location, very walkable, with tons of restaurants and bars nearby. I would stay here again if I returned to Cozumel.

No hot water for shower, no tv, bar not open

Cute clean hotel in the heart of Cozumel At a reasonable price. Very good complimentary breakfadt

We had a nice stay. The facility was comfortable and the proprietor is friendly. When booking the room, the website claimed that our room had a kitchenette, but that was not the case when we arrived. The proprietor said that they plan to add the kitchenette in the future, and the plumbing is there to do so, but they’ve not done so yet. We would’ve had breakfast there more often, but the coffee wasn’t up to our expectations, and the oatmeal was very watery, which caused us to take our breakfasts out. There are lots of nice places to eat close by, where both the coffee and oatmeal are good.