Unho Tulum
From
US$45
/ night
Select dates to see prices and availability
From
US$45
/ night
About this property
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a vending machine. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 15 individually decorated guestrooms, featuring microwaves and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.
Location
With a stay at Unho Tulum in Tulum (La Veleta), you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. This family-friendly aparthotel is 4.6 mi (7.4 km) from Playa Paraiso and 13 mi (20.9 km) from Xel-Há Park.
What's nearby
Holistika Art Walk(0.7 Miles)
Hospital de Tulum(1.7 Miles)
Dos Aguas Park(1.8 Miles)
Hunab Lifestyle Center(2.3 Miles)
Cenote Cristal(2.3 Miles)
Jaguar Park(2.4 Miles)
Cenote Escondido(2.7 Miles)
SFER IK(2.9 Miles)
Tulum National Park(3.1 Miles)
Acceso al Parque Jaguar(3.2 Miles)
Jaguar Viewpoint Tulum(3.2 Miles)
Cenote Calavera(3.3 Miles)
Tulum Beach(3.5 Miles)
Las Palmas Public Beach(4.1 Miles)
Tulum Tower(4.1 Miles)
Tulum Intl. Airport (TQO)(25.4 Miles)
Cancun Intl. Airport (CUN)(75.5 Miles)
Parking
Swimming pool
Non-smoking rooms
Room service
Valet parking
Tour desk
Location
Calle 7 Poniente #24, Region 15, La Veleta, Tulum, Tulum, Quintana Roo, Mexico
Holistika Art Walk (0.7 Miles)
Hospital de Tulum (1.7 Miles)
Dos Aguas Park (1.8 Miles)
Hunab Lifestyle Center (2.3 Miles)
Cenote Cristal (2.3 Miles)
Jaguar Park (2.4 Miles)
Room options
17
Deluxe House, 3 Bedrooms, Private Pool, Ground Floor
Room details
2 Extra-Large Double Beds
and 2 Single Beds
Sleeps 6
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)Private Pool
13
Deluxe Studio, Private Pool
Room details
1 Extra-Large Double Bed
Sleeps 2
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)Private Pool
13
Standard Apartment
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)
11
Comfort Studio
Room details
1 Extra-Large Double Bed
Sleeps 2
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)
18
Deluxe Apartment, 3 Bedrooms, Private Pool, Tower
Room details
2 Extra-Large Double Beds
and 2 Single Beds
Sleeps 6
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)Private Pool
17
Superior Apartment, Private Pool, Courtyard View
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
Deck or PatioAir ConditioningHeated FloorWi-Fi (Free)Private Pool
Guest reviews of Unho Tulum
9
Superb
Based on 55 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Unho Tulum, guests praise the spacious, tastefully decorated apartments—many with private plunge pools—and helpful, responsive staff, while repeatedly noting the quiet, out-of-center location with very rough access roads and occasional cleanliness or maintenance lapses.
Read moreWas this helpful?
What guests think
Across reviews of Unho Tulum, guests praise the spacious, tastefully decorated apartments—many with private plunge pools—and helpful, responsive staff, while repeatedly noting the quiet, out-of-center location with very rough access roads and occasional cleanliness or maintenance lapses.
Many find the rooms comfortable, with kitchenettes, good AC, and generally reliable Wi‑Fi. Private and rooftop pools are a highlight for many, though a few reported maintenance or cleanliness issues; some mention on-site parking and overnight security. Expect a quiet, good‑value stay suited to travelers who prioritize space and privacy over a central location and abundant walkable amenities.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests appreciate the private plunge pools and a rooftop pool; some also note parking and overnight security. A few mention inconsistent pool cleaning or maintenance.
Related guest reviews
8
Elizabeth
14 Apr 2025
·
Stayed 8 nights
All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
8
Karen
5 Jul 2024
·
Stayed 5 nights
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
8
Brett
17 Aug 2025
·
Stayed 2 nights
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
8
Anderson Adilson
20 Dec 2024
·
Stayed 2 nights
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
10
MARCIA
27 Feb 2023
·
Stayed 3 nights
Piscina aquecida maravilhosa
Piscina aquecida maravilhosa
2
Peter John
30 Jan 2025
·
Stayed 7 nights
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
8
Camille
22 Jul 2023
·
Stayed 2 nights
Très bel établissement. Chambre spacieuse et joliment décorée. Nous avions une petite piscine privée sur notre terrasse ce qui rendait le séjour encore plus agréable. Hôte disponible et réactif Le seul bémol est l’accès à l’hôtel qui nécessite de conduire sur une route en très mauvais état
Très bel établissement. Chambre spacieuse et joliment décorée. Nous avions une petite piscine privée sur notre terrasse ce qui rendait le séjour encore plus agréable. Hôte disponible et réactif Le seul bémol est l’accès à l’hôtel qui nécessite de conduire sur une route en très mauvais état
8
Aeberhardt
5 Mar 2025
·
Stayed 14 nights
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
10
Karina
27 Jul 2025
·
Stayed 3 nights
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
8
Joy
4 Mar 2025
·
Stayed 4 nights
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: several guests mention mildew, rust, pests, or pools not thoroughly cleaned, and occasional missing linens or supplies. Others report very clean, impeccable rooms.
Related guest reviews
10
LUIS
29 Dec 2024
·
El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.
El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.
10
Silvia Valeria
12 Jan 2025
·
Stayed 3 nights
El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.
El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.
8
Elizabeth
14 Apr 2025
·
Stayed 8 nights
All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
8
Karen
5 Jul 2024
·
Stayed 5 nights
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
6
Yuliya
12 Jan 2025
·
Stayed 4 nights
The rooms were missing towels and some supplies. We were able to request but generally we expect those things in the room on arrival. Really bad roads nearby.
The rooms were missing towels and some supplies. We were able to request but generally we expect those things in the room on arrival. Really bad roads nearby.
8
Brett
17 Aug 2025
·
Stayed 2 nights
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
2
Peter John
30 Jan 2025
·
Stayed 7 nights
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
8
Monique
27 Feb 2023
·
Stayed 6 nights
…so many little bugs :-(
…so many little bugs :-(
8
Aeberhardt
5 Mar 2025
·
Stayed 14 nights
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
8
Joy
4 Mar 2025
·
Stayed 4 nights
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms and apartments are spacious, stylish, and often include kitchenettes and private pools. AC, shower pressure, and Wi‑Fi are generally strong, and many found the beds comfortable.
Related guest reviews
8
Brett
17 Aug 2025
·
Stayed 2 nights
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
10
Dayoshy
13 Aug 2025
·
Stayed 6 nights
We were 6 people in the apartment and we were all comfortable!
We were 6 people in the apartment and we were all comfortable!
10
curtis
31 Mar 2024
·
Stayed 3 nights
Very beautifully decorated! Just a beautiful place
Very beautifully decorated! Just a beautiful place
10
SORAYA
24 Oct 2025
·
Stayed 3 nights
Habitación muy bonita, cama muy cómoda, silenciosa
Habitación muy bonita, cama muy cómoda, silenciosa
8
Alicia
2 Mar 2025
·
Stayed 4 nights
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
10
Jennifer
7 Jan 2025
·
Stayed 4 nights
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
8
Aeberhardt
5 Mar 2025
·
Stayed 14 nights
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
10
Lauren
23 Nov 2025
·
Stayed 2 nights
We had a lovely stay, the suite was absolutely gorgeous. We can’t wait to go back.
We had a lovely stay, the suite was absolutely gorgeous. We can’t wait to go back.
10
Karina
27 Jul 2025
·
Stayed 3 nights
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
8
Joy
4 Mar 2025
·
Stayed 4 nights
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are described as friendly, responsive, and helpful, with clear communication, taxi assistance, and quick problem resolution noted in multiple reviews.
Related guest reviews
10
LUIS
29 Dec 2024
·
El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.
El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.
10
linah
17 Mar 2024
·
Stayed 4 nights
The host is so lovely! We had some issues with the payment but he let us stay until we figured it out. Lovely area will be coming back!
The host is so lovely! We had some issues with the payment but he let us stay until we figured it out. Lovely area will be coming back!
8
Anderson Adilson
20 Dec 2024
·
Stayed 2 nights
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
8
Alicia
2 Mar 2025
·
Stayed 4 nights
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
10
Jennifer
7 Jan 2025
·
Stayed 4 nights
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
10
Anna Lena
15 Mar 2025
·
Stayed 2 nights
Wundervolle Unterkunft. Problemloser Kontakt mit den Besitzern. Alles top!
Wundervolle Unterkunft. Problemloser Kontakt mit den Besitzern. Alles top!
10
Arnold
24 Jan 2025
·
Stayed 4 nights
I really enjoyed my stay here. The place was very spacious and lots of room to spread out. Had a private entry with a private pool. Gerardo was very helpful with showing off the property, recommending where to eat and even offering to door dash and scheduling a taxi cab back to the airport. The area looks a little sketch but not intimidating once you get out and explore.
I really enjoyed my stay here. The place was very spacious and lots of room to spread out. Had a private entry with a private pool. Gerardo was very helpful with showing off the property, recommending where to eat and even offering to door dash and scheduling a taxi cab back to the airport. The area looks a little sketch but not intimidating once you get out and explore.
10
Karina
27 Jul 2025
·
Stayed 3 nights
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
8
Joy
4 Mar 2025
·
Stayed 4 nights
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
10
Erica
1 Aug 2024
·
Stayed 3 nights
This property was such a vibe! My friends and I enjoyed our stay.. the negative comments about the area was not needed! If you ever been to Tulum then you already know it is developing, however, the property was amazing!! The property manager was really helpful, informative, and I was able to communicate with him about whatever I needed during our stay. We really enjoyed our stay!! I encourage yall to book..
This property was such a vibe! My friends and I enjoyed our stay.. the negative comments about the area was not needed! If you ever been to Tulum then you already know it is developing, however, the property was amazing!! The property manager was really helpful, informative, and I was able to communicate with him about whatever I needed during our stay. We really enjoyed our stay!! I encourage yall to book..
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Quiet area away from Tulum’s center, with limited walkable dining and access via very rough, potholed dirt roads; some found it safe and well lit. Navigation can be tricky, and taxis or driving are commonly needed.
Related guest reviews
10
Silvia Valeria
12 Jan 2025
·
Stayed 3 nights
El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.
El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.
10
Sylvia
3 Aug 2024
·
Stayed 3 nights
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
8
Brett
17 Aug 2025
·
Stayed 2 nights
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
8
Anderson Adilson
20 Dec 2024
·
Stayed 2 nights
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
8
Alicia
2 Mar 2025
·
Stayed 4 nights
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
8
Julio
25 Feb 2025
·
Stayed 4 nights
Muy agradable estancia, sólo un poco complicado llegar por las calles en mal estado, ya que son de terracería.
Muy agradable estancia, sólo un poco complicado llegar por las calles en mal estado, ya que son de terracería.
6
Ana
2 Mar 2025
·
Stayed 2 nights
En general el lugar está bien, siempre y cuando no necesites salir. Para ir al centro de Tulum los taxis te cobran 300 pesos, el lugar está alejado y la carretera es un desastre.
En general el lugar está bien, siempre y cuando no necesites salir. Para ir al centro de Tulum los taxis te cobran 300 pesos, el lugar está alejado y la carretera es un desastre.
8
Camille
22 Jul 2023
·
Stayed 2 nights
Très bel établissement. Chambre spacieuse et joliment décorée. Nous avions une petite piscine privée sur notre terrasse ce qui rendait le séjour encore plus agréable. Hôte disponible et réactif Le seul bémol est l’accès à l’hôtel qui nécessite de conduire sur une route en très mauvais état
Très bel établissement. Chambre spacieuse et joliment décorée. Nous avions une petite piscine privée sur notre terrasse ce qui rendait le séjour encore plus agréable. Hôte disponible et réactif Le seul bémol est l’accès à l’hôtel qui nécessite de conduire sur une route en très mauvais état
8
Aeberhardt
5 Mar 2025
·
Stayed 14 nights
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
8
Joy
4 Mar 2025
·
Stayed 4 nights
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
10
Sylvia
3 Aug 2024
·
Stayed 3 nights
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
8
Anderson Adilson
20 Dec 2024
·
Stayed 2 nights
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
A estadia no geral foi muito boa. Há estacionamento na frente do prédio. A recepção foi muito boa, com Fernando, mas de uma maneira bem local e informal. O prédio e as acomodações são bem rústicas e charmosas. Adorei. Tivemos um problema com o aquecimento so chuveiro que foi prontamente resolvido. A cama é confortável. TV funciona bem e a cozinha foi de grande valia, já que o lugar é um pouco isolado. O único problema foi a estrada que é muito, mas muito ruim. Evitamos sair pra não ficarmos empenhados com o carro em um buraco. É a pior infraestrutura de estrada que ja vi em lugar turístico. Eu adicionaria o serviço de café da manhã pra melhorar a experiência, já que o local é longe do centro.
2
Peter John
30 Jan 2025
·
Stayed 7 nights
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
8
Alicia
2 Mar 2025
·
Stayed 4 nights
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
10
Karina
27 Jul 2025
·
Stayed 3 nights
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Ravoi
3 Jun 2026
·
Stayed 2 nights
Very beautiful, very clean, and very good communication
Very beautiful, very clean, and very good communication
6
Oscar
17 May 2026
·
Stayed 5 nights
Location is off road, about 5 to 7 minutes from center. Definitely recoment to rent a car to explore the town and go to vicinity places (Bacalar 2 hour driving) The rooms need a little maintenance, but clean im general. The guess next door were really loud, some nights even until 3 AM. I will give another chance if i go back to Tulum.
Location is off road, about 5 to 7 minutes from center. Definitely recoment to rent a car to explore the town and go to vicinity places (Bacalar 2 hour driving) The rooms need a little maintenance, but clean im general. The guess next door were really loud, some nights even until 3 AM. I will give another chance if i go back to Tulum.
8
Alfonso
8 May 2026
·
Stayed 2 nights
Had a great time at our stay of 2 days. Quite place wake up to the noice of the birds is peaceful. View of the jungle is beautiful. The pool is very nice and clean. Place around is under construction and so are the roads. Only concerning thing is the roads which are very bumpy and could be a challenge to get there. I would recommend this place to anyone that visits Tulum.
Had a great time at our stay of 2 days. Quite place wake up to the noice of the birds is peaceful. View of the jungle is beautiful. The pool is very nice and clean. Place around is under construction and so are the roads. Only concerning thing is the roads which are very bumpy and could be a challenge to get there. I would recommend this place to anyone that visits Tulum.
4
Franchine
21 Apr 2026
·
Stayed 3 nights
Kitchen was not clean. Microvawe was dirty. There were cigarette ashes on the cups. The rust on appliances is a given because its so close to the sea. There is a non existent front desk staff. Only whats app.
Kitchen was not clean. Microvawe was dirty. There were cigarette ashes on the cups. The rust on appliances is a given because its so close to the sea. There is a non existent front desk staff. Only whats app.
10
Darius
27 Mar 2026
·
Stayed 4 nights
This was excellent value for Tulum. It’s listed as 5-star on Expedia, but I’d say it’s a very good 4-star stay and I would definitely rebook next time I’m in Tulum. Arrival was easy – an InDrive from the main strip cost around 100 MXN. The road in is a little rocky, but manageable. Check-in was quick with a coded entry system, though I was still personally greeted on arrival, which was a lovely touch. The room was spacious, clean and well equipped. The bed was exceptionally comfortable and I slept incredibly well every night. There’s a small but useful fridge, a safe, a good kitchen and reliable WiFi. Water pressure and temperature were both very good. Phone signal in the area is poor, but that isn’t the property’s fault. A real highlight was having a private pool on the balcony, plus there is also a rooftop communal pool with large loungers and day beds. Gerardo was fantastic throughout – friendly, responsive and always happy to help on WhatsApp. Cleaning and fresh towels can be arranged easily and I was also allowed a late check-out. Only minor improvements: there was a little rust/limescale in the bathroom, the towels could be replaced and body lotion alongside the otherwise premium toiletries would make it feel even closer to 5-star!
This was excellent value for Tulum. It’s listed as 5-star on Expedia, but I’d say it’s a very good 4-star stay and I would definitely rebook next time I’m in Tulum. Arrival was easy – an InDrive from the main strip cost around 100 MXN. The road in is a little rocky, but manageable. Check-in was quick with a coded entry system, though I was still personally greeted on arrival, which was a lovely touch. The room was spacious, clean and well equipped. The bed was exceptionally comfortable and I slept incredibly well every night. There’s a small but useful fridge, a safe, a good kitchen and reliable WiFi. Water pressure and temperature were both very good. Phone signal in the area is poor, but that isn’t the property’s fault. A real highlight was having a private pool on the balcony, plus there is also a rooftop communal pool with large loungers and day beds. Gerardo was fantastic throughout – friendly, responsive and always happy to help on WhatsApp. Cleaning and fresh towels can be arranged easily and I was also allowed a late check-out. Only minor improvements: there was a little rust/limescale in the bathroom, the towels could be replaced and body lotion alongside the otherwise premium toiletries would make it feel even closer to 5-star!
FAQs about Unho Tulum
Is parking available at the property?
Yes, free self-parking is available on-site.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:30, and check-out is at 11:00. Early or late check-in/check-out may be available upon request.
What is the location of the property in relation to key landmarks?
The property is located in Tulum (La Veleta), within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. It is approximately 13 miles from Xel-Há Park and 20 miles from Sian Ka'an Biosphere Reserve.
Does the property have a swimming pool?
Yes, the property features an outdoor pool, which is accessible from 8:00 AM to 10:30 PM.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not mentioned.
What are the policies regarding extra beds and cribs?
Cribs and infant beds are available upon advance request, and extra-person charges may apply depending on property policy.
Have a question?
Instant AI responses are based on hotel information
Guests will receive an email within 2 weeks before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and high chair
- This property accepts credit cards and cash
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 10:30 PM.
- Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Room service
Valet parking
Tour desk
Activities
Swimming pool
Pool outdoor
Pool (Infinity)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Parking
Parking
Valet parking
Free parking
Parking Onsite
Internet
Free wi-fi
Services
Tour desk
Housekeeping
Safe-deposit box
Designated smoking area
24-Hour Front Desk
Concierge Services
General
Room service
Non-smoking rooms
Massage
Vending machines
Family room
Beach Sun Loungers